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The hotel is large, but well-maintained. The staff is very helpful and responsive. The only down side was waiting for the elevator at peak use times, because there were so many guests late March... The location is perfect, walking distance from the train station, and near downtown restaurants
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We are glad to meet your expectations regarding our facilities.All staff hopes that you choose to stay with us again in the future.KAMENOI HOTEL BEPPU
8/10 Good
Philip Ping Hung
Travelled with group
6 Dec 2023
Liked: Staff & service
I am surprised the hotel is so close to the local market which allows me to experience this wonderful and energized community of their daily.
I strongly recommend walking the city and enjoying the uniqueness of Beppu city on foot.
Philip Ping Hung
Stayed 1 night in Nov 2023
Response from Kamenoi Hotel Beppu on 25 Dec 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We are glad to meet your expectations regarding our locations.We are looking forward to seeing you again.KAMENOI HOTEL BEPPU
6/10 Okay
Nim Chi Louisa
Travelled with family
22 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
The staff is excellent and helpful when checking in and out. However, there has been a huge improvement in cleanliness in the room utilities. Dirts are found in the washing basin. Quite a challenge for the elderly to walk from the station to the hotel.
Nim Chi Louisa
Stayed 1 night in Nov 2023
Response from Kamenoi Hotel Beppu on 30 Nov 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We apologize for not being able to meet your expectations regarding cleaning and conditioning in your room. We will also provide guidance to related departments and partner companies and make improvements.We are looking forward to seeing you again.KAMENOI HOTEL BEPPU
4/10 Poor
Fenny
Travelled with family
16 Nov 2023
Food poor
Fenny
Stayed 2 nights in Oct 2023
Response from KAMENOI HOTEL BEPPU on 30 Nov 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We apologize for not being able to meet your expectations regarding our food. We will also provide guidance to Chef and related departments and make improvements.We are looking forward to seeing you again.KAMENOI HOTEL BEPPU
Amazing. So convenient, wonderful service and warm and welcoming staff. Close to Beppu station. Can’t wait to return another time and enjoy the area again. Thank you gracious team of Kamenoi Beppu Hotel (and the City Community of Beppu)! Makotoni, arigatou gozaimashita (^-^)
Masakatsu
Stayed 2 nights in Nov 2023
Response from KAMENOI HOTEL BEPPU on 30 Nov 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We are glad to meet your expectations regarding our hospitality with our team members.All staff hopes that you choose to stay with us again in the future.KAMENOI HOTEL BEPPU
Close to JR and bus station so it is very convenient. The Buth was very nice and relaxing.
Takako
Stayed 2 nights in Sep 2023
Response from KAMENOI HOTEL BEPPU on 30 Nov 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We are glad to meet your expectations regarding our location and Onsen as well.We are looking forward to seeing you again.KAMENOI HOTEL BEPPU
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We are glad to meet your expectations regarding our rooms and spa, Onsen as well.We are looking forward to seeing you again.KAMENOI HOTEL BEPPU
8/10 Good
Ka Keung
18 Sept 2023
Ka Keung
Stayed 2 nights in Sep 2023
8/10 Good
Sabrina
Travelled with family
4 Sept 2023
Liked: Cleanliness, staff & service
Room is clean and staff is helpful, but the aircon in the room can only be set low/medium/high, our room is still hot even when set at high. The air con design is weird considering this is a hotspring hotel.
Location: good, 5 mins walk from Beppu Station
Sabrina
Stayed 2 nights in Sep 2023
Response from KAMENOI HOTEL BEPPU on 30 Sept 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We apologize for not being able to meet your expectations regarding air conditioning. We will try control for air conditioning and also provide guidance to related departments and partner companies and make improvements.We are looking forward to seeing you again.KAMENOI HOTEL BEPPU
8/10 Good
sadanan
Travelled with family
22 Jul 2023
Liked: Cleanliness, staff & service
The waiting time for elevator was a bit troubling
sadanan
Stayed 4 nights in Jul 2023
Response from KAMENOI HOTEL BEPPU on 26 Jul 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.Regarding the operation for elevator,We will have the improvement works next year.We are looking forward to seeing you again.KAMENOI HOTEL BEPPU
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We are looking forward to seeing you again.Kamenoi Hotel Beppu
The property is a bit dated but the facilities are great. Good breakfast buffet and excellent Japanese restaurant. The food and services is great.
Pui Ying Joanna
Stayed 4 nights in May 2023
Response from Kamenoi Hotel Beppu on 26 May 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.We are glad to meet your expectations regarding our hospitality with our staff restaurant as well.We are looking forward to seeing you again.Kamenoi Hotel Beppu
6/10 Okay
Thomas
Travelled with group
29 Mar 2023
Liked: Cleanliness, staff & service
Very small rooms; great buffet, but very crowded. Appears to be a major destination for Korean and Chinese tourists. Can walk to most areas of Beppu from this location.
Thomas
Stayed 2 nights in Mar 2023
Response from Kamenoi Hotel Beppu on 5 Apr 2023
Thank you very much for your staying with us at Kamenoi Hotel Beppu.And we appreciate your feedback to the site as well.We are looking forward to seeing you again.Kamenoi Hotel Beppu
Great staff, location, and dining choices. My 3rd stay in 3 months :)
Hideaki
Response from 亀の井ホテル別府 くちこみ担当 on 12 Jan 2023
Hideaki 様Thank you very much for using Kamenoi Hotel Beppu with 3 times in 3 month.We are glad to meet your expectations regarding hospitality with our staff, location and variety of meal.We are looking forward to seeing you again.Kamenoi Hotel Beppu
Thank you for using Kamenoi Hotel Beppu.and thank you again for your feedbackWe hope you enjoyed your staying with us and the experience in Beppu.We look forward to seeing you again.Kamenoi Hotel BeppuRooms Department
Thank you for VIP Expedia room upgrade, we have the best room after we request to nonsmoking room. The front desk staff accidentally put us to smoking room.
Dear guest,Thank you very much for your staying and at KAMENOI HOTEL BEPPU, and appreciated posted your valuable comment.We look forward to your next visit soon.Kind Regards,
6/10 Okay
Suliana
Travelled with family and small children
12 Aug 2022
Liked: Cleanliness
Very comfortable beds and large room. The elevators were so slow and always full so you had to wait a long time to go anywhere. Check in was also really slow. We loved the outdoor bath but it was difficult to get there because the elevators took forever to come. Convenience store right across the road is helpful as the breakfast is quite expensive compared to other hotels. It is dated and seems like the operator is stuck in the bubble period. It needs to find a way to move into this century and make things run more smoothly and efficiently for people on time constraints or those of us traveling with kids. Check out was easy because we left at 8 rather than at the peak check out time of 10 to 11.
Older hotel but the facilities are still nice.
On the 3rd floor there is a little souvenir shop, game arcade center and the public bath.
The breakfast was average
Mitchell
Stayed 1 night in Sep 2021
Response from Beppu Kamenoi Hotel on 19 Sept 2021
"Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again very soon.
Sincerely,"
Convenient location - close to the Beppu station. Onsen within hotel - easy access. Comfortable and spacious rooms. The 2 restaurants are also good - Italian and Japanese.
Belinda YL
Stayed 2 nights in Feb 2020
Response from beppu kamenoi Hotel manager takemura tadassi on 20 Feb 2020
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.
Excellent breakfast! Full of different choices! clean room.
Verified traveller
Stayed 1 night in Jan 2020
Response from Beppu Kamneoi Hotel General manager Takemura" on 16 Feb 2020
"Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.
Sincerely,"
6/10 Okay
Verified traveller
14 Feb 2020
Verified traveller
Stayed 1 night in Feb 2020
6/10 Okay
Verified traveller
31 Jan 2020
The hotel was so-so. The only reason we stayed there is because it’s near the rugby stadium. Most staffs don’t speak English.
Verified traveller
Stayed 1 night in Oct 2019
Response from BEPPU KAMENOI HOTEL on 6 Feb 2020
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again very soon.
Sincerely,
8/10 Good
Toa, Singapore
30 Jan 2020
Liked: Cleanliness, amenities
Over-rated about walking distance between BEPPU station and the Hotel. And the tallest hotel in the BEPPU which cannot be seen from the Station. Only one small signage in the middle of walking route.
Toa
Stayed 3 nights in Jan 2020
Response from Tomonaga on 1 Feb 2020
Thank you very much for choosing BEPPU KAMENOI HOTEL.We appreciate you taking the time to write to us. We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests.
good location and price.
nothing more. if you want to stay as business , very convenient hotel.
near for everything.
Verified traveller
Stayed 1 night in Jan 2020
Response from TAKEMURAManager on 17 Jan 2020
Thank you very much for choosing BEPPU KAMENOI HOTEL.We appreciate you taking the time to write to us.
We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests.