First time in Hawaii and my boyfriend and I are very excited we came in about 45 mins early to check in then we were told we have to wait for 3pm, so we waited in the lobby. Then 3pm came and we tried to check in and then we were told that our room is not ready. Umm are you serious?! First concierge tells us we are early then when it's time to check in our room is not ready, and had to wait for another 15 minutes, and they don't even apologize for the delay. And then only one elevator works! You have to wait 5mins to use the elevator, you might as well Just use the stairs. And our last day there was a big cockroach in our room and in the hallway! Hawaii was very fun no doubt about it, but this hotel is HORRIBLE!