Disappointed in Outrigger
We booked the hotel through Expedia so expected a "hotel" experience. There is no housekeeping service so we had to continuously request clean towels. In the end we used the hotel’s paid laundry area to wash the towels ourselves because they stopped delivering the clean towels! Seriously, I have never had to resort to doing that at any other hotel. When we checked out there was a housekeeping fee of about $200! What was the fee for, they didn’t clean our room once! Also, there was a vacuum in the suite but it didn’t work so we couldn’t even clean the floors. (It is Hawaii so there is a lot of sand.)
The employees were very friendly and offered as much help as they could while staying in the rules of the hotel. The issues with the hotel seem to be at a management level. Would I stay there again…no. Would I refer the hotel to a friend…no. By-the-way, we have stayed there before and didn’t have these issues.
Also, on Expedia it said roll-away beds were available. They told us they didn't have any at the hotel.