Ratings based on 2,064 Verified Reviews

3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Posted 13-May-2018
Expected a king size bed as call out in my itinerary and got a queen size instead.
Comment from Hotel Management
16-May-2018 by Guest Relations , Hotel Management
Aloha, Thanks for the review. We appreciate you bringing our attention to the issue you encountered. Please feel free to reach out to us directly if you'd like to discuss this experience further. Sincerely,
4 out of 5
by A verified traveller

Posted 11-May-2018
Comment from Hotel Management
12-May-2018 by Guest Relations , Hotel Management
Aloha, Thank you very much for rating your experience with us. We're glad you enjoyed your stay. Sincerely,
1 out of 5
by A verified traveller

Posted 10-May-2018
Charged for couch damage to room I didn't occupy. Also had rental car charges on invoice and that was when I realized you had me in the wrong room. My own fault for exchanging rooms with someone in my party for security reasons. Am HTR graduate and will not return to your property because of lack of courtesy given to fellow HTR and honest person.
Comment from Hotel Management
12-May-2018 by Guest Relations, Hotel Management
Aloha, We're so sorry to hear about the issues you experienced. Please know that we greatly appreciate the feedback. If you'd like to discuss this experience further, we ask that you please reach out to us directly. We sincerely hope you give us another chance in the future. Sincerely,
2 out of 5
by A verified traveller

Posted 06-May-2018
Room view a vacant lot, 3 trash dumpsters that get emptied at 0430 each day with a certain wake up racket
Comment from Hotel Management
09-May-2018 by Guest Relations , Hotel Management
Aloha, We're sorry to hear that your recent stay with us was not enjoyable. If you'd like to discuss this experience further, we ask that you please leave us your contact info. We hope you give us another chance in the future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Great hotel2 blocks from beach

Posted 01-May-2018
Hotel interior is very upgraded. There is a bar, italian restaraunt, and cafe located inside the hotel. Pool area very nice with a lot of seating for lounging. The entire pool is 3ft. Hotel staff was very friendly and helpful. FYI This hotel does have 3 separate buildings. Staff was able to accommodate me and switch my room to the main building free of charge. They also handled a parking situation for me with no hassle. Valet parking is expensive but pretty nice when coming and going at night time. You don't have to worry about walking from a garage or parking lot. FYI if you have a visitor come and park at the hotel that charge will go under your hotel charges. Rooms were very spacious. Balcony perfect for 2 people. Street side was a little noisy but turn the volume up on the tv you will be fine. Bathroom was spacious but shower was very tiny. I could barely turn around without touching the wall. There is a Ihop and great pizza spot directly across the street from the hotel as well as a McDonald's . There are also 2 conveniant stores/markets that sit right on the corners. 1 block over you will find a really popular strip full of shopping as well as the international market. Overall the stay was great, location perfect. I would definately stay again.
Comment from Hotel Management
02-May-2018 by Guest Relations, Hotel Management
Aloha Asia, Thanks for staying with us and your wonderful review. We want all our guests to feel welcome in our urban oasis in Waikiki, as you did. We look forward to serving you again. Mahalo, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

great location and wonderful staff

Posted 01-May-2018
We were happy with the place and the very welcoming staff. Love the bar.
Comment from Hotel Management
02-May-2018 by Guest Relations, Hotel Management
Dear Lucky and Chloe, Thanks for your visit and feedback about our staff. We hope to welcome you again in Waikiki. Sincerely, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Perfect

Posted 21-Apr-2018
Great hotel with best staff ever, reception is delightful, pool and bar just fantastic. The staff aims to please and they do. Close to everything.
Comment from Hotel Management
23-Apr-2018 by Guest Relations, Hotel Management
Dear Lucky, Thank you for staying with us and leaving this wonderful review. We appreciate your feedback about our staff and convenient location in Waikiki. We hope to welcome you again. Aloha, Guest Relations
2 out of 5
by A verified traveller

Posted 16-Apr-2018
There was a cockroach and a man that worked there tried to open our door at 5:57am.
Comment from Hotel Management
19-Apr-2018 by Guest Relations , Hotel Management
Aloha , Thank you very much for taking the time to leave us this review. We are very sorry to hear that your experience with us was unfavorable. Thank you for bringing your concerns to our attention. We greatly appreciate your feedback, and will look into the concerns you have mentioned to improve our overall guest experience. Please send us your contact information so that we may reach out to you about your recent experience. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveller

Centrally located: Waikiki- close to great stores

Posted 14-Apr-2018
Cons: Didn't like the coffee maker.
Location: In a great spot. Easy walk to fabulous stores: Chanel, Tiffanys, Harry Winston, Versace as well as great local stores, indoor mall and restaurants.
This was another very nice hotel. The cleaning woman...Feiy(?) was excellent. The bed was comfortable , room had great cupboards, nice drawer sizes in the dresser, microwave, fabulous shower because of the powerful shower head spray, great pool and whirlpool, other guests were friendly and the staff was excellent. Lost my purse and it was found by the local ambassadors and turned in to police. The police called the Marriott and the staff kept calling us to tell us. We thought it was a robo call. We will come back next year.
Comment from Hotel Management
16-Apr-2018 by Guest Relations, Hotel Management
Mahalo nui loa for your review and comments! We look forward to having you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Central America

Marriott Hotel near Waikiki beach

Posted 07-Apr-2018
Pros: Location, service, beds were ok, so was tv, good internet, you connect automatically each time you come to the hotel.
Cons: Cochroach control
Location: Near the beach, 2 blocks away, lots of shops near, reataurants near.
The hotel is ok must be *** or *** and a 1/2, valet service very good, if you need anything in the room they take it fast. Only thing is we found small cochroaches in the room.. Everything is near, beach is about 2 blocks from the hotel, lots of shops, restaurants nearby.
Comment from Hotel Management
09-Apr-2018 by Guest Relations, Hotel Management
Dear ED, Thanks for staying with us and sharing your review. We appreciate your feedback about our convenient location near the beach. Thank you for the feedback about your room. Please feel free to contact us directly about any concerns during your recent stay. Mahalo. Sincerely, Guest Relations