I had booked this hotel for my friends and I to celebrate my Birthday on Sat 20th Nov. The Reception staff were lovely and spoke really good English.
We decided to eat in the hotel restaurant on the Friday night, as we had a busy day and just wanted to relax.
When we asked if there was a table available, (we should have been told then, that they could not accommodate our booking as they were short staffed). But we were told that they would put a table together and they would call us in 30 minutes. We were sitting in the Hotel bar for 45 minutes, so we went to the restaurant and were seated straight away.
After some wait before our order was taken, the waiter told us that he had been working since 10am that morning & that they had 3 people off sick and he was the only waiter on duty. He also said we could have the water for free, as we had waited so long to be seated. The time was now 8.30pm. So we thought we were better off just waiting for our food, rather than going somewhere & having to wait again.
At 9.30, I asked how much longer before our food would be ready & the waiter brought it straight out. Everyone had their meals, apart from me. The waiter told me that the chef had burnt my burger and would have to make me another one, laughed and walked away.
I didn't get my food until 10pm and was really quite annoyed with the service and communication we had received.
After some conversation, we were given a discount.
The breakfast is plentiful and very nice.
The hotel is right in the middle of all the action! You can walk to anything you want to see - tourist attractions, bars, restaurants, etc. The location was better than I had anticipated. However, it is right in the middle of all the action, which includes restaurants and bars. Those who come to Alstadt (Old Town) love their sidewalk cafes and love their drink! So it can be noisy until the wee hours of the morning. I don't mind the noise; that was part of the package. However, some don't care for the noise drifting up from the street below, so beware. However, noise or no noise, I would do it again!
Traveller from Texas
Hotel Alt Düsseldorf is located in the heart of the 0ld Town of Düsseldorf , a stone's throw from important tourist …More
It really is an apartment with limited services. they are not so new and a little bit tired
Rooms are cleaned only once a week so if you dont have time for your own housekeeping a hotel for the same price would be better
Maybe OK for a holiday but for business travelers - the amenities just aren't there
Flic from Melbourne VIC, Australia
A temporary home away from home! Extended stays in serviced apartments have long been common practice in America and are …More
its not far to walk to town center about 2 mins but very awkward to get into the premises it states to ring some phone numbers and if you dont speak german like me you have difficulty to get in it took me 45 mins. when we got in the room is very small and you dont see any staff at all to breakfast .
the key to your room is left in an envelope with the instructions of your breakfast and room . on the bench down stairs as you come into the building . apart from that its ok the breakfast wot comes to your room in the morning is fantastic it has everything on it for a continental . this room is ok for couples but not two lads as theres only one double bed. so its toe to head sleeping if you do.
Coined “The longest bar in the world”, with its 260 cocktail bars, lounges, and breweries, this small district is stuffed to the hoppy brim. Old Town is a cultural well of museums, art galleries, and boutiques including the Kunstsammlung Nordrhein-Westfalen modern and contemporary art museum, and the Kunsthalle Düsseldorf modern art museum. It is also the birthplace of famous poet Heinrich Heine.
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