NEVER AGAIN!!! STAY ANYWHERE ELSE!!!
Tried repeatedly to nickel and dime us. Booked through Expedia which clearly stated FREE breakfast and FREE wifi, but staff stilled tried to charge the amenity fee. Even after showing them where it said it on the website, they demanded I pay it. Even the hotels websites states "complimentary breakfast and wifi, and never a resort fee". The staff rudely stated I had been informed of this extra charge and stated I had accepted it, NOT TRUE. I was informed that it was free at check in and they still rudely argued the point, even with it clearly stated on the website. The front desk staff during this event was very rude and was purposefully being a smart a** to the point I had my family leave and go to the car in case it escalated. Unbelievable. Ultimately, I did not pay the fee because they found it in their hearts to "waive" the fee their website says the "never" charge.
The "executive suite" I booked was just a regular sized run down room, absolutely nothing special at all.
Breakfast was garbage.
The only parking available is a valet service, no parking lot, no street parking. Unless you want to find a parking garage somewhere else and walk to the hotel, they will gouge you for this fee as well.
I really though it was going to be nice, but I was sadly mistaken. You can hear the greed in their voices and through their actions. This is a very sad excuse for a hotel. STAY ANYWHERE ELSE.
Comment from Hotel Management
13-Jul-2016 by Louis, Hotel Management
We appreciate your personal feedback about our hotel and will be working with our team on the amenity fee, continental breakfast and parking. We apologize if this information wasn't provided prior to you arriving. Enjoy your day.