Ratings based on 2,424 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2017
Great Waikiki location. Near shopping and beach. Friendly staff and safe area.
Comment from Hotel Management
18-Feb-2017 by Guest Relations, Hotel Management
Aloha and thank you for your review! We hope to have you back again soon. Mahalo nui loa!
4out of 5
Recommended
for Families
by A verified traveller from Irvine, CA

Great Location

Posted 06-Feb-2017
Pros: Location, nicely updated room.
Cons: Staff can be more helpful.
Location: Very central location in Waikiki, close to everything. Walk 5 minutes to the beach and lots of restaurants nearby within walking distance.
The location is very convenient. The outside of the building is old and dated, but the rooms itself are nicely updated. The shower was extremely tiny, but otherwise, okay. We arrived late at the hotel, and was traveling with 2 tired toddlers. Upon arriving at the valet, the valet took my info and keys, but offered no help with luggage. I see there are luggage carts at the valet station, but even seeing that we have 4 bags and a toddler who fell asleep, they offered no help. I lugged 4 bags and my wife carried my daughter, walked up to the front desk, which was a couple hundred feet away. After checkin, we're told that our room is in the second tower, so we have to walk back across the valet station to get to our room. Again, seeing that we have lots of luggage and two toddlers, we were offered no help with luggage. Staff was friendly, but not very helpful. I would try the main Marriott resort next time, since they are about the same price.
Comment from Hotel Management
08-Feb-2017 by Guest Relations, Hotel Management
Aloha Dan, Thank you for your review and feedback. I am very sorry to hear that our staff did not offer you any help with your bags and we will be sure to address this issue internally to ensure that this does not happen again. We hope that you enjoyed your stay with us in Waikiki. Sincerely, Guest Relations Courtyard by Marriott Waikiki Beach
4out of 5
Recommended
for Everyone
by A verified traveller from Honolulu

Waikiki is building up right now...

Posted 07-Jan-2017
Pros: I had a really nice dinner at SPADA on the ground floor. Guests get $7.00 off certain entrees, and I had a really nice rigatoni with a nice house red
Cons: The room felt a little spartan and BROWN. I'm kama'aina so I expected more colors. The do not disturb sign blew off and housekeeping knocked 2X:(
Location: Very convenient. I was on the 11th floor of the tower so I think it helped to cut down on noise. The room was cool and comfortable without AC.
so there's going to be construction noise around a lot of hotels around the strip. This room was almost completely quiet except some loud revelers at 2:30 AM that lasted for about 5 minutes. I got an upgrade because I requested and received early check-in...pretty awesome especially coming from Japan and being a day behind in sleep. The room had black-out curtains and comfortable bedding. I was so happy to be able to sleep noise free at noon to try to get back in the right time zone. The one demerit was the crack in the bathroom sink. The shampoo and conditioner came in bottles that were really hard to squeeze, too, so it was a bit of a battle to get enough soap going to wash my hair, but I won. The room was a spacious double and the TV had all kinds of programming. I enjoyed the lanai in the AM with my coffee from the room. It was nice to have a microwave and a little frig.
Comment from Hotel Management
10-Jan-2017 by Guest Services , Hotel Management
Aloha Beth, Thank you for taking the time to review Courtyard by Marriott Waikiki Beach. We are happy to hear you enjoyed your overall stay with us and hope you will stay with us again in the future. We love our kama'aina guests and value your feedback. Mahalo nui loa.
4out of 5
Recommended
for Everyone
by A verified traveller from k

Good location

Posted 25-Dec-2016
Location is good,all facilities are nearby, staff is good,.only thing is rooms are small. But its ok .
Comment from Hotel Management
25-Jan-2017 by Guest Services , Hotel Management
Aloha Smita, Thank you for your review of Courtyard by Marriott Waikiki Beach. We are happy to hear you enjoyed your overall stay at our central Waikiki location. We hope to welcome you back on a future trip to Waikiki. Mahalo nui loa.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice and pleasant

Posted 19-Dec-2016
Nice hotel. Recently renovated......................,,,,,,,,,,,,,
Comment from Hotel Management
03-Jan-2017 by Guest Services , Hotel Management
Aloha, Thank you for taking the time to review and rate Courtyard by Marriott Waikiki Beach. We are happy to hear you enjoyed your stay in our recently renovated hotel. We hope you will be our guest again on a future visit to Waikiki. Mahalo nui loa.
2out of 5
by A verified traveller

Noisy room

Posted 18-Dec-2016
Pros: Staff was courteous.
One of the two elevators were down for repair. Our room was at the end of the hall next to the stairs and the door slammed all night long as people took the stairs instead of waiting for the slow elevator service. Lots of road noise from busy kuhio ave. Hair dryer stopped working about half way through drying my hair.
Comment from Hotel Management
03-Jan-2017 by Guest Services , Hotel Management
Aloha RK, Thank you for taking the time to offer us your feedback. We are sorry to hear you were not pleased with your recent experience at our hotel. We apologize for the inconveniences you faced and will be working to address these issues. We hope to provide you with a better experience in the future. Mahalo nui loa.
3out of 5
by A verified traveller from Canada

Posted 05-Dec-2016
A bit noisy, close to street and insulation is no good.
Comment from Hotel Management
09-Dec-2016 by Guest Services, Hotel Management
Aloha, Thank you for taking the time to review our hotel. We are sorry to hear you were inconvenienced by noise from the street. We apologize and want you to know we take your feedback seriously. We hope you will stay with us again so we may provide a better experience for you in the future. Mahalo.
4out of 5
Recommended
for Everyone
by A verified traveller from Iceland

Good location

Posted 25-Nov-2016
The location was good and the staff were friendly and helpfull. Our room and particularly bathroom was very clean.
Comment from Hotel Management
29-Nov-2016 by guestservice@waikikicourtyard.com, Hotel Management
Aloha Ragnar, Thank you for reviewing Courtyard by Marriott Waikiki Beach. We are happy to hear you enjoyed your overall stay with us. It is wonderful to hear you found the location convenient and the staff accommodating. We hope to have you with us again on your next visit to Waikiki. Mahalo nui loa.
4out of 5
by A verified traveller

Posted 20-Nov-2016 on Hotels
Comment from Hotel Management
22-Nov-2016 by General Manager, Hotel Management
Aloha traveller, Thank you for taking the time to rate Courtyard by Marriott Waikiki Beach! We hope to welcome you back again soon. Mahalo nui loa.
1out of 5
by A verified traveller

Too noisy to rest!

Posted 07-Nov-2016 on Hotels
I checked in on a Sunday and have lost sleep till checkout. I had to extend my checkout time so that I could try and sleep. No luck. It was hammering from early morning till afternoon. I had the "Do not disturb" sign on the door and the staff would knock and enter anyway. Very rude. I was moody all day and it ruined my stay here. I was here for work related things. I would it recommend this hotel to anyone if you want to enjoy your time. My co-workers will not be staying here either. At the end, nothing was done to make things right.
Comment from Hotel Management
09-Nov-2016 by General Manager, Hotel Management
Aloha, Thank you for taking the time to review our hotel. Please accept our sincere apology for the noise disturbances. We pride ourselves on embodying all of the characteristics of an urban oasis in the heart of Waikiki, and we regret to hear that we fell short with you. Your feedback is important to us and we plan on using it to improve the guest experience at Courtyard by Marriott Waikiki Beach. Thank you again for your valuable input. Mahalo nui loa.