2/10 Terrible
Magalie B., Odenton
17 Jun 2024
Disliked: Cleanliness
Horrible stay! Don’t book here- have pic and videos- message me for proof
horrible stay!!!. Other positive reviews must be fake!!! House is large but run down, dirty and dusty. Air conditioning didn’t work in multiple rooms, toilets in two rooms didn’t flush, no hot water coming from sinks or shower in several bathrooms. There were cockroaches, huge spiders, colony of ants in bedrooms and kitchen drawers.
The house obviously isn’t rented out often as there was no food at all in the house (not even water) upon arrival. Staff told us they had been hired 3 days prior — although I had booked for March, then rescheduled to June - and had sent a list of groceries and menu prior.
Staff at the gate were unprofessional- shirtless and pants falling off upon arrival and throughout the day — fly unzipped.
We specified that 3 of 7 members of our group only ate fish (no chicken or beef) however, we were served chicken on the first night.
When we reported all of these matters of concern to the owner, things got much much worse. He accused me of lying and sent his house manager to check the house the following morning. She arrived at 7 am and barged into the room where two of my guests were staying waking them up in a very angry, hostile, aggressive manner. She spoke in a belligerent, taunting way stating multiple times “show me -show me” demanding to see the cockroaches and spiders. She wanted to enter the room where my daughter was sleeping - and close off all rooms not allowing us to get our massages.
We had to rebook for another villa.
Magalie B.
Stayed 5 nights in Jun 2024