6/10 Okay
Angelica
Travelled with family, Business traveller
24 Apr 2024
Our trip was a last minute family emergency so I quickly chose a hotel we had stayed at before even though our last stay was less than great. This time the beds were much better but the rooms at Renaissance are just okay. Uncomfortable furniture and thoughtlessly appointed bathrooms. Bad coffee. Plus the WiFi is terrible unless you spend another $15 for a better connection. Parking is expensive too. Self parking is $43 a night and valet is $48. We were charged for a night of valet parking even though we self parked the entire time we were there. So, make sure you double check your bill when you check out! The other thing that I found less than welcoming was the fact that I couldn’t talk to a real person about our reservation without going through a tedious automated system that took several minutes to finally connect me to a live person. All I wanted to do was confirm our reservation and let them know that we were unavoidably delayed. I had to call twice because I got disconnected and was put through Marriott Bonvoy’s corporate machine both times. When you’ve been traveling, especially because you are dealing with a traumatic family emergency, and your accommodations make tiny things inconvenient… just, no. We won’t choose to stay at The Renaissance again.
Angelica
Stayed 2 nights in Apr 2024