In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Hyatt Place Waikiki Beach

4 out of 5
Hyatt Place Waikiki Beach
175 Paoakalani Ave, Honolulu, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1220 out of 2235 reviews" "
Rating 8 - Good. 624 out of 2235 reviews" "
Rating 6 - Okay. 254 out of 2235 reviews" "
Rating 4 - Poor. 83 out of 2235 reviews" "
Rating 2 - Terrible. 54 out of 2235 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enchin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to public parking and restaurants. Friendly staffs and always helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Feb 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival was easy. Check out with bag security was great, buffet breakfast was great,
Stayed 4 nights in Mar 2024

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. I do wish we had a microwave in the room. Other than that, our expeirence was wonderful!
Stayed 6 nights in Mar 2024

10/10 Excellent

Sergio

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good hotel to stay at beds were comfortable, cleaning staff was good, ice machines on floors, water bottle stations, breakfast included was the biggest plus.
Stayed 6 nights in Mar 2024

10/10 Excellent

Eder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay just a 3 minute walk to Waikiki Beach. Good breakfast
Stayed 6 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Eder,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear you liked our breakfast options and convenient location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty great spot! Everything to beach and shopping centers are nearby.
Stayed 4 nights in Feb 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Adriana,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

6/10 Okay

Feroze B

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My bad rating for service is only for the concierge. It seems those are external contractors . Their only job seems to sell tours. They refuse to give out any information and act in a very condescending way. The only good concierge we got was the one on Sunday. The ones on Thursday and Friday were horrible. We asked if there is anything scenic on the way to the airport or nearby. The concierge on Friday tried to sell us a helicopter tour before our flight back. Refused to understand what we were asking and kept talking past us. Advice to management- please fire the company you hired for concierge services. Put your own employees there.
Response from Guest Services Manager on 26 Mar 2024
Aloha Feroze,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

8/10 Good

Jasmin Jay, NORTH VANCOUVER

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Jasmin,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Momomi

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Momomi,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, we are very happy
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Viktor,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our team takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

6/10 Okay

Courtney, Grain Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely noisy and limited elevators.
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Courtney,Mahalo for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We understand that this is not typical of the service we strive to provide. We have shared your feedback with the appropriate department to ensure that such incidents are not repeated in the future. If you would like to discuss the matter further, please do not hesitate to contact us directly and ask for the Manager On Duty. We once again apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Pia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good breakfast every morning. Great location
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Pia,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you enjoyed our cleanliness, excellent location, and breakfast options. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for vacation!
Stayed 10 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Alexander,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a wonderful visit. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Keri

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The check-in process was a problem. There was a new staff member, and she combined our reservation with another parties reservation, so it took almost an hour to check in. It was a very long process. The surrounding area is slightly sketchy, lots of homeless in the area. The elevator was a huge problem. Waits of 20 minutes every single time you want to use the elevator. Very large hotel with very tall towers with one elevator.
Stayed 10 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Keri,Mahalo for sharing your feedback. We are sorry for any inconvenience you may have faced during your stay. We understand that this is not the level of service we aim to provide. We have shared your feedback with the relevant department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please feel free to contact us directly and ask for the Manager On Duty. Again, we apologize for any inconvenience caused and we hope to have the chance to welcome you back in the future.Mahalo,Guest Services Manager

8/10 Good

Shawn James Dennis

Liked: Property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Shawn,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear you had a great stay. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff, good location, good value for Hawaii
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 24 Mar 2024
Aloha Stephen,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location and welcoming staff. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager

8/10 Good

Vercil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on 24 Mar 2024
Aloha Vercil,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Angie

Liked: Staff & service, amenities, property conditions & facilities
I had a wonderful time on our family vacation.. Wverything about my stay was perfect and I will be back..
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on 24 Mar 2024
Aloha Angie,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our team takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Breakfast was awesome and free everyday. Staff was super friendly and always helpful. So close to beach. Everything you need right around you
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 26 Mar 2024
Aloha Anthony,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also glad you liked our breakfast options and convenient location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff, with a good breakfast. Nice to be able to change beach towels multiple times a day as well as getting chairs and boogie boards. Not always in the best shape but handy to have access to. Close to the beach and ease access to many great places to eat and shop.
Stayed 8 nights in Mar 2024
Response from Guest Services Manager on 22 Mar 2024
Aloha Jonathan,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you enjoyed our breakfast options, great location, and complimentary beach items. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

10/10 Excellent

lurene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Guest Services Manager on 22 Mar 2024
Aloha lurene,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Eugeniu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property with nice and professional stuff Recommended
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on 22 Mar 2024
Aloha Eugeniu,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and location
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 20 Mar 2024
Aloha Catherine,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also glad you liked our great location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Nadia, Pickering

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay would recommend
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 20 Mar 2024
Aloha Nadia,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our team takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Diane Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Hyatt Place. Our room was comfortable, the staff was very friendly and helpful and the location was very walkable to the beach and restaurants.
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 20 Mar 2024
Aloha Diane,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled you enjoyed our comfortable room and great location. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for us.
Stayed 8 nights in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Aloha Miguel,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Rich/Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location from Waikiki Beach. Good hotel for the price. Breakfast is a plus....Would stay here again.
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Aloha Rich/Jennifer,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you liked our great location and breakfast options. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

twyla

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, close to the beach. Room was nice, comfy and clean. Beach essentials was a definite bonus. Staff was always friendly and breakfast was very good with a good variation. Would definitely stay again.
Stayed 10 nights in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Aloha Twyla,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you enjoyed our great location, clean and comfortable room, breakfast options, and complimentary beach items. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Jackeline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Feb 2024
Response from Guest Services Manager on 18 Mar 2024
Aloha Jackeline,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay here. Perfect place. Close to shopping, food, even a few blocks from great local spots. We will stay again next year.
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Aloha Mark,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed our great location and breakfast options. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Mervin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of walkable options for food and attractions.
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Aloha Mervin,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you liked our great location. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

6/10 Okay

Jill

Travelled with family and small children
Liked: Cleanliness, staff & service
The customer service all around were the best I’ve experienced. The rooms were really good size and the included breakfast buffets were also very good and offered a lot of options. I believe the only concerns were the mattresses were older and uncomfortable and only had the two elevators, which took forever to be available.
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on 18 Mar 2024
Aloha Jill,Mahalo for choosing to stay with us. We are glad you liked our spacious room and welcoming staff. However, we're very sorry for the inconvenience you have experienced. We've shared your comments with the relevant department for future improvements. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

8/10 Good

Jonathan Vencer, Van Nuys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
-Good breakfast, different menu every day. The eating area was clean and the staff were friendly. -The room was clean except for the sofa bed. The sheets were not changed when we checked into the room. Same complaint from other visitors (read the reviews) -Front desk staff. I gave this 3 stars because I had to call the front desk 4 times to request to change the sheets on the sofa bed. The request was made in the morning (way before the cut-off time for housekeeping service and there was no suitcase on top of the sofa bed). Same complaint from other visitors about being ignored in their room requests (read the reviews). Not the housekeeper's fault. The front desk agents did not send the request. -The location was perfect. Walking distance to everything. -Parking was expensive. Instead, we parked across the street at the Banyan Public Parking for $35 per night. It was safe.
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 16 Mar 2024
Aloha Jonathan,Mahalo for choosing to stay with us. We are glad to hear that you appreciated our cleanliness, breakfast options, and welcoming staff during your stay with us. However, we apologize if we fell short of meeting your expectations in any way. We have forwarded your comments to the concerned department to make necessary improvements for future guests. If you would like to discuss your stay in further detail, please do not hesitate to contact us directly. Once again, thank you for choosing to stay with us.Mahalo,Guest Services Manager

10/10 Excellent

Valer

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Feb 2024
Response from Guest Services Manager on 16 Mar 2024
Aloha Valer,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

4/10 Poor

THELMA

Travelled with family
Disliked: Amenities, property conditions & facilities
Nothing unique, the assigned room to me was noisy, air condition and bathroom exhaust was not working properly. The elevator was super slow and breakfast was okay the scrambled eggs was terrible. I should be refunded half the price I paid for the quality of the room/hotel.
Stayed 7 nights in Feb 2024
Response from Guest Services Manager on 16 Mar 2024
Aloha THELMA,Mahalo for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We understand that this is not typical of the service we strive to provide. We have shared your feedback with the appropriate department to ensure that such incidents are not repeated in the future. If you would like to discuss the matter further, please do not hesitate to contact us directly and ask for the Manager On Duty. We once again apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Amanda Gaitrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Hyatt Place. Everything was within walking distance and the staff at the hotel were so friendly and helpful. It was a bonus that breakfast was included. On our last day, we had to check out early even though our flight was later that night. The hotel staff kept our luggage safe in the lobbey until our airport transport arrived. I would definitely stay here again if I am able to visit Honolulu again.
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 16 Mar 2024
Aloha Amanda,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our team takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. We're also glad you enjoyed our great location. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Glen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the breakfast seating area was extremely small for the size of the hotel. In event of a rain shower there was very limited tables to eat at where you could stay dry. The pool was very small for the size of the hotel. Your staff is great!
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 13 Mar 2024
Aloha Glen,Mahalo for taking the time to share your feedback with us. Our Ohana takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 13 Mar 2024
Aloha Salvador,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled about your perfect rating. It was a pleasure hosting you and we are excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to the beach.
Stayed 10 nights in Feb 2024
Response from Guest Services Manager on 11 Mar 2024
Aloha Theodore,Mahalo for staying with us at Hyatt Place Waikiki. It brings us great joy to hear that you enjoyed our convenient location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Sam Allen, Port Orchard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here four times now and will come back again.
Stayed 8 nights in Mar 2024

10/10 Excellent

Gordana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to take a moment to express our gratitude for the wonderful stay we recently had at your establishment. From the moment we arrived, we were impressed by the level of hospitality and attention to detail demonstrated by your staff. We were warmed welcomed by Bojan. The accommodations were not only comfortable but also impeccably clean and well-maintained. The amenities provided added an extra layer of convenience and luxury to my stay, making us feel right at home. Furthermore, we must commend your staff Bojan, Dino, Jeff, Ryan, Angelica . Stefi, Erna and many more for their professionalism and friendliness. Every interaction was met with warmth and a genuine desire to ensure our satisfaction. My husband and I were surprised with complimentary bottle of champagne, chocolate cake and warm card for our 30th anniversary! Overall, our experience at your hotel exceeded our expectations, and we will undoubtedly recommend it to friends and family. Thank you for providing such a fantastic environment for travelers like ourselves. We look forward to returning in the future. Best regards, Gordana & Paulo
Stayed 11 nights in Feb 2024
Response from Guest Services Manager on 10 Mar 2024
Aloha Gordana,Mahalo for choosing Hyatt Place Waikiki to celebrate such a special occasion. We are delighted to hear that you rated our service highly. Our team takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. We're also thrilled you enjoyed our cleanliness and top-notch amenities. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, informative and receptive at check in. Unfortunately, no lei upon arrival. Water bottles for filtered water during stay a nice touch. Good breakfast included eggs, bacon and all the trimmings. Breakfast area bit of a wind tunnel and birdfest. Needed to take breakfast to room. Room was clean, kingbed was comfortable and ocean view from 14th floor was amazing. Safe in the room and cleaning staff very friendly and accomodating. Close proximity to great restaurants, scooters, car rental, liqour and convenience store (ABC store), public transit, public golf course and most importantly the beach!! Hotel provided free beach chairs, towels and boogie boards for a fun and comfortable day at the beach. The $5 bonus perk per day was a nice suprise good for 3 free chocolate bars each day. Great security and felt very safe in and outside of the resort.
Stayed 6 nights in Feb 2024
Response from Guest Services Manager on 10 Mar 2024
Aloha Daniel,Mahalo for choosing to stay with us. We are thrilled to hear our Ohana was able to welcome you with much Aloha and that you liked our breakfast options, clean and comfortable room, and great location. However, we are very sorry if we did not fully meet your expectations. We've shared your comments with the relevant department for improvements. Should you wish to discuss your stay further, don't hesitate to get in touch with us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. Great breakfast!
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on 10 Mar 2024
Aloha Patrick,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed our great location, breakfast options, and welcoming Ohana. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Jorge

Liked: Cleanliness, amenities
We loved the stay super comfy and clean definitely coming back
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on 10 Mar 2024
Aloha Jorge,Mahalo for staying with us at Hyatt Place Waikiki. It brings us great joy to hear that you enjoyed your stay and you liked our cleanliness. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on 10 Mar 2024
Aloha Elena,Mahalo for staying with us at Hyatt Place Waikiki. It brings us great joy to hear that you enjoyed your stay. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Sergey

Travelled with family
Liked: Cleanliness, amenities
A
Stayed 8 nights in Feb 2024
Response from Guest Services Manager on 10 Mar 2024
Aloha Sergey,Mahalo for staying with us at Hyatt Place Waikiki. It brings us great joy to hear that you've given us a high rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Cindy

Stayed 5 nights in Feb 2024

10/10 Excellent

Joni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 5 nights in Feb 2024
Response from Guest Services Manager on 11 Mar 2024
Aloha Joni,Mahalo for choosing to stay with us. We are glad you liked our great location. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Janet

Travelled with family
Nice property near the Honolulu Zoo. Close to the beach. We had a very spacious room with a good new of Diamond Head. Great to have a balcony. Breakfast poolside was very enjoyable with a good variety of items. I would highly recommend this property.
Stayed 3 nights in Mar 2024
Response from Guest Services Manager on 8 Mar 2024
Aloha Janet,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you enjoyed our spacious room, stunning views, and complimentary beach items. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager