This hotel is big but certainly not grand. It is outdated, both in appearance and service. It is reminiscent of a former soviet block. It mainly caters for large tour groups and American student groups and thus resembles a large dormitory where the youth run amok and the staff couldn’t care less. Our first night was a disaster with us and other older guests complaining to reception to do something about the noise and the havoc these young adults were causing. Eventually after no action from the reception staff we went to speak to a security guard in the early hours, who used a fine/ or calling the police tactic. This did the trick Initially . We asked the receptionist to move rooms out of desperation, but found out it was the same on that floor! We were shattered by now and told him we would speak in the morning. There was no manager on duty and the next day when we went to complain was told as it was Shabbat, there was no manager. Shabbat is not an excuse for shoddy service. The staff might want to remember that guests are also on “holiday” and have paid a substantial amount for the pleasure. We were repeatedly fobbed off by the receptionist Anton. Even on checking out we had still had no word from the manager or anyone in authority with an apology and Anton didn’t do much as raise a thank you and goodbye. Very poor show. On the plus side and I’m digging deep, Stav arranged late check out and the bed was comfortable.