Iron/ironing board, free cots/infant beds, free WiFi, bed sheets

Reviews of Canadas Best Value Inn Kelowna

2 out of 5
Canadas Best Value Inn Kelowna
2679 Highway 97 North, Kelowna, BC

Reviews

5.4
Rating 10 - Excellent. 19 out of 235 reviews" "
Rating 8 - Good. 39 out of 235 reviews" "
Rating 6 - Okay. 75 out of 235 reviews" "
Rating 4 - Poor. 56 out of 235 reviews" "
Rating 2 - Terrible. 46 out of 235 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Wilfredo

Stayed 2 nights in Jul 2022

2/10 Terrible

Micmack, Calgary

Disliked: Cleanliness, amenities, property conditions & facilities
Old old old. Severely overpriced for this quality. Would not recommend this place for the price. Should be under $70/night!
Stayed 1 night in Jun 2020
Response from Guest Relations on 29 Jun 2020
Your constructive feedback is appreciated. We are sorry you were not pleased with your visit. Our rates are some of the best in the area and it is unfortunate that you felt it did not align with your stay. As we improve moving forward, we hope you will give us another chance to impress you.

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Ken

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beds were very soft, only enough towels and supplies for 1 guest, and the office is closed after 11pm until 8am.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
It was cheap. The room is standard. There is an ice machine in the lobby.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lot of druggy people. Building was old. Carpet condition was not good. AC was running good.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Very basic room. Bathrom was not clean, nor were the coffee cups
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
good location, outdated tv remote, very long and steep staircase to second floor, quite challenging when carrying luggage, walls are thin.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
It’s was ok for a place to sleep. Room smelled clean, bedding was good. Bathroom was good but walls and mirrors needed a good clean. Location was great for what we were doing
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was not helpful in regards to suggestions for arranging transportation to the airport in the morning. The moulding around the door to the room was broken & part was missing, unpainted drywall patch on walls, fabric on chairs was dirty and threadbare, multiple layers of fitted sheets on bed. Door locks were questionable. When checking out at 4:20 am that door key was to be left in room as there was no front desk coverage or a key drop. Would not like to ever stay there again!
Stayed 1 night in Aug 2019
Response from Guest Relations on 22 Aug 2019
Thank you for letting us know about your recent encounter with us. On behalf of our team, please accept our apologies if your stay does not reflect our goal of providing an enjoyable experience. However, your feedback helps us get better, so we will share this with the team to resolve your concerns promptly. We hope you will give us another chance as we know we can work to improve your perception in the future.

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property had nice little green space with picnic bench. Easy access to all restaurants. The only not so great was old fashion keys to first enter the stair gate and second key to the room with only one set provided.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Outside patio was nice beside the big dumpster bin filled to top with garbage ,flies and not really appealing odours.
Stayed 3 nights in Aug 2019
Response from Guest Relations on 12 Aug 2019
Thank you for the review. Our dumpsters are serviced weekly and we are sorry for any disturbance it may have caused you. Nonetheless, we trust that your accommodations were in order and we hope you have a wonderful trip home.

8/10 Good

Kathy, BC interior

Travelled with partner
Liked: Cleanliness, staff & service
Nice backyard, convenient location and reasonable price
Stayed 1 night in Jul 2019
Response from Amy- Management on 27 Jul 2019
Thank you so much Kathy for your feedback. We appreciate and hope to see you again next time you visit Kelowna !! Best Wishes

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Jul 2019
Response from Amy- Management on 27 Jul 2019
Thank you for your feedback!

4/10 Poor

Verified traveller

Travelled with partner
It is old ,no elevator the stairs are steep, door to stairs is to close when handling bags
Stayed 2 nights in Jul 2019
Response from Guest Relations on 22 Jul 2019
It is only through guest feedback that we can continually improve our facilities, so thank you for leaving some input on your recent stay. We are so sorry that we failed to meet your expectations and our team will work together to do better in the areas that matter most to our guests. We wish you nothing but the best and hope you'll give us another chance in the future.

6/10 Okay

Helen

It was ok
Stayed 1 night in Jul 2019
Response from Amy- Management on 27 Jul 2019
Thank you for your feedback, we would love to see you again!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor condition, poor services, dirty the bathroom, .......
Stayed 1 night in Jul 2019
Response from General Manager on 16 Jul 2019
Your satisfaction is our primary concern, so we're saddened to hear of your concerns. Our team is typically commended for providing exceptional accommodations and friendly service, so we'll be sure to look into your comments further. During your next trip to the area, it would be a delight to change your perceptions. All the best!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean.. n quiet...and the outside had a very nice place for pictures had a gazebo n had picnic tables
Stayed 1 night in Jul 2019
Response from Amy- Management on 8 Jul 2019
Thank you so much for your feedback. We appreciate and hope to see you again next time you visit Kelowna !! Best Wishes

2/10 Terrible

Sally, Vancouver

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The drug addicts lounging in the parking lot in the morning as I left were disturbing and one man approached me asking questions and seemed to be trying to recruit me for something (pimp? Dealer?), it was disturbing and I didn’t feel safe. I left immediately.
Stayed 1 night in Jul 2019
Response from Guest Relations on 12 Jul 2019
Dear Sally, Please accept our sincerest apologies for the situation you encountered regarding the other guests on the property. We do encourage guests to report all suspicious activity to us or the proper authorities so we can mediate however necessary. We'll take every measure to ensure the security on our property is tightened, and we look forward to the opportunity to show you a more relaxing stay.

4/10 Poor

Jane, Edmonton

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The door handle was falling off, there were stains in the coffee cup, coffee wasnt replenished on our three day stay, the mirror was dirty, there was no laundry bag provided or lotion or shower cap, no hair dryer, two of the light bulbs were missing from the bathroom vanity, one of the lightbulbs was dead, they didnt vacuum between nights, the bed sheets were ripped, there was garbage in the dresser drawer and under the bathroom sink from previous occupants. The pictures were hanging crooked, the phone was sticky. The front desk receptionist was pleasant and efficient.
Stayed 3 nights in Jun 2019
Response from Guest Relations on 5 Jul 2019
Dear Jane, Our front desk personnel will be honored to know they could brighten your visit. However, please accept our apologies for the state of your room upon your arrival and throughout your stay. Know that our team is just a phone call away if you need us, and we are eager to address any issues as they arise. That being said, we're looking into the problems you mentioned and amending them right away. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.

8/10 Good

Kathy, BC interior

Travelled with partner
Liked: Cleanliness, staff & service
location, price, parking & spacious backyard. Convenient for event we attended & nearby shops.
Stayed 1 night in Jun 2019
Response from Amy - Management on 1 Jul 2019
Thank you so much Kathy for your feedback. We appreciate and hope to see you again next time you visit Kelowna !! Best Wishes

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
It was a dump. I wouldn’t pay anything to stay there
Stayed 1 night in Jun 2019
Response from Management. on 23 Jun 2019
Hi there, We are sad to hear you say that, however we are a clean and budget friendly establishment and have been making many improvements to our motel and have heard immense positive feedback! Thank you

8/10 Good

Kathy, BC interior

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy location, nice backyard & convenient parking
Stayed 1 night in Jun 2019
Response from Amy- management on 16 Jun 2019
Thank you for your feedback! We would love to see you again!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horribly unclean. There was duct tape holding the bathroom door together. Everything was filthy including the drawers. I do have pictures to back up the uncleanliness.
Stayed 2 nights in May 2019
Response from Guest Relations on 10 Jun 2019
We never want to compromise on cleanliness or comfort, so it's disappointing to learn that your stay fell short of your expectations. We are sorry for not delivering a great stay but we appreciate you leaving us feedback. Your concerns will be addressed with our housekeeping staff to ensure this won't happen again and we hope that you will be willing to give us a chance to turn your experience around moving forward.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pricing was terrible for two nights. Weird stains on the floor and walls. Would not recommend
Stayed 2 nights in May 2019
Response from Amy - Management on 28 May 2019
Thank you for your feedback. We take comments like yours very seriously and are working on improvements to our property. Please note pricing is reflective of the busy tourist season in Kelowna ! We are sorry you were not satisfied with your stay however we hope we will see you again in the future! Take Care,

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
As we only needed to stay a few hours to sleep before a very early flight it was ok but I wouldn't want to spend any longer there. The room were clean for the most part, but some parts were very run down. They had fresh paint, but broken floor tiles and toilets that did not flush properly. It looks like they are trying to update the place. Staff was pleasant if lacking a little in training.
Stayed 1 night in May 2019
Response from Amy Management on 28 May 2019
Thank you for your feedback! At the moment we are updating the property and appreciate your comments. We hope to see you again, Thank you!

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gazebo out back is very pretty out back, with the fruit trees its a nice little getaway in the middle of a busy city.
Stayed 2 nights in May 2019
Response from Amy - Management on 28 May 2019
Thank you for your comments, we look forward to seeing you again! Take Care!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
The bathroom need upgrading The TV remote did not work , The no smoking room smelled of smoke every day after cleaning
Stayed 4 nights in May 2019
Response from Amy - Management on 28 May 2019
Thank you for your feedback! We are upgrading the property and look forward for you to stay with us again. Thank you for booking with us

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
To close to main road, very noisy. No restaurant for brrakfast
Stayed 1 night in Apr 2019
Response from General Manager on 29 Apr 2019
Our team appreciates your feedback. We are sorry for the unwanted noise but hope that you were still able to have a great night's sleep. We hope you were able to take some positives away from your stay and we would love the honor of hosting you again in the future. All the best.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The property was old and decrept. They had a truck parked under the entry porch blocking it's use. Only half of the eight lightbulbs in the room worked. The was no microwave in the room. One electric plugin did not work, and the one in the bathroom only worked if the light and fan in there was turned on. The stairs were very steep, there was not a proper landing space at the bottom, only about a foot to the door. Could not park my car where I could see it from the room. The Website sad they only had 3 rooms left, but I only saw one other guest or guest car there in the 2 days I was there. The website lied. The picture of the picnic table looks like from a park someplace -- I never say that there. The price advertised $54 a night, the charge was way more than that. I would NOT recommend this property. I must say, the registration girl did speak good Engilish and was some accommodating.
Stayed 2 nights in Apr 2019
Response from Management on 3 May 2019
Hi there, We would like to address your concerns. First off the reason the truck is parked there is due to a incident that occurred and the property was damaged extensively - people are driving too quickly through there and it is unsafe for guests and the general public alike. We understand your concerns for the room and would like to apologize however we as a property do not tolerate inappropriate remarks. It is up to the property to decide how many rooms to disclose - we don’t see why that was a concern for yourself. The prices are never advertised for that low price especially in the busy season please ensure you are viewing in Canadian Currency. We appreciate you booking with us however we do not believe the staff speaking English or how many rooms are disclosed online is of any concern of yours. If you have any further concerns please feel free to contact the property directly.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room filthy. Towel rack pulled out of wall when trying to get the towel. Door did not lock it had been kicked in . Tv did not work. Refused to stay in room . showed another room but wanted to charge us $20more because we had a pet. Was some what better but still not acceptable . we will never book through this site again.
Stayed 1 night in Mar 2019
Response from Management on 30 Apr 2019
Hi there Thank you for your feedback, we apologize that you did not like your stay. We are currently undergoing renovations at the property and are making many improvements to our rooms. However, please note : Pet fees are applicable for pets as stated on the website through which you booked and we have certain pet designated rooms. - Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Needs to be upgraded. However slept well. Reasonable with good location
Stayed 1 night in Mar 2019
Response from Management on 29 Apr 2019
Thank you for your feedback - we are currently working on renovations at the property. Would love for you to come and visit us again!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smelly, had not been cleaned. Lights burnt out in bathroom. The carpets were so stained couldnt take shoes off. Hair in shower and bath tub from previous person.
Stayed 4 nights in Dec 2018

6/10 Okay

Domenic

Liked: Staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018

2/10 Terrible

Carot44a, Trail

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find close to sow emmenities about it The rest was disheartening to tell truyh
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

6/10 Okay

Mike, Calgary

Liked: Cleanliness, staff & service, room comfort
Nothing special clean and easy access Nothing happened but I Did not feel safe parking my vehicle there
Stayed 1 night in Nov 2018

10/10 Excellent

Ilie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and excellent location. Bathroom clean and excellent functionality
Stayed 1 night in Nov 2018
Response from Management on 30 Apr 2019
Thank you for your positive review ! We look forward to hosting you again! Take Care,

2/10 Terrible

Ramsa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Smell
It was horrible. The room itself smelled very bad.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The front office is closed between 12-3. You can’t check in earlier or even talk to someone unless you call. Tried to check out and again the front office was closed. I needed to drop off the keys. No mail slot. I had to go back to the room and leave them there. Then phone them to tell them where they were. The room phone was broken.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

The owners had no idea we were booked . It took a while to verify our reservation
Stayed 1 night in Jul 2018
Response from Management on 28 May 2019
Hi there Thank you for your comments however the owners do not operate the front desk so I am unsure where you received that impression.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with this location Moved after 1st night
Stayed 6 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Room was not cleaned fully when we got there. Staff were really helpful though.
Stayed 3 nights in Jul 2018

2/10 Terrible

Janice, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no hair dryer in the room, the room is dark & carpet was very dirty and found cockroaches in the room. Service was bad
Stayed 1 night in Jul 2018

2/10 Terrible

Rukhsana, Ottawa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No trees at the front, this the picture from the back showing some other place's trees. Extremely dirty and dingy place. WIFI doesn't work but staff keeps insisting it will work if you login in their (dirty) lobby, then somehow it will keep working even if you go to your room. Ridiculous. Dirty smelly building. Never stay there, your will regret it, like we are. We were fooled by the picture. It looks in the picture like it is somewhere in the country in the middle of a green space. Front and back there are dimly lit parking lots.
Stayed 1 night in Jul 2018

8/10 Good

Beatriz, Edmonton, AB

Liked: Cleanliness, property conditions & facilities
Nice hotel close to fast food and gasoline station
You get exactly what you pay for. Since it's on the cheaper side (compared to the other hotels in the area), the hotel and the room looks a bit older. Room had TV, fridge, microwave, aircon and a sofa. Wi-Fi was really disappointing because even though they restarted their system after I talked to the front desk staff, we still had trouble connecting and it was super slow.
Stayed 2 nights in Jul 2018