Ratings based on 9,712 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from 日本

どこに行くにもわりと便利

Posted 19-Feb-2017
受付が屋外にあってびっくりしました。 日本語対応のキャストがあまり感じがよくなかったのが残念。 部屋も設備も値段相応で、どこに行くにも便利な立地だと感じました。
3out of 5
by A verified traveller from Santa Fe, Tx

Staying in Waikiki

Posted 17-Feb-2017
Pros: It had an awesome beach with a view of a beautiful sunset and all amenities needed could be found within the resort.
Cons: Please ensure all appliances are working properly.
Location: The hotel is located well within walking distance of a number of eating and shopping areas in the Waikiki area reasonably priced.
Although we were there during the off season, it was very congested and construction was taking place in our tower. Due to the cost difference, we requested a room with a resort view versus a ocean view and ended up with a perfect view of the parking garage across the street. Twice during our stay, the TV and the clock went out and required maintenance to respond. Since we rented a car, we had to park in the parking garage for 8 nights. Based on the price of items within the resort and parking garage fee's, I don't' understand why they also charge a resort fee. You do not receive anything additionally than any other hotel.
2out of 5
Recommended
for Everyone
by A verified traveller from KS

家族連れにぴったり

Posted 17-Feb-2017
日本語のコンシェルジュサービスが充実していて、何かと助かります。ビーチも美しく、家族連れにはぴったりかと思います❗️
5out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Loved the hotel...will definitely stay again!!

Posted 15-Feb-2017
Cons: microwave in room
We loved our stay in Tapa tower. Room was very nice, clean, and up to date. We had a mini fridge but were kind of disappointed that there wasnt a microwave. That was our ONLY complaint! Housekeeping was great, hotel staff - great, activities person- great. Loved the restaurant on the beach, Tropics bar and grill- our favorite! Visited several times. Went to a time share- didnt purchase timeshare but did purchase a package to come back. Cant wait to go again!
5out of 5
Recommended
for Everyone
by A verified traveller from Sydney, NSW

Beautiful resort & facilities close to everything.

Posted 15-Feb-2017
The hotel has wonderful facilities with 4 pools and being right along the beach with a lagoon aswell. The room was nice aswell, it is still slightly old but still in good condition. The staff were always lovely and welcoming, we enjoyed our trip
2out of 5
by A verified traveller from San Francisco, CA

Room is poorly soundproof and smelly and old

Posted 14-Feb-2017
Pros: The people at Bell Service are very nice.
Cons: Everything but not price
I can hear clearly what the next room is talking about; Room equipment is really old. Refrigerator seems long time no used. Carpet is really old and SMEELY (I have to open the window all the time). The fitted sheet has stain. Some clients wear their own clothes (Shorts and T-shirt) playing in the swimming pool, horrible. I called the front desk about my package mailing, but they didn't tell me they charged fee (I forget it's $6 or $8) to receive the package for me. They charged me, but I have to pick up myself to go another building. They charged resort fee everyday, honestly, not much things to enjoy. You want better you pay more, even the beach chair. So weird this hotel have towel card, everyone only can get one towel w the card. If you dont return the towel to get your card back, they will charged you $20-$40 (I forget the price) per towel. With this price, you have better choice in Honolulu.
4out of 5
Recommended
for Families
by A verified traveller from 東京

何時も通り良い感じでした。

Posted 12-Feb-2017
Pros: 宿泊慣れしているところ。
Cons: 言い出したらキリが有りませんが、おおむね良好です。
Location: ワイキキにもアラモアナにも適度に離れており、良い感じです。
6回目のハワイでいつも同じホテルの同じ等ですが今回は18階と少し低い部屋だったのが残念でしたが、その他は特に問題も無く楽しく過ごせました。
4out of 5
Recommended
for Everyone
by A verified traveller from vancouver bc

Everything as advertised!

Posted 12-Feb-2017
Pros: Almost everything!
Cons: Better take out / Delivery Food Quality; even your staff say the Delivery Food is sub par.
Location: Farther from the heart of Waikiki than I have ever stayed.....but well worth the walk!
Not happy with final billing......includes a $39.00 charge for Valet when I never had a car.....and the line up @ the front desk was over 30 minutes long, which would put me in jeopardy of missing my flight. Now I am forced to deal with this incorrect charge from 2400 miles away....my home in Vancouver BC. ( It is not a lot of money, it is the aggravation and unnecessary effort required to correct the Hilton Hotel staff error. ) It would be recommended that more staff is available @ check in / out......I saw outrageously long lines @ all times of day. Hotel staff were great, but it should be made clear on the website that there is no " regular " room service......i.e. If I wanted a fresh brewed coffee and danish....that was out of the question! There is " take out " / Delivery but the pizza and wings ordered were not great.
5out of 5
Recommended
for Everyone
by A verified traveller from 神奈川県

初心者に最適のホテル

Posted 10-Feb-2017
2回目の利用です。 場所はアラモアナ寄りにあり、基本はトロリーバスを駆使して行動しました。 ですので、そこまで不便さは感じませんでしたが、ホテル敷地が広いので、タワーによってはトロリーバス乗り場まで距離があります。 客室内に不満はあまりなく、快適でした。 唯一の不満はスリッパがなかったことくらいです。 私はカリアタワーのオーシャンビュールームでしたが、最上階だったこともあり、とても快適に過ごせて良かったです。 ホテル内にはショップや飲食店、ABCストアもあり充実してますので、初心者には有難いホテルです。金曜日の夜は花火もあり、とても得した気分でした。 またぜひ利用したいです。
4out of 5
Recommended
for Everyone
by A verified traveller from 경기도

수영장 많고 해변이 가까운 호텔

Posted 10-Feb-2017
저희는 애들이 세명이라 수영장 다양하고 해변이 가까워 왔다갔다 지루하지 않게 재미있게 잘 놀았어요. 지금 하와이 겨울이라 수영장 물이 차갑고 바람도 꽤 부는데 그럴땐 스파에 들어가 몸도 녹이고 했어요 ㅎ 우린 타파타워 룸 뷰였는데 업그레이드 해주셔서 오션뷰로 불꽃놀이도 룸에서 편하게 멋지게 잘 봤네요~~ 와이키키랑 좀 거리가 있어서 핑크트롤리 꽤 여러번 탔는데 차비가 만만치 않아요~~ 빌리지안에 식당들이 좀 다 비싼거 같아 저희는 알라모아나 푸드코트 아님 ABC 마트서 사서 먹었네요 ㅋ 그리구 라군뒤에 새우트럭 하나 있는데 한끼 먹기로 꽤 맛있어요. 애들도 좋아했어요~ 룸도 깨끗한 편이고 호텔도 꽤 정리가 잘 되어 있어서 푹 쉬고 재미있게 잘 놀고 왔네요~ 다음에 또 가고 싶어요^^