Exterior

Reviews of London Chigwell Prince Regent Hotel, BW Signature Collection

4 out of 5
London Chigwell Prince Regent Hotel, BW Signature Collection
Manor Road, Chigwell, Woodford Green, England

Reviews

7.4

Good

Rating 10 - Excellent. 154 out of 569 reviews" "
Rating 8 - Good. 189 out of 569 reviews" "
Rating 6 - Okay. 122 out of 569 reviews" "
Rating 4 - Poor. 56 out of 569 reviews" "
Rating 2 - Terrible. 48 out of 569 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and atmosphere.
Food is excellent. Highly recommend. The room was good. My only complaint was the bed. It was uncomfortable. The atmosphere was nice and relaxed. Staff were great.
Stayed 4 nights in Dec 2023
Response from Roxanne on 4 Jan 2024
Good Afternoon,Thank you for filling out our online review.I am happy to hear that you have enjoyed your stay with us over all, I'm sorry to hear that you found our bed uncomfortable I will definitely pass this over for you.

2/10 Terrible

Zaeem

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Roxanne on 12 Dec 2023
Good Evening Zaeem,Thank you for your feedback regarding your stay at the hotel. I am sorry to read that you did not enjoy your recent stay with us, Is there any further information that you could give us on the matter, so I can look into this for you and make sure this does not happen again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
I experienced a rather bad stay as when I got to the reception I was not spoken to very nicely when I gave in my booking information. I didn’t feel comfortable after this and they made me feel unwelcome
Stayed 1 night in Dec 2023
Response from Roxanne on 12 Dec 2023
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the service you received during your stay. Your comments have been noted so we can look to implement , any further information would be greatly appreciated to ensure this does not happen again. I hope we can welcome you again in the future. Many thanks

6/10 Okay

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ON check in at the front desk told me the bar closes on Friday at 10pm which was not true it was 11pm. Had i known that i would have adjusted my schedile to suit me better.
Stayed 1 night in Nov 2023
Response from Roxanne on 3 Dec 2023
Good Evening,Thank you for staying with us recently, Please except my apologise for the miscommunication in the bar timings, The bar does shut at 11pm and not 10pm, just for future reference.Hope to welcome you again in the near future.

6/10 Okay

Adetola

Travelled with group
Liked: Cleanliness
Basic facilities and could do with a makeover
This is a very basic hotel and could do with an upgrade. Booked what was supposed to be a deluxe room but it was very basic. It was a cold night and the heating did not come on. Spoke to reception in the morning and was told a portable heater will be brought up which never arrived till we checked out. Other guests complained they had a similar experience with cold rooms as we all stayed overnight for a function at the hotel.
Stayed 1 night in Nov 2023
Response from Roxanne on 3 Dec 2023
Dear AdetolaThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future.Many thanks.

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Roxanne on 3 Dec 2023
Good Evening Michael,Thank you for your recent stay with us and the great score you gave, If you have any feedback for us to help improve your next stay please di let us know.

6/10 Okay

Sejal

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had the newer rooms but even then they were dull, dark and depresisng. Wouldn’t recommend or stay there again. Big spacious hotel but soulless.
Stayed 2 nights in Aug 2023
Response from Roxanne on 3 Dec 2023
Dear SejalThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

6/10 Okay

Nazir

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay away
The hotel is very outdated. Needs a lot of updating. For what I paid I am shocked at the hotel. The staff at reception and the duty manager were very helpful but unfortunately that didn't help when the hotel itself was disgusting. It smelt and isn't very well looked after. I expected the service to match the price we paid (nearly £200 for 1 night). Won't be returning.
Stayed 2 nights in Oct 2023
Response from Roxanne on 3 Dec 2023
Dear NazilThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

8/10 Good

ZACHARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Roxanne on 30 Oct 2023
Good Evening,We really appreciate you for filing out the online feed back form. Thank you for leaving us a great score, please let us know if there is anything we could do better.

10/10 Excellent

kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were very helpful. Nice building and good service.
Stayed 1 night in Oct 2023
Response from Roxanne on 17 Nov 2023
Good Morning,Thank you for your great score, we are happy to see that you had enjoyed your stay with us and Hope to welcome you back in the near future.

4/10 Poor

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
Really unclean, dirty bathroom and towels, carpet stained, lock broken on room door
Stayed 1 night in Oct 2023
Response from Roxanne on 3 Dec 2023
Dear AmyThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

4/10 Poor

Qaisar

Stayed 2 nights in Oct 2023
Response from Roxanne on 17 Nov 2023
Good Morning,Thank you for leaving a score for your stay.I am disappointed that it was quite low, I would like to know the issue you faced during your stay, so we can improve our standards of costumer care.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient outer London location with very friendly staff, comfortable good sized rooms. Rooms a liitle too warm!
Stayed 1 night in Oct 2023
Response from Roxanne on 17 Nov 2023
Good Morning,Thank you for filling out the online feed back form, Great to hear you have enjoyed your stay.Hope to welcome you back in the near future.

8/10 Good

Jeremiah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks all ❤️
We have stayed there a few times now and it's a good spot for our family that comes from all over even Ireland to get together. Everyone that works there always tries there very best to accommodate us all especially my dad who has trouble walking. Thanks to all
Stayed 1 night in Oct 2023
Response from Roxanne on 18 Oct 2023
StaffThank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Roxanne on 18 Oct 2023
Thank you for taking the time to complete your feedback on your stay and giving us such a great score.We hope to welcome you back in the near future.

6/10 Okay

Patrick A

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Roxanne on 18 Oct 2023
Thank you for taking the time to complete your feedback on your stay.We wish for you to give us a little more feed back about your stay, so we can look to implementing a few changes and updates

10/10 Excellent

DESMOND

Stayed 1 night in Sep 2023
Response from Roxanne on 17 Nov 2023
Good Morning,Thank you for your great score, we are happy to see that you had enjoyed your stay with us and Hope to welcome you back in the near future.

8/10 Good

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Roxanne on 18 Oct 2023
Thank you for taking the time to complete your feedback on your stay and giving us a great score,We hope to welcome you back in the near future

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The hotel doesnt look like it does in Pics. Carpets are dirty. Not very clean hotel. More of a venue for weddings.not recomended. Breakfast was bad. Place was dirty.
Stayed 4 nights in Aug 2023
Response from Roxanne on 18 Oct 2023
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

6/10 Okay

Harbhajan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Uncomfortable
It was ok but hotel look tired and need a refit. Our room had no blind in the bathroom and with the sun it made the bathroom uncomfortable to us plus in the evening if the light was on people in the garden area woukx be able to see
Stayed 2 nights in Sep 2023
Response from Roxanne on 18 Oct 2023
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

8/10 Good

Simran

Liked: Staff & service
Hotel staff are lovely, room so pretty basic but not bad.
Stayed 2 nights in Sep 2023
Response from r on 18 Oct 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Roxanne on 18 Oct 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was ok. A bit expensive for what it was. Bar very expensive. TV didn’t work properly in the room and could’ve done with a clean too. No toothpaste (which I thought was a given when staying away). Overall I wouldn’t recommend this hotel for the price paid, I expected more.
Stayed 1 night in Aug 2023
Response from Roxanne on 6 Sept 2023
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with most staff being helpful
Check in was prompt and reception staff helpful. TV did not work, and I was offered discount. There was confusion over the type of room I had booked and was asked to move to another lesser room on my second day. I informed reception I had booked the same room for two nights, although the reception member at the time wouldn't have any of this, and insisted I move rooms. Fortunately, another staff member ensured I stayed in my room. I also had to complain regarding noise from neighboring room at night. Again, a staff member managed to sort this out. Overall, the superior rooms are spacious and good, if things go wrong the staff generally manage to sort it out, apart from the one reception staff who needs to be put on some more customer care training.
Stayed 1 night in Aug 2023
Response from Roxanne on 6 Sept 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff . Your comments regarding the issues you had during your stay have been noted and will be passed on so we can look to implement improvements in this area. I hope we can welcome you again in the future. Many thanks.

8/10 Good

Alfonce

Stayed 1 night in Aug 2023
Response from Roxanne on 18 Oct 2023
Dear AlfonceThank you for taking the time to complete your feedback on your stay.. I hope we can welcome you again soon. Many thanks

8/10 Good

Mike

Liked: Staff & service
V
Stayed 1 night in Aug 2023
Response from Roxanne on 28 Aug 2023
Good Evening,Thank you for filing out our post stay review

6/10 Okay

Gurcharan

Disliked: Property conditions & facilities
Disappointed
I was left disappointed after my stay at this hotel as i feel i did not receive value for the price that i paid. The bathroom needed updating, the sink was missing the pop up and was constantly blocked. There were cobwebs and spiders in the bathroom and that was an unpleasant issue everytime i used the bathroom. In general the standard that i received for the price i paid was a let down.
Stayed 1 night in Aug 2023
Response from Roxanne on 28 Aug 2023
Dear GurcharanThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future.

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Gardens and outside area lovely Relaxed atmosphere
Stayed 1 night in Aug 2023
Response from Roxanne on 16 Aug 2023
Good Evening,Thank you for filling out a review form.I am happy to hear that you enjoyed your recent stay with us and had a relaxing time.

8/10 Good

Kelly Horton

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t really say because I checked in late and left early.
Stayed 1 night in Aug 2023
Response from Roxanne on 8 Aug 2023
Good Morning,Thank you for a great score.We hope to welcome you back in the future

8/10 Good

Simran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Roxanne on 8 Aug 2023
Good Morning,Thank you for a great score.We hope to welcome you back in the future

10/10 Excellent

J

Stayed 1 night in Jul 2023
Response from Roxanne on 8 Aug 2023
Good Morning,Thank you for a great score.We hope to welcome you back in the future.

4/10 Poor

james

Liked: Cleanliness
Disliked: Property conditions & facilities
No air con. IN Room....This is 2023 .
Stayed 3 nights in Jul 2023
Response from Roxanne on 26 Jul 2023
Dear JamesThank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks. Roxanne

10/10 Excellent

DANIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont miss this gem!
A wonderful hotel, nice and peaceful, with great staff, excellent food and overall of a very high standard.
Stayed 2 nights in Jul 2023
Response from Roxanne on 23 Jul 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding our food and friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks.

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Roxanne on 23 Jul 2023
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your great scores for the hotel and I hope we can welcome you again soon. Many thanks.

10/10 Excellent

paula

Stayed 2 nights in Jul 2023
Response from Roxanne on 22 Jul 2023
Good Evening,Thank you for your recent stay with us.I am glad you enjoyed your stay and hope to welcome you back soon.Kind Regards

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property has unfortunately seen better days. The whole property was tired and in desperate need of a face lift. We had an Executive room but one of the lights in the bathroom didn't work and the other lights in there, were so dim it was impossible to do your make-up. The restaurante chairs had holes and the cutlery drawers were broken making it difficult for staff to get cutlery.. Staff were friendly and the room was clean.
Stayed 1 night in Jul 2023
Response from Roxanne on 19 Jul 2023
Good Afternoon,Firstly let me thank you for staying with us.I am sorry that you felt the hotel needed a refresh, We will be starting a refurbishment of some of our bedrooms and will also be sorting out the draw situation in the brassiere.We hope to welcome you back to the hotel in the near future.

4/10 Poor

Olu

Stayed 2 nights in Jul 2023
Response from Roxanne on 5 Jul 2023
Good morning,I am really saddened by the score that you have given us, Could you please supply us with a little bit of feedback to ensure we can improve are service to our guests.

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but room for improvement.
It's starting to look a little outdated but it's still very nice. One thing I would say is that because it's a little dated, the cost is looking a little high.
Stayed 1 night in Jul 2023
Response from Roxanne on 5 Jul 2023
Good morning,Thank you for a great score, we are glad to hear that you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Excellent

DANIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Just a wonderful hotel. perfect
Stayed 3 nights in Jun 2023
Response from Roxanne on 5 Jul 2023
Good morning,Thank you for such a great score, I am glad to hear that you enjoyed your stay and hope to welcome you back once again.

8/10 Good

Inese

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Roxanne on 5 Jul 2023
Good morning,Thank you for your recent stay with us, Could I possibly ask you for a little feedback from your stay

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
We only stayed one night. Reception gave excellent service, bar staff couldn’t do enough for us, breakfast staff were helpful and accessible. Breakfast was very good. Room clean and bed comfortable. Private parking was a bonus.
Stayed 1 night in Jun 2023
Response from Roxanne on 5 Jul 2023
Good morning,Thank you for your recent stay with us and for the great feedback you have given us. We hope to welcome you back soon.

6/10 Okay

simon

Travelled with partner
Liked: Cleanliness, staff & service
No air conditioning in rooms or mini bar. Expected both based on size of hotel.
Stayed 1 night in Jun 2023
Response from Roxanne on 5 Jul 2023
Good morning,Thank you for your recent stay with us, I am sorry to hear that it was not what you expected.We are currently looking into refurbishing some of our older style of room which will include air con.

4/10 Poor

Zuzana

Stayed 4 nights in Jun 2023
Response from Roxanne on 19 Jun 2023
Good Afternoon,I'm sorry to hear that you did not enjoy your stay with us.Would it be possible to give us a little information about this so that i can pass this over to my General Manager

6/10 Okay

Sunita

Stayed 1 night in Jun 2023
Response from Roxanne on 7 Jun 2023
Good afternoon,Thank you for your recent stay with us.I just wanted to message you in regards to the review you had wrote, and if you had come across any issues, also what was you unhappy about.

10/10 Excellent

Meryem anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Nicole on 2 Jun 2023
Good afternoon,Thank you very much for the great feedback. Hope to see you soon!Kind regards,Reception Team

2/10 Terrible

Mohan

Stayed 1 night in May 2023
Response from Roxanne on 23 May 2023
Good afternoon,I am really sorry to hear that you had not enjoyed your stay with us.Please could you let us know what the issues with your stay were, so that I can possible improve the hotel.

10/10 Excellent

Ian

Stayed 1 night in May 2023
Response from Nicole on 18 May 2023
Good morning,Thank you very much for your feedback. Hope to see you soon again!Kind regards,NicoleDuty-Manager

8/10 Good

Naeem

Stayed 1 night in May 2023
Response from Nicole on 18 May 2023
Thank you very much for your feedback!We hope to see you soon again!Kind regards,NicoleDuty-Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, comfortable bed, warm welcome
Nice hotel with friendly staff. Close to a handful of shops, though a little far from the underground. I enjoyed my stay - the room (Executive) was big and bed extremely comfortable. The hotel was just what I needed for my 2 nights stay.
Stayed 2 nights in May 2023
Response from Roxanne on 6 May 2023
Good evening,Thank you for the above feedback.We are glad to hear that you had enjoyed your stay with us.Hope to welcome you back soon.Have a great weekend

6/10 Okay

Tricia

Business traveller
Liked: Room comfort
Business Stay
Stayed for 1 night for business. The room was comfortable and clean, but the wider hotel was very tired. There were stains on the hall carpets etc. Staff were lovely and the receptionist didn't yell out my room number which is a bonus as a single female traveller.
Stayed 1 night in May 2023
Response from Courtney Barnett on 4 May 2023
Good evening,Thank you for your feedback regarding your stay at the Prince Regent Hotel. I will out through to my colleagues regarding some of the criticisms.I look forward to seeing you soon.Kind regards,Courtney Barnett. Reception Team