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Reviews of Holiday Inn Express - Layton, an IHG Hotel

2.5 out of 5
Holiday Inn Express - Layton, an IHG Hotel
1695 Woodland Park Dr, Layton, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 377 out of 800 reviews" "
Rating 8 - Good. 250 out of 800 reviews" "
Rating 6 - Okay. 96 out of 800 reviews" "
Rating 4 - Poor. 52 out of 800 reviews" "
Rating 2 - Terrible. 25 out of 800 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Tina on 26 Mar 2024
Dear Clayton, Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Addison

Liked: Staff & service
Disliked: Cleanliness
the staff was great. however our room was very loud and the shower was not very clean
Stayed 1 night in Mar 2024
Response from Tina on 25 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. I apologize for the renovation noise, I know it could be very unpleasant with a lot of construction. We appreciate your understanding. Again, thank you for choosing Holiday Inn Express

6/10 Okay

Roger

Travelled with partner
We didn’t get to go. It was non-cancelable and we had a horrible snowstorm so we couldn’t get there so we lost our money.
Stayed 1 night in Mar 2024
Response from Tina on 12 Mar 2024
We are very sad you did not get to experience the stay with us. We hope that it works out for you and can't wait to have you as a guest.

2/10 Terrible

Jonpaul, Carbondale

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tina on 18 Mar 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

6/10 Okay

Dan

Stayed 1 night in Feb 2024
Response from Tina on 25 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
great service
Stayed 1 night in Feb 2024
Response from Tina on 15 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Stanton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent
Stayed 1 night in Feb 2024
Response from Tina on 15 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Sandra, Parma

Travelled with family
Liked: Cleanliness, staff & service
The hotel is being remodeled and updated. The door locks are old and only worked half the time. The first room we were given had such a powerful smell it gave us a headache and we had to be moved to another room. The staff were incredibly nice about it.
Stayed 1 night in Feb 2024
Response from Tina on 13 Feb 2024
Thank you for your review. Here at Holiday Inn Express we strive to provide the best service you deserve. We hope to see you again.

10/10 Excellent

Kaitlyn

Stayed 1 night in Feb 2024
Response from Tina on 25 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

2/10 Terrible

Megan

Stayed 1 night in Feb 2024
Response from Tina on 25 Mar 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast
Stayed 1 night in Jan 2024
Response from Tina on 13 Feb 2024
Thank you for your review. Here at Holiday Inn Express we strive to provide the best service you deserve. We hope to see you again.

10/10 Excellent

Brenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and so was the pool and spa. Good breakfast
Stayed 3 nights in Dec 2023
Response from Tina on 13 Feb 2024
Thank you for your review. Here at Holiday Inn Express we strive to provide the best service you deserve. We hope to see you again.

10/10 Excellent

Janette

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable
Stayed 1 night in Dec 2023
Response from Tina on 13 Feb 2024
Thank you for your review. Here at Holiday Inn Express we strive to provide the best service you deserve. We hope to see you again.

10/10 Excellent

Canna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Clean room, friendly staff and love the free breakfast.
Stayed 1 night in Dec 2023
Response from Tina on 13 Feb 2024
Thank you for your review. Here at Holiday Inn Express we strive to provide the best service you deserve. We hope to see you again.

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tina on 13 Feb 2024
Our sincere apologies for not meeting your expectations. We thank you for your review and hope you will give us another chance to meet your expectations.

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Tina on 13 Feb 2024
Thank you for your review. Here at Holiday Inn Express we strive to provide the best service you deserve. We hope to see you again.

10/10 Excellent

Stacy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice having a private door going outside, any room with a balcony to sit on is awesome
Stayed 1 night in Dec 2023
Response from Tina on 14 Dec 2023
Hi Stacy, Thank you for your kind review. Thank you for choosing Holiday Inn Express for your recent stay. We loved having you here and hope we get to see you again soon. Your Friends at Holiday Inn Express Layton, UT

10/10 Excellent

Vanessa

Response from Tina on 13 Feb 2024
Thank you for your review. Here at Holiday Inn Express we strive to provide the best service you deserve. We hope to see you again.

10/10 Excellent

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very well kept hotel in a nice area, we felt safe walking the dog late at night. The staff was upbeat and helpful! Even though there was construction going on it did not impact our stay because it was happening midday when we were out.
Stayed 1 night in Nov 2023
Response from Amelia Dalton on 27 Nov 2023
Thank you for your review and we are happy to hear your stay with us was good. We hope to see you the next time you are in town.

8/10 Good

douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast, Comfy Bed, Great cookies at 7pm
Stayed 1 night in Nov 2023
Response from Amelia Dalton on 17 Nov 2023
Thank you for your review

10/10 Excellent

Lorenzo

Stayed 1 night in Nov 2023
Response from Amelia Dalton on 27 Nov 2023
Thank you for your review

6/10 Okay

Ruby

Travelled with partner
Liked: Cleanliness
Hotel very close to the I15 with great shopping and dining options. The room was clean but the hotel is very dated.
Stayed 1 night in Oct 2023
Response from Amelia Dalton on 24 Oct 2023
Thank you for staying with and I am happy to tell you that we will be starting our renovation by the end of the year. We hope to see you the next time you are in town.

8/10 Good

Joseph or Casey

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Amelia dalton on 24 Oct 2023
Thank you for you r review

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Hotel has a great location. It is a an older hotel, but nice. Right by a Target.
Stayed 1 night in Oct 2023
Response from Amelia Dalton on 21 Oct 2023
Thank you for your review and feedback. We are happy to hear you enjoyed your stay with us.

10/10 Excellent

Nidia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Amelia Dalton on 21 Oct 2023
Thank you for your review.

10/10 Excellent

Jake, Hines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many restaurants, all within walking. Shopping was also very close. Motel was easy to find, clean, and offered a good choice for breakfast.
Stayed 1 night in Oct 2023
Response from Amelia Dalton on 15 Oct 2023
Thank you for your review, we are happy to hear you enjoyed your stay.

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amelia Dalton on 15 Oct 2023
Thank you for your review.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2023
Response from Amelia Dalton on 15 Oct 2023
Thank your for your review

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable. Great fridge and microwave.
Stayed 3 nights in Sep 2023
Response from Amelia Dalton on 15 Oct 2023
Thank you for your review, we are happy to hear you enjoyed your stay.

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lacking, the vending machines were broken, my card to the room stopped working every day, no hot tub, dirty pool. No bueno.
Stayed 4 nights in Sep 2023
Response from Amelia Dalton on 2 Oct 2023
I am sorry your stay with us was not up tot he standard we would like to up hold. I will be addressing these issues you have brought to our attention

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 1 night in Sep 2023
Response from Amelia Dalton on 2 Oct 2023
Thank you for your feedback

10/10 Excellent

Darren

Stayed 1 night in Sep 2023
Response from Amelia Dalton on 21 Oct 2023
Thank you for your review

10/10 Excellent

Lauro, Riverton

Liked: Amenities
Great location
Stayed 1 night in Sep 2023
Response from Amelia Dalton on 28 Sept 2023
Thank you for your review

8/10 Good

Jeffree

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Holiday Inn never disappoints.
Stayed 1 night in Aug 2023
Response from Amelia Dalton on 28 Sept 2023
Thank you for your review and we appreciate the great feedback.

10/10 Excellent

Breanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just passing through on vacation. Was a good spot for us to stay for the night. No complaints and had a nice breakfast in the morning to get us going.
Stayed 1 night in Sep 2023
Response from Amelia Dalton on 28 Sept 2023
Thank you for the positive feedback and appreciate you staying with us and we are happy to hear you enjoyed your stay with us.

6/10 Okay

Brenda

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Definitely needs updating. We had to change rooms because of the smell in the 1st room they gave us. Smelled like cat urine.
Stayed 1 night in Sep 2023
Response from Amelia Dalton on 11 Sept 2023
Thank you for your feedback and we are happy to say that you we will be undergoing a renovation by the end of the year.

2/10 Terrible

Tammy

Stayed 1 night in Sep 2023
Response from Amelia Dalton on 2 Oct 2023
Thank you for your feedback.

8/10 Good

Carla

Stayed 2 nights in Sep 2023
Response from Amelia Dalton on 2 Oct 2023
Thank you for your feedback

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Amelia Dalton on 11 Sept 2023
Thank you for your review.

6/10 Okay

Carol Ann

Stayed 2 nights in Aug 2023
Response from Amelia Dalton on 18 Sept 2023
Thank you for your review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Amelia Dalton on 24 Aug 2023
Thank you for your feedback

10/10 Excellent

JAMES

Stayed 1 night in Aug 2023
Response from Amelia Dalton on 11 Sept 2023
Thank you for you review.

2/10 Terrible

Jon

Stayed 3 nights in Aug 2023
Response from Amelia Dalton on 6 Sept 2023
Thank you for your review

4/10 Poor

Kaylee

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Amelia Dalton on 18 Aug 2023
Thank you for your feedback

10/10 Excellent

Darwin

Stayed 1 night in Aug 2023
Response from Amelia Dalton on 6 Sept 2023
Thank you for your review

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were rude and not helful at all. They gave me the room they wanted to andnot the room I booked.
Stayed 3 nights in Aug 2023
Response from Amelia Dalton on 7 Aug 2023
I am sorry that you did not have a pleasant process. We did go ahead and cancel with no fees.

4/10 Poor

Michael

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not clean. Property was worn down. Breakfast with limited poor selections
Stayed 1 night in Jul 2023
Response from Amelia Dalton on 1 Aug 2023
I am sorry that your stay with us was not the up to the standards that we like to up hold. I am happy to say that we are getting ready for a renovation to start. Thank you for your feedback.

10/10 Excellent

Larry

Stayed 1 night in Jul 2023
Response from Amelia Dalton on 11 Aug 2023
Thank you for your review, we appreciate your feedback.

6/10 Okay

Corby

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property wasn’t very clean, cracking walls around our AC unit and breakfast was horrible. I’ve stayed at Holiday Inn before but this wasn’t what I recall them being. Go a little further to bountiful and their facilities are much better
Response from Amelia Dalton on 24 Jul 2023
I am sorry that your stay was not a good stay with us and we will be addressing the issues that arose during your stay.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice
Really nice hotel in a great location. Layton is such a nice city too.
Stayed 1 night in Jul 2023
Response from Amelia Dalton on 18 Jul 2023
Thank you for our review and we are so happy to hear you enjoyed your stay with us. We hope to see you the next time your our in Layton.