Bar (on property)

Reviews of Hilton Garden Inn Portsmouth Downtown

3 out of 5
Hilton Garden Inn Portsmouth Downtown
100 High St, Portsmouth, NH

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1008 reviews" "
Rating 8 - Good. 269 out of 1008 reviews" "
Rating 6 - Okay. 110 out of 1008 reviews" "
Rating 4 - Poor. 69 out of 1008 reviews" "
Rating 2 - Terrible. 40 out of 1008 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jim

Nice facility overall; in town location makes parking a little confusing, however - and pricey.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice and close to everything in Portsmouth, NH!
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just on the outskirts of all the main streets in downtown Portsmouth. You can park your car in the municipal lot across the street for the weekend and walk everywhere you want to go.
Stayed 2 nights in Jan 2024

6/10 Okay

Holly

Travelled with family, Travelled with family and small children
Liked: Staff & service
There is no parking included and it’s $40 for the garage or valet overnight. Rooms are in need of some updating for the price. Stains on the rugs and old mattresses and bedding. Location is good.
Stayed 1 night in Mar 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was generally very good, the only issue we had was that both the wall mount heating unit and the hotel HVAC unit were very loud
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities
Has a great indoor pool attached to the hotel. Nice to be able to park your car and walk around the city. Great area for dining and no box office shops-
Stayed 2 nights in Mar 2024

10/10 Excellent

Thornton, Huntington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, as always! Breakfast was great, valet parking too!
Stayed 2 nights in Mar 2024

6/10 Okay

Dana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our 5th floor room was very spacious. The drapes were coming off the rail. The tub had chips in the finish, and the shower curtain smelled mildewy. There was some kind of an exterior hood or condenser that came on and was VERY loud and actually made the room vibrate somewhat.
Stayed 1 night in Mar 2024

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We have stayed many times at this particular location and always enjoy, however we noticed a few minor changes that we would like to address. The front desk staff was less than accommodating when we had questions regarding our bill and the housekeeping left empty tissue holders and lack of extra toilet paper. Upon looking at the cleanliness of our room there was stains on the bedding and one of the lamp shades had an unpleasant color which was questionable as to what it was. Hopefully staff will be more attentive in the future.
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is nice. A little difficult to find. There is no parking so you either pay $40/night for valet or the parking garage.
Stayed 1 night in Feb 2024

4/10 Poor

TINA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the Hilton through Expedia and did not get the room I requested. The beds in the hotel looked like they were slept on. Definitely in need of new linens and found the mattress topper to be dirty. I have enjoyed staying at Hilton hotels in the past, but will think twice next time. Also, I was told the bar would, be open and it wasn't. Not a big deal but just felt as though I didn't get what I paid for. The location was good.
Stayed 1 night in Feb 2024

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Accessible shower was mildewy and floor drain was mostly plugged resulting in a flooded bathroom floor. We were moved to another room that was better, until i noticed several clipped toenails on the rug near the bed so i had to find a cleaner to vacuum the room.
Stayed 2 nights in Feb 2024

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reasonably priced but walls are thin and we could hear the guy coughing next door. Also key card didn’t work to get into the hotel so we had to buzz and wait to enter. Wasn’t a big deal because area seems safe.
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are friendly and helpful and made for a most pleasant stay.
Stayed 1 night in Feb 2024

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A few minor issue in the room, a ripped curtain with hair tangled in it, shower faucet was loose so the water was too hot or too cold all the time. The windows were dirty but only visible when they fogged up in the mornings. Otherwise comfortable and beautiful facility. Great views. I would stay again, hopefully in a different room.
Stayed 2 nights in Feb 2024

4/10 Poor

Erika

Liked: Staff & service, amenities
Disliked: Cleanliness
I’ve sent lots of family to stay here as a Portsmouth resident, but I stayed here myself for the first time and was very disappointed. My room had frayed bedspreads and the beds look like they weren’t made, just thrown together. My shower had lots of mold. Very surprised as we usually stay at Hiltons. Will not return.
Stayed 1 night in Jan 2024

6/10 Okay

Nancy

Stayed 1 night in Jan 2024

6/10 Okay

Linda

looks like new management was kind of disappointing that there was nobody having breakfast. Normally when I’ve stayed at the hotel and you go down at 8:30 it’s packed. that gives me kind of a bad vibe so I ended up going somewhere else for breakfast but the room was clean and updated from the last time I’ve stayed there it’s always in a great location!
Stayed 1 night in Jan 2024

2/10 Terrible

Thomas

Stayed 1 night in Jan 2024

10/10 Excellent

lisa

Stayed 1 night in Jan 2024

8/10 Good

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception associate was terrific and accommodating.
Stayed 1 night in Jan 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Victoria

Travelled with pets, Travelled with partner
Stayed 2 nights in Dec 2023

4/10 Poor

Bryan

Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

William, West Newbury

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Anatoly

Stayed 1 night in Nov 2023

10/10 Excellent

Shilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Steve, Essex

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on Thanksgiving night. The bar/restaurant server was great and we were grateful she was working.
Stayed 1 night in Nov 2023

10/10 Excellent

Megan

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff was so friendly and accommodating. 5 stars to all of them!! The rooms are ok, the pillows have no support and the beds are hard. But it’s very clean, and the location can’t be beat.
Stayed 1 night in Nov 2023

6/10 Okay

Jessica, Hude park

Travelled with family
I got a room at this hotel due to closeness to the music hall. The walk was minimal but felt totally away and on the r outskirts of any action. The hotel was nice the room was spacey. Pictures looked like what was shown in Expedia. The fridge was so clogged with it ice didn’t make anything cold that I put in it. The seal to the tub had black hold surrounding it. All it needed was a good tooth brush to get it out. All in all the hotel was decent but the cost was the same as a some of the nicer places around. If you want more action pick another hotel. If you want a quiet place to stay stay here.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Clean hotel. Loved there was a pool and hot tub. Will stay here again for sure.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean and comfortable. Quick walk to restaurants.
Stayed 2 nights in Nov 2023

6/10 Okay

Clara

Disliked: Property conditions & facilities, room comfort
Excellent location! A worn hotel than needs updating but was clean. Not up to the standard of a Hilton Garden Inn.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
we came to Portsmouth to visit my son at UNH - this place is always our second favorite spot to hit along the trail to UNH!! Within walking distance to.... EVERYTHING it's always a place we can be comfortable.
Stayed 2 nights in Nov 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Katherine T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Christine, Nahant

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel is centrally located and the staff were helpful and friendly. The the deluxe room was large. Parking was an additional $40 per day. The room provided only the bare minimum...Though we were Hilton Honors Members, water was not complimentary, but cost $3.00/bottle. You need to be a "silver member" to have a bottle of water provided without charge. Additional bedding- extra blanket or pillow for the room were not provided. Not a pen or paper were provided at the desk. The coverlet had many pulls and seemed thin and tired. The room was clean, however the shower base was moldy. As it is "off-season" in Portsmouth, we felt the room was overpriced for what was just.... OK.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

cooper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room temp was hot. Parking expensive..40.000 per night. Never mentioned when booking. Bathroom lighting was dark. Had bathtub(does anyone use these anymore) and not a walk in shower.
Stayed 1 night in Oct 2023

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Mari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Perfectly located in downtown Portland and relatively close to most restaurants and bars. Bathroom is a tad bit outdated along with tub but overall hotel and experience was very pleasant.
Stayed 1 night in Oct 2023