Very tired and well used
While the hotel staff was pleasant, the hotel itself is very tired, lots of wear & tear showing, rust/molding caulking in the bathrooms....first night I was missing wash cloths, the second missing kitchen cloth...there was an old Qu-tip on the bathroom floor from the prior stay....it stayed on the floor until the 3rd day of cleaning. Carpets were pretty dirty....
The food service was very good, staff was helpful and very courteous. I can understand why families love staying here.
Comment from Hotel Management
08-Mar-2017 by email@example.com, Hotel Management
Thank you for being our guest. I am very sorry to hear that you experienced these cleanliness issues during your stay. I want to assure you that this is not the level of cleanliness expected for this hotel and will be addressed immediately with the staff. Thank you for bringing this to my attention and I sincerely hope we may have the opportunity to better serve you on a future trip to the Disneyland area.