Ratings based on 1,127 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Central Coast, NSW Australia

Great convenience to shops.

Posted 25-Aug-2016
Pros: Location to shops. Staff. Balcony. Super comfy bed.
Cons: The sloped driveway is very slippery when wet! heck out times needs to be a bit later, at least till 11. A lot of hotels are now offering a noon check
Location: 15 minutes from airport, easy shuttle to & fro,ABC shop and IHOP restaurant 2 minutes down the street.Royal Hawaiian Centre and such are less than 10
Small drive from airport. Room very clean and comfortable. Go king or better if possible though, lots more space. Great little balcony in each room.Amenities and ABC as well as IHOP right at end of street. Hawaiian Centre etc, less than 10 minutes walk as well. Staff were awesome,and extremely helpful.Room was cool and ready for us as we arrived.
3out of 5
by A verified traveller

Needs improvement

Posted 20-Aug-2016
Pros: This hotel is located downtown and close to bus routes so you can use public transportation. Only about a couple block from Waikiki beach.
Cons: A/C that actually cools the room, more comfortable beds, quality internet, and maintenance on building.
Location: The beach is nearby and close to public transportation.
The staff here are friendly, helpful, and always willing to assist when they can. The building on the other hand shows lack of upkeep. The room number kept falling off the wall and to the floor, the room itself would never get cool although the A/C was running 24 hrs, the business center has been removed so all printing must be done through front desk (so much for privacy), the internet was slow, and the beds were very uncomfortable. A plus is that they do serve a continental breakfast.
Comment from Hotel Management
23-Aug-2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Mahalo again for staying with us!
4out of 5
by A verified traveller from Hong Kong

靠近運河的親切小酒店

Posted 20-Aug-2016
Pros: 服務人員親切, 一進大堂就聞到淡雅的香味很舒服, 加上大堂沙發上有兩隻可愛的黑猩猩絨毛玩具, 讓人看了也覺得開心!
Cons: 大堂提供飲料的地方應該改用馬克杯或玻璃杯, 否則每日消耗許多紙杯或塑膠杯不太環保.
Location: 坐公車到市中心可以參觀Iolani Palace, 買票後有語音導覽, 可以更認識夏威夷王國時期的末代國王與女王的故事.
酒店位在運河邊, 房間有陽台可以俯瞰運河, 因此在陽台一邊用餐一邊吹著涼爽的風是絕佳的享受. 酒店附近交通便利, 商店林立且鄰近海灘, 因此坐公車到機場或市中心都很方便, 買東西也相當便利. 酒店門口有兩株雞蛋花, 涼風徐徐吹來時會聞到清新的花香, 令人心曠神怡!
Comment from Hotel Management
23-Aug-2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
4out of 5
by A verified traveller from Bloomfield, NJ

Great value!

Posted 19-Aug-2016
Pros: Cleanliness, service & views of Ala Wai blvd.
Cons: The whole pool lounge area
Location: The location is at the edge of Waikiki by the canal on Ala Wai, but its still walking distance from everything.
My wife and I just returned from our babymoon in Waikiki; and had a great experience with the Coconut. And to be honest, when we first arrived - I wasn't 100% pleased due to the distance from the beach. And this feeling was compounded due to the fact that we were supposed to go to Malta for our babymoon; and ended up switching to Hawaii instead at the very last minute. While I wasn't quite feeling the distance from the beach, I also didn't much like the small swimming pool and lack of sufficient lounge chairs to lay out on should other guests beat us to the area. We had never been to Hawaii before, so after the feeling of being in one of the most beautiful places on the planet settled in - those dislikes weren't as prevalent. Here's what we really did like about the Coconut. The staff is welcoming, pleasant and professional. They serve continental breakfast every morning (the same food though). The rooms are clean with cable; and provide a luscious view of Ala Wai Blvd and the canal. So, are talking about the Ritz? No. But....we are talking about a family friendly environment boutique hotel with a welcoming and relaxing charm. You won't regret staying here....I promise!
Comment from Hotel Management
26-Aug-2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
3out of 5
by A verified traveller from p

Decent Hotel with Decent location

Posted 14-Aug-2016
Decent hotel, decent location, lobby was very clean, however washroom was way too small, room was decent, not worth the price, i would rather stay at one of many hiltons in waikiki, not worth the price i paid!!!
Comment from Hotel Management
18-Aug-2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
5out of 5
by A verified traveller from sydney australia

Lovely hotel close to beach and shops in Waikiki.

Posted 12-Aug-2016
Cons: All good.
Location: Beach, shopping, tours.
Everything was great with this hotel, staff were very helpful, rooms comfortable and clean.
Comment from Hotel Management
18-Aug-2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
4out of 5
by A verified traveller from M

Clean and Close to everything, reasonably priced.

Posted 08-Aug-2016
Everything is fine except the sofa bed is terrible.
Comment from Hotel Management
by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
3out of 5
by A verified traveller

Posted 31-Jul-2016
Nice place to stay.. However, check your invoice BEFORE you leave.. They charge my credit card $50 with out us knowing..
Comment from Hotel Management
04-Aug-2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Mahalo again for staying with us!
4out of 5
by A verified traveller from MO

Close to the beach but not that close

Posted 31-Jul-2016
Pros: It was quiet. It was a few blocks back from the beach and we were good with that.
Cons: It would have been nice if the actual parking fee amount would have been on the website.
Location: A short walk to restaurant and retail shops and a few block from the beach.
We stayed two nights. It was a comfort room.They did had a continental breakfast, I was surprised that they did not have fresh fruit. After all we were in Hawaii, I was hoping for good fresh fruit.
Comment from Hotel Management
by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
4out of 5
by A verified traveller from Montréal

Très bien pour rapport qualité prix

Posted 28-Jul-2016
Deux nuits à cette hôtel, grande chambre avec facilités pratiques (table, évier, ustensiles, micro-onde). Petit déjeuner inclus, simple, mais correcte. Propre, personnel accueillant et sympathique. Seul point moins agréable; fenêtres à volets, on entend les passants dans la rue.
Comment from Hotel Management
by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!