Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

Reviews of Comfort Inn & Suites Oklahoma City West - I-40

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 294 out of 507 reviews" "
Rating 8 - Good. 141 out of 507 reviews" "
Rating 6 - Okay. 42 out of 507 reviews" "
Rating 4 - Poor. 14 out of 507 reviews" "
Rating 2 - Terrible. 16 out of 507 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel due to its pool. Unfortunately it was closed for renovations. Front desk have me option to cancel for refund but I had a hard time finding a hotel to begin with. So no pool was disappointing when you have littles. So be aware. No pool!! Early March. Clean hotel. No issues.
Stayed 1 night in Mar 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & nice decor
Stayed 1 night in Mar 2024

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk is the nicest guy. He’s been working the last two times I’ve stayed there. He has made our stay both times and we will definitely be back in the future!
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic
Stayed 1 night in Feb 2024

10/10 Excellent

Alex, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
all goog
Stayed 1 night in Feb 2024

8/10 Good

kalina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this place, clean and cozy.The only thing I didn't like is the pool area.There was a mold all around the ceiling, chairs and tables.The wayer didn't look nice too.But everything else was really nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Tim, Goulais River

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable. Reasonably priced. Friendly staff
Stayed 1 night in Jan 2024

8/10 Good

Barbara

Travelled with partner
Liked: Staff & service
We had a good stay for the price. The room furniture needed an update. Bathroom only had one small sliver of soap and the shower had low water pressure. Breakfast was good and they had a microwave . All hotel should have that in their breakfast area.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

Violet

Stayed 1 night in Jan 2024

8/10 Good

Steve

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

ALLEN, Visalia

Stayed 5 nights in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Korby

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice and quiet. Right off the highway. The lady at the front desk was spectacular. Super nice and friendly.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Great
The room was old and bathroom light was rusted. The mattresses were old and not comfortable. There were many homeless people outside of the hotel.
Stayed 1 night in Dec 2023

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of close options for food and right off the freeway
Stayed 1 night in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Comfy and Quiet
Great service and super comfy and quiet room. Very nice breakfast with great service!
Stayed 1 night in Dec 2023

10/10 Excellent

Guifeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway and quiet. The breakfast is very good
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
Thank you, Nancy, for the 5/5 review, you are appreciated and the time you took to place this for us. Have a Happy Holidays.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
Thank you, David, for your review. Your time is valued. We hope to have you here again. Happy Holidays!

10/10 Excellent

Garth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
I had a wonderful room with a comfortable king size bed. Wendy,s and 7-11were across the parking lot which was very convenient. Staff was very welcoming, room was ready, and delicious breakfast. I wouold stay here again.
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
Garth, I wanted to say thank you for your kind words. I will let my staff know what a great job they are doing. We hope to have you again anytime. Happy Holidays to you from all of us at Comfort Inn & Suites.

10/10 Excellent

Bennett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I found this hotel to be excellent. Spacious room with a very comfortable king bed. Very quiet and very clean. The breakfast was quite good as well.
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
Bennett, I do appreciate your time and it is valued. Thank you for the kind words and we hope to make more just a happy with their stay as you were. We hope to see you again. Happy Holidays to you and your family!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great
We were given a handicap room, which was ok but the shower was odd. We also got a room adjoining to the next which i feel uneasy about. I don't know why. But I don't feel safe so i prefer one the us not. Otherwise everything else was great. Breakfast was the usual but hace to be early.
Stayed 1 night in Dec 2023
Response from Manager on 18 Dec 2023
When booking your room this is what we assign when its the type of room booked. Here we dont mind at all to give a room you would rather have, We want all to have a safe and comfortable stay anytime and all the time. When you have a concerns we are here to help. Thank you for your time and we do value this review. Thanks for the 10/10. Have a Happy Holiday & great New Years ahead!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Thank you for the 10/10 rating. Your time is values and appreciated. we hope to see you again.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Friendly staff and great breakfast. We felt very safe.
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Ronald, thanks for the kind words. I will have to let my staff know what a great job they have been doing. I am pleased to hear all this and it's our pleasure to make all of our guest that stays with us feel safe and secure. We always want our guest to return so we do know how important it is to have all those things in play. Come see us anytime needed.

10/10 Excellent

Amanda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Thank you for the 5/5. We value the time you took to place this review. Come see us again soon.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice! Thank you
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Janet, thank you for the kind words. Come see us anytime you're needing us, we are always here.

10/10 Excellent

ISAIAS

Stayed 2 nights in Dec 2023
Response from Manager on 15 Dec 2023
Isaias, your time is valued and we appreciate your review and scores toward our hotel. We hope to see you again. Thank you.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. My only issue was the amount of homeless people around. They were sleeping behind the 7/11 in front of the property and hanging out in the parking lot.
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello, Michelle. Thank you for your time to place this review. We hope to see you again soon, you are always welcome here.

10/10 Excellent

Melanie

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Thank you, Melanie, for the 10/10. We appreciate your time and value the review. We hope to see you again soon.

6/10 Okay

Monty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and prompt with requests. Rooms were clean and beds were pretty comfortable. Not much landscaping in the area. A few homeless people hangings around, not sure if safety was an issue. People were smoking weed in the hotel, it smelled most of the time. (Most places in Oklahoma smell like weed.)
Stayed 5 nights in Nov 2023
Response from Manager on 4 Dec 2023
Monty, I appreciate your time and value the review. Its a bit bare at the moment due to our weather we have right now isnt show our beautiful landscape we would normally have, We dont have any safety issues with the homeless but we do not encourage our guest to be acquainted, this may cause an issue however if you dont then they are more likely to stay away. We do apologize for the inconvenience of the odor since we are a non-smoking hotel we cannot do anything about who does this outside. The odor unfortunately can linger but I can have my front desk know to spray a gentle deodorizer when this happens. Thank you for your time and hope to see you again.

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 4 Dec 2023
Fabian thank you for this review every bit helps and we value the time you took to place this out for us. If you are in need of us again just give us a call we will take care of you. Thank you.

8/10 Good

Sergio

Stayed 1 night in Nov 2023
Response from Manager on 18 Dec 2023
Thank you Sergio!! Hope to have you here again. Happy Holidays!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Wish the indoor pool was heated. It was too cold to use.
Stayed 2 nights in Nov 2023
Response from Manager on 4 Dec 2023
Thank you so much for the kind words and we hope to get the pool up and running with the heat by the next time you need a place to stay. It very much appreciated that your understanding about the maintenance needed. We hope to see you again soon or later.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, great staff, rooms very spacious and clean. There was a full breakfast. Very comfy beds. The only issue was the homeless across the street - not the fault of the hotel.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you for the kind words and we hope to see you again. Happy holidays from our family to yours.

10/10 Excellent

Velicia

Liked: Cleanliness, staff & service, property conditions & facilities
The toilet kept running and the carpet needed vacuuming. The room was nice, though
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you for the time you took to place this review. Your time is valued and appreciated. Have a blessed Holiday season.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No worries, Mate!
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you, Robert. Happy Holidays!!!

8/10 Good

Christina

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Thank you for your time you took to place this review. We hope the next time your back we can give you a much better and enjoyable stay with us. Look forward to having you again anytime needed.

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, would stay here again.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you so much April, We hope to see you again and have a blessed holiday season

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you for your time and consideration you did to place this rating on my property. Happy Holidays to you.

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not check In the police we’re removing a body from the place
Stayed 1 night in Nov 2023
Response from Manager on 10 Nov 2023
I have reported this review due to the information that was place is inaccurate. We have ever had any bodies removed from our hotel. Let alone have any ambulance or fire trucks here, This is a review that could have been for the wrong property.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very clean. Staff was very friendly.
Stayed 2 nights in Nov 2023
Response from Manager on 10 Nov 2023
Thank you for your time and consideration you took to place this review. Come back any time you are in need for a restful night stay.

8/10 Good

Inderjeet

Liked: Cleanliness, staff & service
good
Stayed 2 nights in Nov 2023
Response from Manager on 10 Nov 2023
Thank you so much for the kind words. We hope to see you again in the future.

8/10 Good

Patricia

Stayed 1 night in Nov 2023
Response from Manager on 4 Dec 2023
Thank you for your time and we value the review you were able to provide for us. We hope to see you again.

10/10 Excellent

Marshall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back.
This is a nice place to stay. The hotel is easy to get to. Shopping and eating places are very close. The room and bed was comfortable and clean. The bathroom is small but works. The breakfast is very good. Everyone was very friendly.
Stayed 2 nights in Nov 2023
Response from Manager on 10 Nov 2023
Marshall, Big thanks for the kind words!! I really appreciate it. My staff works really hard to give an exceptional customer experience and a safe, secure stay. I am pleased to hear you'll be back, you call us anytime you are needing that restful sleep again. Have a wonderful & blessed day!

6/10 Okay

Jeffery

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel in bad area. Approached by homeless for money. Concerned for safety of car overnight. Bathtub was chipped and rusted.
Stayed 1 night in Oct 2023
Response from Manager on 21 Nov 2023
Apologies about the homeless we cannot control. This area has a lot of shopping and eateries, so they stay around this area. We encourage all to not engage when they are in the surrounding areas. This can be an issue however if they were to come on our property, we take our steps with security/ OKCPD and the homeless outreach team to act on them and offer them help. Once they are not on our property then we cannot do anything about this. I have enjoyable guest such as you that I understand the concerns but ask to always keep us in mind when you are needing a restful night stay. Happy holidays to you.