2 outdoor pools, open 8 AM to midnight, pool cabanas (surcharge)

Reviews of 'Alohilani Resort Waikiki Beach

5 out of 5
'Alohilani Resort Waikiki Beach
2490 Kalakaua Avenue, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 1031 out of 2054 reviews" "
Rating 8 - Good. 458 out of 2054 reviews" "
Rating 6 - Okay. 280 out of 2054 reviews" "
Rating 4 - Poor. 163 out of 2054 reviews" "
Rating 2 - Terrible. 122 out of 2054 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything
Stayed 4 nights in Mar 2024

10/10 Excellent

Hafiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Everything we hoped for and more. I would definitely stay here again. Service was great. Dandan the housekeeping manager went out of her way to make sure we were well looked after. The Swell pool bar had great dj’s, great food and cocktails. The gym had plenty of machines and free weights. The room was impeccable. The view was majestic, the location was ideal to walk to restaurants and shopping. Can’t say enough about how great our stay was.
Stayed 5 nights in Mar 2024

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Doug

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had two unpleasant and unprofessional experience with two different staff members in the 4 nights there. Brought it up to management and their follow thru was horrible. I will never stay at this property again because of it and don’t recommend it to anyone as there are plenty better options around.
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Aloha Doug,Mahalo for choosing to stay with us and for bringing this matter to our attention. We sincerely apologize for not surpassing your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future.Mahalo nui loa,Guest Services

8/10 Good

Johanna

Liked: Cleanliness, amenities, property conditions & facilities
Very great location.
Stayed 3 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Aloha Johanna, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We're also thrilled you liked our perfect location. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Katherina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
Aloha Katherina,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excellent

Zhigang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Aloha Zhigang, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted to receive your favorable feedback and acknowledge that you had a splendid visit. It is truly an honor to have been your host, and we look forward to your next visit.Mahalo nui loa,Guest Services

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Aloha Sandra, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Marquis, Silverdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. We loved that there are restaurants and stores in the hotel. We have kids so it was great to walk to the ABC store to grab milk. The kids loved the fish tank. We wish there were more kids activities aside from the pool.
Stayed 2 nights in Mar 2024
Response from Guest Services on 22 Mar 2024
Aloha Marquis, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location and exquisite amenities. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice !!!!
Stayed 7 nights in Mar 2024
Response from Guest Services on 22 Mar 2024
Aloha Volodymyr, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful stay. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Guest Services on 22 Mar 2024
Aloha Brittany, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We appreciate your positive feedback regarding your recent stay at our hotel. It brings us great joy to hear that every aspect of your experience was enjoyable. Our team is dedicated to providing outstanding service and ensuring that our guests' satisfaction remains our top priority. Hosting you is a pleasure. We would be delighted to welcome you back for another exceptional stay in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Francis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. The rooms are very very clean. Toilet seat warmer is a plus!!!
Stayed 4 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Aloha Francis, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our clean and comfortable room. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

4/10 Poor

Lori

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
I had a wonderful experience at this hotel when I visited with friends last year, so I was excited to return with my partner. However, our excitement quickly turned to disappointment when we checked into our room. The bathroom was in a disgusting state - urine all over the floor, uncleaned shower and toilet, and a dirty mirror. To make matters worse, our room had a lower view overlooking a roof littered with trash. When we brought these issues to the front desk's attention, they offered to compensate us with $100 off and waived the resort fee. Despite being tired from traveling and paying $300 a night, we reluctantly accepted. However, the next room we were moved to also had a dirty bathroom with hair in the sink, a splashed mirror, and trash in the shower. Feeling embarrassed to complain again, I ended up cleaning the bathroom myself. During our stay, we encountered a strange incident where housekeeping entered our room whispering and holding one of our shoes, claiming to be looking for the other one. This made us feel uncomfortable and uneasy. Despite these challenges, we decided to book an additional night. However, we were informed that it was cheaper to book online, only to be surprised by additional fees. The hotel did not honor the previous compensation which felt like a tactic to extract more money from us. Overall, our experience at this hotel was disappointing and frustrating. I would not recommend staying here.
Stayed 3 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Aloha Lori,Mahalo for sharing your experience with us. We are truly sorry for any difficulties you encountered during your stay. Our commitment to offering outstanding guest experiences underscores our prioritization of delivering excellent service, safety, and diligent cleanliness. Your feedback has been shared with our management team. We would be grateful for the chance to discuss your stay in further detail. Please feel free to reach out to us directly and request a conversation with the Manager on Duty. We once again extend our deepest apologies for any inconvenience you may have experienced.Mahalo,Guest Services

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice resort
Stayed 3 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Aloha Robin, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 Good

Elizabeth

Travelled with partner
Liked: Property conditions & facilities
Room was lovely, clean and spacious. Great views and good location. No amenities in the room (no shower cap, soap etc). All soap in large bottles attached to the wall. Pool and Swell Bar stunning. Resort fee is a total rort! Wasn’t explained what was included and most of it we wouldn’t use anyway. Parking expensive- better to park at another nearby hotel.
Stayed 7 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Aloha Elizabeth,Mahalo for choosing to stay with us. We are thrilled you liked our prime location, stunning scenery, and cleanliness. However, we sincerely apologize if we did not exceed your expectations. Your comments are important to us and we will be sharing them with the appropriate department for future improvements. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how they checked on me through text and I was able to just simply respond with my questions. Which was to ask if I am able to use beach towel or rent a beach chair! Turns out there is this option!!!! Would come back and would recommend!!!
Stayed 4 nights in Feb 2024
Response from Guest Services on 18 Mar 2024
Aloha Tiffany, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Robert Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything at the property was fantastic! Food near by was delicious. The ease of walking distance to so many stores and experiences was great! Only issue we had was the flapper valve in the toilet kept coming loose, and I had to fix it to flush the toilet.
Stayed 6 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Aloha Robert, Mahalo for choosing to stay with us and sharing your experience. We are glad you liked our perfect location and sumptuous food options. However, we sincerely apologize for the inconvenience you had. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

8/10 Good

RODERICK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool could have been larger
Stayed 3 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Aloha RODERICK,Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll incorporate them for necessary improvement in the future. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay! Only wish that the hotel had breakfast available.
Stayed 7 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Aloha Tamara, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was great, right across from the beach. The only downside is, there is a small gap under the door that allows all noises from the hallway into the room. And possibly vice versa. Generally everyone was very respectful and quiet in the hallways and to be honest we spent most time out of the hotel so it wasn't a big deal.
Stayed 7 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Aloha Zachary, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

SHOKY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff
Stayed 27 nights in Feb 2024
Response from Guest Services on 15 Mar 2024
Aloha SHOKY, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excellent

Aleiondro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny but everything shouldn’t cost when you’re in a resort.
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Aloha Aleiondro, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Dayris Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and safe place for new timers
Stayed 3 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Aloha Dayris, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear that you've enjoyed every aspect of your stay at our hotel. Your satisfaction is our top priority, and we're committed to providing you with exceptional experiences. If there's anything else you need or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area and dining were amazing
Stayed 6 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Aloha Linda, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our exquisite amenities. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was awesome! Beautiful hotel and great staff
Stayed 4 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Aloha Shirley, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location and excellent staff. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 Okay

Jocelyn

Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from Guest Services on 15 Mar 2024
Aloha Jocelyn,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the ocean. Hotel staff was very welcoming and kinda. Restaurants very yummy including bar food!
Stayed 5 nights in Mar 2024
Response from Guest Services on 11 Mar 2024
Aloha Stephanie, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We're also thrilled you liked our stunning scenery, sumptuous food options, and excellent staff. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

4/10 Poor

Janice, Estacada

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to everything, walking distance to Waikiki beach,shops and dining. Room was not what I paid for! Room not ready and was given and downgrade. No coffee in room ! For the price not worth it
Stayed 2 nights in Mar 2024
Response from Guest Services on 11 Mar 2024
Aloha Janice,Mahalo for staying with us and bringing this to our attention. We greatly appreciate your kind words regarding our prime location. However, we are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excellent

Farukh Furkadovich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderate looking
Stayed 7 nights in Mar 2024
Response from Guest Services on 11 Mar 2024
Aloha Farukh,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Guest Services on 13 Mar 2024
Aloha Chase,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay loved the pool and gym classes too
Stayed 8 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Aloha David, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad you enjoyed our exquisite facilities and amenities. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 Good

Elysia

Travelled with family
Liked: Cleanliness, staff & service
Perfect location, check in and out was friendly. Needed to use restroom after we checked out and asked if we needed a key, then staff member was not so friendly after we asked for the key. Lock on door to balcony in our room came loose on our last day, not worth having them fix it when it shouldn’t have been an issue.
Stayed 5 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Aloha Elysia,Mahalo for choosing to stay with us. We are delighted you liked our prime location. However, we sincerely apologize for the inconvenience you had during your stay. This is not typical of a usual stay and we've reported your comments to the relevant department to rectify the issue mentioned. Should you wish to discuss your stay further, please don't hesitate to contact us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excellent

Lucian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife loved this hotel for our honeymoon! so close to everything on waikiki beach and so many options of food/ activities to do. such a clean and relaxing hotel, 10/10 experience
Stayed 1 night in Mar 2024
Response from Guest Services on 11 Mar 2024
Aloha Lucian, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel to stay , we enjoyed a lot . Always staying there and definitely come back again !
Stayed 4 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Aloha Olga, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We appreciate your positive feedback regarding your recent stay at our hotel. It brings us great joy to hear that every aspect of your experience was enjoyable. Our team is dedicated to providing outstanding service and ensuring that our guests' satisfaction remains our top priority. Hosting you is a pleasure. We would be delighted to welcome you back for another exceptional stay in the future.Mahalo nui loa,Guest Services

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Services on 11 Mar 2024
Aloha John,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

2/10 Terrible

Mikola

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

2/10 Terrible

Julie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk forgot to give me the voucher until I reminded them and there was constant noises coming from the bathroom throughout the entire stay that was super distracting. It sounded like sprinklers and pipes bursting. We liked the location of the property. My boyfriend and I also ended up getting bed bug bites all over our body and it was nasty. Super itchy and our skin still marks everywhere
Stayed 7 nights in Feb 2024
Response from Guest Services on 8 Mar 2024
Aloha Julie,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

6/10 Okay

Stefanie

Travelled with partner
Liked: Amenities
The lobby is gorgeous. The room was just standard, not great. If you are looking for a peaceful getaway resort, this is not the place. Loud music every night and our room was located right by it. Great location for the beach, but will not stay here again.
Stayed 4 nights in Feb 2024
Response from Guest Services on 8 Mar 2024
Aloha Stefanie,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our elegant decor. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

10/10 Excellent

Daniella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2024
Response from Guest Services on 8 Mar 2024
Aloha Daniella,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

4/10 Poor

Guy

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2024

6/10 Okay

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024
Response from Guest Services on 8 Mar 2024
Aloha Diana,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 8 Mar 2024
Aloha Ebony, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Lyndsey

Stayed 5 nights in Feb 2024
Response from Guest Services on 24 Mar 2024
Aloha Lyndsey, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your positive feedback and we appreciate that you had an excellent stay. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

4/10 Poor

Kevin T, Lawrence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed here for 7 days. The location is great but it’s not beach front. Also the beach across the hotel is very crowded. The gym and pool is very small. The pool is similar to a residential pool, size wise. It’s very crowded. The gym only has 1 bench press machine and gets crowded. The room is decent but unfortunately you hear everything from outside especially from the pool area. Service was great. Cleaners are amazing people. But the swell restaurant pool area, I felt like a 2nd class citizen. The old man seemed to be happier catering to Europeans. We had to wait long to order drinks. I would probably avoid this hotel as much as possible if I visit Hawai’i again.
Stayed 5 nights in Feb 2024
Response from Guest Services on 6 Mar 2024
Aloha Kevin,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excellent

Roman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 7 nights in Feb 2024
Response from Guest Services on 6 Mar 2024
Aloha Roman,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excellent

Crysten

Stayed 1 night in Mar 2024
Response from Guest Services on 24 Mar 2024
Aloha Crysten,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excellent

Oscar

Response from Guest Services on 24 Mar 2024
Aloha Oscar, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We appreciate your positive feedback regarding your recent stay at our hotel. It brings us great joy to hear that every aspect of your experience was enjoyable. Our team is dedicated to providing outstanding service and ensuring that our guests' satisfaction remains our top priority. Hosting you is a pleasure. We would be delighted to welcome you back for another exceptional stay in the future.Mahalo nui loa,Guest Services

4/10 Poor

Qian

Stayed 3 nights in Feb 2024
Response from Guest Services on 24 Mar 2024
Aloha Qian,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
Aloha Lou, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean rooms. Friendly staff would stay again
Stayed 6 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
Aloha Shelly, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our prime location, cleanliness, and excellent service. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services