Premium bedding, desk, blackout curtains, iron/ironing board

Reviews of La Quinta Inn by Wyndham Costa Mesa / Newport Beach

2.5 out of 5

Reviews

4.8
Rating 10 - Excellent. 146 out of 1104 reviews" "
Rating 8 - Good. 129 out of 1104 reviews" "
Rating 6 - Okay. 171 out of 1104 reviews" "
Rating 4 - Poor. 226 out of 1104 reviews" "
Rating 2 - Terrible. 432 out of 1104 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Camille

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
The front desk at check in was super helpful. The room however had mold on the bathroom ceiling, the bottom of the bathtub was like a water-bed, the person in the room next to us had his TV on all night, and he had friends come over and tried to get into our room thinking it was his. Overall not the best stay just in terms of the rooms/safety.
Stayed 1 night in Mar 2024

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location a few years ago with a bad experience. We thought we would give them a second chance. NEVER AGAIN !!!!!! 1st. La Quinta took animals at no charge. One of our main reasons for staying at La Quinta. NOW they charge $25 per pet per night. The room was average. The sheets did not fit the king bed. Cob webs in the bathroom. Mold in the shower. Only 2 towels, one wash cloth and one hand towel. Pillows were poor. Bed was ok not great. Breakfasts in the past were great. Now coffee, juice and a choice of muffins or pastry. I could go on and on but I’ll stop there. I would rate them poor. Susan Collins
Stayed 1 night in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Susan, thank you for sharing your feedback with us, although we're truly disheartened to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for falling short of your expectations, especially after giving us a second chance. We understand your frustration regarding the changes in our pet policy and the decline in the quality of our amenities and services. Your comments about the cleanliness issues, including cobwebs and mold, are deeply concerning, and we assure you that we take them very seriously. We will handle these issues promptly to ensure they are rectified. Additionally, we apologize for the limited breakfast options and the discomfort you experienced with the bedding and pillows. Your feedback is invaluable to us, and we will use it to make the necessary improvements to ensure a better experience for our guests in the future. While we understand if you choose not to return, we sincerely hope to have the opportunity to regain your trust and welcome you back for a significantly improved stay.Best Regards,Guest Experience Team

4/10 Poor

Marissa

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awful, super dirty. Not upgraded one bit.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Marissa, we are truly sorry to hear about your disappointing experience during your recent stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and it is concerning to learn that we fell short of meeting your expectations in this regard. Please accept our sincerest apologies for the condition of your room and any inconvenience caused by the lack of upgrades. Your feedback is invaluable to us, and we will review these issues with our housekeeping team to ensure that such lapses in cleanliness and maintenance are promptly rectified. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If you would like to discuss your experience further or require any assistance, please do not hesitate to reach out to us directly.Best Regards,Guest Experience Team

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities
Blankets and sheets were dirty. Bathroom was filthy, with figure prints and mold.
Response from Customer Care Team on 25 Mar 2024
Dear Raymond, thank you for bringing these concerns to our attention. We are deeply sorry to hear about the cleanliness issues you encountered during your stay. Please know that this does not reflect the high standards of cleanliness and service that we strive to uphold. We have shared your feedback with our housekeeping and maintenance teams to handle these issues immediately. It is our priority to ensure that all of our guests have a comfortable and pleasant stay with us, and we regret that we fell short of meeting your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best Regards,Guest Experience Team

2/10 Terrible

E Adair

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a horrible stay. The rooms are in disrepair. The bedspreads had holes. The toilet leaked all over the floor. the towels are threadbare at best. Wallpaper is peeling and the flooring is broken and a trip hazard. Walls are dirty. There are no emergency exit signs or information. There are no telephones in the room so the front desk cannot be contacted. and the coffee is lukewarm and tastes like mud.The front desk clerk was non-cooperative. REFUSED TO GIVE A RECEIPT ON CHECKOUT!!!!! Wyndham should be ashamed to have their name associated with this low class motel.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Adair, thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. It is disheartening to hear that the condition of your room did not meet our usual standards of cleanliness and maintenance. Please know that we take your feedback seriously and will share these issues with our housekeeping and maintenance teams immediately to ensure that they are rectified. Additionally, we apologize for any inconvenience caused by the lack of emergency exit signs, telephones in the room, and the quality of the coffee provided. We will work diligently to improve these aspects of our service. Regarding the receipt, we apologize for the oversight and assure you that we will make sure you receive it promptly. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable experience for all of our guests. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing exceptional service.Best Regards,Guest Experience Team

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Omg… It was absolutely disgusting. There was a blood stain on the sheets the bathroom was filthy. There were holes in the duvet. The bath towels were about the size of hand towels. They provided one tiny sachet of shampoo and one miniature bar of soap for two guests. I spoke with another guest and was told that they had been staying for over a week and they hadn’t cleaned the room once. We didn’t want to touch anything in the room for fear of catching a disease. It was late at night when we checked in, otherwise we would have tried to find something else. Honestly, we thought about sleeping in our car as an alternative. An embarrassment to the Wyndham hotel chain. Yuk!!!!!
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 22 Mar 2024
Dear John, we sincerely apologize for the unacceptable experience you had during your stay. This falls far below the standards we strive to uphold, and we deeply regret the conditions you encountered in your room. Your feedback is incredibly valuable to us, and we assure you that we are taking immediate action to handle the issues you've raised. Cleanliness and guest comfort are our top priorities, and we are committed to ensuring that incidents like this do not occur in the future. We understand your disappointment and frustration, and we hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If there's anything we can do to make it right or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Your satisfaction is of the utmost importance to us, and we appreciate your understanding.Best Regards,Guest Experience Team

10/10 Excellent

Ruthy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, 3 young gentleman who work the front desk they should be applauded for the way they maintain and uphold their business,
Stayed 5 nights in Mar 2024
Response from Customer Care Team on 22 Mar 2024
Dear Ruthy, thank you for your kind words regarding our front desk staff. We are thrilled to hear that they provided you with excellent service during your stay. Our team takes great pride in maintaining the highest standards of professionalism and hospitality, and we will be sure to pass along your compliments to them. It's always rewarding to receive recognition for our team's efforts in ensuring our guests have a positive experience. We hope to welcome you back again in the future for another enjoyable stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

4/10 Poor

Daniel Lorenzo

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Front desk person was too dry. Clearly he did not show any customer skills. The room I got was too old (doors & bathroom).
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Daniel, we apologize for the lack of hospitality displayed by our front desk staff member and for any disappointment caused by the condition of your room. Providing excellent customer service and maintaining high-quality facilities are our top priorities, and we regret that we fell short of meeting your expectations in these areas. Your feedback is valuable to us, and we will share these issues with our team to ensure that similar incidents do not occur in the future. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more positive experience. If you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards,Guest Experience Team

2/10 Terrible

Monte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing. We have stayed at La Quintas in many states because we know they have been safe, clean, exceptional customer service and their brand says it all. Its unfortunate that this hotel has their name.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Monte, we sincerely apologize for the disappointing experience you had during your stay. As a brand, we strive to maintain high standards of cleanliness, customer service, and overall guest satisfaction, and it's disheartening to hear that we fell short of meeting your expectations on this occasion. Your feedback regarding cleanliness, staff service, and property conditions is deeply concerning, and we will share these issues with our team to ensure that necessary improvements are made. Please know that we take your comments seriously, and we are committed to providing a positive experience for all of our guests. If there's anything further you would like to discuss or if there's anything we can do to regain your trust, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to restore your faith in our brand in the future.Best Regards,Guest Experience Team

4/10 Poor

Alondra

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not receive my deposit back.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Alondra, we apologize for the inconvenience you experienced regarding your deposit and the overall quality of your stay. Please rest assured that we take your feedback seriously and will investigate this matter thoroughly to ensure it is handled appropriately. Our goal is to provide a clean, comfortable, and welcoming environment for all our guests, and we regret that we fell short of meeting your expectations. If you could kindly provide us with more details about your stay, including your contact information, we would appreciate the opportunity to handle your concerns and work toward a resolution. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.Best Regards,Guest Experience Team

2/10 Terrible

Heather

Business traveller
Disliked: Staff & service, property conditions & facilities
I came up to spend time with family for a baptism booked 2 days first no tv no phones no towels key never worked second night last night I had to Uber to park car up HARBOR ! At 10:00 pm then 2 am had to Uber to car then park it at Hooters then 6 am finally a spot by the room there are people residing in their cars and others staying with friends there I had the pleasure of meeting Costa Mesa police while they were searching for a female who jumped in front of my car while running from them after that event I got to witness a few drug transactions I work in the field the last thing I wanted was to spend the weekend amongst it all to also add my mother in law is 90 yrs old I could NOT LET HER WALK ! The miles to park as well as felt uncomfortable leaving her to seek parking the permit provided is a joke !!!! I took photos of literally 23 vehicles not guests !
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Heather, we deeply regret the inconvenience and discomfort you experienced during your stay with us. Your feedback is concerning, and we take these matters very seriously. We sincerely apologize for the issues with the amenities and the difficulties you encountered with parking. Our team is committed to ensuring all guests have a comfortable and safe experience, and we will investigate these concerns thoroughly to prevent similar incidents in the future. Please know that we value your feedback, and we will use it to improve our services and facilities. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards,Guest Experience Team

2/10 Terrible

jordan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at LaQuinta Inn by Wyndham in Costa Mesa was an absolute nightmare. Upon entering our room, after a quick check in we went to dinner and drinks for my birthday trip, when we returned to the room we were greeted by an army of cockroaches marching across the floor and walls. The bathtub was caked with black grime, the walls were dirty, and to top it all off, there was a distinct odor of urine lingering in the air. We spent 30 minutes going speaking with the front desk clerk who finally agreed to refund us, but wouldn’t confirm it in writing, he finally let us see the folio; which I took pictures of, but we couldn’t keep it. It shows a zero room charge and a credit balance for the two nights. Feeling utterly disgusted, we made the decision to leave and spend the night in our car rather than subject ourselves to another second in that room. The next day my mom called and spoke with Van the manager who dismissively claimed that only our room had roaches, despite meeting another guest in the lobby who had the same complaint. Neal at the front desk confirmed that the night clerk refunded the room but had not processed the refund. To add insult to injury, the Expedia reviews are a mixed bag, with numerous suspiciously glowing 10-star ratings overshadowing the legitimate complaints from guests who had experiences just like ours. It's clear that LaQuinta Inn needs to address its pest problem and improve its customer service before I would ever consider staying there again.
Response from Customer Care Team on 18 Mar 2024
Dear Jordan, we are deeply sorry to hear about your experience at our hotel. Providing a clean and comfortable environment for our guests is our top priority, and we sincerely apologize for falling short of your expectations. We take cleanliness and pest control very seriously and have taken immediate steps to handle the issues you encountered. We also apologize for any inconvenience caused by the delay in processing your refund and will ensure that our staff is better equipped to handle such situations in the future. Your feedback is invaluable to us, and we will use it to make necessary improvements. We understand your frustration and hope to have the opportunity to regain your trust in the future. Thank you for bringing these concerns to our attention.Best Regards,Guest Experience Team

2/10 Terrible

Lam

Travelled with family and small children
Disliked: Cleanliness, amenities
How feel when a couple on vacation with each bed. I booked 1 King bed and they sent me to 2 twins bed, after I asked property they said no room to change for me. And not easy to find a parking lot at night
Response from Customer Care Team on 18 Mar 2024
Dear Lam, we regret to learn of the inconvenience you experienced during your stay. Your comfort and satisfaction are paramount, and we apologize for any disappointment caused by the bedding arrangement and parking situation. Rest assured, we'll handle these concerns internally to ensure improvements are made, particularly in communication regarding room types and availability, as well as parking accessibility. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. Should you choose to stay with us again in the future, we'll make every effort to exceed your expectations. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Guest Experience Team

4/10 Poor

Patricia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 15 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

scotty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Scotty, thank you for your positive rating! If you have any specific comments or suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another great stay.Best Regards,Guest Experience Team

6/10 Okay

John

Travelled with partner
Liked: Staff & service
A functional hotel for the price I paid. The hotel is a bit aged and shows. But very friendly guest service, easy check-in and a very cozy bed.
Stayed 1 night in Mar 2024

4/10 Poor

Michae

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The HOOTERS next door was a “nice” touch.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t get my room
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
My key did not work the majority of the time I tried it. Very annoying. The area is sketchy
Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk service. Clean room
Stayed 1 night in Feb 2024

4/10 Poor

Jeff

Travelled with family
Disliked: Amenities
No housekeeping service and not nearly enough towels. 3 people in the room and could only get two towels
Stayed 3 nights in Feb 2024

2/10 Terrible

Shoua

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty and had cockroaches.
Stayed 1 night in Feb 2024

10/10 Excellent

Norina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everything and nothing😁
Stayed 6 nights in Feb 2024

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel very nice and courteous
Stayed 1 night in Feb 2024

2/10 Terrible

Erica

Business traveller
Disliked: Cleanliness, property conditions & facilities
Bed bugs and roaches

2/10 Terrible

Aya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockeroaches, bugs, blood stains on the bed, dirty floor.

4/10 Poor

Lee, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
very noisy because this side is facing the highway, plus it lacks basic stuff like paper, electric socekt etc
Stayed 1 night in Feb 2024

10/10 Excellent

Leticia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff. A great place to rest and spend the night.
Stayed 1 night in Feb 2024

2/10 Terrible

EILEEN

Travelled with family
I was not notified that I was putting a deposit for reservations. Then I got a basic room for 300 dollars. Very disappointing
Stayed 1 night in Feb 2024

10/10 Excellent

andrea

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Great amenities! Can’t say enough good things about this little gem.
Stayed 1 night in Dec 2023

6/10 Okay

Cody

Disliked: Cleanliness
Pro - cheap. Cons - I’ve stayed in many La Quintas and this was the first time I’ve been in one that felt so aged and as a result, felt dirty (though I didn’t see any visible issues). The outlets were loose and wouldn’t charge my phone, and it’s adjacent to a Hooter’s restaurant with patrons being loud outside close to closing time.
Stayed 1 night in Feb 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
It was very quiet and safe
Stayed 2 nights in Feb 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spacious, clean and bright.The staff was excellent and the food in the Sunset restaurant was excellent. I enjoyed both my stays there and would definitely stay there again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. The room was so nice.
Stayed 1 night in Feb 2024

8/10 Good

Lilyanna

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient and clean motel
Stayed 1 night in Feb 2024

2/10 Terrible

Carolina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

William

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Old and needs up date. No coffee in the room when you turn on the lights bugs run and hide
Stayed 2 nights in Feb 2024

2/10 Terrible

Larry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Never will use this hotel again
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
They rented out their parking. That was difficult for guess.
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Needs microwave and mini fridge
Stayed 4 nights in Jan 2024

10/10 Excellent

JIRO

Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Gabriel, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

John

Liked: Staff & service
They need to update the La Quinta i would say. Parking is pretty tight. Nice to have dining nearby. Friendly staff.
Stayed 1 night in Jan 2024

2/10 Terrible

Ricardo E De La

Disliked: Cleanliness, staff & service, property conditions & facilities
The room Smell like raid, and smoke and had roaches, never again would stay there.
Stayed 1 night in Jan 2024

2/10 Terrible

Anh Tuan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024

2/10 Terrible

Jasmine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs
Stayed 2 nights in Jan 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient to lots of restaurants and stores. Customer service was good. However, they room deposit was charged and not released when I checked out for some reason. The breakfast is not like other La Quinta's. Just basic coffee, juice, and packaged danish. No eggs or any type of hot breakfast. The room rate should be discounted for what they offer and don't offer.
Stayed 3 nights in Dec 2023

8/10 Good

Lizet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicer than what the pictures show, huge hotel - safe, quiet area. only had one issue of no hot water one night & the heater not working, but otherwise it was a nice stay w friendly staff!
Stayed 5 nights in Dec 2023

2/10 Terrible

Abdelkhalek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad service
Stayed 1 night in Dec 2023