Exterior

Reviews of Best Western Plus Raffles Inn & Suites

2.5 out of 5
Best Western Plus Raffles Inn & Suites
2040 S Harbor Blvd, Anaheim, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1003 reviews" "
Rating 8 - Good. 317 out of 1003 reviews" "
Rating 6 - Okay. 114 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the shuttle’s to Disneyland and your room comes with breakfast
Stayed 2 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 24 Apr 2024
Good afternoon Christopher,Thank you very much for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your recent stay at our property. It's also great to know that our proximity to the Disneyland shuttles was convenient for your needs and that our complimentary breakfast added to your overall satisfaction.We always strive to provide our guests with a convenient and comfortable experience, and it's so rewarding to receive such positive feedback.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. Thank you again for your review and we hope to have the pleasure of welcoming you back again! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Oneida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room looked beautiful and updated, the shower and bathroom floors needed a little more cleaning but other than that we enjoyed our stayed, breakfast was good too, we’ll stay here again!!
Stayed 1 night in Apr 2024
Response from Kareena Alliss - Sales Coordinator on 24 Apr 2024
Good morning Oneida, Thank you for choosing to stay with us and for taking the time to share your positive experience, we really appreciate it! We are so thrilled to hear that you enjoyed your stay and found our property clean and well maintained. Our team works tirelessly to ensure all of our guests have a comfortable stay and it's truly rewarding to receive such kind feedback. I will be sure to pass on your compliments to our entire team!We do apologize about the concerns you mentioned with the bathroom shower and floor. We take cleanliness standards were seriously and thank you for bringing this to our attention. Thank you again for your kind feedback and we hope to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

MICHAEL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a nice stay rooms were clean and staff was polite and accommodating. Only reason I gave a 4 star rating as because on our second day room service came in as we were leaving which is fine but when we got back 5 hours later our door was unlocked and left a couple inches ajar. This must be a safe area because all of our stuff was still there just a little disappointed that our door was left open
Stayed 2 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 23 Apr 2024
Good afternoon Michael, Thank you for sharing your feedback with us, and we're pleased to hear that you found your stay enjoyable overall. We would like to sincerely apologize for the oversight with regards to your room door being left unlocked during the cleaning process. This is certainly not reflective of our usual standards of service, and we appreciate you bringing this to our attention.We take the safety and security of our guests and their belongings very seriously, and we'll be addressing this matter with our housekeeping team to ensure that proper procedures are followed in the future.We're glad to hear that despite this issue, you found our property clean and our team welcoming and friendly. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back for a flawless experience in the future. Our Best, Kareena Aliis - Sales Coordinator

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of noise upstairs.
Stayed 2 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 24 Apr 2024
Good afternoon Juana,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that overall, you had a positive experience during your recent stay.We sincerely apologize for any inconvenience caused by noise from neighboring rooms. Ensuring a peaceful environment for all our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we will take your comments seriously and work diligently to address any noise concerns to ensure a more peaceful experience for future guests.We greatly appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay in the future. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service
Always love to stay here!
Stayed 4 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 23 Apr 2024
Good afternoon Blake,We're thrilled to hear that you always enjoy your stays with us! Thank you for your continued loyalty and for taking the time to share your positive experience. Our team is dedicated to ensuring all of our guests have a comfortable and enjoyable experience and it's so rewarding to receive positive feedback. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your kind review and we hope to have the pleasure of welcoming you back again to enjoy the enhancement to ourproperty. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Amber

Travelled with family
Liked: Amenities
Traveled as a family with 3 boys ages 10-15. Pros: The family suite had 2 rooms and 2 bathrooms so ample amount of space for everyone. Beds were comfortable. Breakfast was decent. Parking was easily accessible. Cons: Walls are extremely thin. You could hear everyone around you. We checked in late after a 5 hour drive around 9 pm and the people above us until midnight sounded like they had effin hooves. Then they checked someone in next to us at midnight with kids running around screaming. Just no real sound insulation at all.
Stayed 2 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 23 Apr 2024
Good afternoon Amber, Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our family suite spacious and comfortable, and that you enjoyed the convenience of having two rooms and two bathrooms. It's also wonderful to know that you found our beds cozy and our breakfast satisfying.We appreciate your feedback regarding the noise insulation in our rooms. We understand how important a peaceful night's rest is, especially after a long drive. Please accept our sincere apologies for any disturbances you experienced during your stay. Rest assured, we'll take your comments into consideration as we strive to improve our accommodations and enhance the overall experience for our guests.We hope to have the opportunity to welcome you and your family back for a future stay, where we can ensure a more serene environment for your enjoyment. Thank you again for choosing to stay with us! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 7 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 20 Apr 2024
Good afternoon Mary,Thank you for taking the time to share feedback regarding your recent stay! We are so happy to hear that you enjoyed your time with us. Our team is dedicated to providing exceptional service to all of our guests and it's so wonderful to know that we were able to create a positive experience for you. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your kind review and we hope to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it it was comfortable no complaints
Stayed 7 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 20 Apr 2024
Good afternoon Joyce,Thank you for taking the time to share your positive experience regarding your recent stay, we really appreciate it! It's so wonderful to know that you found our room amenities comfortable and to your satisfaction. Our team take great pride in ensuring all of our guests have a memorable visit and it's so rewarding to receive positive feedback.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast and staff were great, pool is heated, unfortunately they are having work done so the hot tub is out of action. You can easily walk to the disney toy story car park and get the free shuttle into the parks. You have to pay to park at the hotel though which we didn't realise until arrival.
Stayed 3 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 16 Apr 2024
Good morning Samantha,Thank you for taking the time to leave us a review, we really appreciate it! We're thrilled to hear that you enjoyed our complimentary hot breakfast and heated pool during your stay. It's also wonderful to know that you found our team welcoming and attentive. We always strive to ensure our guests have a memorable visit and it's amazing to know we succeeded. We do apologize for the inconvenience you experienced due to the spa being temporarily out of service. We do regret that this was an inconvenience, however we are excited to be completing enhancements to our pool area bathroom and we truly appreciate your understanding during your visit. We also apologize for any confusion regarding the parking fee. We strive to ensure all of our booking platforms provide accurate and current information and we regret that the additional parking fee was not clearly indicated during your booking process. We sincerely thank you for your feedback as this helps us improve, and we will work on ensuring that all our guests are informed of any additional charges in advance.Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back again! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Eva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortables beds, a lot of breakfast options, even gluten free choices and safe place. I will definitely come back if I go to Disneyland again!
Stayed 1 night in Apr 2024
Response from Kareena A. - Sales Coordinator on 15 Apr 2024
Good afternoon Eva,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are thrilled to hear that you enjoyed your stay and found our room amenities comfortable and enjoyable. It's also wonderful to know that you enjoyed our breakfast options as well as we are always looking for ways to enhance our menu and breakfast experience. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your kind review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, KAreena Alliss - Sales Coordinator

6/10 Okay

Gregg, Chanhassen

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A very old property that seems to be well renovated and maintained.
Stayed 3 nights in Apr 2024
Response from Kareena A. - Sales Coordinator on 12 Apr 2024
Good morning Gregg,Thank you for choosing to stay with us and for taking the time to share feedback regarding your stay. We are pleased to hear that you found our property clean and well maintained. Our team is dedicated to ensuring all of our guests have a comfortable and enjoyable visit and it's wonderful to know that our efforts in renovating and maintaining the property were appreciated.Thank you gain for your review and we hope to have the pleasure of welcoming you back again!Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price and not changing insane parking rates. Would stay here again.
Stayed 1 night in Apr 2024
Response from Kareena A. - Sales Coordinator on 11 Apr 2024
Good morning Michael,Thank you for taking the time to leave feedback regarding your recent stay, we really appreciate it!Our team is dedicated to providing exceptional service to all of our guests and it's wonderful to know that you enjoyed your experience.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your feedback and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sale Coordinator

10/10 Excellent

Yu Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Kareena Alliss - Sales Coordinator on 24 Apr 2024
Good morning Yu Joe, Thank you for choosing to stay with us and we really appreciate you taking the time to share positive feedback. Our team is dedicated to ensuring all of our guests have a fantastic experience during their time with us and it's wonderful to know we were able to create an enjoyable experience for you.Additionally, we are delighted to inform you about the ongoing enhancements at our property. We are so pleased to showcase all new flooring, furniture, lighting fixtures, additional USB ports and completely updated bathrooms in our guest rooms. We are very excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Maria

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Free breakfast ,and walkable to parking to grab shuttle to parks
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good afternoon Maria,Thank you for taking the time to share feedback with us! We're delighted to hear that you enjoyed our complimentary hot breakfast and found our location convenient for accessing the parking shuttle to the Disney Parks.Ensuring our guests have a convenient and enjoyable stay is our top priority, and we're are so glad to have met your expectations. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. We appreciate your kind words and thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back!Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

Louvina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I killed multiple cockroaches throughout the evening in the bathroom. Would not stay again. Staff was friendly & breakfast was good.
Stayed 1 night in Apr 2024
Response from Kareena A. - Sales Coordinator on 8 Apr 2024
Good afternoon Louvia,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your stay.We take reports of cleanliness very seriously, and we have immediately addressed the issue you raised to ensure that appropriate measures are taken to remedy the situation.We are glad to hear that you found our staff to be friendly and that you enjoyed our breakfast offerings. However, we understand that the presence of pests overshadowed your experience, and for that, we are truly sorry.We want to assure you that we are committed to providing a clean and comfortable environment for all our guests, and we will take necessary steps to prevent similar incidents in the future.We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. If there is anything else we can do to assist you, please do not hesitate to reach out to us directly. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Joseph

Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good afternoon Joseph, Thank you for choosing to stay with us and for taking the time to leave a review, we really appreciate it! Creating a positive and memorable experience for our guests is our top priority, and we're delighted that we could meet your expectations. If you would like to share anything that could have enhanced your stay, please feel free to reach out to us directly. We are always looking for ways to enhance our guest experience, so your feedback in invaluable to us. Thank you again for staying with us and we hope to have the pleasure of welcoming you back again! Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Richard

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the Toy Story Parking Lot to ride the bus to Disneyland. Rooms were clean. Staff were nice and helpful.
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good afternoon Richard, Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and found our location convenient for your trip to the Disney Parks. We're also so pleased to know that you found our rooms clean and that our team provided friendly and helpful service. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we're glad we met your expectations! I will also be sure to pass on your compliments to our entire team.We appreciate your kind feedback and thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another great stay in the future! Our Best, Kareena Alliss - Sales Coordinator

2/10 Terrible

David

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Kareena Alliss - Sales Coordinator on 5 Apr 2024
Good afternoon David,Thank you for taking the time to share your feedback with us. We strive to ensure that each guest has a positive experience during their stay, and we're disappointed to learn that your experience fell short of your expectations.In order for us to address any issues you may have encountered and improve our services, we would greatly appreciate more details regarding your stay. Your insights are invaluable to us and will help us to better understand how we can enhance our guests' experiences.Please feel free to reach out to us directly with any specific feedback you have. We value your input and hope to have the opportunity to exceed your expectations in the future.Thank you once again for choosing to stay with us and we hope to have the pleasure of welcoming you back again to provide a superior visit. Our Best, Kareena A lliss - Sales Coordinator

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good afternoon Debbie, Thank you for taking the time to leave a positive review regarding your recent stay with us. We truly appreciate your feedback and are thrilled to hear that you had a positive experience during your stay!Your satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if there is anything we can improve upon, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you for choosing to stay with us!Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Maribel De La

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Love the free breakfast, Sergio and the attendant on March 25th, 2024 were superb on keeping breakfast items stocked up. Helped everyone with anything that needed changing out. The convenience of the location close to Disneyland.
Stayed 4 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good afternoon Maribel,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay and that our complimentary hot breakfast, and exceptional service provided by Sergio assisted in making your stay memorable.Ensuring that our guests have a delightful breakfast experience is a top priority, and we're delighted to know that Sergio and our breakfast team went above and beyond to keep everything running smoothly. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your kind review and we hope to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

janeth

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here it was great .. our room was very Comfortable and the staff were all very friendly and welcoming. The pool was warm and the kids truly enjoyed it .. breakfast was yummy and the distance to Disney was not bad at all
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good morning Janeth,Thank you for returning to stay with us again and for sharing your positive experience! We're thrilled to hear that your second visit was just as great as the first. It's wonderful to know that you found your room comfortable and that our team members were friendly and welcoming. We're also delighted to hear that your kids enjoyed our pool area and that you all enjoyed our hot breakfast options. Our team is dedicated to ensuring all of our guests have a comfortable and enjoyable visit and it's truly rewarding to receive positive feedback. Thank you again for your kid review and we hope to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really clean. The breakfast daily was delicious. We loved that there was a microwave in the room! Great service by all staff!
Stayed 6 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good afternoon Christine, Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay at our property. It's wonderful to know that you found our location clean and well maintained and especially enjoyed our full hot breakfast. We're also delighted to hear that you received great service from all of our team members.Your kind words mean a lot to us, and we're so glad that we could contribute to making your stay enjoyable. If you ever find yourself in the area again, we would be honored to welcome you back for another wonderful experience.Thank you for choosing to stay with us! Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Cynthia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It was quite noise at night especially on the second floor other than that it was an ok stay
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good afternoon Cynthia,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honest review and apologize for any inconvenience caused by noise disturbances.Ensuring a peaceful and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Please know that we take all guest feedback seriously and have dedicated team members who are happy to resolve noise issues promptly. We're glad to hear that overall, your stay was satisfactory. However, we understand that noise disturbances can significantly impact your experience, and for that, we sincerely apologize.We value your patronage and hope to have the opportunity to welcome you back for a more restful stay. If you decide to stay with us again, please don't hesitate to reach out to our front desk team, who will be happy to assist in finding a quieter room location. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
We overall liked our stay for the three nights plus it was my wife bday on March 22. A bit noisy Friday night with teens running around at 2am at the hotel. The front desk mistaken our booking I book a King bed room but instead they gave us a king bed with bunk beds? I didn’t want to go to the front desk and complain but we use the other side room for our luggage. But definitely the hotel needs some refurbish inside the rooms mostly. No usb port nor type C for phone charging so beware to take your plug in charger and cable for iPhone and android. The clock sitting by the bed has no place to charge phones. For the price it was affordable but definitely will stay more at a different hotel. Forgot one thing I lost my Mickey sweater thursday evening came checking on front desk, “some” will help and some will not do their job. But Sunday upon check out I went to ask again if my sweater has appear and the gentlemen ask one of the housekeeping to check the lost and found. Sooner later the housekeeping lady came walking with my sweater so I appreciate the guy at the front desk for actually doing his job and getting me my sweater! So if you ever lose something at that property just constantly ask the front desk because there different people who work their.
Response from Kareena Alliss - Sales Coordinator on 6 Apr 2024
Good afternoon Jeffrey,Thank you for choosing to stay with us and for taking the time to share feedback regarding your recent visit. We do sincerely apologize about the inconvenience you experienced with the noise disturbance. We understand that a peaceful environment is essential for a relaxing stay, and we apologize for any disruptions you experienced. Our dedicated team is committed to ensuring all guests have a comfortable and enjoyable experience. Had we been made aware of the noise issue, our team would have been more than happy to take immediate action to resolve it. Additionally, Additionally, we are very excited to inform you that our property is currently undergoing extensive enhancements to further heighten our guest experience. We are delighted to showcase all new flooring, furniture, lighting, additional USB ports and completely updated bathrooms in our guests rooms. We appreciate your feedback as it helps us identify areas for improvement. Please know that we take your comments seriously, and we will use them to enhance our services for future guests.Our Best, Karena Alliss - Sales Coordinator

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean, friendly staff. Room did not have two queen beds we requested and instead had bunk beds but we made it work
Stayed 3 nights in Mar 2024
Response from Kareena Alliss - Sales Coordinator on 5 Apr 2024
Good afternoon Jessica,Thank you for choosing to stay with us and for taking the time to share feedback regarding your recent visit. We're delighted to hear that you found our property clean and our staff friendly and accommodating. We sincerely apologize for the inconvenience regarding the room allocation. We understand the importance of accommodating guests' requests, and we regret that we were unable to provide the two queen beds as requested. Your flexibility and understanding in making the bunk beds work are greatly appreciated.Your comments are valuable to us, and we will certainly take them into consideration as we continue to improve our services and facilities. We hope that despite this issue, you were still able to enjoy your stay with us.Should your travels bring you back to our area, we would be honored to have another opportunity to provide you with the comfortable and enjoyable stay you deserve.Thank you once again for choosing to stay with us. Our Best, Karena Alliss - Sales Coordinator

6/10 Okay

Cody, Saint George

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 28 Mar 2024
Good afternoon Cody,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear that you chose to stay with us.We are committed to providing the best possible experience for all our guests, and we would like to learn more about your stay to see how we can further improve. If you have any specific comments or suggestions, please don't hesitate to share them with us. Your input is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Melissa

Disliked: Property conditions & facilities
Loud and just not that great
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 28 Mar 2024
Dear Melissa,Thank you for taking the time to share your feedback with us. We value all input from our guests as it helps us to continually improve our services.We are sorry to hear that your recent experience did not meet your expectations. Additionally, we regret to hear that you experienced noise disturbances during your stay. We always strive to ensure a peaceful environment for our guests, and we would have been more than happy to address any noise issues promptly had we been made aware of them. We encourage guests to reach out to our front desk team so that we can take appropriate action to resolve any concerns.We are committed to providing the best possible experience for all our guests, and we would like to learn more about your stay to see how we can further improve. If you have any specific comments or suggestions, please don't hesitate to share them with us. Your input is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Kathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Close to disneyland
Stayed 1 night in Mar 2024
Response from Kareena A. - Sales Coordinator on 28 Mar 2024
Good afternoon Kathy,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear that you chose to stay with us.We are committed to providing the best possible experience for all our guests, and we would like to learn more about your stay to see how we can further improve. If you have any specific comments or suggestions, please don't hesitate to share them with us. Your input is invaluable to us as we strive to exceed the expectations of our guests.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Our Best, Kareena Alliss - Sales Coordinator

2/10 Terrible

Veronica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 28 Mar 2024
Dear Veronica,Thank you for taking the time to share feedback with us. We value all input from our guests as it helps us to continually improve our services.We are sorry to hear that your recent visit did not meet your expectations and we apologize for any inconvenience or discomfort you experienced. Our team works tirelessly to ensure all of our guests receive the best service possible and we regret that we fell short during your stay. We would greatly appreciate any additional details you could provide regarding your concerns, as this will help us to address any issues and ensure a better experience for future guests.Please feel free to reach out to us directly so that we can further discuss your experience and work towards a resolution.Thank you again for your feedback. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Karen

Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 9 Apr 2024
Good afternoon Karen,Thank you for taking the time to leave a positive review regarding your recent stay with us. We truly appreciate your feedback and are thrilled to hear that you had a positive experience during your time at our property!Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if there is anything we can improve upon, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you for choosing to stay with us!Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Vanessa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was awesome. But for the price we paid parking was a nightmare and no resolutions where attempted, everyone just parked behind every car. But on a positive note the gym was amazing n
Stayed 4 nights in Mar 2024
Response from Kareena Alliss - Sales Coordinator on 25 Mar 2024
Good morning Vanessa,Thank you for choosing to stay with us and for taking the time to provide feedback regarding your recent visit. We are so pleased to hear that you enjoyed your stay and especially enjoyed our fitness center. Our team is dedicated to creating positive and enjoyable experiences for all of our guests and we thank you for your feedback regarding the parking situation. We do apologize for the inconvenience this caused during your stay. Please know that your input is extremely valuable to us as we are always looking for ways to improve our services. Additionally, we are very excited to inform you that our property is currently undergoing extensive enhancements to further heighten our guest experience. We are delighted to showcase all new flooring, furniture, lighting, additional USB ports and completely updated bathrooms in our guests rooms. Thank you again for your review and we hope to have the pleasure of welcoming you back to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Needed standard pillows, they only had small square pillows.
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 23 Mar 2024
Good afternoon Ana,Thank you for choosing to stay with us and for taking the time to leave feedback regarding your recent stay. We happy to see that you enjoyed your stay and that our accommodations met your expectations. Our team is dedicated to providing exceptional service to all of our guests and it's wonderful to know that we were able to create a positive experience for you.We also thank you for your feedback regarding the bed pillows. Your input is invaluable to us as we strive to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

Ayelet

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kareena A. - Sales Coordinator on 12 Mar 2024
Good afternoon Ayelet,Thank you for sharing your feedback regarding your recent stay with us. We're sorry to hear that your experience did not meet your expectations. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret any inconvenience or dissatisfaction you may have experienced.Upon further investigation of your reservation, we understand that one of the inner windows in your room did not lose properly. We truly regret any discomfort this may have caused you. However, in recognition of your concerns, I would like to point out that we took immediate action to address the situation by notifying maintenance, offering another room and applied a discount for your inconvenience. We're sorry to learn that despite the discount provided, your overall experience did not meet your expectations. Again, please accept our sincerest apologies for any shortcomings you encountered during your time with us.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more positive experience. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kareena Alliss - Sales Coordinator on 25 Mar 2024
Good morning Christopher,Thank you for choosing to stay with us and for taking the time to leave a review, we really appreciate it! It's wonderful to know that our team was able to create a positive experience for you during your stay. We always strive to provide exceptional service to all of our guests and it's truly rewarding to receive positive feedback. Additionally, we are very excited to inform you that our property is currently undergoing extensive enhancements to further heighten our guest experience. We are delighted to showcase all new flooring, furniture, lighting, additional USB ports and completely updated bathrooms in our guests rooms.Thank you again for your review and we hope to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Marina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Close to the park if you choose to walk but shuttle options right nearby - great location. Breakfast was wonderful each day with a good variety and it changed daily. The coffee machine in the lobby for morning lattes was an huge bonus! Our room was comfortable and clean for our group of 5. The staff were also so friendly and helpful! Only issues were out toilet breaking one day but they had it fixed the following morning and our TV stopped working one day (but worked again on its own the following day).
Stayed 5 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 22 Mar 2024
Good afternoon Marina,Thank you for sharing your feedback with us! We're thrilled to hear that you had a great stay and that our location, breakfast offerings, and amenities met your expectations and added to your experience. We do apologize for the inconvenience caused by the issues you experienced with the toilet and TV during your stay. However, we're glad that our team was able to promptly address these concerns, ensuring that they were resolved in a timely manner.It's also wonderful to know that you found our team friendly and helpful throughout your stay. Providing exceptional service is a top priority for us, and we're delighted that our team was able to enhance your overall experience.Your feedback is invaluable to us as we strive to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Sonia, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and close to Disney! 1st thing there’s a heater/ac a real heater. The highs were in the 64 and lows in the 40s being from Tucson, Arizona this is cold. Breakfast was served warm and was good very convenient for people getting up early to leave to Disney. It’s 1.2 miles from Disney land a lot of people were walking to but we opted for Lyft. Parking was great able to see my vehicle all times of the day. The u shaped hotel made it safe and had 1 entrance and exit. I really didn’t hear any construction as I was so tired from Disney land. I didn’t mind the trade for 1/2 off parking and low deposit was worth it. Love the staff very kind and caring. Would book again if going to Disney.
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 13 Mar 2024
Good afternoon Sonia,Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location clean and convenient for your needs. It's also wonderful to know that you found our team welcoming and friendly. We really appreciate your kind feedback about our team. Providing exceptional service and hospitality is always our top priority, and we are thrilled to hear that our team members made a positive impression on you.Thank you for choosing to stay with us, and we would be honored to welcome you back for another fantastic Disney adventure in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 13 Mar 2024
Good afternoon Jennifer,Thank you for choosing to stay with us and for taking the time to leave feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret any inconvenience or dissatisfaction you may have experienced.While we appreciate your feedback, it would be immensely helpful for us to understand the specific areas where we fell short so that we can address them promptly. Without more detailed information, it's challenging for us to identify the issues you encountered and take appropriate action to ensure that future guests do not encounter similar problems.We strive to provide exceptional service and accommodations for all our guests, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. Please feel free to reach out to us directly with any further comments or concerns you may have.Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here, location was convenient for us.
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 12 Mar 2024
Good afternoon Marisela,Thank you for choosing to stay with us and for taking the time to leave us a review, we really appreciate it! It's wonderful to know that we wee able to create a comfortable and enjoyable experience during your visit. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Totieanna

Liked: Cleanliness, staff & service, property conditions & facilities
Verry great and will be back
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on 22 Mar 2024
Good afternoon Totieanna,Thank you for choosing to stay with us and for taking the time to share your positive experience with us. It's wonderful to know that we were able to create a comfortable and enjoyable experience during your visit. We always strive to provide exceptional service to all of our guests and it's so rewarding to receive positive feedback.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 2 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on 12 Mar 2024
Good afternoon Ronald,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are so pleased to see that you enjoyed your stay and that our accommodations met your expectations. Our team is dedicated to providing exceptional service to all of our guests and it's wonderful to know that we were able to create a positive experience for you.Additionally, We're sorry to hear that your experience did not meet your expectations. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret any inconvenience or dissatisfaction you may have experienced.While we appreciate your feedback, it would be immensely helpful for us to understand the specific areas where we fell short so that we can address them promptly. Without more detailed information, it's challenging for us to identify the issues you encountered and take appropriate action to ensure that future guests do not encounter similar problems.We strive to provide exceptional service and accommodations for all our guests, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. Please feel free to reach out to us directly with any further comments or concerns you may have.Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience.Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got an upgraded room and it fit the family well and was comfortable. Also took less than 20 min to walk to Disney front gate. All around good value.
Stayed 2 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on 8 Mar 2024
Good morning David,Thank you for choosing to stay with us and for taking the time to share your positive experience, we really appreciate it!We are so pleased to her that you enjoyed your stay and that our accommodations met your expectations. It's also wonderful to know that our location was convenient for your Disney trip.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your review and we hope to have the pleasure of welcoming yo back gain to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Craig

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Really not fair to properly review this property because it is under construction. But it would have been nice to know that it was under remodel in advance . . . It is definitely in need of a facelift, the old is very dated so I commend the company for the renovation. I would like t stay there when complete. The price was a good value, and the parking very protected from people wandering into the area. I am a huge fan of the their beds! Super Comfy!! Great service att he front desk as well. . . .
Stayed 1 night in Feb 2024
Response from Kareena A. - Sales Coordinator on 4 Mar 2024
Good afternoon Craig,Thank you for choosing to stay with us and for taking the time to share feedback regarding your recent visit. We sincerely appreciate your understanding regarding the ongoing renovations at our property. We apologize for any inconvenience this may have caused during your stay.We're thrilled to hear that despite the construction, you found value in our accommodations and appreciated the level of security provided in our parking area. It's also fantastic to know that you enjoyed the comfort of our beds and received excellent service from our front desk team. It's our top priority to provide exceptional service to all of our guests and it's wonderful to receive positive feedback.We're committed to enhancing our guests' experience, and your commendation for our renovation efforts is greatly appreciated. We look forward to welcoming you back once the renovations are complete, and we're confident that you'll love the refreshed look and feel of our property. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Elissa

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on 4 Mar 2024
Good afternoon Elissa,Thank you for choosing to stay with us and for taking the time to provide insight on your recent stay. We appreciate your feedback, as it helps us to continuously improve our services and facilities.While we're glad to see that you enjoyed your stay for the most part, we also understand that there may have been aspects of your experience that fell short of your expectations. We would greatly appreciate any specific comments or suggestions you may have, as they would assist us in addressing any areas of concern and ensuring a more enjoyable stay for future guests.If there is anything further you'd like to share about your experience, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Terry

Travelled with family, Travelled with family and small children
Liked: Amenities
We like the modifications of the property. Remodeling the rooms by making them suites allowed effective use of the rooms for families.
Stayed 4 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on 4 Mar 2024
Good morning Terry,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are so pleased to hear that you enjoyed your stay and that our Family Suite was a good fit for you during your stay. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your feedback and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property.Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kareena A. - Sales Coordinator on 4 Mar 2024
Good morning Jessica,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are thrilled to hear that you enjoyed your stay and that we were able to create an enjoyable experience during your visit.. Our team is dedicated to providing exceptional service to all of our guests and it's wonderful to know that we succeeded in creating a positive experience for you. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again!Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

gail

Stayed 2 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on 28 Mar 2024
Dear Gail,Thank you for taking the time to share your feedback with us. We value all input from our guests as it helps us to continually improve our services.We are sorry to hear that your recent visit did not meet your expectations and we apologize for any inconvenience or discomfort your experienced. We would greatly appreciate any additional details you could provide regarding your concerns, as this will help us to address any issues and ensure a better experience for future guests.Please feel free to reach out to us directly so that we can further discuss your experience and work towards a resolution. Our Best, KAreena Alliss - Sales Coordinator

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was under construction!!! And we didn’t know. It’s older so it looks like they’re doing upgrades. But they are using parking spots to house construction materials and parking was horrendous. We didn’t want to leave because we weren’t sure if we would have a spot when we got back. Don’t book here until they finish their upgrades. We stayed 2/15/24-2/19/24.
Stayed 4 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on 21 Feb 2024
Good afternoon Robert,Thank you for choosing to stay with us and for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced due to the ongoing enhancements during your recent stay with us. We understand how disruptive construction can be, especially when it impacts amenities like parking. Normally we have plenty of parking, however due to rain delays extending our entrance renovation project and the property being sold out for two events at the Convention Center, unfortunately parking was limited on Friday and Saturday night. We sincerely regret that this aspect of your stay fell short of your expectations, and we truly appreciate your understanding during this transitional period.It is our goal to provide exceptional service to all of our guests and to ensure that our guest's feel valued and respected. Though we did refund two nights of parking for the inconvenience we understand that this may not fully compensate. Please accept our sincere apologies for any inconvenience or frustration you experienced. We truly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our services during your next visit.Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Victor, Bellevue

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing booked a one night stay to go to Disneyland and staff was courteous and friendly with excellent staff also the continental breakfast was so far the best food was great and would stay here in the future.
Stayed 1 night in Feb 2024
Response from Kareena A. - Sales Coordinator on 21 Feb 2024
Good afternoon Victor,Thank you so much for your kind words and for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our team made such a positive impression on you. Providing excellent service is always our top priority, and we're delighted that our team was able to make your visit memorable and enjoyable.We're also pleased to hear that you enjoyed our continental breakfast offerings. It's wonderful to know that you found the food to be great and that you would consider staying with us again in the future.We truly appreciate your feedback and your recommendation. It means the world to us to know that we exceeded your expectations and provided you with a comfortable and pleasant experience. We look forward to welcoming you back for another fantastic stay, whether it's for another Disneyland adventure or for any other reason.Thank you again for staying with us and we hope to have the pleasure of welcoming you back again!Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Dietmar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to Disneyland and within walkable distance. Full breakfast options were great. Construction made parking a bit of a hassle but otherwise great stay.
Stayed 5 nights in Feb 2024
Response from Kareena Alliss - Sales Coordinator on 19 Feb 2024
Good afternoon Dietmar,Thank you for choosing to stay with us and for taking the time to share feedback regarding your recent visit. We are so pleased to hear that you enjoyed your stay and found our location convenient for your needs. It's also great to know that you enjoyed our hot breakfast options as well!We do apologize for the inconvenience you experienced regarding parking and sincerely appreciate your feedback as it helps us determine areas in which need improvement. Thank you again for your feedback and we hope to have the pleasure of welcoming you back again!Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Maria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 6 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on 13 Feb 2024
Good afternoon Maria,Thank you for choosing to stay with us and for taking the time to share your positive experience. we are so pleased to hear that you enjoyed your stay and that you found our team welcoming and attentive. We always strive to provide the best service possible to all of our guests and it's wonderful to know that we were able to create a comfortable and enjoyable visit.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your review and we hope to have the pleasure of welcoming you back!Our Best, Kareena Alliss - Sales Coordinator