Outdoor pool

Reviews of The Lighthouse Marina Resort

3.5 out of 5
The Lighthouse Marina Resort
Moonbay Marina Complex,Waterfront Road, Subic Bay Freeport Zone, Olongapo, Zambales

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 71 reviews" "
Rating 8 - Good. 25 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Constante

Liked: Staff & service, property conditions & facilities
Quiet and safe
Stayed 5 nights in Mar 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing!!
Stayed 2 nights in Sep 2023

6/10 Okay

Samuel

Liked: Staff & service
One of the best hotels in Subic Bay Freeport area.
Stayed 1 night in Aug 2023

6/10 Okay

Jan

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Redentor

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The Lighthouse has the best location, on a corner lot with access to the beach.. it’s walking distance to other restaurants and bars altho The Lighthouse has its own restaurant and bar as well. If I have to suggest anything, the surrounding area can be spruced up a little, professional landscaping is needed, pool needs repainting and restaurant staff needs training. As in every establishment, some are good workers while some are less attentive, needs to be called every time we run out of drinks and food. Overall was satisfied with our stay..
Stayed 3 nights in Apr 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a happy experienced by Lighthouse marina hotel, staff is amazingly friendly ,helpful and hospitable very accommodating place is super! Except we can’t swim on the beach! Food is also super on our Xmas eve celebration🎄recommended👍

8/10 Good

caesar, van nuys

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive. I liked the complementary hot coco and sweets after turn down service at night. Buffet breakfast was sufficient. Room was very spacious. Bathroom had enough amenities. Bottled water was aplenty. Downside is the beach is not really swimmable because water is not as clean due to proximity to the port. Pool is bit on the small side.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was very helpful
Stayed 2 nights in Oct 2022

8/10 Good

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

LERMA

Stayed 1 night in Aug 2022

8/10 Good

VENUS, CHARLESTOWN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the place has a gym
Stayed 2 nights in Jun 2022

10/10 Excellent

Marcini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Honest and Great Service
Great Service! Unfortunately left a phone at the hotel, reception called up and send the phone to our residence. Appreciate the effort! Will definitely go back to this hotel again.
Stayed 1 night in Jun 2022

10/10 Excellent

Maricris

Liked: Staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. The only downside is the area, it seems that a lot of business have closed due to the pabdemic. The beach needs to be cleaned.
Stayed 1 night in May 2022

4/10 Poor

Ling

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
smell cigarette smoke through centralized aircon
It is very noisy. Can smell cigarette smoke through the centralized air conditioning. Problem with water pressure.
Stayed 2 nights in May 2022

8/10 Good

Vemund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on the subic bay, nice breakast with simple choices
Stayed 2 nights in Mar 2020
Response from Joyce on 14 Mar 2020
Dear Sir/Ma'am, Thank you for your feedback regarding your stay in our resort. We hope to accommodate you again in the future, and rest assured that we are continuously improving our facilities and services. Stay Safe and have a good week ahead!

10/10 Excellent

Gary, Screamer, Alabama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Lighthouse & would stay nowhere else!
Stayed 7 nights in Jan 2020
Response from Joyce on 14 Jan 2020
Hi Mr. Gary, We're happy that you had a wonderful stay in our resort. Hope to serve you again in the future! Thank you!

10/10 Excellent

Charles Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay!
Amazing Staff and Very Helpful. The view from our room is awesome and relaxing. It's rught next to a beach. Food is good too.
Stayed 1 night in Jan 2020
Response from Joyce on 14 Jan 2020
Hi Charles, Good day! Thank you for giving us a feedback from your recent stay in out hotel. We're happy that we were able t o exceed your expectations. Moreover, we ensure you that we will continue to improve our facilities and services for a better guest experience. Have a great week ahead!

8/10 Good

Gary, Manila

Travelled with partner
Liked: Cleanliness, staff & service
I was disappointed that the elevator was out of order for the majority of our stay as I walk with a cane & it’s very painful to walk up & down the stairs. Other than that all was good.
Stayed 7 nights in Dec 2019
Response from Joyce on 27 Dec 2019
Dear Mr. Gary, First and foremost we would like to sincerely apologize for the inconvenience you have experienced during your recent stay in our resort. Our team tried our best to fix the elevator as fast as we could however it took few more days for the spare part that we ordered to arrive. We are glad to inform you that we have already addressed the problem and our elevator is now working properly. We are hoping to serve you again in the future. Have a great holiday ahead!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Accomodation on the bay
Rooms were nicely decorated and appointed, good restaurant and breakfast walking along the bay
Stayed 2 nights in Aug 2019
Response from Joyce on 4 Sept 2019
Hi Philip, Thank you for letting us know regarding your recent stay in our resort. We hope to see you again soon and to make your experience better on your next visit. Have a great day ahead!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel and friendly staff. Rooms are clean, breakfast is good, a combination of continental and philippine cuisine. The beach is very disappointing, dirty with a lot of garbage laying. Definitely not for swimming.
Stayed 1 night in Aug 2019
Response from Joyce on 7 Oct 2019
Dear Valued Lighthouse Patron! Thank you for taking the time to share your experience during your recent stay. It is our great pleasure to know that you enjoyed the service from our team. We have taken notes of your suggestions for improvements and we will take these into consideration during our next refurbishment. Moreover, your comments are much appreciated for our continuous growth. Our beachfront is one of our major priorities in being able to deliver delight to our guests. Thus, we continuously take action by having a weekly beach cleanup among our team, aside from the annual environmental events such as the Earth Hour and International Coastal Cleanup in the region that our hotel spearheads We look forward to welcoming you back soon.

8/10 Good

Janneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Joyce on 18 Aug 2019
Hi Ms. Janneth, Thank you for your feedback regarding your stay in our resort. We are continuously improving our facilities and services for a better guest experience. In this light, we hope to accommodate you again in the future.

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Aug 2019
Response from Joyce on 14 Aug 2019
Dear Lighthouse Patron! We would like to thank you for taking the time to give us a feedback regarding your recent visit in our resort. We hope to accommodate you again in the future. Have a great weekend ahead!

10/10 Excellent

DARREL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Joyce on 28 Jul 2019
Hi Darrel, We're delighted that we were able to exceed your expectations during your stay in our resort. Also, thank you for sharing with us your feedback. We hope to see you again in the future. Have a good weekend!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just seemed the staff went out of their way to make your stay comfortable. A simple good morning or good afternoon went miles, a pleasant can we get you anything in passing, a pleasant smile, all made you feel at home.
Stayed 4 nights in Jul 2019
Response from Joyce on 13 Jul 2019
Dear Valued Lighthouse Patron! Thank you for letting us know regarding your vacation in our resort. We are glad that you have enjoyed your experience and that we made your stay comfortable. We hope to welcome you again in the future.

10/10 Excellent

Roxan, Dinalupihan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and afternoon snacks were great. Live music was fun. Rooms are clean although size is ok.
Stayed 4 nights in Jun 2019
Response from Joyce on 5 Jul 2019
Dear Ms. Roxan, We're delighted that you have enjoyed your recent visit in our resort. Please know that we are thankful for your feedback. In this light, we're hoping to accommodate you again in the future. Have a nice day ahead!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There are bed bugs on our beds, one of us ended up with bites at the back. I myself don’t want to use my own blanket. The toilet rim is yellowish not cleaned well. Worst hotel I have stayed.
Stayed 2 nights in Jun 2019
Response from Joyce on 30 Jun 2019
Dear Valued Lighthouse Patron! Before anything else, we would like to thank you for taking the time to contact us regarding your recent stay in our resort. However, we truly regret that you did not enjoy your visit. Rest assured that these concerns are already brought up to our management's attention. Initial investigation and actions are already done to address these matters. Nevertheless, for your reference our housekeeping have a checklist for both rooms and public areas, which includes strict checking of our housekeeping coordinator on each rooms before we release them to our guests. In addition, our mattresses are well maintained to make sure that our guests will have a comfortable sleep, and our linens are sent to the laundry regularly. These being said, we hope to welcome you again in the future. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing!
Stayed 4 nights in May 2019
Response from Joyce on 29 May 2019
Dear Value Lighthouse Patron! We're delighted that you have enjoyed your recent visit in our resort. Rest assured that we will continue to improve our facilities and services for a better experience our guests deserve. Looking forward to serving you again. Have a good day ahead!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly efficient staff. A bit of noise coming from neighbouring property at night, otherwise cannot fault this place. Would stay here again.
Stayed 1 night in Apr 2019
Response from Joyce on 1 May 2019
Dear Valued Lighthouse Patron, Thank you for choosing us as your home in Subic. We are much delighted that you have enjoyed your recent vacation in our resort. We will make sure to improve our facilities and services for a better Lighthouse Experience. Looking forward to serving you again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, quiet and relaxing place. The room is big and comfortable. We enjoyed our stay here. The grilled food was also good and price is reasonable, not expensive at all. View and designs were nice too. There’s not a lot of things to do late night or very early morning though.
Stayed 1 night in Feb 2019
Response from Joyce on 21 Feb 2019
Hi Mr Patrick! We're glad that you had a great time during your stay in our resort. And we're thankful that you took the time to share your experience with us. Rest assured that we'll continue to improve our facilities and services. That being said, we're looking forward on your next visit. Have a good weekend ahead!

4/10 Poor

Verified traveller

The room is just ok with Veranda ,. supposedly overlooking the beach but we can't see the beach because the container van is right in front blocking the view and the chairs and table is dirty.
Stayed 1 night in Jan 2019
Response from Joyce on 29 Jan 2019
Dear Lighthouse Patron, First and foremost, we would like to thank you for taking the time to give a feedback from your recent stay in our resort. Your comments are truly valued as we continuously aim to improve our facilities and services. Our management is now taking initial actions to address these concerns. Hopefully, you would still choose our resort when you visit Subic Bay and we would gladly offer you our Aqua Veranda Room which has a breathtaking view of the bay. Hoping for your utmost understanding. Thank you!

10/10 Excellent

Mario Aluf-Medina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS, FANTASTIC
The Hotel was sensational and the crew was friendly and helpful. A Super Hotel better then 5 stars in some places.
Stayed 3 nights in Jan 2019
Response from Joyce on 16 Jan 2019
Dear Mr Mario, Thank you for leaving a review regarding your recent stay in our resort. The Lighthouse Family if thrilled to know such good feedback. Rest assured that we'll continue to improve our facilities and services to deliver the best possible experience for our guests. Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at four different hotels while on out Philippines vacation, and the Lighthouse Marina was by far the nicest. The property is meticulously maintained and absolutely gorgeous. The staff and service was exceptional. I will definitely be staying here again and I would recommend it to anyone.
Stayed 3 nights in Jan 2019
Response from Joyce on 10 Jan 2019
Dear Lighthouse Patron, We truly appreciate that you took the time to give a review from your recent stay in our resort. It is our pleasure to know that you had a wonderful experience and we were able to surpass all your expectations. Rest assured that we will continuously improve our facilities and services for our guests satisfaction. That being said, we hope to welcome you again in the future. Have a great year ahead!

8/10 Good

Joe, Milton, Florida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not your typical local hotel, I give this resort a 4 1/2 stars out of 5. The hotel was very clean and the staff was very supportive. Pricing is reasonable based on the quality of our stay. We stayed in the most expensive room available, the Bay View 3rd floor corner room, $189/day with 1 king bed. The kids stayed next door with 2 doubles for $148/day. Rooms were large, a/c was cold, plenty of hot water and water pressure never slowed down unlike other local hotels. I would have given our stay 5 stars, although coming from the states, we were used to hotels providing biscuits and gravy as one of the breakfast buffet choices, this did not, although this a very small 1st world complaint that probably should not even be brought up. Breakfast buffet nevertheless was very good, plenty of pancakes and even a staff member that makes omelettes to your liking. Swimming pool was about the size of a typical stateside ranch home pool. Adequate enough for a large American family. Location was walking distance from the restaurants, I highly recommend Texas Joe’s Steakhouse, about a quarter mile from the resort. Altogether our overall stay at Subic was 500 percent than all others, including Clark AB, seriously! Clark was very industrial, congested and not very tourist friendly, where Subic is still clean, plenty of fresh air, and breezy. The beaches were not as clean as I hoped, but the pools made up for it. Highly recommend this resort!
Stayed 1 night in Jan 2019
Response from Joyce on 9 Jan 2019
Hi Joe, The Lighthouse Family is delighted that you have enjoyed your stay in our resort and in Subic Bay. Thank you for taking the time to give a review from your recent vacation. Our guest comments are much valued, as we are continuously improving our facilities and services. We hope to accommodate you again in the future. And hopefully, we will still surpass your expectations. Have a great year ahead!

8/10 Good

Milbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Joyce on 9 Jan 2019
Hi Milbert, Thank you for rating our hotel from your recent vacation. Your feedback is much valued as we are continuously improving our facilities and services. We hope to welcome you again in the future. Have a great year ahead!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Joyce on 4 Jan 2019
Dear Lighthouse Patron, first we are delighted that we have surpassed your expectations. Rest assured that we will continue to improve our facilities and services for all our guests. We hope to welcome you again in our resort in the future! Have a good day ahead!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel! Clean rooms and surroundings. Next to the beach.
Stayed 1 night in Dec 2018
Response from -Joyce on 23 Dec 2018
Hi Lighthouse Patron, we're delighted that you have enjoyed your stay in our resort. Hope to welcome you again in the future. Happy Holidays!

8/10 Good

Debbie

Liked: Staff & service, property conditions & facilities, room comfort
it was quite comfort , but the Balcony was not clean and the door lock is broken.
Stayed 2 nights in Dec 2018
Response from -Joyce on 23 Dec 2018
Hi Debbie, first thank you for your feedback because it will truly help us improve our facilities and services. We would like to apologize that we were not able to surpass your expectations. Your comments are all noted and rest assured that these will be addressed. And we hope to welcome you again in our resort in the future. Again, thank you and have a great day ahead!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Joyce Alcazar on 11 Dec 2018
Hi Sir/Ma'am, we are happy that you have enjoyed your stay in our resort. We are still making efforts to continuously improve our facilities and services. And that we are hoping to serve you again in the future.

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Joyce Alcazar on 11 Dec 2018
Hi Ms. Jacqueline, we are delighted that we were able to surpass your expectations from your recent stay in our resort. We're looking forward to serving you again!

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from -Joyce Alcazar on 20 Nov 2018
Hi Keith, thank you for taking the time to give us feedback on your recent stay in our resort. This will help us to improve our facilities and services. In this light, we hope to serve you again in the future. Happy Holidays!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!!! Will book again next time. Close to places that I wanted to visit.
Stayed 4 nights in Aug 2018
Response from Joyce Alcazar on 20 Aug 2018
Greetings from The Lighthouse Marina Resort! It is our pleasure to surpass your expectations. We are much grateful that you took the time to give a review from your recent stay in our resort. Hope to see you again on your next visit in Subic Bay. Have a great week ahead!

8/10 Good

Anshum

Liked: Cleanliness, staff & service, room comfort
Subic Bay in Typhoon season
Old property but probably the best one in Subic Bay. Our stay washed out by a typhoon but staff did all they can to make us comfortable.
Stayed 2 nights in Aug 2018
Response from Joyce Alcazar on 20 Aug 2018
Greetings from The Lighthouse Marina Resort! We are truly grateful that you chose us to be your home in Subic Bay, and that you took the time to give a feedback from your recent visit in our resort. We are pleased that you have a enjoyed your stay despite of the weather. Hopefully, we would be able to serve you again on your next vacation and we would be able to make improvements in the facilities. Thus, to make your experience more memorable.

6/10 Okay

MR, UK

Stayed 1 night in Aug 2018
Response from -Joyce Alcazar on 9 Aug 2018
Greetings from The Lighthouse Marina Resort! Thank you for taking the time to give us feedback from your recent stay. We hope to serve you again in the future. Have a great day ahead!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would say we have an awesone stay
Stayed 2 nights in Jun 2018
Response from -Joyce Alcazar on 9 Aug 2018
Greetings from The Lighthouse Marina Resort! We are delighted to know that you had a great experience from your vacation in our resort. We would ensure to improve our facilities & services. Looking forward on your next visit!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice room, decent location, friendly staff. The beach area is kind of pretty, but the water isn't that nice to swim in since there is a little bit of garbage in it, but it's probably like that at most places.
Stayed 2 nights in May 2018

10/10 Excellent

Halvdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It`s a lovely place :) Breakfast buffet was lovely, good selection. Good Staff, always smiling
Response from Joyce Alcazar on 23 Apr 2018
Hi Halvdan, First we would like to thank you for giving your comments regarding your recent stay in our resort. We hope to see you again on your next visit to Subic Bay. Have a good day ahead!

8/10 Good

Mindy , America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean and updated rooms
Stayed 1 night in Mar 2018
Response from Joyce on 23 Apr 2018
Hi Mindy! Greetings from The Lighthouse Marina Resort! Thank you for taking the time to give your feedback regarding your recent vacation in our resort. Hope to serve you again soon. Have a good day ahead!