Comment from Hotel Management
01-Sep-2016 by Walter, Hotel Management
Thank you for taking the time to tell us about your experience at the Regency on Beachwalk Waikiki by Outrigger. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the Air conditioning.
I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Regency on Beachwalk Waikiki by Outrigger, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Regency on Beachwalk Waikiki by Outrigger the next time your travel plans require lodging.
Very truly yours,
Regency on Beachwalk Waikiki by Outrigger