Exterior

Reviews of La Quinta Inn by Wyndham Omaha West

2.5 out of 5
La Quinta Inn by Wyndham Omaha West
3330 N 104th Ave, Omaha, NE

Reviews

5.8
Rating 10 - Excellent. 182 out of 1000 reviews" "
Rating 8 - Good. 207 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 186 out of 1000 reviews" "
Rating 2 - Terrible. 247 out of 1000 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
Had to change rooms becuz heater/ac and lights didn't work. In 2nd room there was hair all over the back wall of tub, dirty towels and sheets, carpet smells in rooms and hallways, little to no breakfast, back door broken and open all night, smell of vape etc in the hall which seeps into your room all night.
Stayed 8 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Rebecca,We appreciate you taking the time to share your experience with us. Our team values all feedback to improve our services for our guests. For any further concerns or assistance, please feel free to reach out to our management team directly.

2/10 Terrible

Margaret

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend to stay at this La Quinta. It’s in a sketchy area of town - the lobby is locked 24/7. The hallways reminded me of a horror movie and smelled like chlorine. I had blood stains on my sheets - luckily I pulled the covers down to spot it. Then our bathroom light wasn’t working. The rooms were old. We had dogs with us and my dog wouldn’t even use the bathroom on the grass because there was so much poop that wasn’t cleaned up she didn’t want to walk on it. When I walked into the lobby it smelled like marijuana - I told the hotel staff and they apologized stating it was just a guest that was in there before that smelled of it - I don’t buy it. In our mini fridge there was also left over alcohol from someone else. Overall just VERY unsanitary property - you get what you pay for I guess… dont stay here!!
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Margaret, We regret to hear about your experience and apologize for any inconvenience. Cleanliness and security are top priorities for us, and we will address your concerns with the team. Your feedback is valuable and will assist us in making improvements. Thank you for bringing this to our attention.

4/10 Poor

Alfredo R

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sink was clogged with water and the sheets were stained..
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Alfredo R, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We encourage you to reach out to our management team directly to address any concerns you may have from your recent visit. Thank you for bringing this to our attention.

6/10 Okay

gwendolyn

Travelled with family, Business traveller
Disliked: Property conditions & facilities
I liked area, have lived in city before. I didn’t like that my window shade would not go down, had a gap of 12 inches open for 2 nights. Good thing my room was by the pool. No telephone or clock in the room. I didn’t know that there was no maid service no clean towels for 2nd day. No towel rack.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello gwendolyn,We appreciate your feedback regarding your recent stay with us. Your comments will be shared with our team to address the concerns you mentioned. We strive to provide a comfortable experience for all our guests and regret any inconvenience you experienced. Please feel free to reach out to our management team for further assistance with your concerns.

2/10 Terrible

Adriana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A bad smell from the moment you enter and the room is horrible. I will never rent here again.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Adriana,We regret to learn of your disappointment during your recent stay. Guest feedback is valuable, and we'll review your comments with our team for future improvements. Should you wish to discuss your experience further, please don't hesitate to reach out to our management team directly.

10/10 Excellent

MELESA

Liked: Cleanliness, property conditions & facilities
It was somewhat off the Main Street which was a little inconvenient. Homeless people hanging around but that is now the new normal. It was quiet and peaceful. No one bothered you. Coffee was good and staff were polite. I would definitely go there again!
Stayed 7 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello MELESA,We are pleased to hear that you found our hotel quiet, peaceful, with good coffee, and polite staff. Our location slightly off the Main Street offers a more serene environment. For any concerns about external factors, we recommend reaching out to management directly. We look forward to welcoming you back on your next visit!

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff tries hard but the place should be bulldozed. Shower head didnt spray. Toilet didnt flush. Place smells musty. Heater fan nis load never shuts off. Bath fan is broken and very loud. Good size tv though....
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Brian,We appreciate your feedback and apologize for any inconvenience experienced during your stay. We regret to hear about the issues you encountered and will address them with our maintenance team for immediate attention. Your comments help us improve our services for future guests.

6/10 Okay

David

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In-room conditions were well maintained- locks, fridge, plumbing, shower were all working and recently painted and caulked. However, the rest of the facility has lots of deferred maintenance needed: badly worn doors, walls, furnishings. Trash in yard, pool empty, dusty, and tarp torn. Room rate advertises breakfast, but no breakfast was available: all machines offline. Strong smell of Indian cooking in the lobby, and odd smells in some corridors. Overall, looks like an OK property that has current management cutting maintenance and deferring or skipping expenses. Was super cheap at $32/night, but will not stay again at this facility.
Response from Manager on 13 Mar 2024
Hello David, Thank you for sharing your detailed feedback with us. We appreciate your positive comments about the in-room conditions. We have taken note of your observations regarding the overall facility maintenance and breakfast availability. Your input will be valuable as we strive to enhance our guest experience. Should you choose to stay with us again, we hope to offer an improved environment for your comfort.

6/10 Okay

Theresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel in need of many updates. They should change their website as no breakfast available. You definitely get what you pay for
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Theresa, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. Our website is regularly updated to reflect current offerings. We apologize for any inconveniences you experienced during your stay.

6/10 Okay

James E

Liked: Staff & service
it was nice and really quiet
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello James E, We are pleased to hear that you enjoyed the quiet atmosphere during your stay with us. Your feedback is valuable to us, and we hope to welcome you back for another peaceful experience in the future.

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting dirty gross
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Kristin, We regret to hear about your experience and take all feedback seriously in our ongoing efforts to improve. We recommend guests to reach out to management directly for any concerns during their stay. Thank you for sharing your thoughts with us.

8/10 Good

Tracy

Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Tracy, Thank you for choosing to stay with us! We hope you had a pleasant experience and look forward to welcoming you back in the future.

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointed that this is a Wyndham property. It is in decay. Halls smell like dog urine. There was no hot breakfast available- got a sack of Sunny D, crackers and mini muffins. Sink head wobbled in room. 2am drunk crowd yelling and screaming in parking lot from bar next door. Soda machine defunct and snack machine did not work. Stay away!
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello Christopher, We are sorry to hear about your experience and appreciate your feedback. Please contact management directly so we can address your concerns and improve our service for future guests.

4/10 Poor

Joe

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
At first at the property I thought it would be an okay stay the lady at the front desk greeted me well however once I got my key to the room the room was incomplete in the bathroom the light wasn't working and the tiles in the shower were separating from the wall they had a fan in the bathroom that was disconnected the bathroom sink was just not complete the window to the room the shades were completely broke I will say it does fall on me that I did not see that they had an exterior pool however I do believe they should notify it as seasonal the TV was also not connected correctly and we had to ask someone to come help us who took a long time to help I thought maybe this hotel could save itself that next morning because I knew they had continental breakfast however they did not tell me at check-in that they did not have got no breakfast even though they offer I will acknowledge they did have a sign but they did not bring it up I feel that this place was unsafe loud because of how close we are to the cars and the overall communication with guests was lacking
Response from Manager on 21 Feb 2024
Hello Joe, We appreciate your detailed feedback and regret to learn about the challenges encountered during your stay. We strive to address all guest concerns promptly and ensure a comfortable experience; we encourage guests to reach out to management directly for any further assistance. We value your insights as they assist us better in enhancing our services.

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property smelled, was extremely dirty. The window blinds were broken. Exposed wires to a missing beside lamp. Blood on the bathroom wall. Air conditioning unit hanging off the wall. The bathtub knob for the cold water was missing along with several other issues.
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Amanda,We're sorry to hear about your recent experience at our hotel. We strive to provide a clean and comfortable environment for all our guests. Our maintenance team will be addressing the issues you mentioned to ensure they are resolved promptly. We appreciate your feedback and apologize for any inconvenience caused.

2/10 Terrible

Claire

Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly the night staff were hard to understand. The phone is dead in the room. They can't fix it because the maintenance staff aren't there in the evenings. The microwave doesn't work and the TV remote doesn't work properly. The taps in the shower don't work properly. There are no black out blinds or curtains on the window so the floodlight across the parking lot is streaming in the room (hope you like sleeping in full light. There was no continental breakfast and the desk clerk confirmed there hadn't been for weeks. They don't even provide a box of tissue in the room. In conclusion our stay was terrible avoid this place like the plague.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Claire, Thank you for sharing your recent experience with us. We apologize for any inconvenience you encountered during your stay. Our staff is constantly working to improve communication and service. We regret if the maintenance staff not being available in the evenings caused any inconvenience. We appreciate your feedback regarding the microwave, TV remote, and shower taps, as we are always looking for ways to enhance our facilities. As for the blackout blinds, we understand the importance of a good night's sleep and will look into options to address this. We apologize for any misunderstanding regarding the continental breakfast and will review our breakfast offerings. We appreciate your feedback and will take it into consideration as we continue to improve our guest experience.

4/10 Poor

Jaime

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud and to much in and out of rooms
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Jaime,We apologize for any inconvenience caused by noise during your stay. We strive to provide a comfortable environment for all our guests and appreciate your feedback. We encourage future guests to reach out to management directly so we can address any concerns promptly. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back again.

4/10 Poor

Maddix

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great
The hotel room was not put together. The shower head was tightened and sprayed water all over. The bathroom fan cover was off. The wall lamp had wires hanging out. Not happy at all - it was not a comfortable stay.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Maddix, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these issues to ensure a more comfortable experience for our future guests.

8/10 Good

Amber

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Amber,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are thrilled to hear that you had a great experience with us. If you have any additional feedback or would like to share more about your stay, please feel free to reach out to us directly. We hope to welcome you back in the future.

6/10 Okay

Malia

Travelled with family and small children
I don’t like how there were simple things wrong with my room such as remotes missing batteries, lights not working, and the tvs not working. The staff wasn’t as knowledgeable or as helpful as I would’ve expected them to be. There was also no breakfast provided and the alternative they said they would provide wasn’t either.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Malia,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide a seamless experience for our guests and are sorry to hear that your room had maintenance issues. We appreciate your comments regarding our staff and will address this internally. We apologize for any miscommunication about breakfast options. We value your feedback and will use it to improve our future guests' experiences.

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really awful breakfast no coffee. Granola bars and dry oranges. Impolite staff, strange people in the halls
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Melissa, Thank you for sharing your feedback regarding the breakfast experience. We apologize for any inconvenience caused. We appreciate your comments and will certainly address this with our team to ensure improvements are made. We strive to provide a comfortable and pleasant stay for all our guests. We encourage you to reach out to our management team directly so they can further assist you.

2/10 Terrible

Sajib

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Sajib, We're sorry to hear that your experience at our hotel did not meet your expectations. We value all guest feedback and would appreciate if you could kindly reach out to us directly to discuss any specific issues you may have encountered during your stay. We would like to ensure that we address and resolve any concerns you may have.

2/10 Terrible

Divine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Divine, We regret to hear that your experience with our hotel did not meet your expectations. We appreciate your feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had during your stay. Your satisfaction is important to us and we hope to have the opportunity to make it right.

6/10 Okay

Jaime

Travelled with family, Business traveller
It's next to a bar and was very noisy
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Jaime, Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the noise from the nearby bar. In order to ensure a peaceful stay for our guests, we recommend requesting a room in a quieter location for your future visits. We appreciate your feedback and will strive to make improvements based on it.

2/10 Terrible

Tabetha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Tabetha, We apologize that your experience at our hotel did not meet your expectations. We highly encourage you to contact us directly so we can address any concerns you may have had during your stay. Our team strives to provide a positive experience for all our guests and we appreciate your feedback.

6/10 Okay

Robbie

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very very pleasant.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Robbie,Thank you for your kind feedback regarding our friendly staff. We strive to provide exceptional customer service to all our guests. We hope to welcome you back to our hotel in the future for another pleasant stay.

10/10 Excellent

Debora Kaye

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service.
Stayed 7 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Debora Kaye,Thank you for your positive feedback! We take pride in our staff's dedication to providing excellent service. We appreciate you choosing our hotel and hope to welcome you back in the future.

4/10 Poor

Daniel

Stayed 5 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Daniel,We're sorry to hear that your recent stay at our hotel didn't meet your expectations. We would appreciate it if you could please reach out to us directly with any specific feedback you have, so we can address the issues and improve our services for future guests.

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Tracy,Thank you for choosing our hotel for your recent stay. We value your feedback and would like to hear more about your experience. Please reach out to us directly so we can address any issues you may have encountered. We hope to have the opportunity to improve your impression of our hotel in the future.

8/10 Good

Miranda

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Miranda, We appreciate you choosing our hotel for your recent stay! If you have any specific feedback or concerns you would like to share, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any issues you may have experienced.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Just the microwave wasn’t in the room when it was supposed to be!
Stayed 6 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello Dominique,We apologize for any inconvenience you experienced during your stay. Our team strives to ensure that all amenities are provided as stated, and we apologize for any oversight. We appreciate your feedback and will address this with our housekeeping team to prevent future occurrences.

6/10 Okay

Nick

Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Nick, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and take it seriously. Please feel free to reach out to us directly with any specific concerns or suggestions you may have. We value your input and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Rolando,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay. Our team strives to provide a pleasant experience for all our guests, and we are thrilled that we met your expectations. If you have any future travel plans, we would love to welcome you back for another enjoyable stay.

4/10 Poor

Justin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Hello Justin, We're sorry to hear that your experience at our hotel wasn't 100% satisfactory. If you have any specific feedback or concerns, please reach out to us directly so we can address them accordingly. We appreciate your understanding and hope to have another opportunity to provide you with a better stay in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Dear Guest, Thank you for choosing our hotel for your stay. If you have any feedback or concerns about your experience, please feel free to reach out to us directly. We value our guests' opinions and strive to provide the best possible service.

2/10 Terrible

Raquel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Raquel,We're sorry to hear that your experience at our hotel fell short of your expectations. If there's anything specific that you would like us to address, please don't hesitate to reach out to us directly. We value your input and are constantly striving to improve our services.

2/10 Terrible

Christopher

Stayed 1 night in Nov 2023
Response from Manager on 22 Dec 2023
Hello Christopher, We're sorry to hear that you did not have a satisfactory experience during your stay. We value your feedback and would appreciate it if you could reach out to us directly to share your specific concerns. We strive to provide the best experience possible for our guests and would like the opportunity to address any issues you encountered.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Dear Guest,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. Our team strives to provide exceptional service and ensure our guests have a memorable stay. We hope to welcome you back in the future.

2/10 Terrible

Alvin

Disliked: Staff & service, amenities, property conditions & facilities
it was a nightmare went to take shower and found no hot water in shower noise in hallway and the smell was bad if you looking for a place to sleep not here sleep under a box would be better
Stayed 1 night in Nov 2023
Response from Manager on 1 Dec 2023
Hello Alvin, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will use them to improve our services. Should you have any further concerns, please reach out to our management directly.

2/10 Terrible

ross

Disliked: Cleanliness, amenities, property conditions & facilities
light switch didn't work, terrible smell in the hallway, vending machine was vandalized, both the sink and tub drains were clogged with hair and did not drain. marked up walls, missing base board trim. cigarette burn holes in the sheet. no wash clothes in the room. will never stay at this motel again.
Stayed 4 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello ross, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable stay for all guests. We appreciate your feedback and will address the issues mentioned to ensure a better experience for future guests. Thank you for bringing these matters to our attention.

4/10 Poor

Tammie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Tammie,We're sorry to hear that your recent experience at our hotel wasn't up to your expectations. We value your feedback and invite you to reach out to us directly so that we can address any concerns you may have had during your stay. We strive to provide excellent service and would appreciate the opportunity to make it right.

2/10 Terrible

LEVENT

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty place…bath tub water not going
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello LEVENT, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and have shared your comments with our housekeeping team to ensure that cleanliness is maintained to the highest standards. We recommend guests contact management directly to address any maintenance issues encountered during their stay.

10/10 Excellent

ERIC

Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello ERIC,Thank you for sharing your incredible experience at our hotel! We strive to provide exceptional service and are delighted to hear that we exceeded your expectations. Your positive feedback is greatly appreciated and we hope to welcome you back for another extraordinary stay in the near future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
They only care about money!
I fell on property and they did nothing. They didn't care if I was hurt! Also the bath tub had black stuff in the caulking around the tub. The bathroom was so small, not really accessable for someone with disabilities!
Stayed 3 nights in Nov 2023
Response from Manager on 11 Nov 2023
Dear Guest,We apologize for any inconvenience you may have experienced during your stay. The safety and wellbeing of our guests are of utmost importance to us, and we strive to provide a comfortable and accessible environment. We encourage you to reach out to our management team so they can address your concerns appropriately. Your feedback is appreciated as it helps us improve our services.

8/10 Good

Jeanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello Jeanice,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconveniences you may have encountered. We strive to provide a positive experience for all our guests and we regret that we fell short of your expectations. We value your input and will share it with our team to make improvements. If there's anything else we can do for you in the future, please let us know.

8/10 Good

Lupe, Fontana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property could use some cleaning up around the building
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Lupe,Thank you for your feedback regarding the cleanliness of our property. We appreciate your observation and will share it with our team for further attention. We strive to maintain a clean and comfortable environment for our guests, and your comment will help us improve our services.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, staff
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Michael,Thank you for your kind words about our staff. We are glad to hear that you had a positive experience with them. If there is anything else we can assist you with, please do not hesitate to reach out to us.

4/10 Poor

Thomas

Business traveller
Liked: Staff & service, room comfort
No water pressure in shower (hot water side) exhaust fan in bathroom very noisy and didn't work, breakfast was served in a paper bag. Very disappointed!
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Thomas,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team is committed to ensuring a comfortable stay for all guests and we appreciate your comments. We will address the issues you mentioned to enhance our guests' experience. Your satisfaction is important to us and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never gave us clean towels, even we asked at front desk, we showered 3 times with same towels, breakfast was snacks in a paper bag, like old school lunch bag, shower was dirty with mold
Stayed 2 nights in Nov 2023
Response from Manager on 7 Nov 2023
Hello maria, We apologize for any inconvenience caused during your stay. Our team strives to provide clean towels upon request, so it is disappointing to hear that this was not the case for you. Additionally, we appreciate your feedback regarding breakfast and the cleanliness of the shower. We will certainly share your concerns with the relevant departments for further improvement.

10/10 Excellent

allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
A great space for a great price. Within walking distance there are a few places to get food. staff was friendly and check in was quick..
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello allen,Thank you for your kind review! We're glad to hear that you found our hotel to be a great value and enjoyed our friendly staff. We strive to provide quick and efficient check-in experiences for all our guests. We hope to welcome you back in the future for another great stay.