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Reviews of Willow Tree Lodge

2.5 out of 5
Willow Tree Lodge
1015 S Harbor Boulevard, Fullerton, CA

Reviews

6.8
Rating 10 - Excellent. 85 out of 299 reviews" "
Rating 8 - Good. 77 out of 299 reviews" "
Rating 6 - Okay. 44 out of 299 reviews" "
Rating 4 - Poor. 32 out of 299 reviews" "
Rating 2 - Terrible. 61 out of 299 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Tiburs

Disliked: Cleanliness, staff & service, property conditions & facilities
Not to the standars
Stayed 1 night in Mar 2024

10/10 Excellent

sancho

Stayed 1 night in Dec 2023

2/10 Terrible

Edgardo

Disliked: Cleanliness, property conditions & facilities, room comfort
Awfully
For the price i could of rented a better hotel, the room smell old and the blanket was old with cigarettes burn. One of the bath towel had a whole the size of a silver 50 cents coin maybe even bigger. I would never booked this place again 😪 even if it was my last resort
Stayed 1 night in Dec 2023

2/10 Terrible

robert

Disliked: Cleanliness, property conditions & facilities
Hooker in the room next to mine, rooms are gross and smell like cigarettes.
Stayed 1 night in Nov 2023
Response from WTL on 25 Nov 2023
Not only is it rude to assume such a thing, but we don't tolerate that here (hookers). Whether your accusations are true or not, if you had an issue with your neighbor being too loud you should have notified the front desk immediately and the situation would have been handled right away. As for the room smelling of cigarettes, when you request non smoking we do our best to accommodate but it is not guaranteed since we have a limited number of non smoking rooms. You were told before you checked in that we had no non smoking rooms left and you choose to keep the reservation and you signed your reservation sheet confirming that you were notified. Once you entered your room, if you then realized it was to strong for you, again, you should have notified the front desk and we could have either tried a different room or given you a full refund. We have someone in the office 24hrs a day to assist our guest no matter what time it is. How can we help you If you don't tell us that something is bothering you?We are truly sorry for your unpleasant stay and hope that maybe you'll book with us in the future and give us another chance.

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like coming here every month it's a great place to get away. And I'll keep coming back on any given day
Stayed 1 night in Oct 2023
Response from Lynn on 25 Nov 2023
Thank you very much for the nice review. We are glad to hear that you enjoyed your stay here with us. We appreciate your business and look forward to seeing you again next time.

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Could do with some TLC
Dated motel in need of refurbishment. some repairs need to be caught up with but nothing was dangerous. Traffic noise was noticeable. I would use again in preference to expensive hotels/motels
Stayed 4 nights in Aug 2023

2/10 Terrible

Rudy

Travelled with partner
Disliked: Staff & service, amenities
The room wasn’t ready and the gentleman wanted me to wait an additional 45 minutes to get a room clean . This was an hour after check-in time. I needed a room so he gave me another at a higher price. The gentleman was very rude about it all.
Stayed 1 night in Aug 2023

8/10 Good

Tannia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

6/10 Okay

Yovani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Vladi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine mr he gentleman was very helpful at the front desk
Stayed 1 night in Apr 2023

2/10 Terrible

Darlene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 2 nights in Feb 2023
Response from WTL on 1 Mar 2023
Thank you so much. Glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from WTL on 29 Dec 2022
We apologize for the late response, but we would like to thank you for taking the time to leave us such a nice review. We are glad you enjoyed your stay and we look forward to seeing you next time.

6/10 Okay

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
The manager was very nice at check in. The property is quiet and the room was very nice. Was left alone the whole time. Great place. Only complaint was I had a man approach me outside and made me uncomfortable I went in too speak too the manager and he yelled, screamed and pointed his finger at me upset at me for the situation it was weird. Other then that it wasn’t a bad location
Stayed 6 nights in Oct 2022

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and had good, close parking. They had some welding and renovation going on but kept it very quiet. Neighbors were peaceful despite the hotel being next to a strange housing area.
Stayed 1 night in Oct 2022
Response from WTL on 14 Oct 2022
Thank you for the review. We are glad that the new renovations did not bother you. We hope to see you again when they are completed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. I like the employees, they are always very nice
Stayed 1 night in Sep 2022
Response from Lynn on 26 Sept 2022
Well to whomever this is, I would like to say Thank You for the nice review. Glad to see that your stays here with us are good ones. Please dont hesitate to stop by anytime. Ill always have a room ready for you. : )

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Lynn on 12 Sept 2022
Thank you for the review. It was good to see you again and we hope to see you again soon.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great people, quiet at night. Close to everything.
Stayed 1 night in Sep 2022
Response from Lynn on 12 Sept 2022
Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement.
This hotel is so old and dirty. There was a used face towel left in the freezer and a used soap in a soap dish in the shower room. Comforter is dirty carpet is smelly. They dis not even have fitted sheet for the bed they used flat sheet instead. So if you want to get sick. Stay in this hotel. So unsanitary. I wonder if housekeeper even clean after guest check out.
Dirty
I wonder why theres a face towel here
Theres a used soap when we arrived so evidently housekeeper dont clean
Looks like never been washed
Stayed 2 nights in Aug 2022
Response from WTL on 10 Oct 2022
Sorry that you did not have a good experiance with us. Once you checked in and noticed the room wasnt serviced by housekeeping you should contact the front desk right away so they can give you another room. If we do not know that we made the mistake of giving you a room that wasnt ready yet than we can not correct it.So always contact front desk immediately when you have any issue.Again sorry for any inconvience this caused.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very pleased with the stay at Willow Tree Lodge. I'll be booking a room there in a couple of weeks. Friendly atmosphere.
Stayed 1 night in Jul 2022
Response from WTL on 25 Aug 2022
I apologize for the delayed reply, but all of us here at Willow Tree Lodge would like to thank you for taking the time to leave us a review. We are very happy that you enjoyed your stay here with us. If there is anything you ever need while staying with us please never hesitate to let us know.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
met expectations
It was cleaner than I thought. The air conditioner was extremely loud and I could hear the people upstairs walking around. I had what appears to be a partially "upgraded" room- vinyl flooring and the trim was newer and not sticking. The bathroom light was missing a fixture as well. Overall, it was good for the price
Stayed 2 nights in Jun 2022

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable.
Stayed 1 night in May 2022

10/10 Excellent

Yvette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. I will return when I am in the area.
Stayed 1 night in May 2022

6/10 Okay

Karyn

Disliked: Staff & service
Under renovation at time of my visit
Stayed 1 night in Apr 2022

4/10 Poor

Gregory

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property is very old with no amenities; ice costs a quarter; very inconvenient. No coffee maker. Rooms are clean but very old; cockroaches in room. TV is super old school; no guide. The property is in a good location near many support services; however, it is clearly out of date compared to neighboring properties. The owner recently resurfaced and restriped the parking lot. The pool has not been open for a few weeks, due to maintenance. The neighborhood is sketchy. If you are going to stay near Disneyland, pick a place on harbor or Katella; its way less risk for the same price point.
Stayed 1 night in Mar 2022

10/10 Excellent

monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cameras , and close parking to rooms and close to disney land
Stayed 2 nights in Mar 2022

10/10 Excellent

Rouben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Miguel

Stayed 1 night in Mar 2022

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Reception on 3 Mar 2022
Thank you for the great rating! We hope you enjoyed your stay and hope you can lodge with us again. Cheers! - Willow Tree Lodge

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. The area was perfect and they were were cheaper than any other
Stayed 2 nights in Jan 2022
Response from Reception on 3 Mar 2022
Thank you for the great rating! We hope you enjoyed your stay with us and hope to see you again in the future. Cheers! - Willow Tree Lodge

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was hard as. A Rock
Stayed 1 night in Dec 2021

6/10 Okay

Chris

Stayed 1 night in Nov 2021

10/10 Excellent

Rubicela

Stayed 1 night in Nov 2021

6/10 Okay

Ray

Liked: Cleanliness, room comfort
Room was clean. Toilet will stop and start running it needs to be repaired.
Stayed 1 night in Nov 2021

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Willow Tree Lodge! Always a fun and clean experience!
Stayed 1 night in Oct 2021
Response from Willow Tree Lodge on 13 Nov 2021
Thank You for such a nice review. We are really glad to hear that you enjoy your visits with us. We look forward to seeing you again the next time. ;)

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how quiet and close to 2J's it was!
Stayed 1 night in Sep 2021
Response from Willow Tree Lodge on 20 Oct 2021
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
The desk clerk was amazing, Devon was so friendly helpful and efficient. He really made us feel welcome. Thanks for a great experience
Stayed 1 night in Aug 2021
Response from Willow Tree Lodge on 2 Sept 2021
We appreciate you for taking the time to leave your review. We are glad to hear that you had a good stay here with us and we look forward to seeing you again soon.

8/10 Good

HEATHER

Liked: Staff & service
Good for the price
It’s an older place. Which we expected. Price was good. Bed & towels were clean. But the shower wasn’t very clean or the bathroom wall and door.
Stayed 1 night in Aug 2021
Response from Willow Tree Lodge on 2 Sept 2021
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

8/10 Good

Tim

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2021
Response from Willow Tree Lodge on 27 Aug 2021
Thank You for your review. We are glad you enjoyed your stay and look forward to seeing you next time.

6/10 Okay

ANTHONY

Ok place to sleep
Room was run down. Walls were dusty. Blanket had burn holes. Staff turned over the room daily. Front desk guy was friendly.
Stayed 3 nights in Aug 2021
Response from Willow Tree Lodge on 2 Sept 2021
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slum lords is about the best way to describe this substandard unit, rude militant arrogant management. I booked and paid for two nights, was forced to pay $10. for remote that they wanted to issued to me at office. I told told them I wasn’t even going to use it. If I didn’t pay deposit they wouldn’t issue me my room key. The only reason I only stayed 1 out of two nights is, room was already paid for (without ever seeing the room), it was nearly midnight when I arrived and no where else to go to at that time of night. Still trying to get money back for both nights. Side note: I’m 5’11” tall and the shower head was below the side of my face. Didn’t even use their shower and turned key and remote back to management the following morning and lady manager almost didn’t give me my deposit back to me just out of spite because I told them their room was substandard (nasty) and I wanted my money back which they declined to do. I’ll be making a claim to my credit card company regarding this business that should really be investigated by the health and fire department. What a slum!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Our need was just an overnight stay for a baseball tournament. The check-in process was a bit long but that wasn't a big deal. The carpet was stained and there was some type of shavings on the toilet seat cover and on the side of the toilet. The fridge was also in desperate need of a defrost. Functional.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place seems good eventhough Expedia gave me one price it was changed to higher but not much. That was the only thing I had an issue but since the front desk gentleman has been nice I let it go. Overall for the price is better than the Travelodge on Euclid and Baker.
Stayed 1 night in Jul 2021

4/10 Poor

Peng

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Worst Management
The middle Eastern man working the front desk in the mornings is very rude, disrespectful, judgmental, and racist. I had booked my reservation online and upon my check-in he refused to allow me to stay. He took my ID and treated me like scum. What a terrible experience.
Stayed 1 night in Jun 2021

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021