I had a wonderful experience at this hotel when I visited with friends last year, so I was excited to return with my partner. However, our excitement quickly turned to disappointment when we checked into our room. The bathroom was in a disgusting state - urine all over the floor, uncleaned shower and toilet, and a dirty mirror. To make matters worse, our room had a lower view overlooking a roof littered with trash.
When we brought these issues to the front desk's attention, they offered to compensate us with $100 off and waived the resort fee. Despite being tired from traveling and paying $300 a night, we reluctantly accepted. However, the next room we were moved to also had a dirty bathroom with hair in the sink, a splashed mirror, and trash in the shower. Feeling embarrassed to complain again, I ended up cleaning the bathroom myself.
During our stay, we encountered a strange incident where housekeeping entered our room whispering and holding one of our shoes, claiming to be looking for the other one. This made us feel uncomfortable and uneasy. Despite these challenges, we decided to book an additional night. However, we were informed that it was cheaper to book online, only to be surprised by additional fees. The hotel did not honor the previous compensation which felt like a tactic to extract more money from us.
Overall, our experience at this hotel was disappointing and frustrating. I would not recommend staying here.