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Reviews of Hotel Deco

4.5 out of 5
Hotel Deco
1504 Harney Street, Omaha, NE

Reviews

8.4

Very good

Rating 10 - Excellent. 550 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is a great place to eat. We have never had a bad meal (Dinner/Breakfast).
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Great location for night on the town
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on 20 Apr 2024
Thank you, Kim, for the 5 out of 5 rating, we appreciate you! Looking forward to having you as our guest again soon. Safe travels.

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately, they were having an issue with their air conditioning. The front desk help was outstanding. They tried to move us to a different room, but it was still reading over 80 degrees. We decided not to stay because it was too hot to sleep. I can't stress enough how great their staff was though. They were extremely apologetic.
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on 17 Apr 2024
Hi Robert, we do apologize about the AC, unfortunately it is being repaired as fast as possible. We do apologize for the inconvenience as we would have loved to have you as our guest. Hope to see you soon. Safe travels.

2/10 Terrible

Jessics

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We checked in later Saturday afternoon per their check in times and waited for an extended amount of time. There was only 1 person checking in while another person kept walking up front and then walking away-could have helped move along the 6 check ins waiting to get in. I went down to the lobby again to ask about the air conditioning as I had it turned on but our room got hotter as the evening went on. When we went to bed, it was 89 in there (had air set to 70) and when we woke up it was 87. We weren't even offered a fan. I called today to complain and ask for a refund. The manager answered, asked to put me on hold after I explained what I needed and I sat on hold for 12 minutes before hanging up. My issues are not resolved and I am a VERY frequent traveler. I will never stay or recommend this hotel. I am still planning to request my money back. $300 for a miserable night of sleep is not ideal.
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on 17 Apr 2024
Hello Jessics, we do apologize your stay did not go as planned. Unfortunately, we were having some HAVAC issues that needed repair. The GM will contact you directly.

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely wonderful! Very kind. The restaurant in the hotel, the Monarch, was delicious. Easy walk to all the shops downtown. Rooms were beautiful and clean. Would definitely come back!
Stayed 2 nights in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on 17 Apr 2024
Thank you, Haley, for taking the time to leave a review, greatly appreciated. We love that you had a great experience and hope to see you again soon. Safe travels.

8/10 Good

Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I loved the style of this hotel and the suite was spacious. The restaurant and bar was very good. The only downside was the lack of air conditioning. Our room was 77 degrees and our friend’s room was 85 degrees.
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on 17 Apr 2024
Thank you, Nicole, for the kind words, greatly appreciated. We apologize for the inconvenience with the AC, it is being repaired. We hope to have you as our guest again soon! Safe travels.

2/10 Terrible

Andy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 17 Apr 2024
Hello Andy, we apologize your stay did not go as planned. We appreciate your feedback as it helps us to improve.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 2 nights in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 17 Apr 2024
Thank you for the 5 out of 5 rating! We appreciate your business and look forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Beth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 17 Apr 2024
Thank you for the 5 out of 5 rating! We appreciate your business and look forward to having you as our guest again soon. Safe travels.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at the Deco because of its proximity to a venue we like. Staff is always friendly and welcoming. There are issues with the room that we experience which are beyond staff control. Low water pressure is an example.
Stayed 1 night in Apr 2024
Response from Hotel Deco Team on 9 Apr 2024
Thank you for taking the time to fill out our survey. We will be looking into the water pressure problem and see if we can't solve this as soon as possible. Thanks again for staying with us!

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has significant character and has been renovated nicely. We stayed on the top floor in a "premier suite" which had a nice layout, comfortable bed and great views. There were a few quirks (one of the TV's didn't work, water pressure in the shower wasn't great) but overall the stay was pleasant and we enjoyed the architecture and styling of this historic building and hotel. We did not eat in the Monarch restaurant in the lobby but it appeared very good and attractive for a future stay
Stayed 2 nights in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 1 Apr 2024
Thank you for the kind words, Matthew, we love that you had a great experience with us. Thank you for letting us know about the TV, I have contacted our maintenance team to be fixed. We look forward to having you as our guest again soon! Safe travels.

8/10 Good

Teddy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 1 Apr 2024
Thank you for taking the time to leave us a review, greatly appreciated. We look forward to seeing you again soon!

6/10 Okay

Jeffrey

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Older property they fixed up. We were in top floor. Water pressure was very poor. Front desk staff ok, but didn’t seem very knowledgeable as we checked out.
Stayed 1 night in Mar 2024
Response from Hotel Deco Team on 27 Mar 2024
Thank you for taking the time to fill out our survey. I'm sorry that the water pressure didn't hold up to standard. We are endeavoring to fix this problem and make sure your next stay with us fits your expectations.

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay for the night. Thank u!
Stayed 1 night in Mar 2024
Response from Hotel Deco Team on 27 Mar 2024
Thank you for taking the time to give us such great feedback and we hope to see you again soon.

6/10 Okay

Macauley

Travelled with partner
Liked: Staff & service, amenities
the water pressure in the shower was terrible. and i expected more alice and wonderland themed touches.. it was too minimal
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on 26 Mar 2024
Hello Macauley, thank you for taking the time to leave us a review. We apologize your stay was not as expected, we have subtle nods to Alice and Wonderland, the Wicked Rabbit (speak easy) is all out Alice and Wonderland. Safe travels.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 26 Mar 2024
Thank you for the great review! We hope to have you as our guest again soon.

6/10 Okay

Brett

Travelled with group
Liked: Cleanliness
Lack of available coffee. Coffee maker in the room was poor. Lobby bar not open until late in the afternoon.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 26 Mar 2024
Thank you, Brett, for the review, we use this information to improve our guest experiences. We do have Nespresso machines in the rooms and our restaurant has coffee available as well, and Starbucks is a block away.

6/10 Okay

Brooke

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 26 Mar 2024
Thank you for leaving a review, Brooke, we appreciate your feedback. We do apologize you stay was not up to your expectations. Let us know what we can do to make it more enjoyable. Safe travels.

10/10 Excellent

HILARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 26 Mar 2024
Thank you for the 5 out 5 rating Hilary, we are so glad you had a wonderful experience with us. Hope to see you again soon. Safe travels.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Proximity to the event. Water pressure was terrible on 11th floor.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Good Morning, thank you for your comments. We are working on our water pressure issue, we hope to have that fixed very soon. Thank You

10/10 Excellent

Corrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were going to a show at the Orpheum, which was directly across the street. Hotel Deco was quaint, cozy and very comfortable. Staff was very accommodating.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 21 Mar 2024
Thank you, Corrie, for the kind words, so glad you had a fabulous experience. We look forward to having you as our guest again soon! Safe travels.

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, well decorated room right next to a favorite speakeasy of ours -The Wicket Rabbit. Plus the restaurant in the hotel looked great. We will try it next time. It is also close to the airport which is why we chose to stay.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 20 Mar 2024
Thank you for the kind words, Mindy! We greatly appreciate you taking the time to leave us a review and look forward to having you back as our guest in the near future. Safe travels.

4/10 Poor

Melissa

Travelled with partner
Disliked: Amenities
The hotel was well decorated and the staff was friendly. The furniture was so uncomfortable. We got stuck on the couch. The TV in the bedroom didnt work and my husband had to fix it. No resources in the room and not sure how to contact the front desk or room service because there wasnt a phone in the room. Only one garbage can in the room which was in the bathroom and wasn't empty when we arrived. The website said there was tea and coffee in common areas. There wasn't. The shower was complicated with the instructions on the sink counter and NOT in the shower. The water didn't get above really warm. We did not get what we paid for.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
I'm very sorry to hear that our hotel did not exceed your expectations. Please allow us the opportunity to host you again so that we can make a more positive impression. Thank You

6/10 Okay

Sabra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
I'm very sorry that we did not exceed your expectations. I sincerely hope that you will give us another chance to Wow you. Thank You for your feedback

8/10 Good

RENEE

Liked: Cleanliness
Unique hotel
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 11 Mar 2024
Thank you, Renee, we appreciate you taking the time to leave us a review. We look forward to having you back as our guest again soon. Safe travels.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel great staff
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 11 Mar 2024
Thank you, Joseph, for the kind words! We appreciate you taking time to leave us a review. Hope to see you again soon. Safe travels.

10/10 Excellent

Yasiel, Grand Island Ne

Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 1 Apr 2024
Thank you for the 5 out of 5 rating Yasiel! We are so glad you had a wonderful experience and look forward to having you as our guest again soon. Safe travels.

8/10 Good

David

Travelled with partner
Liked: Property conditions & facilities
Loved the architecture, the most, and the staff is very friendly
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on 11 Mar 2024
Thank you for the kind words, David, we appreciate you taking the time to leave us a review. Hope to see you again soon. Safe travels.

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
took forever to be served upon arrival. front desk overworked and understaffed perhaps. beautiful facility. great ambiance. The SHOWER though?.....controls almost undecipherable.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 6 Mar 2024
Hello James, Thank you for taking the time to leave us a review, we appreciate your feedback and use this information to improve. We apologize for the delay at check in, we were short staffed that day. Hope to have you as our guest again soon. Safe travels.

8/10 Good

Angela

Stayed 2 nights in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 26 Mar 2024
Thank you, Angela, for taking the time to leave us a review. Glad you enjoyed your stay, we look forward to seeing you again soon. Safe travels.

6/10 Okay

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Finding parking was really difficult on a Saturday night. The property itself is fine... it is sparse on amenities and any place that charges me $5 for the water bottle in my room (I don't care that it was Fiji) gets a side eye from me. Frankly, the room was average. Our shower showed a lot of wear. The beds were brutally uncomfortable. Also, the windows are really thin so there was a ton of traffic noise all night. I understand that it is an old building, I just expected more for the price and acclaim.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on 4 Mar 2024
Hi Kristina- Sorry your stay did not meet your expectations; we value your feedback as it gives us a chance to improve. On a Saturday night in downtown Omaha, it can be difficult to find a spot, we do offer valet parking in our own private garage as an option. Maintenance has been notified on the shower. Safe travels.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with beautiful art deco style. Great location for downtown activities.
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on 4 Mar 2024
Thank you, Kim, for the 5 out of 5 rating! So glad you had a fabulous experience. We look forward to having you as our guest again soon!

8/10 Good

Luanne, Clarks

Travelled with family
This is a beautiful retro hotel. Love the vibe and location. Wicked Rabbit Speakeasy located next door is a great way to end the evening. We love this location!
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on 4 Mar 2024
Hi Luanne,Thank you for taking the time to leave us a review, we appreciate you! Glad you enjoyed your stay, come see us again soon!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on 4 Mar 2024
Thank you, Bill, for the great review. Hope to have you as our guest again soon! Safe travels.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything downtown. We had an excellent stay
Stayed 2 nights in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on 15 Feb 2024
Thank you for the fantastic review, Sean. Glad you enjoyed your stay and looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Lenne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the uniqueness of the hotel, suite room was fantastic!
Stayed 1 night in Feb 2024
Response from Hotel Deco Team on 13 Feb 2024
Thank you for letting us know that you had such fun! We appreciate your feedback.

10/10 Excellent

Jason, Saint Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Great location, close to shopping, close to food and right across the street from the theater that we were seeing a show at!
Stayed 2 nights in Dec 2023
Response from GM on 9 Feb 2024
Thank You for your kind words. We look forward to seeing you again real soon.

10/10 Excellent

Robey, LINCOLN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Deco Team on 6 Feb 2024
Thank you for taking the time to fill out the review. We appreciate your excellent feedback.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with a cute little speakeasy next door. True attention to detail everywhere! Simply the best♥️
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on 4 Feb 2024
Thank you for the kind words, Patricia! We are thrilled that you enjoyed your stay and look forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Oriannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristine Goertz-Campbell, Director of Sales on 4 Feb 2024
Thank you, Oriannon, for the 5 out 5 rating, we appreciate you taking the time to leave us a review. Safe travels.

10/10 Excellent

Kevin M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel- stay there every time I am in Omaha….
Stayed 1 night in Jan 2024
Response from Kristine Goertz-Campbell, Director of Sales on 4 Feb 2024
Great to have you as our guest every time you are in Omaha! We appreciate you taking the time to leave a review. See you soon!

10/10 Excellent

Adella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique boutique hotel in Omaha! The room was stunning and spacious.
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
Thank You so much for your kind words, we look forward to seeing you again real soon

10/10 Excellent

Paw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristine Goertz-Campbell, Director of Sales on 4 Feb 2024
Thank you for the 5 out of 5 rating and taking the time to leave us a review. We appreciate you and look forward to having you as our guest again soon. Safe travels.

8/10 Good

Jarrod, Denver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming historic building with stylish remodeled rooms
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Good afternoon Jarrod, Thank You for your kind words regarding our hotel. We hope to see you again real soon. Regards

4/10 Poor

Brent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
I'm very sorry that your stay did not exceed your expectations. I would love to speak with you about your experience

6/10 Okay

Nathaniel

Stayed 4 nights in Jan 2024
Response from GM on 26 Jan 2024
I'm very sorry that we did not exceed your expectations, I would love to speak with your about your experience

6/10 Okay

Jeslyn

Travelled with family
Disliked: Property conditions & facilities
Absolutely no water pressure in the shower unleas it was ice cold. The windows were ao drafty that it was just so chilly. The valet fellow was very nice and quick.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Good Afternoon, I'm so sorry that the water pressure in your room was not to your liking. We are currently looking for ways to improve the pressure in all guestrooms. I am happy to hear that our valet service exceeded your expectations. Please come back and stay with us again.Jim Parham

8/10 Good

Wes

Travelled with partner
Nice hotel , nice bar. I did like that they have valet service, the downfall is there is only one person working the valet service and parking. So be prepared to wait. The room was nice, bed was comfortable. The water pressure in the shower was poor. Also the tv in the room was unplugged from the wall to make room for fridge and the nespresso machine. I would stay again
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Good Afternoon, thank you for your kind words pertaining the hotel and the bar we appreciate that very much. Also thank you for letting us know about the issues in your guest room we will ensure that our housekeeping department and our valet department address your concerns immediatelyJim Parham

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank You very much for the great rating. Please come back and stay with us again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Kristine Goertz-Campbell, Director of Sales on 15 Jan 2024
Thank you so much for the great review. Hope to see you again soon, safe travels.