Ratings based on 2,304 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Maui

Great staff. Very friendly and personable.

Posted 02-May-2016
Pros: There were 4 computers so everytime I went to use one there was always one available. The room was spacious, clean, and quiet.
Cons: Nothing I can think of.
Location: We ate at Marukame, which is one of our favorite restaurants, and it's close by. Also, easy access to buses. We rented a car but caught the bus once.
Because our room wasn't ready the assistant manager gave us an upgrade. (Sorry, I forgot his name.). He was an all around handy man who assisted us several times. The staff responded right away to our needs and Tatiana and Chelsea at the front desk were so courteous and friendly. Also, I forgot my phone charger in the room and someone in housekeeping found it and sent it to me in Maui right away. Thank you everyone for making our weekend on Oahu very special so we could enjoy the ballroom dancing there.
4 out of 5
by A verified traveller

Great hotel - close to shopping, restaurants and b

Posted 29-Apr-2016
Pros: Proximity and self contained for budget conscious traveller
Cons: Power points by bed to charge mobile devices
Location: Shopping, dining, public transport stop right outside the door
Room was clean, comfortable, with microwave and coffee machine. Great outlook and pool area was spectacular. Staff friendly and hospitable. Will use next time
Comment from Hotel Management
30-Apr-2016 by Courtyard Management , Hotel Management
Aloha, Thank you for your wonderful review. We are happy to hear that you enjoyed your stay with us and that you found our staff friendly and hospitable. Your feedback about the outlets is important to us and will be passed along to the appropriate hotel team as we continue to work toward providing the best experience for our guests. We look forward to seeing you again in the future. Mahalo nui loa.
4 out of 5
by A verified traveller from Seattle, WA

Posted 26-Apr-2016
Rooms are a little small. Hotel staff were amazing!
Comment from Hotel Management
29-Apr-2016 by Courtyard Management , Hotel Management
Aloha Jennifer, Thank you for your review. We are thrilled to hear that you enjoyed our staff. We regret to hear that you found the rooms small, but appreciate the honest feedback. We hope to see you again during your next trip to Honolulu. Mahalo nui loa.
3 out of 5
by A verified traveller

Very disappointed

Posted 21-Apr-2016
Very disappointed. High price Not good service.
Comment from Hotel Management
23-Apr-2016 by Courtyard Management , Hotel Management
Aloha, We regret to hear that you did not enjoy your experience with us. Please accept our sincere apology for failing to meet your expectations. Mahalo.
4 out of 5
by A verified traveller from t

Nice but small

Posted 19-Apr-2016
Marriott does a good job making an older hotel comfortable. Staff is excellent and friendly. The room was well kept but a little small especially the bathroom. Perhaps discounts on parking fees should be included. Overall a pleasant stay!
Comment from Hotel Management
20-Apr-2016 by Courtyard Management , Hotel Management
Aloha Tim, Thank you for taking the time out of your busy schedule to leave us a review. We truly appreciate your feedback and are happy to hear that you found our staff friendly! Your suggestion about the parking fee and your feedback about the room size are both valuable to us as we continue to make improvements. We hope to see you again the next time your travels bring you back to Honolulu. Mahalo nui loa.
3 out of 5
by A verified traveller

Nice but small hotel room, good price

Posted 12-Apr-2016
Pros: Its proximity to where I needed to go, its price
Cons: Although I'm not sure that much could actually be done, it is extremely noisy in these rooms.
Location: The hotel is close to quite a few downtown restaurants and shops. It also a short walk to Waikiki beach.
This hotel was booked on Expedia for a good price at $159.99 per night, which seems like a good value considering it's right downtown, especially since this was the night before the Hapalua half marathon when hotels were probably a little busier than average. The hotel was clean and had nice amenities such as a bar with small bites, an outdoor pool, a small marketplace to buy snack and toiletry necessities, etc. The room and bathroom were very small, but having never stayed in another hotel in downtown Waikiki I couldn't have anything to compare it to. The showers were very small walk-in type. They offered Paul Mitchell shampoo but only gave one shampoo and one conditioner per room which definitely were only single use for one person. Although I'm sure it would have been easy enough to acquire more from room service, it would be nice if enough was provided for all people staying in the room. The main complaint, and one I've gathered from other reviews is the noise. I'm sure noise is a complaint at many of the hotels downtown, but it was almost here as if it was amplified for some reason. You could hear people's conversations, hear bus brakes and etc very clearly from the street, hear housekeeping out in the hallway, etc. It just seemed as though the walls were extremely thin, and it probably didn't help that the double doors leading out to the patio were glass.
Comment from Hotel Management
18-Apr-2016 by Courtyard Management , Hotel Management
Aloha, Thank you for taking the time to leave a review about your recent stay with us. Your feedback about the noise is important to us as we continue to make improvements for our guests. We are happy to hear that you enjoyed the location of our property. Mahalo nui lao.
2 out of 5
by A verified traveller

Posted 11-Apr-2016
Room was awful- not a suite as advertised. Could barely walk around the sofa bed to go to the bathroom, where the door handle didn't work, without stubbing a toe. Really bad room for a stiff price. Would never stay there again. Staff was nice though.
Comment from Hotel Management
18-Apr-2016 by Courtyard Management, Hotel Management
Aloha, Please accept our sincere apology for failing to meet your expectations. Your feedback about the room size is incredibly important to us as we continue to make improvements around the needs of our guests. Mahalo.
4 out of 5
by A verified traveller

Nice hotel

Posted 01-Apr-2016
Clean friendly staff would stay again definitely Room not to big but big enough to be comfortable a little noise not super close to strip but not very far either beach maybe about 10-15 minute walk from hotel they have a pool and AC in room is a little loud but that's ok becuase it kept me cool will stay again next time I go later this year stayed at other hotels in the past but this one will be my go to from now on
Comment from Hotel Management
03-Apr-2016 by Courtyard Management , Hotel Management
Aloha, Thank you for taking the time to review your recent stay with us. Our entire team is dedicated to providing a positive experience for each of our guests and we are thrilled to hear those efforts are paying off. We look forward to seeing you again during your next visit to Honolulu. Mahalo nui loa.
4 out of 5
by A verified traveller from Michigan

Very clean and comfortable rooms.

Posted 30-Mar-2016
Pros: Staff, cleanliness, microwave/fridge, balcony, laundry.
Cons: Already mentioned above. Also, we felt the $37/day for required valet parking was steep.
Location: Many choices for food and shopping within walking distance. Walmart and Safeway nearby as well in case you want to stock the fridge/kitchenette.
The room, though small, was comfortable and clean and we enjoyed sitting on the balcony. Food, shopping and the beach were within easy walking distance. The pool area was beautiful but does not get much time in the sun due to the tall buildings surrounding it. We did not use many of the amenities, so can't provide much feedback on that. The coin-operated laundry was convenient (3 washers/3 dryers - about $5 per load) and we appreciated happy hour at the small lobby bar. All of the staff members -- front desk, housekeeping, bartenders and valet parking were top notch. Overall, we enjoyed our stay though there were small annoyances. Nothing that would keep us from staying there again, but they might be deal breakers for others. We were on the side of the hotel that faced Kuhio Ave which could be fairly noisy (traffic, buses, trolleys). The outlets in the room were minimal and not conveniently located for charging electronics (outlet in the bathroom was near the commode rather than the counter/sink; there was an outlet on the lamp, but it didn't work when the lamp was turned off; the outlet near the only nightstand was behind it and hard to get to). The faucet in the kitchenette was a hot mess (too short so if you didn't have the water open high it would run everywhere). The shower was a stand up, which made shaving your legs difficult. Also, there was a one-inch gap from the edge of the door to the shower wall, so a lot of water ended up outside the shower.
Comment from Hotel Management
03-Apr-2016 by Courtyard Management , Hotel Management
Aloha Shay, Thank you for taking the time to provide such detailed feedback of your recent stay with us. These details are incredibly important to us as we recognize that they make up the whole experience. We are happy to hear that your enjoyed your stay with us and found our staff friendly, and the room clean. We look forward to seeing you again when your travels bring you back to Honolulu. Mahalo nui loa.
4 out of 5
by A verified traveller from MT

Good price for the area.

Posted 28-Mar-2016
Pros: The restaurant was convenient has very good quality food. Hotel staff was very helpful and friendly.
Cons: Bathroom was small and cramped.
Location: Good places to eat and lots of shopping.
Hotel was nice and clean. There is a fair amount of traffic noise since it is on a busy street. It is a few blocks walk to the beach. Lots of shopping opportunities.
Comment from Hotel Management
29-Mar-2016 by Courtyard Management , Hotel Management
Aloha, Thank you for taking the time to review your recent stay with us. We are thrilled to hear that you had a positive experience and that you enjoyed our staff and our location. We hope to see you again in the future when your travels bring you back to Honolulu. Mahalo nui loa.