Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Best Western Flora Inn

2.5 out of 5
Best Western Flora Inn
201 Hagen Dr, Flora, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 194 reviews" "
Rating 8 - Good. 71 out of 194 reviews" "
Rating 6 - Okay. 14 out of 194 reviews" "
Rating 4 - Poor. 11 out of 194 reviews" "
Rating 2 - Terrible. 5 out of 194 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Beth

Travelled with family
Disliked: Property conditions & facilities
Our room was worn and dated but clean enough. The hallways and stairwells were filthy.
Stayed 1 night in Mar 2024
Response from Nikhil on 19 Mar 2024
Hi Beth,we do apologize about your stay, as we do pride ourselves on cleanliness. Please contact us at the hotel directly so we can further understand your stay and use that to improve future stays.Sincerely,Best Western Flora INN

6/10 Okay

Bruce, Northbrook

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Darrell Anne, Louisville

Stayed 1 night in Jan 2024

8/10 Good

Garrah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

C Greg

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Nov 2023

4/10 Poor

WILLIAM

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
TERRIBLE STAY. STAYED 3 DAYS. THEY NEVER CLEANED THE ROOM , NEVER GAVE FRESH CUPS , NO CLEAN SHEETS , NOTHING FOR 3 DAYS !!
Stayed 3 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Hi William, our staff would like to say thank you for staying at our hotel, we do apologize that we were unable to get to your room, and have it serviced properly, please contact us at the hotel, where we can address the issue properly, and make sure that this does not happen again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Hi Janet, our staff would like to say thank you for staying at the Best Western Flora INN, we are glad you enjoyed your stay, and we look forward to having the opportunity to accommodate you in the future.

4/10 Poor

Debra

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nicole on 10 Nov 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know

4/10 Poor

Cliffie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Plastic wal mart bag tied over smoke alarm in a non smoking room. Water spots on ceiling
Someone's old soap in shower, duety wash cloth on side of tub, this was a room I was paying for for  2 people working for me,  it was late when we checked in,  they hated to complain but took pictures and showed me,  stains on carpet in room,
Stayed 2 nights in Oct 2023
Response from nicole on 2 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. It was quiet. The complimentary breakfast was very limited.
Stayed 2 nights in Oct 2023
Response from General Manager on 22 Nov 2023
Hi Jeff, our staff at the hotel would like to say thank you for staying at the Best Western Flora INN, we do apologize for the breakfast not being up to our usual standard, we had complications with our food supplier, but we can assure you that the next stay, the food will be ample and plentiful.

2/10 Terrible

Cliffie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Best western, Flora, Illinois
Bussiness trip, I had 2 rooms, 1 for people who works for us, there room had smoke alarm coveted with wal mart plastic bag, old soap, dirty wash cloth, and towel in there bathroom. People outside motel smoking , made us feel uneasy, several people coming in to go to the motels gaming room as i was trying to check in
Plastic wal mart bag over fire detector
Old soap and dirty wash cloth and a towel in the floor
Stayed 1 night in Oct 2023
Response from Nicole on 2 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Front desk staff was friendly.
Stayed 1 night in Oct 2023

8/10 Good

Carlos

Travelled with partner
Disliked: Amenities
It is not to clean. Property needs some renovations.
Stayed 1 night in Sep 2023

6/10 Okay

Brittney, Kansas City

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very pleasant and the free breakfast was nice and had a decent selection to choose from. The room was spacious but the beds were not super comfortable. My only real complaint was the condition of the bathrooms. Our shower was basically a single stream of water and the fixtures looked like they were barely hanging onto the wall. The bathrooms could definitely use some work. Otherwise, we enjoyed our stay.
Stayed 1 night in Oct 2023

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
We will leave the shower head that could not be switched to tub spout and the TV that was not programmed with the remote out of this review, let's talk about the noisy pipes that banged and clanged during our 2 night stay. The desk was told about it the first morning and I was told that management would have to take care it. The desk was told about it again this morning during checkout and we were asked why we didn't say anything about it the first morning. I explained that we had. Then we were asked if we were offered a room switch. We were not. I thought there just might an offer to discount our stay. We were not. But we did get a "sorry about that". We were not the only ones that complained.
Stayed 1 night in Oct 2023
Response from Nikhil on 11 Oct 2023
Hi Mark, we do apologize that the reservation was not what you had expected. We also apologize because this is not what we strive for, we strive to provide a pleasant stay with a positive rememberable memory of the hotel, please contact us at 618-572-3320, so we can further discuss the stay and hopefully resolve it.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness
Awesome
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip.
Accommodations were very good. Breakfast deficiencies experienced during the last stay were all rectified. Very nice stay.
Stayed 2 nights in Sep 2023

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dirty. A lot of things broke and were not fixed. Carpet was was dirty. Owner didn’t care. Supplies ran short.
Stayed 4 nights in Aug 2023

4/10 Poor

Juliet

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
This property had a 8.7 favorable rating so we booked it. We usually find review ratings reliable. This was not the case. When looking over our room, we found multiple stains and leftover crud of some unknown food item on the couch. The chairs were stained as well. The coffee pot was nasty. The bed sheets appeared that they hadnt been washed. The only positive was the young lady checking us in. The free coffee was watered down. We skipped breakfast figuring the kitchen might have resembled our room. The owners must not care about the customers.
Stayed 1 night in Aug 2023
Response from Nikhil on 10 Aug 2023
Hi Juliet, we apologize for the room not being up to standard, we strive for our rooms to be much better quality then what you have experienced, please reach out to us at (618)-662-3054 or Bestwesternflora@gmail.com, so we can properly address the issue, and improve it for your next visit.

10/10 Excellent

Garin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Comfortable room with great temperature control.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent little hotel
The hotel is older, but the beds were very comfortable, and the room was clean. The air conditioner made a horrible sound, until my husband examined (and ultimately cleaned) the air filter. Breakfast was good.
Stayed 1 night in Jun 2023

4/10 Poor

Leslie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly and helpful service by employees. The fly bugs were awful and other guests also complained. The toilet is too close to the wall. Toilet paper hanger was broken. One of the rooms had a terrible shower. Maintenance needs to be looked at and corrected. Carpet should be cleaner. You have to personally request clean towels. Met owner and doesn’t seem to care.
Stayed 3 nights in Jun 2023
Response from Nicole on 30 Jun 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Cheryl

Stayed 3 nights in Jun 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Little goof, first day someone didn't finish the room. No towels and no shower curtain. Other than that was pleased.
Stayed 3 nights in Jun 2023

10/10 Excellent

Penelope, Jackson

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had called ahead to let them know I would have a late check in and everything went smoothly when I arrived. Had a uneventful stay and was well pleased with the room
Stayed 3 nights in Jun 2023

10/10 Excellent

Carl

Stayed 1 night in Jun 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Jacob

Stayed 1 night in Jun 2023

10/10 Excellent

Harold

Stayed 3 nights in May 2023

6/10 Okay

Jeffrey

Not impressed
I'm not sure why this hotel gets such great reviews. It is average at best, and overpriced for what it is and the area. Flora is a typical mid west town with little to do. This was a one night stop and we should have chosen a different area to stay. There is nothing outstanding about this hotel or the staff. It wasn't worth the price. Will not stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Frederick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at best western was comfortable and quiet the rooms were clean the staff was very friendly and the breakfast each morning was very good they did a good job.
Stayed 4 nights in May 2023

8/10 Good

Lanetta Jo

Stayed 1 night in Mar 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Stacy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The pullout sofa was dirty, the ceiling tiles were cut out, the hotel stank, the mattresses were hard.
Response from Nikhil on 8 Jan 2023
Thank you for choosing Best Western Flora INN, we do apologize that the stay did not meet your standards, we did have some pipe issues that are now fixed, and that is the reason for the stench and the tiles being cut. We also apologize about the sofa being dirty, that should not have happened, we will talk to the appropriate staff member and get it taken care of, to ensure that next time this will not happen.

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brief stay
Defiantly on the small side, Check in was pleasant and quick, they serve hot breakfast and have a gaming room, very spacious clean, we had a refrig and microwave and sink. Nice walk in shower, will come back if in the area of Flora.
Stayed 1 night in Dec 2022
Response from Nikhil on 18 Dec 2022
Thank you for choosing Best Western Flora INN, we are glad to hear that you enjoyed your stay, if there is anything we can do to improve for next time, please feel free to contact us, we will get it taken care of.Thank you

8/10 Good

Lynda

Liked: Staff & service
Nice room but breakfast started at 8 am and I needed to leave before that time.
Stayed 1 night in Nov 2022

10/10 Excellent

Joseph

Stayed 3 nights in Oct 2022

6/10 Okay

Teresa

Liked: Staff & service
New owners, very thin sheets and blankets
Stayed 2 nights in Oct 2022
Response from Nikhil on 30 Oct 2022
Thank you for choosing Best Western Flora Inn, we do apologize about the inconveniences faced, we will look into the fabric used on the sheets and blankets and see if we can find a higher quality one that is denser.

8/10 Good

Ed or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and convenient for visiting my family in Flora, Il. The breakfast was not as good as it was in the past. They served sausage gravy that was cold, and the biscuits were hard and cold. The staff was friendly, and check-in was fast.
Stayed 2 nights in Oct 2022
Response from Nikhil on 30 Oct 2022
Thank you for choosing Best Western Flora Inn, we do apologize about the breakfast not being up to standard, we will see how we can improve upon it and make it better for next time.

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasnt good
Stayed 1 night in Sep 2022
Response from Nikhil on 21 Sept 2022
Sorry to hear that the breakfast did not meet your expectations, please do let us know how we can improve for the next stay.

10/10 Excellent

Tim

Stayed 1 night in Aug 2022
Response from Nikhil on 21 Sept 2022
We are glad to hear that your stay met your expectations, and we hope to see you in the future as well.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Nikhil on 21 Sept 2022
We are glad to hear that your stay met your expectations, and we hope to see you in the future as well.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was clean and tidy - employees were very nice.
Stayed 1 night in Aug 2022

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean property. Close to stores and restaurants
Stayed 2 nights in Aug 2022
Response from Nikhil on 21 Sept 2022
We are glad to hear that your stay met your expectations, and we hope to see you in the future as well.

4/10 Poor

Patricia

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022
Response from Nikhil on 10 Aug 2022
Hi Patricia, please let us know what happened during the stay, and how we could improve for the next stay. Thank You,

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities
This hotel will not work with you. I paid for services that weren’t used. I was told things happened that didn’t happen.
Stayed 1 night in Jul 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great stay
Nice hotel in the middle of nowhere. I loved the room for the price. Will stay there again if going through that area.
Stayed 1 night in Jun 2022

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the best western Flora. Small breakfast room but that's ok. I wish there was a pool. Otherwise, I've stayed there 3 times for an annual event and it's a great hotel.
Stayed 1 night in Jun 2022