Ratings based on 406 Verified Reviews

3.3 out of 5
63% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Maui

Convenient location

Posted 19-May-2017
Pros: Location is nice, close to shopping and restaurants, access to the freeway.
Cons: Front desk, breakfast, use of tableware.
Location: Target, In and Out Burger, Safeway, and several good restaurants are within walking distance. Downtown Alameda, with several good restaurants is close
Hotel was clean for the most part. The parking lot is too small. The hotel is used by contractors and business people visiting the area and is busy every time we visit. The front desk is not manned from 11pm to 7am which is not great. The breakfast is packaged muffins and coffee. The coffee isn't bad but the muffins are a waste. You have to ask for plates, glasses, and silverware. I guess people were stealing them, so you have to kind-of check them out at the front desk. Not very convenient and a bother.
Comment from Hotel Management
19-May-2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Oakland - Alameda. We are happy to know your stay with us was goo, but I am sorry for the inconvenience you experienced while you were here. I have shared your concerns with the respective teams in an effort to improve our service and facilities moving forward. We hope to have the opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

great location

Posted 12-May-2017
Pros: location, in house laundry, quietness
Cons: pipe cleaning in shower/bath--- very slow draining maybe a few more items for the complimentary grab and go breakfast
Location: plenty of restaurants and walking areas in alameda quick trip to San Fran, oakland hills, berkely ect...
For our needs the location of this hotel was perfect. Mornings were started with complimentary coffee and a nice walk along the marina. The only issue i had to mention was the slow draining shower. But overall I would stay here again in the future.
Comment from Hotel Management
13-May-2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Oakland - Alameda. We are pleased to know you enjoyed your time with us and that our central location worked well for your needs. I have shared your concern in regard to your bathroom with my maintenance team to ensure it is fixed immediately. It was a pleasure hosting you, and we look forward to welcoming you all back soon! Sincerely, General Manager
1 out of 5
by A verified traveller

HUGE DISSAPPOINTMENT

Posted 25-Apr-2017
Pros: Nothing
Cons: New management
Location: Location is nice and target shopping center is walking distance. Too bad management and hotel operations tainted the entire experience.
Pre-paid for a garaunteed non-smoking room and they gave me a smoking room. Never received any dishes or cookware to use kitchen. They did not have anymore left in the hotel. I received no housekeeping the entire duration of my stay even after I had a conversation with Management. With all of this the hotel would not offer any sort of compensation for my stay for poor service. He was not even cooperative with Expedia who tried to work on my behalf.
Comment from Hotel Management
27-Apr-2017 by General Manager, Hotel Management
I apologize for the disappointing stay you had with us and for the service issues you encountered. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
1 out of 5
by A verified traveller from Portland, Oregon

Never Again

Posted 18-Apr-2017
Pros: Tough question. The floor plan seemed well designed.
Cons: Overall cleanliness needs a BIG improvement. This hotel needs better management.
Location: It's located in the heart of the San Francisco Bay Area 20 minutes from the city. What can I say?
We stayed at this hotel in Alameda, California, for one night. Our room was dirty. The carpets looked old and dirty. There was grime on the window panes. I found a long black hair under my pillow. The pillow cases and sheets were yellowed. There was dust and dirt on practically everything - the telephone, TV remote, alarm clock, bathtub fixtures, bathroom sink, carpet, and desk and bureau tops. The room had a rank odor. The bedding smelled as if someone who needed a bath had already slept in them. The floors in the hotel hallways were dirty. The interior of the elevator had not been cleaned in a long time. There were no wash clothes or a hairdryer in the bathroom. I observed at one point one of the hotel cleaning staff walk through the lobby wearing a surgical mask. I travel a lot and this was by far the worst hotel I have ever stayed in. Never again with this company.
Comment from Hotel Management
20-Apr-2017 by General Manager , Hotel Management
Tom, thank you for your evaluation. We are sorry we failed to provide you the clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure revisit of our deep cleaning procedures. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Rosa, CA

Posted 13-Mar-2017
Pros: Chairs and tables, good closet space. Very comfortable.
Location: View of the Marina, quiet walking paths with places to sit along the marina and shoreline. Walking distance to several places to eat.
Beautiful view of marina, quiet, clean, no hassle. Large room. WIFI,
3 out of 5
by Lisa

This traveller left a rating score only Posted 22-Feb-2017 on Hotels
3 out of 5
by A verified traveller

Wouldn't pay $90 a night for this place

Posted 07-Feb-2017 on Hotels
The place wasn't as clean as expected. The kitchen counter was still sticky in some spots. There was a hair on my bed and the room had a stench. The continental breakfast consisted of small packaged muffins and granola bars, 3 coffee dispensers with coffee mate and sugar, a hot water dispenser, and packets of instant oatmeal. For ONE NIGHT I would've rather spent $70 on a cheap motel. Also, the wifi was lagging. Hailing a Lyft from this location proved to be challenging. On the plus side the place is right next to the water and a shopping plaza.
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Feb-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from British Columbia

Great for self catering

Posted 03-Feb-2017
This is the first hotel I have stayed at where all the kitchen equipment and dishes are washed centrally and only put in rooms when needed. This is a very hygienic way of operating, with minor inconvenience if you don't know how they do it and don't ask. The pans were all clean in plastic bags. The hotel is modest but room had been painted. There was no smell of cleaning materials or anything else on entering my room. Staff were all helpful and volunteered the fact that breakfast was "grab and go". No availability of decaf coffee. Generally much better than expected for this class of hotel.
Comment from Hotel Management
09-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you appreciated the cookware policy and that our staff provided you with great customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
5 out of 5
by A verified traveller

On the water and near everything...

Posted 23-Jan-2017 on Hotels
Spent a weekend here and loved the area near the Oakland Yacht Club. With shopping and restaurants within walking distance, this is a great place to stay in Alameda.
Comment from Hotel Management
28-Feb-2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience. I am more than pleased to read you had an excellent stay at our hotel and that our convenient location was beneficial. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.