Seasonal outdoor pool, pool loungers

Reviews of Coast Capri Hotel

3.5 out of 5
Coast Capri Hotel
1171 Harvey Ave, Kelowna, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 770 out of 1250 reviews" "
Rating 8 - Good. 312 out of 1250 reviews" "
Rating 6 - Okay. 99 out of 1250 reviews" "
Rating 4 - Poor. 35 out of 1250 reviews" "
Rating 2 - Terrible. 34 out of 1250 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

brendin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and upgraded room. No complaints !
Stayed 1 night in Apr 2024
Response from Todd on 11 Apr 2024
Dear Brendin,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and complimentary upgrade!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024
Response from Todd on 11 Apr 2024
Dear Dale,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and nice. Check in was easy, room was nice.
Stayed 2 nights in Apr 2024
Response from Todd on 11 Apr 2024
Dear Craig,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and found our staff to be so welcoming!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Christine

Stayed 1 night in Apr 2024
Response from Todd on 11 Apr 2024
Dear Christine,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Sheldon

Business traveller
Liked: Cleanliness, staff & service
Old Hotel. Rooms are very clean. Friendly staff. Price is right for what it is. Bathrooms need updating. Missing handles on tub water control. Bath tub scratched. Gross shared shampoo and soap. How unsanitary is this? Bring your own!
Stayed 3 nights in Apr 2024
Response from Todd on 11 Apr 2024
Hello Sheldon,Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that you found our rooms to be clean and our staff to be friendly. Providing a comfortable and welcoming environment for our guests is a top priority for us.Regarding your concerns about the communal soap and shampoo, we understand your perspective. Our decision to implement communal toiletries is rooted in our commitment to sustainability and reducing single-use plastics. We apologize if this arrangement did not meet your expectations, and we appreciate your suggestion to bring your own toiletries for future visits.We value your input regarding the condition of the bathrooms, and we will take your comments into consideration as we continue to make improvements to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place and nice outdoor heated pool. Needs a hot tub. Otherwise decent are. 20 min walk to the lake.
Stayed 2 nights in Apr 2024
Response from Todd on 11 Apr 2024
Hello MatthewThank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be a decent place to stay and that you enjoyed our outdoor heated pool. Providing a relaxing environment for our guests is important to us, and we're glad you had a chance to enjoy it.It's great to know that you found the area surrounding our hotel to be decent and that the lake is within walking distance. We hope you had a chance to enjoy the beautiful surroundings during your stay.We look forward to welcoming you back in the future and providing you with another enjoyable stay.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Amor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and close to everything Great staff
Stayed 2 nights in Apr 2024
Response from Todd on 11 Apr 2024
Dear Amor,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and that you found the staff to be so great!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the balcony
Stayed 2 nights in Apr 2024
Response from Todd on 11 Apr 2024
Dear Wanda,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and that you loved our balconies!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent all around.
Stayed 2 nights in Apr 2024
Response from Todd on 11 Apr 2024
Dear Mark,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and amazing. The staff was amazing as well. The restaurant was well priced and good food. Highly recommended this hotel and we stay at a lot of hotels.
Stayed 3 nights in Apr 2024
Response from Todd on 11 Apr 2024
Hello Alisa,Thank you so much for your glowing review! We're thrilled to hear that you found our rooms to be clean and amazing, and that our staff made your stay exceptional. Providing top-notch service and accommodations is our goal, and we're delighted that we could exceed your expectations.We're also glad to hear that you enjoyed dining at our restaurant and found the food to be delicious and well-priced. Your recommendation means a lot to us, especially coming from experienced travelers like yourselves who stay at many hotels.We truly appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit. Safe travels until then!

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was quiet and clean. Loves the Starbucks in house coffee . The food in the hotel was so good and very reqsonable.
Stayed 1 night in Apr 2024
Response from Todd on 11 Apr 2024
Hello Michelle,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay and found your room to be quiet and clean. Providing a comfortable and peaceful environment for our guests is important to us, and we're glad we could meet your expectations in this regard.We're also delighted that you appreciated the Starbucks in-house coffee and found the food at our hotel to be delicious and reasonably priced. It's always wonderful to hear positive feedback about our amenities and dining options.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good lovation
Stayed 2 nights in Apr 2024
Response from Todd on 11 Apr 2024
Dear Kevin,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and that you found the location to be so convenient!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly. Great place to stay.
Stayed 1 night in Apr 2024
Response from Todd on 11 Apr 2024
Dear Dallas,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and found our staff to be so friendly!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the beds are super comfortable
Stayed 3 nights in Mar 2024
Response from Todd on 3 Apr 2024
Dear Krista,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and found our beds to be so comfortable!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Jinah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Convenient location.
Stayed 1 night in Mar 2024
Response from Todd on 3 Apr 2024
Dear Jinah,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and found our location to be so convenient!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities
Not having fitted sheets is not great. The sheets come untucked and when that happened we noticed blood on the mattress. Mattress covers and fitted sheets are pretty standard and make for a safer cleaner stay
Stayed 4 nights in Mar 2024
Response from Todd on 3 Apr 2024
Hi Mike,Thank you for bringing your concerns to our attention. We sincerely apologize for any discomfort or inconvenience you experienced during your stay.We understand the importance of maintaining a clean and safe environment for our guests, and we regret that your experience fell short of our standards. We take cleanliness and guest satisfaction very seriously, and we appreciate your feedback as it helps us identify areas for improvement.Rest assured, we will investigate the issue with the bed linens and mattress immediately to ensure that such incidents are not repeated. Your comfort and well-being are our top priorities, and we are committed to providing a safe and enjoyable stay for all our guests.We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience that you deserve.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Rubalpreet

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Todd on 3 Apr 2024
Dear Rubalpreet,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

2/10 Terrible

jas

Travelled with family
Liked: Cleanliness, staff & service
It was so loud, could sleep even on a Monday
Stayed 1 night in Mar 2024
Response from Todd on 27 Mar 2024
Dear Jas,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. Thank you for taking the time to share your review with us. It was disappointing to hear about the noise you experienced during your stay. For this we would like to sincerely apologize. Please contact our front desk anytime and we will always follow up with any noise complaints.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Todd on 27 Mar 2024
Dear Ricardo,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Todd on 27 Mar 2024
Dear Marilyn,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Beant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in Kelowna. Beds were comfortable, room was clean.
Stayed 2 nights in Mar 2024
Response from Todd on 22 Mar 2024
Hello Beant,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay in Kelowna and found our beds comfortable and your room clean. Providing a comfortable and clean environment for our guests is a top priority for us, and we're glad to hear that we met your expectations in this regard.We look forward to welcoming you back again for another pleasant stay!Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Leona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was friendly and very accommodating.
Stayed 2 nights in Mar 2024
Response from Todd on 22 Mar 2024
Dear Leona,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and that you found our staff to be so friendly!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

2/10 Terrible

Karen, Prince George

Travelled with family
Disliked: Property conditions & facilities
awful this time. noisy, toilet ran all night
Stayed 2 nights in Mar 2024
Response from Todd on 22 Mar 2024
Hello Karen,We're sorry to hear about your recent experience with us. Providing a peaceful and comfortable stay is our priority, and we regret that we fell short during your visit. We sincerely apologize for the inconvenience caused by the noise and the running toilet.Your feedback is valuable to us, and we wish we had the opportunity to address these issues promptly during your stay. Please know that our front desk staff is available 24/7 to assist with any concerns, and we encourage guests to reach out to us so we can work to resolve any issues as quickly as possible.We appreciate you bringing this to our attention, and we will take immediate steps to investigate and rectify the situation to prevent any recurrence in the future. Your satisfaction is important to us, and we hope to have the chance to welcome you back for a much-improved experience. Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating !!
Stayed 3 nights in Mar 2024
Response from Todd on 22 Mar 2024
Dear Mark,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and found our staff to be so accommodating!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The bath products were a local brand and were very nice, a luxury touch!
Stayed 3 nights in Mar 2024
Response from Todd on 22 Mar 2024
Dear Jane,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and that our bath products exceeded your expectation!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness, staff & service
The Capri served its purpose but other guests were noisy on my floor until midnight in the halls slamming doors and loud tvs. However I still slept well after that and the beds were very comfortable.
Stayed 3 nights in Mar 2024
Response from Todd on 16 Mar 2024
Hello Dennis,Thank you for sharing your feedback about your recent stay at The Coast Capri. We're sorry to hear that you experienced noise disturbances from other guests during your visit. Ensuring a peaceful and comfortable stay for all our guests is important to us, and we apologize for any inconvenience caused by the noise disruptions. However, we're glad to hear that you still managed to sleep well once the disturbances ceased and that you found the beds to be very comfortable. We hope to have the opportunity to welcome you back in the future for a more peaceful stay.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Todd on 16 Mar 2024
Dear Todd,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Suzanne Marie

Stayed 1 night in Mar 2024
Response from Todd on 3 Apr 2024
Dear Suzanne Marie,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Jacquelyn Van, South Slocan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed my stay. A solo getaway to do some shopping this hotel was close to it all.Friendly staff, Trevor at front desk was kind and checked me in in no time. Loved having a restaurant/ bar on site and a liquor store steps away. Room had wine glasses and small fridge which was convenient. You need to step outdoors to the pool area to reach the gym but it is open late if you didn't catch a morning workout.The hotel accepts pets and the desk is a good size if your trip is for work. Overall everything was great. If forced to find a flaw being old school I missed an info pamphet telling gym/restaurant times and surrounding options for dining. I will be staying here for any future trips to Kelowna.
Stayed 1 night in Mar 2024
Response from Todd on 13 Mar 2024
Hello Jacquelyn,Thank you for choosing to stay with us and for taking the time to share your experience. We're thrilled to hear that you enjoyed your solo getaway and found our hotel conveniently located for your shopping trip.We're delighted that Trevor and the rest of our staff could contribute to making your check-in process seamless and pleasant. It's wonderful to hear that you appreciated the amenities we offer, such as the on-site restaurant/bar and proximity to a liquor store.We look forward to welcoming you back for any future trips to Kelowna!Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

6/10 Okay

Dianne

Business traveller
Disliked: Staff & service
The restaurant staff were so inhospitable and full of negative attitude. The complete opposite of as professional serving and bartending staff should be. The check in reception staff were wonderful, welcoming at all times.
Stayed 3 nights in Mar 2024
Response from Todd on 13 Mar 2024
Hello Dianne, Thank you for sharing your feedback with us, and we sincerely apologize for the disappointing experience you encountered at our restaurant. Providing excellent service and hospitality is a top priority for us, and we regret that your interaction with our restaurant staff fell short of your expectations.We greatly appreciate your kind words regarding our check-in reception staff. It's wonderful to hear that they were able to provide you with a warm and welcoming experience upon your arrival.Please know that we take your feedback seriously, and we will address this matter with our restaurant team to ensure that all our staff members uphold the high standards of professionalism and hospitality that we strive to maintain.We value your business and hope to have the opportunity to welcome you back in the future, providing you with the outstanding service and experience you deserve. Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Margaret Anne, Surrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Expedia perks. Hotel staff was fabulous too and very accommodating. Area around hotel not great.
Stayed 4 nights in Mar 2024
Response from Todd on 13 Mar 2024
Dear Margaret Anne,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and that the staff exceeded your expectations!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Rechelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, rooms were clean and the location was great. Would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Todd on 16 Mar 2024
Hello Rechelle,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel and found the rooms to be clean and the location convenient. Providing a pleasant experience for our guests is our top priority, and we're glad to know that we met your expectations. We look forward to welcoming you back on your next visit!Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here. Clean no problems ever !
Stayed 1 night in Mar 2024
Response from Todd on 13 Mar 2024
Dear Darla,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and that you continue to trust us for your Kelowna getaways!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but convenient for getting to the airport in the morning
Stayed 1 night in Mar 2024
Response from Todd on 10 Mar 2024
Dear Janice,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and that you found our location to be so convenient! It was disappointing to learn that you were unhappy with the size of the room. Please feel free to book one of our premium rooms for a future stay. They are much more spacious than our comfort rooms.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Clean facilities.
Stayed 2 nights in Mar 2024
Response from Todd on 9 Mar 2024
Dear Davina,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and found our staff to be so friendly!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
As expected.
Stayed 2 nights in Mar 2024
Response from Todd on 10 Mar 2024
Dear John,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Quinn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Capri Kelowna
Stayed 1 night in Mar 2024
Response from Todd on 10 Mar 2024
Dear Quinn,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay and continue to trust the Coast Capri Hotel for your Kelowna getaways!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

6/10 Okay

George

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2024
Response from Todd on 27 Mar 2024
Dear George,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. Thank you for taking the time to share your review with us. Although we were happy you enjoyed some aspects about your stay, we were disappointed to learn about your overall experience. For this we would like to sincerely apologize.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and tidy. The food at restaurant was not very good.
Stayed 1 night in Feb 2024
Response from Todd on 10 Mar 2024
Hello Nadia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property clean and tidy; maintaining a comfortable and welcoming environment is a top priority for us.We sincerely apologize that your experience at our restaurant did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve. Our team is committed to delivering a high standard of service, and we regret that we fell short in this instance. We hope you would consider giving us another opportunity to provide you with a more enjoyable culinary experience during your future visits.Thank you again for sharing your thoughts with us. We appreciate your patronage and look forward to the opportunity to exceed your expectations in the future.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Rashpinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Todd on 5 Mar 2024
Dear Rashpinder,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. I want to thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Coast Capri Hotel.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Jana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for a mother and daughter trip to Kelowna from Penticton. Orchard Park Mall is just up Harvey Rd. Drove a little to West Kelowna to watch the new Dune. Cozy beds, fresh and clean linens. Lovely sleep. Great stay. Thank you.
Response from Todd on 5 Mar 2024
Hello Jana,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you and your daughter enjoyed your trip to Kelowna and the Coast Capri met your expectations.It's fantastic to know that the location worked well for your plans, especially with Orchard Park Mall conveniently nearby. We're also delighted that you had a comfortable and cozy stay, and that the fresh and clean linens contributed to a lovely night's sleep.We're glad we could be a part of your mother-daughter trip, and we hope you enjoyed watching the new Dune in West Kelowna. If your travels bring you back to the area, we would be honored to host you again. Thank you for choosing us, and we appreciate your positive feedback.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Ernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was nice and quiet and clean, wasn't that impressed with the TV service
Stayed 1 night in Feb 2024
Response from Todd W on 29 Feb 2024
Hello Ernie,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel nice, quiet, and clean—your satisfaction is our top priority.We apologize that the TV service did not meet your expectations. We understand the importance of a seamless entertainment experience during your stay. We will certainly take it into consideration as we continuously strive to enhance our services.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

2/10 Terrible

barbara

Stayed 5 nights in Apr 2023
Response from Todd on 22 Mar 2024
Dear Barbara,My name is Todd Weitzel and I am the Hotel Manager at the Coast Capri Hotel. Thank you for taking the time to share your review with us. Although we were happy you enjoyed some aspects about your stay, we were disappointed to learn about your overall experience. For this we would like to sincerely apologize.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a perfect stay. It’s in the right part of town
Stayed 1 night in Feb 2024
Response from Todd on 28 Feb 2024
Hello Kyle,We are truly grateful for your positive feedback regarding your recent stay at the Coast Capri Hotel. It brings us great satisfaction to know that your experience with us was nothing short of perfect.Our team takes pride in selecting the right location to ensure that our guests have a convenient and enjoyable stay. We're delighted to hear that our property's location in the right part of town contributed to your overall satisfaction.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I keep going back to the Capri because of the over-the-top service. The front desk staff makes me feel like family every time.
Stayed 1 night in Feb 2024
Response from Todd on 28 Feb 2024
Hello Tanya,Thank you for choosing to stay with us at Coast Capri Hotel and for taking the time to share your thoughts. We are thrilled to learn that our commitment to providing over-the-top service has been a key factor in your decision to return.It warms our hearts to know that the front desk staff has been able to create a welcoming and familial atmosphere for you during each visit. Making our guests feel like family is a core principle for us, and we are delighted to hear that it resonated with you.We hope to welcome you back soon!Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome. They honored the room upgrade without me having to bring it up. Check in was quick and smooth.
Stayed 1 night in Feb 2024
Response from Todd on 28 Feb 2024
Hello Ahmed,Thank you for sharing your recent experience with us. We appreciate your kind words and are delighted to hear that you found our staff to be awesome. It's wonderful to know that your room upgrade was honored seamlessly, and that your check-in experience was quick and smooth.Your satisfaction is our priority, and we are pleased that we could contribute to a positive stay!We look forward to hosting you again and providing you with another exceptional experience.Best regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Kirsten, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and offered the VIP amenity without me having to ask.
Stayed 1 night in Feb 2024
Response from Todd on 24 Feb 2024
Hello Kirsten,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our staff left a lasting impression on you and that you enjoyed the VIP amenity. It's our goal to anticipate and exceed our guests' expectations, and we're delighted that we could enhance your stay without you even having to ask.We truly appreciate your kind words and look forward to welcoming you back for another exceptional experience in the future.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Joanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very satisfied with the surroundings. Might have noticed a sewer odour in the main desk area however not in the rooms
Stayed 1 night in Feb 2024
Response from Todd on 20 Feb 2024
Hello Joanne,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your stay and found the surroundings satisfying. Your positive comments about our facilities are greatly appreciated.We also want to express our gratitude for bringing the odor issue to our attention. We apologize for any inconvenience this may have caused. Please be assured that we have investigated the matter promptly, identified the source of the smell, and have taken the necessary steps to address and fix the issue.We appreciate your understanding and hope that this isolated incident does not overshadow the overall positive experience you had with us.Thank you for choosing us as your accommodation, and we appreciate your feedback.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

6/10 Okay

Chris

Disliked: Amenities, property conditions & facilities
Your Key cards suck!
Stayed 2 nights in Feb 2024
Response from Todd on 20 Feb 2024
Hello Chris,Thank you for bringing your concerns about our key cards to our attention. We sincerely apologize for any inconvenience you may have experienced. We understand the importance of a reliable and efficient key card system for our guests.We are excited to share that we are in the process of upgrading our locking system to a new RFID technology. This improvement is aimed at providing a more seamless experience for our guests. The transition to the new system is underway, and we anticipate it to be fully implemented by mid-March.We genuinely appreciate your patience during this period of enhancement, and we are confident that the new RFID locking system will address the issues you've encountered.We value your feedback, and we look forward to the opportunity to provide you with an improved experience on your next visit.Thank you for choosing us as your accommodation.Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
This is a really nice, conveniently located hotel. The rooms are clean, comfortable and spacious. I would stay here again.
Stayed 1 night in Feb 2024
Response from Todd on 20 Feb 2024
Hello Jessica,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you had a really nice experience at our conveniently located hotel. It's wonderful to know that you found our rooms clean, comfortable, and spacious, and we're honored that you would consider staying with us again.Your satisfaction is our ultimate goal, and we appreciate your recognition of our efforts to provide a comfortable and enjoyable stay. Kind regards,Todd WeitzelHotel ManagerCoast Capri Hotel