Ratings based on 384 verified reviews

3.7 out of 5
72% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 12 Oct 2019
Comment from Hotel Management
14 Oct 2019 by HS, Hotel Management
Thank you for staying with us! Your opinion is very important to us.
1 out of 5
by a verified traveller from Australia

Posted 11 Oct 2019
Reception staff and bar staff were terrible, no hot water ,no towels in our room and breakfast was plentiful but very poor quality.
1 out of 5
by a verified traveller from Australia

Posted 9 Oct 2019
The music in the bar was great. Booking in took forever ,there were no towels in the room on arrival , the shower holder was broken and there was no hot water, the waiters in the bar were grumpy and terrible, had to battle with reception staff to get any help.
5 out of 5
by a verified traveller from New York

Posted 2 Oct 2019
very friendly staff , beautiful hotel. Nice live music downstairs and a beautiful view for the restaurant on top floor.
Comment from Hotel Management
14 Oct 2019 by H, Hotel Management
Thank you for staying with us! Your opinion is very important to us.
2 out of 5
by a verified traveller

Posted 1 Oct 2019
The hotel is very old and otentik,location is very good,old havana. No hot water in the shower,very poor breakfast. The service isn’t good at all. They were not informative at all in the reception. It looks like they dont care too much about the stay. Do yourself a favor and put some extra money for other good hotels around.
1 out of 5
by a verified traveller

This traveller left a rating score only Posted 1 Oct 2019
5 out of 5
by a verified traveller

Posted 29 Sep 2019
Comment from Hotel Management
14 Oct 2019 by H, Hotel Management
Thank you for staying with us! Your opinion is very important to us.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 26 Sep 2019
5 out of 5
by a verified traveller

good !

Posted 17 Jul 2019 on Hotels
nice place .will stay again next time !...just need to add free wi fi and then it will be perfect !
Comment from Hotel Management
18 Jul 2019 by HOTEL, Hotel Management
Thank´s for your feedback! We appreciate your comments!
5 out of 5
by a verified traveller

Posted 16 Jul 2019 on Hotels
Good locations decent service for Cuba
Comment from Hotel Management
18 Jul 2019 by HOTEL, Hotel Management
Thank you very much for your feedback!