Ratings based on 2,052 Verified Reviews

3.3 out of 5
64% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 23-Apr-2018
The staff is extremely friendly and the hotel is nice. The only downside of staying here is that you have to pay $12 for parking a day so tack on $12 dollars to your stay.
Comment from Hotel Management
23-Apr-2018 by Director of Rooms, Hotel Management
Jerry Thank you for staying with us we are glad to hear that you had a good experience during your visit. We do charge a $12.00 fee for self parking but it is still considerable lower than our competitors which can charge as much $30.00 for self parking. Once again thank you and we look forward to your next visit. All the best!
4 out of 5
Recommended
for Everyone
by A verified traveller

Older hotel but convenient to airport

Posted 20-Apr-2018
This hotel facility is a little tired, but the staff delivered good service and you can't beat the convenience for an early flight from the airport.
Comment from Hotel Management
21-Apr-2018 by Director of Rooms, Hotel Management
Dear, Anonymous Thank you for taking the time to provide us your feed back and thank you for giving us the opportunity to earn your business. We are proud to announce that we are working on making improvements to our facility. We have began with our third floor rooms and will continue throughout the year to update several parts of the property. We would love to have you as our guest once again on your next trip to Orange County. All the best!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2018
It was really nice to relax drinking and eating dinner with my family at a sofa space by the pool. All of Hotel staff are very kind to us.
Comment from Hotel Management
14-Apr-2018 by Director of Rooms, Hotel Management
Dear, Anonymous thank you for taking the time to provide us your feedback regarding your recent stay. We are delighted that you were able to enjoy our outdoor pool and cabanas while enjoying a nice dinner. We pride ourselves in being able to provide the best possible service to all our guests as it has within your stay. we hope to see you once again in your future travels to the Orange county area. All the best,
2 out of 5
by A verified traveller

Needs update

Posted 10-Apr-2018
Definitely needs update smells musty and they have also charged my account 2 more times after the took the deposiy and after we paid throug expedia not happy at all.
Comment from Hotel Management
14-Apr-2018 by Director of Rooms, Hotel Management
Dear, Anonymous We apologize in our short comings during your recent stay. We thank you for taking the time to provide us your feedback so we may take this as a learning opportunity on where we can improve and correct our shortcomings for all our future guests. We hope to have you once again in the future as our guests so we may display the customer service that we know we are capable of providing. All the best,
4 out of 5
Recommended
for Everyone
by A verified traveller from Lindsay, ON

Convenient location to John Wayne Airport OC

Posted 28-Mar-2018
Easy to walk to from John Wayne Airport. Very friendly helpful staff. Quaint styling. Lovely pool area. Clean room. Comfortable bed. Amazing Mexican food restaurant within walking distance!
Comment from Hotel Management
09-Apr-2018 by Director of Rooms, Hotel Management
Erin thank you for recent feedback on your recent stay at the Atrium Hotel. We are glad that you were able to enjoy the convenience of a short walk to John Wayne Airport as well as the enjoyment of our pool area. We strive for perfection and providing a clean room with a comfortable bed to rest on are keys to an enjoyable stay. We look forward to having you as our guest on your future travels.
1 out of 5
by A verified traveller

Loud

Posted 15-Mar-2018
Hear everything. Not a good place to get a good night’s sleep.
Comment from Hotel Management
09-Apr-2018 by Director of Rooms, Hotel Management
Dear Anonymous, thank you for feedback on your recent stay. We are disappointed to hear that you did not have a good nights sleep and felt the walls were thin. We always encourage feedback whether positive or negative so we can always strive to improve. We will be looking into your feedback and see if can improve on this matter. Thank you!
2 out of 5
by A verified traveller

Posted 23-Feb-2018
Way over priced for what the room offers. Could've gotten way more for way less of the price.
Comment from Hotel Management
09-Apr-2018 by Director of Rooms, Hotel Management
Dear Anonymous we strive to always provide the best possible product at the best possible price and we understand that when traveling the consumer has several options. We are making several updates to our rooms we thank you for the opportunity to have earned your business and hope to have you as our guest in the near future so you may experience the changes at the Atrium Hotel. All the Best!
5 out of 5
Recommended
for Everyone
by A verified traveller from milwaukee, wi

Nice

Posted 12-Feb-2018
The only thing is we had to park far away from our room.
Comment from Hotel Management
09-Apr-2018 by Director of Rooms, Hotel Management
Paula thank you for choosing the Atrium Hotel as your destination we are glad you enjoyed your stay. As for parking at a distance my apologies. I will share this with our team so we may better direct our guest to their room locations.
3 out of 5
by A verified traveller from oc calif

expected more

Posted 03-Feb-2018
Pros: Room was large and quiet
No microwaves or refrigerators. No ice machine near our room working. No Jacuzzi
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver, CO

Safe, comfortable haven for my trip

Posted 03-Feb-2018
Pros: The friendly, kind staff. The pool area with the couches, etc.
Cons: There are a few things that look like they could be updated.
I was in Irvine to attend a workshop close to the Atrium. I was sick and needed to come back a couple times for naps. I felt comfortable and comforted in my room and the staff was very kind to me. This was my second time staying at the Atrium and both times have been great for me (even when sick!)