Ratings based on 392 Verified Reviews

3.3 out of 5
63% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Santa Rosa, CA

Posted 13-Mar-2017
Pros: Chairs and tables, good closet space. Very comfortable.
Location: View of the Marina, quiet walking paths with places to sit along the marina and shoreline. Walking distance to several places to eat.
Beautiful view of marina, quiet, clean, no hassle. Large room. WIFI,
5out of 5
Recommended
for Everyone
by A verified traveller from British Columbia

Great for self catering

Posted 03-Feb-2017
This is the first hotel I have stayed at where all the kitchen equipment and dishes are washed centrally and only put in rooms when needed. This is a very hygienic way of operating, with minor inconvenience if you don't know how they do it and don't ask. The pans were all clean in plastic bags. The hotel is modest but room had been painted. There was no smell of cleaning materials or anything else on entering my room. Staff were all helpful and volunteered the fact that breakfast was "grab and go". No availability of decaf coffee. Generally much better than expected for this class of hotel.
Comment from Hotel Management
09-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you appreciated the cookware policy and that our staff provided you with great customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
4out of 5
Recommended
for Everyone
by A verified traveller

Good stay

Posted 20-Jan-2017
We had a good stay and the rate was pretty good. The only thing is they should buy more towels every time we asked the front desk she was still washing ๐Ÿ˜•๐Ÿ˜•
Comment from Hotel Management
23-Jan-2017 by Manager, Hotel Management
Thank you so much for sharing your experience with us. It's great to hear that you had a good stay and the rate you had was a good price. I do apologize about the shortage of towels, we did place an order and we are waiting on shipment Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
2out of 5
by A verified traveller from Nashville, TN

Lipstick on a pig doesn't make it pretty

Posted 17-Jan-2017
Pros: Nothing.
Cons: Everything.
Location: Looked like there was fishing close by...
Reservation said non-smoking. They didn't have a non-smoking room and said booking via Expedia doesn't guarantee a non-smoking room. Call me crazy but isn't that why you specify what you want? So that it is guaranteed!? Room was disgusting. Reeked of cigarette smoke, the comforter had pen marks all over it and the floor was sticky. The hallway reeked of pot. I left and went down the street to the Marriott and got a room there, albeit much more expensive but it was worth every penny to not have to shower or sleep in a room that was so nasty.
3out of 5
Recommended
for Everyone
by A verified traveller from Smitj

Near the Marina

Posted 16-Jan-2017
Just wanted to visit some friends, the hotel was priced fair and allowed me access to the entire Bay Area
Comment from Hotel Management
16-Jan-2017 by Manager, Hotel Management
Thank you so much for sharing your experience with us. It's great to hear that you were able to access the entire Bay Area during your stay with us. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
1out of 5
by A verified traveller from Toronto, Ontario

Worst Hotel Experience--Ever.

Posted 13-Jan-2017
Pros: The location was good. But that's it.
Cons: They need to hire staff that actually care about customer service. Advise guests in advance that cooking supplies are not provided/must be checked out
Location: The location is nice as it's by a marina. There's great retail nearby (Target, Safeway) and restaurants which look new.
I have stayed at my fair share of hotels during my 55 years of life and never once have I felt the need to share my experience on a review site. My recent stay at this hotel changed that precedent. My husband I booked a non-smoking room through Expedia. Issue 1 of 3: As we walked to our room, the smell of marijuana was heavy and came from more than one room (all non-smoking) in both corridors. They provide a laminated (so it must be important) notice that smoking of any kind will not be tolerated and those found violating this rule will be charged $250 and asked to leave. Fast forward to the next day. After a terrible night sleep on a bed that felt like a crate and a bedspread that weighed less than a thin bathrobe, we returned to the hotel, the corridors wreaked of cigarette smoke (in our non-smoking corridor) and when we opened our door, the stench of smoke was abundant. We went to the front desk where the "attendant" stated that he had an earlier complaint about that but that there was nothing he could do about it. We persevered and finally had him call his manager who directed him to knock on each door to find out who was violating the rules and deal with it. This "attendant's" attitude was disinterested ("I can't make them leave." disrespectful "Even though others complained, you're the only ones making a big deal out of it." and non-compliant. He didn't knock on any door. He simply sprayed Febreeze in the hallway. There's a lot more but I'm out of characters.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jan-2017
Quiet relaxing stay. I didn't run into any trouble. Only when I first checked in the room they gave me hadn't been cleaned but they immediately moved me to a clean room with a view.
Comment from Hotel Management
13-Jan-2017 by Manager, Hotel Management
We appreciate you sharing your experience. I am pleased to read you were able to relax at our hotel and you were assisted properly by our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2out of 5
by A verified traveller from California

Beware the budget rate

Posted 10-Jan-2017
Pros: The view of the harbor.
Staff was nice enough but the room smelled like cat urine, the ventilation smelled musty, the beds evidently hadn't been vacuumed under in ages (don't want to guess at what was under the dust bunnies), the furniture was raggedy and chipped, and we had all of two towels for a double queen room. The shower made a god-awful screeching noise if you turned it from the trickle setting and the ground-floor room looked out onto a dog-walking thoroughfare with people at bed level right outside the window. Booked two nights and didn't return for the second!
Comment from Hotel Management
13-Jan-2017 by Manager, Hotel Management
Your review recently caught our attention. I am sorry to hear that the room you were checked into had an odor. I will definitely speak with our housekeeping staff about cleanliness of the rooms. Also I do apologize about the shower making an awful screeching noise, which our maintenance engineer will address. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3out of 5
by A verified traveller

Posted 10-Jan-2017
Cons: The smell in the rooms and the stained towels didn't make me feel comfortable about using them.
My room had a foul musk odor and the hotel employee was kind to give me another room. That room was much better as far as smell is concerned. The towels were stained and I was very uneasy about using them. I did not stay the night. I was torn if I would stay when checking in. But after hearing constant running coming from upstairs. I definitely wasn't going to stay.
Comment from Hotel Management
13-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The situation you described regarding the foul musk odor and the stains on your towels is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am going to speak with our housekeeping staff to ensure proper cleaning takes place and to make sure before putting towels in rooms to inspect them for stains, Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3out of 5
Recommended
for Everyone
by A verified traveller from Upper Sacramento Valley

Good location

Posted 04-Jan-2017
I liked being by the boat docks. The rooms were just fine. Parking was free and there was alot of it. I really only have two glaring complaints and both should be noted by the management as these small improvements would add hugely to the overall improvement of a guest's experience. First: the bed was pretty comfortable but the bedding i.e. Sheets and blankets were awful. Yuk. Not dirty or stinky but super low quality and they felt terrible. Second: the parking lot and grounds were pretty trashy as in trash on the ground all over. There were no poop bags in the dispenser and the garbage cans outside were overflowing. It's a real shame because the place could be really nice. The price was good. The breakfast they offer was a granola bar and coffee and they take them away on the dot.