Ratings based on 1,305 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Roseville, CA

Awesome staff and great breakfast!

Posted 20-Apr-2017
Awesome room. Awesome staff. We had 2 adults and 4 children. Plenty of space and FULL kitchen with stove! The amenties overall were simply above and beyond. Free breakfast buffet every morning AND free snack dinner nightly Mon-Thurs. The breakfast buffet is WAY beyond the usual "free continental breakfast." We stay at Residence Inn everywhere we go. It's an excellent Hotel!
4out of 5
Recommended
for Families
by A verified traveller from Indiana

Good for the Price

Posted 09-Apr-2017
Pros: Had a two bedroom suite, which had plenty of room and was nice. Free breakfast was good. Free wifi. No resort fees.
Cons: Parking was a joke and should be free if you must park a block away. Free shuttle to the parks would be great.
Location: Ice cream stand and several steakhouses within a block.
This hotel was good for the price, but if you are only planning to go do Disney it is located 1.5 miles from the park and is too long of a walk for little kids. We stayed a week and only went to the parks two days. I would drop the family at Downtown Disney and then I would walk to the park and meet up with them. I would have been nice if the hotel had a shuttle to the park considering the fact that most folks staying at the hotel were going to the parks. A shuttle was available, but the rate for a family of 6 is not much different than simply parking at Disney. Parking was nuts and not guaranteed. If you arrive late you will be parking at the Hyatt convention center and be walking--this is especially frustrating because you still have to pay for parking. Also, the pool was out-of-commission for our entire stay which was a big disappointment to our kids. If you go with kids spend a few days out of the turnstiles--visit Griffith Observatory, tide pools of Little Corona Del Mar (review tide schedules before you go), the Regan Library and drive thru Malibu to watch some surfing. Many other things we simply didn't have time to do.
4out of 5
Recommended
for Everyone
by A verified traveller from Victoria, BC, Canada

Free buffet breakfast great for families

Posted 04-Apr-2017
Friendly staff, takes about 25 minutes to walk to Disneyland. Full on buffet breakfast, great for getting the family to the amusement park early. Alternately Uberx costs $6 to get you to the park and the parks will provide plenty walking for the day. Our first day we walked over 30km=20 miles.
4out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Overnight stay

Posted 30-Mar-2017
Our room was very spacious. Great for a family. Our suite had 2 bedrooms a living area and a full kitchen. Although we did not utilize the kitchen I thought it was great for a longer vacation where you do not have to eat out daily. Also this hotel provided a breakfast buffet with plenty of options. Staff was extremely friendly and helpful. Upon arrival we learned they were having a courtesy BBQ dinner. I don't know how often this happens but it was definitely a welcome surprise! Furniture was a little dated but other than that I would recommended
Comment from Hotel Management
09-Apr-2017 by anaheimrieh, Hotel Management
Thank you for choosing our hotel and for sharing your feedback about your stay. I am pleased to know you enjoyed your time with us and were able to enjoy the BBQ with us as well and we hope to see you again on your next trip to sunny Southern California.
3out of 5
Recommended
for Everyone
by A verified traveller

Very tired and well used

Posted 07-Mar-2017
Pros: Staff and location
Cons: cleanliness, condition of rooms
Location: easy shuttle to Disney - a lot of chain restaurants close by
While the hotel staff was pleasant, the hotel itself is very tired, lots of wear & tear showing, rust/molding caulking in the bathrooms....first night I was missing wash cloths, the second missing kitchen cloth...there was an old Qu-tip on the bathroom floor from the prior stay....it stayed on the floor until the 3rd day of cleaning. Carpets were pretty dirty.... The food service was very good, staff was helpful and very courteous. I can understand why families love staying here.
Comment from Hotel Management
08-Mar-2017 by anaheimrieh@ih-corp.com, Hotel Management
Thank you for being our guest. I am very sorry to hear that you experienced these cleanliness issues during your stay. I want to assure you that this is not the level of cleanliness expected for this hotel and will be addressed immediately with the staff. Thank you for bringing this to my attention and I sincerely hope we may have the opportunity to better serve you on a future trip to the Disneyland area.
4out of 5
Recommended
for Everyone
by A verified traveller from Reno

About 1 mile walk to Disneyland.

Posted 06-Mar-2017
Great family hotel with a fabulous free breakfast. You can shuttle or walk to Disneyland.
Comment from Hotel Management
09-Apr-2017 by anaheimrieh, Hotel Management
thank you for choosing our hotel. I sincerely appreciate your feedback on your stay and we hope to see you again soon!
4out of 5
Recommended
for Everyone
by A verified traveller

Girl's Disney Trip

Posted 15-Feb-2017
Great hotel with easy access to shuttles to Disneyland or any other location you might want to adventure to in the LA area.
Comment from Hotel Management
17-Feb-2017 by Walterm, Hotel Management
Thank you for your review, we look forward to having you again!
4out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 13-Feb-2017
We love the breakfast buffet! So many choices of both hot and cold breakfast foods. Healthy options and fresh fruit. Our room was huge! I think they need to do some maintenance to the room though. The bathroom storage racks were hanging off tge wall and the bathrooms were smelly like old water. I think its time they do some painting and clean the carpets but I'm sure with lots of families going through its hard to keep up with. The pool and hot tub were great and the area was always clean with plenty of towels! We really love staying at this hotel.
Comment from Hotel Management
17-Feb-2017 by Walterm, Hotel Management
Thank you for being our guest. We strive towards giving the best service possible, and with that we take any feedback with high priority and will look towards ensuring things are corrected to make sure you have a magical stay with us in the future.
4out of 5
Recommended
for Everyone
by A verified traveller from Canada

Always like staying @ a residence inn

Posted 12-Feb-2017
The staff is always friendly, smiling & helpful. The layout of the room & facility is so family friendly. And the rooms are exactly what we are looking for.
Comment from Hotel Management
17-Feb-2017 by Walterm , Hotel Management
Thank you for the feedback, I am delighted you had an enjoyable stay with us.
4out of 5
Recommended
for Everyone
by A verified traveller from Southern California

Freezing room

Posted 09-Jan-2017
Our room temp was 54 when we first arrived.. Changed the thermostat in hopes that it would warm up. It didn't. Security came to change. It didn't. Froze all night.