Posted 19-Nov-2016 on Hotels
We only stayed here for 4 nights but had 3 different rooms. We were only in the first room for a few seconds when we knew it wouldn't be acceptable - it literally smelled like rotten fish. We called the front desk to let them know and they moved us to a different room without any issues. The next room smelled fine, so we proceeded to unpack. At that point, we realized they had put us in a queen room even though we had booked a king room. Too tired to complain or move again, we just decided to put up with it. When we went to cook dinner, we discovered that there weren't any large pots or pans. We called the front desk and they told us there was a shortage so they would have to send someone to an unoccupied room to try to find some. Then, in the middle of the night, we discovered that the air conditioning wasn't working. So, the next day we changed rooms again. After several hours of waiting for a new room, they moved us to another queen room. Later, I went to use the fitness center and the A/C was broken in there, too. The next morning we discovered the A/C must have been broken in a large portion of the hotel because the lobby/breakfast area was swelteringly hot for the duration of the trip. The clincher was that the beds and pillows were very uncomfortable (in both rooms we slept in), which is one of the most important things to us. Overall, this hotel just seemed poorly maintained and poorly managed. We won't be staying here again.