Front of property – evening/night

Reviews of Hilton San Francisco Financial District

4 out of 5
Hilton San Francisco Financial District
750 Kearny St, San Francisco, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 1290 out of 2766 reviews" "
Rating 8 - Good. 639 out of 2766 reviews" "
Rating 6 - Okay. 386 out of 2766 reviews" "
Rating 4 - Poor. 213 out of 2766 reviews" "
Rating 2 - Terrible. 238 out of 2766 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lynn, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and the facilities were great. I wish in the hotel information where it states “parking available” it could have shared that it was $68/night.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Lynn, it's wonderful to hear that you appreciated the check-in process and facilities at Hilton San Francisco Financial District. We understand your concerns regarding the pricing of parking. We strive to provide full details about all amenities and services. We value your feedback as part of our commitment to continuous improvement. Thank you for choosing to stay with us and we hope to welcome you back soon.

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very accessible to all nice places in SF.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Evelyn, thank you for sharing your thoughts. We're thrilled you found the Hilton San Francisco Financial District's location convenient for your visit. We hope to welcome you back for your future adventures.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Daniela, it's delightful to see your 5-star rating. We are thrilled that Hilton San Francisco Financial District met your expectations. We would love to welcome you back during your next visit to San Francisco. Thank you for your support!

6/10 Okay

Christian

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Shower heads are TERRIBLE I have stayed at Hilton properties many times before and expect better than water saving shower heads that are given free from DWP to conserve water.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Christian, we appreciate your feedback and are sorry to hear of your dissatisfaction with the shower facilities. We always aim to balance guest comfort with our commitment to sustainability efforts. Your feedback is valuable and will be taken into account as we continue to improve our guest experience. We hope to serve you again in the future for a more satisfactory stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location and modern room
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thanks for the fantastic rating, David!It's outstanding we could exceed your expectations during your stay at Hilton San Francisco Financial District. We're all looking forward to your next stay with us.

10/10 Excellent

Gregory

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great near Chinatown and transit station. Building was nice, but is beginning to show its age a little. Perhaps it will need another renovation. Excellent stay overall
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Gregory, it's wonderful to hear you enjoyed your stay at the Hilton San Francisco Financial District. We're glad you found the location advantageous for exploring Chinatown and using the transit station. We're continually working to improve our facilities, and your feedback about potential renovations is greatly appreciated. We are delighted that you had an excellent stay, and we look forward to welcoming you back in the future.

10/10 Excellent

Shaysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay!
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Shaysa, it's wonderful to hear that you found Hilton San Francisco Financial District to be an excellent choice. We're pleased to know that our location met your needs perfectly. Thanks for taking the time to share your feedback with us. We hope to have an opportunity to host you again in the future.

8/10 Good

Edward

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 11 Apr 2024
Edward, thank you for staying at the Hilton San Francisco Financial District and rating your experience! We're always striving for full guest satisfaction and your insightful score helps us measure those efforts. Should you choose to visit us again, we hope to earn that perfect score. Your feedback is greatly appreciated.

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is quet but staff are terrible giving wrong imformation we are trying to change the date of the booking person we talk to is giving us imformation going back and fourth and the end of the day they said no refund is terrible and disappointing as we travel 15 hours fligt
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
John, it's regrettable to hear that you faced inconveniences during your interaction with our team members. We aim to provide clear communication and accurate information to all our guests, we're sorry if this wasn't your experience. We understand how important flexibility is, especially with long-distance travel involved. Please feel free to reach out directly, we would appreciate another opportunity to assist and improve your experience.

6/10 Okay

Mohammad

Stayed 1 night in Mar 2024
Response from Customer Service on 10 Apr 2024
Mohammad, it seems you've had a fairly average stay. It's important for us to ensure guests enjoy their experience and we'd love to hear your feedback in detail. During your next visit, we aim to elevate your impression. Safe travels!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Jenny, it's truly a delight to receive your stellar rating for Hilton San Francisco Financial District. Your support is greatly appreciated and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nearby ocean
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Enrique, it's fantastic to hear you enjoyed the proximity of Hilton San Francisco Financial District to the ocean. We certainly agree that our location is quite wonderful. We're eagerly awaiting the opportunity to serve you again in the future.

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Hazel, thank you for your excellent rating! We're thrilled that your stay at the Hilton San Francisco Financial District was enjoyable. We look forward to your next visit with us.

10/10 Excellent

Zdzislaw, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Zdzislaw, thank you for letting us know about your experience at Hilton San Francisco Financial District. We're glad you chose our hotel and hope to see you again in the near future.

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Thanks for the perfect rating, Valentin! We can't wait to see you again soon for another amazing experience at Hilton San Francisco Financial District. Have a great day!

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Urszula, thank you so much for the top rating you've given to Hilton San Francisco Financial District. We're thrilled to know that your experience with us was a great one. We look forward to welcoming you back in the future!

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Jeanette, thank you for your high rating of Hilton San Francisco Financial District. We trust that your stay was comfortable and fully met your expectations. Your support means a great deal to us and we hope to welcome you back again soon. Safe travels.

10/10 Excellent

Adilene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Adilene, thank you for your commendatory review. It's fantastic to know that the Hilton San Francisco Financial District exceeded your expectations. We hope your travels bring you back soon.

8/10 Good

carlos

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was incredibly dirty, the parking garage smells like urine and there were constanly homeless people in front of the entrance. Once inside, the hotel was nice and staff was decent
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Carlos, thank you for your valuable feedback. It's unfortunate to hear about your concerns with the surrounding area and the parking facility. Please be assured that we continually liaise with local authorities to maintain a welcoming and comfortable environment for our guests. We're pleased you found our hotel pleasing and our team members satisfactory. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here would definitely recommend to everyone
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Kate, it's wonderful to hear that you enjoyed your stay at Hilton San Francisco Financial District. We appreciate your recommendation and we couldn't be more thrilled to hear you would return. Thanks for sharing your excellent experience and we're looking forward to welcoming you back in the future.

10/10 Excellent

Hugolino

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar, la vista muy bonita y la limpieza excelente
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Hugolino, le agradecemos que se haya tomado el tiempo de compartir sus experiencias en Hilton San Francisco Financial District. Estamos encantados de saber que encontró hermosa la vista y apreció la limpieza. Sus maravillosos comentarios sirven como estímulo para nuestro equipo. Esperamos darle la bienvenida nuevamente para otra excelente estadía.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Thank you for the great rating, David!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton San Francisco Financial District! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Dioslaydis, Hialeah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 4 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Dioslaydis, thank you for sharing your comments. We're thrilled you found Hilton San Francisco Financial District's location to be handy for your trip. We hope your stay was enjoyable and we hope to see you again soon.

10/10 Excellent

juan, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Juan, we're thrilled to hear your stay at the Hilton San Francisco Financial District exceeded all expectations. It's always wonderful when our guests enjoy their experience down to every detail. We look forward to your next visit with us.

10/10 Excellent

Wendy, West Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Wendy, it's truly heartwarming to see your perfect score. Thank you for choosing Hilton San Francisco Financial District. We hope you have many amazing memories from your stay and we're looking forward to your next visit.

10/10 Excellent

Eva

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay agin.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Eva, it's splendid to hear you enjoyed your stay at the Hilton San Francisco Financial District so much that you would return. We eagerly anticipate your next visit.

10/10 Excellent

Nico

Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Nico, thank you for your top rating of Hilton San Francisco Financial District on Expedia. We're delighted to know your stay was satisfactory and look forward to welcoming you back in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walking distance to many places.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Linda, thank you for sharing your 5-star experience at Hilton San Francisco Financial District. It's great to hear that our prime location catered well to your exploration plans in the city. We appreciate your review and hope to welcome you back soon.

10/10 Excellent

STEVEN

Stayed 1 night in Mar 2024
Response from Customer Service on 12 Apr 2024
Thank you for the perfect rating, Steven!We are very pleased to hear that you had a wonderful stay at Hilton San Francisco Financial District. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Thank you for the excellent rating, Jennifer!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton San Francisco Financial District! We look forward to hosting you again soon.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Esmeralda, thank you for your positive rating! We're thrilled to know you enjoyed your stay at Hilton San Francisco Financial District. We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Zhengbo

good
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Zhengbo, we're thrilled to know that your stay at Hilton San Francisco Financial District met your expectations. We appreciate your feedback and look forward to seeing you again. Safe travels!

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Javier, it's fantastic to hear you appreciated the views at Hilton San Francisco Financial District. Here's to hoping we see you again soon for another memorable experience.

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Dalton, it's delightful to know you had a wonderful experience at Hilton San Francisco Financial District. We appreciate your rating and we look forward to your next stay with us.

10/10 Excellent

Tiger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Tiger, thank you for your high rating! We're thrilled that your stay at Hilton San Francisco Financial District met your expectations. We value your patronage and look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could see Alcatraz from my room. Fast elevators wharf we were on the 27th floor. Amazing environment. Will be the only place I stay at in sf from now on
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Dalton, it's fantastic that you've found your go-to destination in the Hilton San Francisco Financial District. Our team is thrilled you enjoyed the fast elevators and stunning view of Alcatraz from your room. We look forward to your next stay. Safe travels until then.

10/10 Excellent

Marjoree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Mar 2024
Marjoree, thank you for taking the time to rate your stay at Hilton San Francisco Financial District. We're thrilled to know that you had a wonderful experience. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

Astra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views of the city from our room! Great central location, easy walking distance to many lovely bars and restaurants. This was our first time staying at this hotel and we'll definitely return. We've stayed in San Francisco many times, this hotel offers ease of access and great service in a fantastic walkable neighborhood that many others do not.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Astra, it's delightful to read about your excellent experience at Hilton San Francisco Financial District. We're thrilled you enjoyed our central location and breathtaking city views. Your kind words about our service and convenience truly resonate with our commitment to providing memorable experiences. We're eagerly anticipating your next visit. Thank you for choosing us for your San Francisco stay.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for the fantastic rating, Jennifer!We strive to make all of our guests feel welcome and relaxed during their time at Hilton San Francisco Financial District! We can't wait to see you again soon.

10/10 Excellent

Gabino

Stayed 1 night in Feb 2024
Response from Customer Service on 16 Mar 2024
Thank you for the wonderful rating, Gabino!It's fantastic you enjoyed your time at Hilton San Francisco Financial District so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Ghazwa F Al

Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Ghazwa, it's excellent to know you had a remarkable stay at Hilton San Francisco Financial District. We're grateful for your perfect score and look forward to hosting you again in the future.

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of everything you need!
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Sophia, we can't tell you how thrilled we are to hear you enjoyed the conveniences Hilton San Francisco Financial District has to offer. It is always a pleasure to know our prime location provided easy access to all your needs. We can't wait to welcome you back for another delightful stay. Thank you for choosing us.

10/10 Excellent

Gayle, La Palma

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Thanks for the outstanding rating, Gayle!We're delighted your time at Hilton San Francisco Financial District was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 Terrible

Ruben

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have pictures and videos of how dirty the room was left in. Blood on the pillow and sheets completely dirty
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Thank you for sharing your feedback with us regarding your stay. Please call the hotel and ask for the manager on duty to help resolve any issues you may have had, and thank you for letting us make this right.

8/10 Good

Windy

Liked: Cleanliness, staff & service, property conditions & facilities
We’d stay again. The only issue was our air conditioner wasn’t functioning properly.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Windy, it's wonderful to know that you would choose Hilton San Francisco Financial District again. We appreciate you bringing the matter about the air conditioner to our attention. Ensuring a comfortable stay is our priority and our team is looking into it. See you on your next visit!

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The only thing I didn’t like was paying for parking. Located in a busy area
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Jasmine, thank you for sharing your delightful experience at the Hilton San Francisco Financial District. We're thrilled that you had a wonderful stay with us. We recognize parking in bustling areas can pose challenges and appreciate your understanding. We eagerly anticipate your next visit for an even more exceptional experience.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Cynthia, thank you for highlighting the cleanliness of Hilton San Francisco Financial District. We believe that a fresh and spotless environment is crucial for a delightful stay. We hope to welcome you back soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!!
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Melissa, it's fantastic to hear that you enjoyed your stay at Hilton San Francisco Financial District! It's our mission to provide an excellent guest experience, so your feedback is greatly appreciated. Please consider us for your next visit to the area.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was terrible. Toilet did not flush. Bathtub was cracked. Shower curtain torn.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Michael, we regret to hear about the issues you faced with your bathroom. We strive to ensure every guest has a comfortable stay, and your experience does not reflect our usual standards. We've taken note of your concerns and our maintenance team is now working to rectify them. We hope for an opportunity to offer you a more satisfactory stay in the future.

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the bar tender
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Thank you for the fantastic rating, Spencer!It's outstanding you had such a wonderful experience at Hilton San Francisco Financial District. We care about the satisfaction of our guests. We can't wait to see you again soon!