Very comfortable hotel accessible to everything
I had a wonderful stay at this hotel. The room was nice, comfortable and clean. Hotel location is very accessible to everything; short walking distance to the beach, to stores, restaurants, souvenir shops; and public transportations are available right in front of the hotel; buses, trolleys, etc. The hotel lobby is very welcoming with lots of comfortable areas to sit and relax. Staff are very accommodating and they don't mind if you sit in the lobby area because you are waiting to check in, or to wait even after check out. I checked out at 12:00 noon and decided to stay and wait at the hotel lobby until 4:30 PM since my flight was not until late that evening. The staff are very accommodating and allowed us to do that, they even took care of our luggages and kept them in a storage for safekeeping until we were ready to leave the hotel to go to the airport. Hotel did not consider it as an issue that we were waiting at the lobby seats for hours. I think this is a very nice and accommodating gesture to the hotel customers who need a safe and comfortable place to wait due to tavel time limitations. Special mention to Lucy who did an excellent job cleaning our hotel room and providing us with fresh towels and everything we needed to have a great stay. It would have been better if the lobby had more than one restroom, sometimes there was a long wait to use the lobby restroom since there was only one for women and one for me. My rating is 4.5 stars and will stay there again
Comment from Hotel Management
20-Mar-2018 by Guest Relations, Hotel Management
Thanks for staying with us and your wonderful review. We want our guests to feel welcome and appreciate your feedback about our friendly staff and convenient location. We look forward to serving you again!
Courtyard by Marriott Waikiki Beach