Ratings based on 2,039 Verified Reviews

3.3 out of 5
64% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to SNA

Posted 21-Jan-2018
Great location and good service. Room was a little dated, could use updating. Other than that good experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Laguna Hills CA

Needed a good room fast

Posted 18-Jan-2018
It was late at night and I needed to find a room quickly to help out a friend in a family emergency. Staff was excellent as was the room and the rate was well worth it. I would DEFINITELY stay here if I needed a room. Hotel is nice and updated to what you would expect at a much more expensive location. I am quite impressed with every aspect of the staff and facility.
3 out of 5
Recommended
for Everyone
by A verified traveller from Silicon Valley

Next to the airport

Posted 02-Jan-2018
Pros: Nice Atrium and lovely pool area.
Cons: Bathroom and faucet could use a makeover.
Location: Next to IHOP and the airport.
Small bathroom. Parking, fridge, and microwave all required extra fee.
1 out of 5
by A verified traveller

no hot water, moved rooms, roaches, manager bad

Posted 23-Dec-2017
Pros: i thought it was convenient to the airport.
Cons: everything especially the manager on duty at night.
We had an early flight, we checked in late . there was no hot water, we had to move all our stuff after we settled in. the Managaer said " it is what it is." Bad customer service. This is in Newport Beach. Totally surprised me. rooms had roaches in the bathtub. When I told her, she ignored me,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Dec-2017
Very pleasing atmosphere. Rooms were nice quality.
3 out of 5
by A verified traveller from Irvine, CA

Spend more money

Posted 16-Dec-2017
At first, there was no staff walk you to your room to tour you around; unprofessional. Second, no free parking during your staying; gotta pay for parking $12/night. There is no microwave or fridge. The bathroom door is off track and wouldn’t close. Overall; I would spend a little more money to pick a better hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice pool area

Posted 09-Dec-2017
Enjoyed the cabanas by the pool with nice seating, heaters and tv. Staff was friendly and helpful. Rooms are older, but clean
5 out of 5
Recommended
for Everyone
by A verified traveller from boise idaho

Very helpful

Posted 07-Dec-2017
Staff driver were very helpful to make medications at restaurants on busy nights. What are the way to form and help
1 out of 5
by A verified traveller

Empty delapated hotel

Posted 30-Nov-2017
Hotel is empty. No restaurant or bar open at 8 pm? Looks like they are getting to renovate and are trying to book any rooms until they start. It's a run down hotel and they charge $12 for parking. Avoid this place
3 out of 5
by A verified traveller from Orange County, CA

12$ Surprise Parking Fee!

Posted 21-Nov-2017
I really have no complaints about the staff. They were fairly nonexistent, and when I went to leave a key at the front for my friend, there was no one to be found. The tub was half the size of any others I’ve seen, but the #1 thing this hotel did wrong was to charge for overnight PARKING and not include it in the total price of the room. The sign at the front says $12 -14 for valet parking. I declined it, happy to park it myself I have no complaints about the staff because they were fairly nonexistent, and when I went to leave a key at the front for my friend who was arriving later, there was no one to be found. The tub was half the size of any others I’ve seen, but the #1 thing this hotel did wrong was to charge for OVERNIGHT PARKING and not include it in the total price of the room. The sign at the front says $12 -14 for valet parking. I declined, happy to park it myself, and found out you still get charged the valet fee, regardless. The hotel should just include it in the advertised price. There are no other lots to park in. Lastly, it has no refrigerator or microwave though the rooms are plenty big enough. Just saying.