Ratings based on 10,869 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Hawaii

Great location, plenty of activities.

Posted 20-Feb-2018
Pros: Clean rooms, good location, friendly staff.
Cons: See comment above reference check-in.
The only poor experience was at check-in. Several people were in line and there were only two representatives working, while there were four stations. I waited over a half hour to check in. Very poor.
1 out of 5
by A verified traveller from North Vancouver

Worst Customer Service Experience

Posted 18-Feb-2018
Before we arrived I called this hotel I called long distance to ask about a shuttle service. They told me the ONLY option was a taxi. Upon check in there is a Speedi Shuttle in the main lobby. This hotel was a real let down. Last year we stayed at the Marriott and saw the Hilton and had very high expecations. Also, the 90 dollar a day hold is a bit much particularly as when we checked out they took 5 days to close our credit card. When I called to ask the hotel they were rude and told me that was just the way it is. The hotel is old and run down. We had a view of the parking lot. While some of the staff were friendly and welcoming most were not. When we checked out I left my phone charger and it was apparently not turned in. Overall this hotel was not what we anticipated and I would not suggest for anyone to stay here.
2 out of 5
by A verified traveller from Indiana

Miss manged and one of the biggest tourist traps e

Posted 18-Feb-2018
Reserved type room and was placed another. Prices for food and drinks higher than New York. Lousey attitude everywhere. I wouldn't recommend this place to anyone. Really an $83 dollar buffet breakfast for two.
4 out of 5
Recommended
for Everyone
by A verified traveller from Silverdale,Wa

Nice hotel by the beach .

Posted 18-Feb-2018
Pros: The view.
Cons: Hotel staff is not helpful for Dinning information outside the village.
Location: The beach, the sun, the blue sky and the ocean view!
The room we booked as ocean view is not near the beach, had to upgrade to a room with a real ocean view balcony, very nice but $40 more per night.
3 out of 5
by A verified traveller from Olympia, Washington

The view of Diamond Head was great!

Posted 18-Feb-2018
Pros: The view from our room was spectacular.
Cons: A few more smiles from the staff would be nice. There could also be more reasonably priced restaurants on site. We ended up eating at a near-by IHOP.
Location: The location was good. It was close to the mall and bus line. Of course the beach was close by and that's why we stayed there.
Even though the view from our 32nd floor room was great, we felt anonymous in the hotel. I don't think a staff member ever talked to us, except for when we checked in. The check in person was extremely slow and hardly looked at us. She implied that the "standard" room we had paid for through Expedia was really a crummy room and urged us to "upgrade." One upgrade would be $85 a night more and the other something like $135 a night more. Rather than take a chance on a sub-standard room, we "upgraded" and took the $85 choice. Counting taxes, resort fees of $35 a night, and the upgrade charge, the bill for our four night stay was over $500 more than we paid through Expedia.
3 out of 5
by A verified traveller from Salt Lake City

Noise from elevator

Posted 17-Feb-2018
Elevator was making noise. Ask customer service at the hotel and never heard back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great vacacation

Posted 17-Feb-2018
The room was clean the mattress & pillows very comfortable. Staff was friendly. Great location. We had a Mountain View with Diamond Head included. With beautiful sunrise over the mountains and when the storm clouds came in. Plus nighttime city lights. Pool & hot tub on 4th floor were great also!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2018
Amazing location, amazing hotel! Everything we needed was there! Kalia tower ocean view was an amazing view. Thanks for the memories!
5 out of 5
Recommended
for Everyone
by A verified traveller

Twentymoon

Posted 17-Feb-2018
Pros: Close to everything.
Cons: Take divider out of closet so a duffle bag will fit.
Everything was good. Our only complaint was the closet was so small our duffle bag would not fit in it.
4 out of 5
Recommended
for Everyone
by A verified traveller

In the heart of it all

Posted 17-Feb-2018
Pros: It's location to everything.
Cons: Improve sound transmission between rooms. Update elevator lobby and corridor finishes. Replace lamps and install receptacles. Replace sinks & ex. fans
Location: Location is great. However, there is no 24 hours shops / restaurants for travelers who need time to adjust to the time change.
LOCATION: Perfect! Plenty of amenities at he hotel and right by the beach. STAFF: Inviting, friendly, helpful and accommodating. CHECK-IN: It was a bit confusing. The lines were not well organized. They should use more ropes to divide the rows precisely for each computer check-in location. DECOR The elevator lobby's & corridors are outdated and in need of modernization. ROOM: Sound transmission of toilet flushing and people talking from adjacent rooms was unobstructed and could be heard clearly. Hilton should provide additional measures to prevent sound transmission between rooms. Rooms have carpeting which will house foot fungus's and the like. I wore socks & flip-flops to avoid walking on it. Receptacles in base of lamps would pull out from the base when removing plugs and could be a potential fire hazard or electrical shock. ROOM ACCESSORIES: Ironing board & Iron, safe for valuables, undercabinet refrigerator and coffee maker. No microwave or liquor cabinet. Xbox & DVD player. Two phones. 4 lamps. Digital clock with USB port. BATHROOM: Rust was evident around the sink. Hot water was inconsistent and I had to constantly adjust the handle so that it wasn't too cold or too hot. Towels were always clean. Toilets had plenty of flushing power. Faucets had good water pressure. Hairdryer provided. Toilet paper always replenished. Very clean. Ceiling fan had little to no affect on steam emitting from shower.