My stay at LaQuinta Inn by Wyndham in Costa Mesa was an absolute nightmare. Upon entering our room, after a quick check in we went to dinner and drinks for my birthday trip, when we returned to the room we were greeted by an army of cockroaches marching across the floor and walls. The bathtub was caked with black grime, the walls were dirty, and to top it all off, there was a distinct odor of urine lingering in the air. We spent 30 minutes going speaking with the front desk clerk who finally agreed to refund us, but wouldn’t confirm it in writing, he finally let us see the folio; which I took pictures of, but we couldn’t keep it. It shows a zero room charge and a credit balance for the two nights. Feeling utterly disgusted, we made the decision to leave and spend the night in our car rather than subject ourselves to another second in that room.
The next day my mom called and spoke with Van the manager who dismissively claimed that only our room had roaches, despite meeting another guest in the lobby who had the same complaint. Neal at the front desk confirmed that the night clerk refunded the room but had not processed the refund.
To add insult to injury, the Expedia reviews are a mixed bag, with numerous suspiciously glowing 10-star ratings overshadowing the legitimate complaints from guests who had experiences just like ours. It's clear that LaQuinta Inn needs to address its pest problem and improve its customer service before I would ever consider staying there again.