Ratings based on 1,478 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 29-May-2016
Cons: Put a microwave in the room
Very unhappy with your customer service! What else would you like to know?
4out of 5
by A verified traveller from Australia

Traditional Hawaiian Feel

Posted 28-May-2016
Pros: Good views, pleasant atmosphere, close to restaurants, shops and beach.
Cons: Lifts were incredibly slow, need update.
Location: Close to all amenities but still a quiet area.
Check in was speedy and informative. Staff were friendly. Rooms were clean, comfortable. Only drawback was that lamp globes were not working in two of the three lamps used to light bedroom.
4out of 5
by A verified traveller from vancouver, bc Canada

Good stay with conform and good price

Posted 28-May-2016
They give us free room upgrade. Very close to the shopping district. There are city park next to the hotel building, which more scenic...
4out of 5
by A verified traveller from London, Ontario

Hawaii at it's best!

Posted 24-May-2016
Pros: proximity to beach / shopping and very clean!!
Cons: refresh cabinets in room.
Location: close to great restaurants, shopping and beach -- short trip to pier (took a cruise as well). very convenient.
Hotel location excellent - near to beach and shopping. Staff were friendly and accommodating! Room very clean but furnishing starting to look a little tired. I would definitely stay again! thank you Luana!
5out of 5
by A verified traveller from ON, CANADA

Perfect location!!!!

Posted 24-May-2016
We went to celebrate our 25th Anniversay!! The hotel location was perfect for us. It was a 5 min walk to the beach, shopping and night life!! Yet far enough away for alittle peace and quiet. It is not a 5 star hotel, so nothing too fancy in the way of furnishings. The hotel staff were amazing!!! Awesome Holiday!!!! Thanks Luana :)
4out of 5
by A verified traveller from Houston, Texas

Posted 23-May-2016
Very Nice Hotel will consider staying here again.
4out of 5
by A verified traveller from San Jose, California

comfortable

Posted 18-May-2016
Pros: What I like about this hotel are the staff, room being clean every day, and for its location. I also like my ocean view and the city view.
Cons: While we stayed the 2 out of 3 elevators were not working. Though it didn't bother us since my kids like to exercise anyway.
Location: we walked to Waikiki beach to watch the sunset. We also walked to all the stores and restaurant close by.
Luana hotel is nice and clean. It's located in a very convience area. It's about 3-5 minutes walk to the beach front. Besides that, it's close by major hotel chain, shopping strip, restaurants etc. On top of these, the staff is very friendly, accommodating and helpful. Allan and Alton, they both super nice. I remembered I forgot my hat at the table in the front lobby. After we came back, I made a call and got Allan. He said they found it but I failed to come down to pick it up. The next morning, I came to the front desk to return the fish that we babysat the night before, Alton asked if I got my hat yet. Just little thing like this made me think they care of their own customers. Superb. In addition, my sister, coincidently will stay here for her honeymoon this June. I mentioned that to Allan and he made a note of it. Although, I don't know what the hotel management can do in the busiest season but his hospitality counted. We also switched room and everything was done in the excellent manner (the staff brought our luggages down, moved them to new room and called us to inform it was done and our new room number) while we were out and about. we were very happy while we stayed at Luana. I have been telling my family members about this place. If God will, we will return and would stay at Luana again.
5out of 5
by A verified traveller from Dallas, TX

Great location and great staff!

Posted 16-May-2016
Pros: Location and the staff.
Cons: Everything was great! There was some work going on with one of elevators during my stay but it did not cause a lot of wait time.
Location: The location is very close to the beach and a lot of shops. This hotel also has a shuttle to Ala Moana Shopping Mall as well.
The hotel was a lot more than I expected. The location was fantastic and the staff and amenities were top notch! The room was a suite with a balcony and had all the features anyone could ever want!
3out of 5
by A verified traveller

エアコンが壊れてました

Posted 05-May-2016
エアコンが壊れていて フロントに言ったのですが直すにも数時間かかりとても暑かったです。 早期対応してほしかったです。
3out of 5
by A verified traveller from New York, NY

Convenient location; nice partial ocean view

Posted 02-May-2016
Pros: location, view, staff
Cons: room, facility and the elevator!
Great location can walk to beach - no need to take the Aqua bus; nice garden right downstairs for pictures; ABC Stores across the street has pretty much anything you need as a tourist; friendly and knowledgeable staff Facility is old and the biggest problem is the elevators are under maintenance all the time and for most of the week only 1 elevator was working and we had to wait for 5 minutes and then squeeze in. The room is small but the terrace is cool and useful. overnight parking is $35 with unlimited in and out which is actually not bad in this area