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Reviews of Hotel Nikko Alivila

4.5 out of 5
Hotel Nikko Alivila
600 Gima Yomitan Son, Nakagami District, Yomitan, Okinawa-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 717 out of 1001 reviews" "
Rating 8 - Good. 216 out of 1001 reviews" "
Rating 6 - Okay. 47 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nuala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous hotel and provided us with a much needed R&R break after a wonderful but hectic tour of Japan main cities. We thoroughly enjoyed our 4 night stay, the accommodation was spot on, the multiple restaurants provided lots of variety and quality food. The staff were friendly and helpful. The pool area was peaceful and the beach and sea beautiful. Couldn’t have asked for more!
Stayed 4 nights in Apr 2024

10/10 Excellent

Kristine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! Especially during the Tsunami warnings. I watched as they stayed calmed and urged customers to come indoors from the pool area. As we were getting the warnings on our phones. The restaurant staff kept us informed. A special Thank you to Sayaka for answering our questions, setting up our golf tee time and spa appointments and even mailing a package for me! Thank you to Iwase for my wonderful massage he was very professional and Maria for my facial! 2 days of feeling special! Our waiter at Sawa Restaurant was patient at explaining our food. He suggested the Lobster with Uni sauce, my favorite after eating everything!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really safe and traditional Okinawa experience with delicious food and great service.
Stayed 5 nights in Mar 2024

8/10 Good

Lesley-Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Older but well kept facility. Wish they had a bus to the aquarium.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lanis Janelle

Stayed 4 nights in Mar 2024

10/10 Excellent

Martha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great, the weather was bad but the indoor pool was perfect. Not too many things to do around if you dont have a car.
Stayed 4 nights in Mar 2024

8/10 Good

Siu Wai Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely our rooms faced to the beach & church. No vacancy for massage. I suggest you book in advance for spa.
Stayed 2 nights in Feb 2024

10/10 Excellent

Caleb orcine rocha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, great service
Stayed 28 nights in Jan 2024

10/10 Excellent

Kasumi

Stayed 2 nights in Jan 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quiet get away. This property is direct on Nirai Beach, one of the most beautiful beaches in Okinawa.
Stayed 5 nights in Jan 2024

10/10 Excellent

Yuki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site
Stayed 2 nights in Dec 2023

10/10 Excellent

Gail, Garden Grove

Stayed 3 nights in Dec 2023

8/10 Good

Kristin

6/10 Okay

Byung

Travelled with partner
Disliked: Amenities
It was ok.
Stayed 3 nights in Nov 2023

4/10 Poor

Iman

Stayed 4 nights in Oct 2023

8/10 Good

Weston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay, but we paid extra to Expedia for an “Oceanside view” that didn’t really match what the picture offered. We still really enjoyed our stay and the staff was amazing. The restaurant had a several course meal catered to vegan diets, which was really awesome. The massage was also worth paying for!
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at Hotel Nikko Alivila. I was there for six nights. The staff was incredibly friendly and accommodating. The ocean view from my balcony was incredible, and the location was so quiet I loved hearing the waves in the stillness of the evening. The location is a little more remote, which provided a true vacation experience. I would absolutely stay there again and look forward to going to back.
Stayed 6 nights in Oct 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach front hotel. Staff was very nice. The room was spacious and clean with a nice balcony overlooking the Ocean. The hotel has multiple restaurants and gift shops. It’s walking distance to a little shopping village as well
Stayed 3 nights in Oct 2023

10/10 Excellent

michael, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. The beach is spectacular, and the service was outstanding. The staff was top notch. The resort is not near anything and is only accessible by taxi or private car. So if you stay here, you will be happy just be prepared to drive alot.

10/10 Excellent

Tsuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and amenities
Stayed 3 nights in Oct 2023

10/10 Excellent

Felipe, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a quiet beautiful beach and very friendly and service oriented staff.
Stayed 2 nights in Sep 2023

2/10 Terrible

Peter

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Most of the sport activities mentioned in Expedia were not available (basketball, archery, minigolf, tennis), watersports were only offered one day. The pool was overcrowded as there is only one pool for a huge hotel. Breakfast was very limited, dining options too. Lunch was even worse. The hotel doesn't provide a barservice at night, nor room service.
Stayed 3 nights in Jul 2023
Response from Hotel Nikko Alivila Marketing Department Manager on 22 Aug 2023
Thank you very much for choosing our hotel. We also appreciate you taking the time to send us your comments.However, we will immediately correct the information regarding the incorrect information on basketball and archery. We will share your comments regarding the pool and meals with the relevant departments and make improvements.We look forward to welcoming you again.

6/10 Okay

Cory, Grande Prairie

Travelled with family
Beautiful location in Okinawa, my kids enjoyed exploring the shoreline and beach. The hotel could definitely use a refresh/renovation and the cleanliness left a little to be desired. Overall a beautiful property, but the upkeep wasn’t quite what I was expecting.
Stayed 3 nights in Aug 2023
Response from Hotel Nikko Alivila Marketing Department Manager on 21 Aug 2023
Thank you for choosing our hotel. We also appreciate you taking the time to write comments.We are glad to hear that your children enjoyed exploring our beach but we apologize for not being able to meet your expectations for our cleanliness. We will share your valuable comment with the related department, and strive to improve it.We look forward to welcoming you again.

2/10 Terrible

Christine

Travelled with family
Liked: Staff & service
The hotel was extremely disappointing. I brought my father here to conclude our 2-week trip celebrating his 60th birthday. There were multiple issues with the facility: common areas were poorly maintained, inconvenient location, poor housekeeping, limited dining options. Unfortunately the most concerning issues happened during the last 24 hours of our stay. Upon checking out, there were issues with the hotel & Expedia costs. Despite Expedia having sent a notification to the hotel to honor the booking price, Hikari refused to do anything. I was unable to resolve the discrepancy because we almost missed the airport limousine. Because we were dealing with these issues and rushing out, my father didn’t examine his purse that he had kept in the lockbox the previous day until checkout. When we arrived to the airport, we discovered that all his cash were stolen. Clearly the hotel needs to update their procedures and I’d advise future guests to spend your money elsewhere. What a waste and unfortunate ending to this trip.
Stayed 3 nights in Jul 2023
Response from Hotel Nikko Alivila, Marketing Department Manager on 16 Aug 2023
Thank you very much for staying at Hotel Nikko Alivila.I am sure you have received the final communication from the travel agency about the cost, and I would like to thank you for your valuable comments regarding the cost of your stay and the inadequacies of the cleaning. However, we are very sorry that we could not meet your expectations for your father's birthday celebration, which resulted in a disappointing outcome.However, we would like to take this opportunity to inform you that the cash left in your father's room after check-out has been left with a friend, as you informed us. We, the staff, take pride as hotel staff in taking good care of our guests' personal belongings, and we are very sorry to hear your words.We hope you will have the opportunity to visit us again. We look forward to seeing you again.

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Property conditions & facilities
The lobby area and beach are beautiful, but once you get past that, the hallways and rooms are dingy. They look like they haven’t been painted, had the carpet changed, or updated in years. 3 of the 5 restaurants were closed the day we arrived, and the one restaurant we did eat at for dinner felt like a Japanese version of Denny’s but with high-end hotel prices. No one speaks English, and I mean no one. We were in Japan for two weeks and this was the only places we STRUGGLED to be able to communicate with the staff. That being said, they were all very friendly, and somehow, we ended up booking fantastic massages in our room. However, we did end up canceling the remainder of our stay here and moved to a hotel down in Chatan that was cleaner, more updated, and closer to additional dining and shops. Hotel Nikko is an hour drive from any of the tourist areas. Which we thought we wouldn’t mind, but since half the restaurants were closed, there was absolutely nothing to do at night.

10/10 Excellent

Zwoll Graham

Stayed 3 nights in Jun 2023

10/10 Excellent

Tse Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Simon

Stayed 5 nights in Jun 2023

8/10 Good

Arthur

Stayed 3 nights in Jun 2023

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2023

6/10 Okay

Kung Yu, Gary

Travelled with family
Good beach and nice compound
Stayed 1 night in Jun 2023

10/10 Excellent

Sergio

Stayed 3 nights in May 2023

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort, relaxing, peaceful resort with nice staff. Language barrier, but staff work hard to overcome it. Reefs outside the resort and the lagoon are wonderful.
Stayed 7 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Kenta

Stayed 1 night in Feb 2023

10/10 Excellent

Durante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful hotel staff, very clean, great amenities! Hotel staff was very accommodating. Assisted us with taxi service and reservations for massages which was very helpful since we're English speaking. Restaurant staff very kind man saw my two year old fell asleep at the table and brought a stroller over to lay him down so I could eat! Whenever we vacation again in Okinawa, we'll be back to Alivila!! Nothing but excellent things to say about our stay!! Thank you!!

6/10 Okay

Svetlana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nobody understands English. Parking wasn’t free even for 1-2 hrs to take family in their room and make sure all is ok
Stayed 2 nights in Sep 2022

10/10 Excellent

Gheorghe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Karen, Seattle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed staying at this hotel. During our weeklong trip in Okinawa, we stayed at three different hotels, and this one was our favorite. Our room was very spacious, clean, modern, and comfortable. And we had an excellent view of the beach and ocean. We had a balcony, which was great, although my only complaint is that there is zero privacy on the balconies, since other guests can see you clearly and you can see them, since the ocean view balconies are hanging balconies. The bathroom was also very spacious and I really enjoyed the large tub. They included bath herbs as a toiletry, and it was great. The pool was also very nice and I really enjoyed lounging on the beach. The private beach was the best private beach out of all the hotels we stayed at. We also enjoyed the dinner buffet at Hana Hana. There was a good variety of dishes, including Okinawan specialties. The hotel itself is beautiful and feels like you’re in a Spanish mansion. Overall, I highly recommend this hotel.
Stayed 2 nights in Apr 2022

10/10 Excellent

Heather

Stayed 1 night in May 2022

10/10 Excellent

Kenta

Stayed 1 night in Apr 2022

6/10 Okay

Keithley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would have liked to have given this property a 5-star rating, but between Expedia and Hotel Nikko Alivila, there are hidden fees that they keep from you and do not tell you about. We chose to "pay at property" for the price that was advertised on Expedia- which was $286 at the time I was perusing hotels on Expedia for Nikko Alivila's "Top Floor Twin, Ocean View, Non Smoking" room. Upon check out, the hotel decided to up-charge my husband and my stay over $400 dollars- which was outrageously false and they said that we should have known that hotel rates fluctuate every day depending on the day. We have stayed at many hotels in Japan as "gaijin" living overseas, and never have we experienced this kind of rate increase drastically upon check out. They tried to insinuate that my husband and I were lying about this price gouge, and said it was not a "scam". A female worker by the name of Cato tried popping an attitude after a female manager by the name of Im tried her best to barely help us, and they both were not very pleasant. These people work in customer service- and they did not even apologize or try to placate or hear why we were so upset. Instead they treated us as if we were in the wrong and that it was our fault for not paying beforehand. Expedia and Hotel Nikko need to communicate these fees! Overall, the this rest of their staff was gracious and welcoming. The property in itself was beautiful, and their food was overpriced and just okay.
Stayed 4 nights in Mar 2022

6/10 Okay

Meghan

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The property is absolutely beautiful, oceanfront, outdoor pool. But we went and the weather was raining so we were stuck in our room With two children, we couldn’t use the outdoor pool or the beach due to the weather, and had to pay extra per person to use the indoor pool. Also the room is nice and the view is beautiful but the beds are horrendously hard and uncomfortable.
Stayed 1 night in Mar 2022

10/10 Excellent

ANA

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanna visit Alivila again.Customer service and hotel quality,breakfast was really great!!!!
Stayed 2 nights in Mar 2022

10/10 Excellent

John

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel in a perfect location!
Stayed 5 nights in Mar 2022

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eveythjng about the Alivila is wonderful, though they were going through renovations when we stayed in Feb 2022. So there was construction around the pool area and the pool was actually closed during our stay.
Stayed 1 night in Feb 2022

8/10 Good

Antiwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very beautiful, and my family and I had a great time. The staff is so nice and caring, and I would love to come again.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and location!
It was amazing! We will definitely go back!!!!
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great out of the way resort. Great place to go if you want to be away from the crowds.
Stayed 4 nights in May 2021