Interior entrance

Reviews of Aston at the Waikiki Banyan

3 out of 5
Aston at the Waikiki Banyan
201 Ohua Ave, Honolulu, HI

Reviews

7.2

Good

Rating 10 - Excellent. 463 out of 2359 reviews" "
Rating 8 - Good. 911 out of 2359 reviews" "
Rating 6 - Okay. 613 out of 2359 reviews" "
Rating 4 - Poor. 215 out of 2359 reviews" "
Rating 2 - Terrible. 157 out of 2359 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Marc

Travelled with partner
Disliked: Cleanliness
I like the spacious room, the location and the service were excellent, but the room needs updating. The bed was very uncomfortable and there was a dingy smell in the room. Not sure if it was coming from the carpet or the ceiling or the air conditioner. It smell of a wet dog.
Stayed 2 nights in Apr 2024

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Rooms are equipped with pretty much everything to stay in and prepare meals. This makes things more affordable as Waikiki is expensive. Walkable to convenience stores and coffee. The property is old but was in decent condition. Communication was lacking as we placed a call to housekeeping with no response.
Stayed 4 nights in Apr 2024

10/10 Excellent

dominic

Travelled with family
Liked: Cleanliness
Property is closer to the Diamond Head & a bit remote from main WAikiki tourist area. Room rate is reasonable for budget traveler . Hotel has seen its age & room accommodation are old but is clean . Front desk are friendly & efficient . Nice size swimming pool . Coin operate BBQ grill rental is a unique feature at $2.00 an hour !
Stayed 2 nights in Apr 2024
Response from Aston at the Waikiki Banyan on 17 Apr 2024
Thank you for the great review of our property. We are glad to hear you enjoyed your stay. we look forward to welcoming you back in the near future. Aloha

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aston at the Waikiki Banyan on 17 Apr 2024
Thank you for your great review of our property. We are glad you enjoyed your stay with us. We hope you choose The Aston Waikiki Banyan again for a future visit. Aloha & Mahalo

2/10 Terrible

Aishia

Disliked: Amenities, property conditions & facilities
the bed sizes were wrong! parking should be discounted for hotel renters.
Stayed 5 nights in Apr 2024
Response from Aston at the Waikiki Banyan on 17 Apr 2024
We are sorry to hear that your stay was not as expected. We assign rooms according to amount of guests staying in room as well as guest preferences. We try to accommodate upon check-in if not satisfied with assigned room if possible. As far as the parking, we manage rooms in a AOAO condominium, we are not in charge of the parking structure. Sorry for the inconvenience.

8/10 Good

Kenji

Travelled with family
All average but view from our room was excellent
Stayed 3 nights in Apr 2024
Response from Aston at the Waikiki Banyan on 10 Apr 2024
Thank you for sharing your review of The Aston Waikiki Banyan with us. We would love if you could share with us the reason for your review. We strive on delivering a great guest experience and would love to see how we can improve.

8/10 Good

Shelli

It wasn’t crowded because not on main strip street but still very close to beach
Stayed 8 nights in Mar 2024
Response from Aston at the Waikiki Banyan on 3 Apr 2024
Mahalo for your great review, we are happy you enjoyed your stay with us. We value your feedback and hope to see you again soon. ALOHA

4/10 Poor

Carly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We just needed a comfortable spot to sleep after our full day of adventures. We should of had 2 beds & a pull out sofa. How disappointing to only have one bed & one (both very uncomfortable sofa) The room was definitely dated & had limited outlets. The bathroom made it impossible for 3 adult women to get ready. The rest of the place had a lack of mirrors & lighting!
Stayed 6 nights in Mar 2024
Response from Jennifer Batara on 2 Apr 2024
Aloha Carly, It’s unfortunate to know that your experience at our hotel did not match the high expectations that you rightfully had. We appreciate your feedback and will be sure to discuss these issues as a team and resolve the matters you’ve described. With Aloha,Jennifer BataraGeneral Manager

10/10 Excellent

Quintara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay. Wish id stayed longer
Stayed 1 night in Mar 2024
Response from Aston at the Waikiki Banyan on 23 Mar 2024
Mahalo for your great review of our property We are glad you enjoyed your stay and hope to welcome you back soon. ALOHA

6/10 Okay

Juliana

Liked: Cleanliness
When my bags were delivered by the airport service to the wrong hotel, front desk staff was very helpful when I went down at 3:00 a.m. to figure out the problem. However, the receiving hotel contacted you to let you know where my bags were but no one contacted me until I asked at the front desk.
Stayed 6 nights in Mar 2024
Response from Aston at the Waikiki Banyan on 19 Mar 2024
We are very sorry for the inconvenience. As i understand, the Front Desk is courteous not to call rooms too early. I am sure glad your bags were located, and you retrieved them safely.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness
This property was a quick two block walk to the beach. Room was clean and cleaned daily. The front desk were fantastic and helpful. If your seeking an inexpensive, clean, beach proximity and friendly staff, I would recommend.
Stayed 6 nights in Mar 2024
Response from Aston at the Waikiki Banyan on 12 Mar 2024
Mahalo for your stellar review of the Aston Waikiki Banyan. We are really glad you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Allen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like how everything is close by and i love how the beach is walkable, especially it includes towels. The only thing i didn’t like was to find parking because i had a big suv. Everything is else is perfect.
Stayed 4 nights in Mar 2024
Response from Aston at the Waikiki Banyan on 12 Mar 2024
Mahalo for your review of the Aston Waikiki Banyan. We are glad you enjoyed your stay with us. We are looking forward to your visit again in the near future.

6/10 Okay

Darrell, Winnipeg

Travelled with family
Disliked: Property conditions & facilities
Saw 3 rooms before choosing one that was satisfactory, as they were very run down. Staff was very accommodating.
Stayed 15 nights in Feb 2024
Response from Aston at the Waikiki Banyan on 5 Mar 2024
Thank you for taking the time to leave a review. We apologize for the inconvenience of moving rooms. We are glad you finally found a room you were satisfied with. Our staff is there to make sure they do everything to satisfy guests, I'm glad that they were able to accommodate you. Please visit us again soon. Aloha

2/10 Terrible

Nichole, Concord

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Roaches all over the place , came home an they were all in my suitcase!
Stayed 5 nights in Feb 2024
Response from Aston at the Waikiki Banyan on 29 Feb 2024
Thank you for taking the time to share your experience with us. We apologize for your stay being less than you expected. We want to make sure guest stays are wonderful. For these types of issues, we take care of it right away. We make sure guest needs are addressed and taken cared of immediately. We hope that our prompt resolution was an acceptable one. Please feel free to contact us if there were any other issues, so we make sure they are addressed properly. Aloha

10/10 Excellent

Kim

Stayed 25 nights in Jan 2024
Response from Aston at the Waikiki Banyan on 23 Mar 2024
Mahalo for your stellar review of our property. We are glad you enjoyed your stay with us and hope to see you back again very soon. ALOHA

8/10 Good

DARRYL

Stayed 2 nights in Feb 2024
Response from Aston at the Waikiki Banyan on 23 Mar 2024
Thank you for your review of our property. Please kindly share your experience and concerns, so we may improve our guests' experiences. MAHALO

8/10 Good

Julai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are a little outdated but very spacious for a family of 4-5. I love the dining table with chairs and having a full kitchen is very convenient. The only tricky part is finding the entrance to the parking garage. Other than that, I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Aston at the Waikiki Banyan on 27 Feb 2024
Thank you for sharing a review of our property. We are glad you enjoyed your stay with us. We hope you visit us again in the near future. Mahalo

2/10 Terrible

Julie

Stayed 3 nights in Feb 2024
Response from Aston at the Waikiki Banyan on 23 Mar 2024
We are very sorry your experience was not what you expected. Please kindly share with us your concerns, as we may address issues appropriately. MAHALO

2/10 Terrible

Rachel, Joshua

Disliked: Amenities, property conditions & facilities
Very outdated. 4 elevators and had to wait an upward of 15 min for an elevator. We got a room with a kitchenette so we could make meals and specified that and there were no pans or anything for cooking. They said they would make it right and had yet to do so. Went to a different island and facility.
Stayed 4 nights in Feb 2024
Response from Aston at the Waikiki Banyan on 27 Feb 2024
Thank you for your review of our property. We apologize for your less than stellar experience. Can you please share your experience and what needs to be addressed? Please give us a call here at the front desk to share your concerns. Aloha

10/10 Excellent

Joyce E

Liked: Cleanliness
Large room, kitchen, full size fridge. Loved balcony ocean view. Pool area could be more appealing, rec deck not finished reno.
Stayed 17 nights in Feb 2024
Response from Aston at the Waikiki Banyan on 21 Feb 2024
Thank you for your review of our property. We are glad you enjoyed your stay. Please feel free to share with others your experience sand hope to welcome you again in the future. Aloha

8/10 Good

Royce

Travelled with family
Liked: Cleanliness, amenities
The Aston at Waikiki Banyan is well situated in Waikiki and allows all nearby attractions to be within walking distance. The staff are kind and attentive. The property also offers a pool, BBQ area, laundry facilities, and a spa/ sauna. Overall it was a good place to stay. The only downside is that the hotel interior is old and the lifts/ elevators are quite slow resulting in long queues during peak times.
Stayed 5 nights in Feb 2024
Response from Aston at the Waikiki Banyan on 14 Feb 2024
Thank you for your review. We appreciate you taking the time to share your experience. We are happy glad to hear the staff and location of property was to your liking. We are disappointed that your room was not as expected, we will follow up with management regarding the room quality, as for the elevators, The Aston is working with the association to rectify the elevator issues and apologize for the excessive wait times. We hope to be of service to you again in the future. Aloha

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Had problems with the elavtor
Stayed 8 nights in Jan 2024
Response from Aston at the Waikiki Banyan on 8 Feb 2024
Thank you for your review. We are glad you enjoyed your stay with us. If we kindly ask for any feedback that you might have that will help us improve our services in the future. Aloha

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to a lot of things. Easy parking. Good restaurants and stores in area.
Stayed 5 nights in Feb 2024
Response from Aston at the Waikiki Banyan on 7 Feb 2024
Thank you for your review. We are happy you enjoyed your stay with us and hope you choose to stay with us again in the future. Aloha

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from Aston at the Waikiki Banyan on 8 Feb 2024
Thank you for your great review of our property. We are glad you had a wonderful stay, and we hope to welcome you back again in the near future. Please share your experience with friends and family. Aloha

6/10 Okay

Luey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Aston at the Waikiki Banyan on 22 Jan 2024
Thank you for your review. Would you kindly share your experience with us. We take guest reviews seriously and would like to know where we can improve. Thank you for taking the time to assist us with this. Mahalo

2/10 Terrible

Juan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aston at the Waikiki Banyan on 22 Jan 2024
Thank you for your review. We apologize that your stay was less than expected. We strive on guest satisfaction, would you kindly share your experience with us. We would like to address those issues as soon as possible. Mahalo for your time and assistance.

2/10 Terrible

Matthew

Stayed 7 nights in Jan 2024
Response from Aston at the Waikiki Banyan on 18 Jan 2024
Aloha Matthew,We are extremely sorry that your visit at the Aston Waikiki Banyan was less than you expected. Would you be kind enough to share your experience, We want to be able to address these concerns with the appropriate departments as to improve We take pride in our work and our goal is to make memories for our guests. Mahalo

10/10 Excellent

Claudio R., Moxee

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 7 nights in Jan 2024
Response from Aston at the Waikiki Banyan on 16 Jan 2024
Thank you for your review of the Aston Waikiki Banyan. We are pleased to hear that you enjoyed your visit with us and hope to see you again soon. Aloha

10/10 Excellent

Christopher Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Aston at the Waikiki Banyan on 16 Jan 2024
Thank you for your great review of the Aston Waikiki Banyan. We are glad you enjoyed your visit with us and hope you return for another visit soon. Aloha

6/10 Okay

Cenek

Disliked: Property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Jennifer Batara on 9 Jan 2024
Aloha Cenek, Mahalo for taking the time to rate your stay at Aston at the Waikiki Banyan. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Jennifer BataraGeneral Manager

6/10 Okay

Makoto

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location is great. Everything is within walking distance. However the property is way overdue for renovation and under maintained. It takes more than 30 minutes just to get out of hotel during the busy hours (because not enough elevators). Be ready to live with millions of cockroaches (kitchen is dirty. Bathroom is clogged.)
Stayed 4 nights in Dec 2023
Response from Jennifer Batara on 3 Jan 2024
Aloha Makoto, Mahalo for the candid review. It’s wonderful to know that you enjoyed our convenient location. However, we apologize that certain aspects of your stay fell short and made your stay anything but amazing. We appreciate your feedback and have passed it on to our team for further consideration.With Aloha,Jennifer BataraGeneral Manager

6/10 Okay

Aislinn

Travelled with family
Disliked: Property conditions & facilities
The staff were excellent. The first room we had was very dated and uncomfortable but when we requested a switch it was no problem at all. The second room was better. It was great to have a kitchen and it’s a 3 minute walk to the beach. The pool and hot tub were a hit with the kids. I would stay again, but I would do some research on the rooms.
Stayed 6 nights in Dec 2023
Response from Aston at the Waikiki Banyan on 23 Dec 2023
Thank you for taking the time to review our property. We are happy that you received excellent customer service from our staff. We apologize for the condition of the room, we will take that up with the appropriate parties. We hope that you choose to visit with us again soon. Mahalo

8/10 Good

Simon

Stayed 6 nights in Dec 2023
Response from Aston at the Waikiki Banyan on 26 Dec 2023
Thank you for your review of the Aston Waikiki Banyan. We hope you enjoyed your stay with us, we would like to hear your feedback on any improvement to guest experience that you would like to share. Aloha

2/10 Terrible

Christina

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Response from Aston at the Waikiki Banyan on 16 Jan 2024
Thank you for taking the time to leave a review. We are extremely sorry that your stay was not as expected. Would you mind kindly sharing yu9r experience, so we can make sure the issues are addressed promptly. We hope you visit us again soon. Aloha

10/10 Excellent

Shiro

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Aston at the Waikiki Banyan on 14 Dec 2023
We are extremely happy you enjoyed your visit with us and look forward to your visit with us again soon. Aloha

8/10 Good

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness
Stayed 7 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 14 Dec 2023
Thank you for your great review of our property. We look forward to being of service again for you in the near future. Thank you for being a valuable guest. Aloha

10/10 Excellent

Tammie

Stayed 9 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 11 Dec 2023
Mahalo for your great review! We are glad you enjoyed your stay with us and hope you visit us again in the near future. Aloha

10/10 Excellent

HEDSEY

Travelled with group
Liked: Cleanliness, room comfort
Cliff was extremely professional and welcoming. The front desk alone made the stay a complete one. Everything went smoothly
Stayed 1 night in Dec 2023
Response from Aston at the Waikiki Banyan on 6 Dec 2023
Mahalo for your great review of our property. We are extremely pleased that you enjoyed your experience with us and hope to be able to welcome you back again soon. Aloha

6/10 Okay

Michael

Stayed 8 nights in Nov 2023
Response from Aston at the Waikiki Banyan on 23 Dec 2023
Thank you for taking the time to review our property. Can you please share with us your experience and how we can improve our service or property to elevate guest experience in the future. Mahalo

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Aston at the Waikiki Banyan on 22 Nov 2023
Thank you for your great review of our property.. We are happy you enjoyed your stay with us. We hope to see you again in the near future.

4/10 Poor

Roderick

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Units are old, worn and outdated
Stayed 15 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 22 Nov 2023
We apologize for not meeting your standards during your stay with us. We hope you can share more about your experience. We apologize that the room was not meeting your expectations and hope you can visit us again soon so we can try and make things better.

10/10 Excellent

Kaanela

Stayed 7 nights in Oct 2023
Response from Jennifer Batara/General Manager on 11 Nov 2023
Aloha Kaanela and thank you for taking the time to share your rating with us. We are so glad to hear that you enjoyed your stay. We would love to welcome you again in the future! Mahalo and a hui hou (until next time)!

8/10 Good

Shirley

Travelled with family
We like the location, the pool and hot tubs, the playground, but missed the tennis courts. The view from our room and lanai was lovely. The unit definitely needs an upgrade of furnishings and drapes. The furniture is very dated and the carpet worn and in need of cleaning. The drapes has numerous spots of sun damage. I don’t think the hall was vacuumed more than once during our ten day stay. The staff I had contact with were friendly and helpful.we do recognize that if the updates were completed the unit would not likely be affordable to retired teachers, so we are grateful that we were able to enjoy it as is.
Stayed 10 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 1 Nov 2023
Thank you for your review. We take guest opinions seriously. We apologize for any inconveniences that you may have experienced on your stay. We appreciate your business and hope to be able to welcome you back again soon.

10/10 Excellent

Brien

Stayed 3 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 31 Oct 2023
Thank you for your review. Please kindly share what you enjoyed the most about our hotel. We take valuable feedback seriously as our goal is guest satisfaction. Aloha

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, amenities
The property was more affordable than others. It was an older facility but was clean. I would say they could do more maintenance such as the shower head was wonky and the door to the patio was hard to open. But they were very accommodating and we enjoyed our stay.
Stayed 4 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 31 Oct 2023
Thank you for your your review of our property. We appreciate your valuable feedback, we glad you enjoyed your stay and hope to have you visit us again soon. Aloha

6/10 Okay

Christopher

Stayed 5 nights in Sep 2023
Response from Aston at the Waikiki Banyan on 25 Oct 2023
Mahalo for leaving a rating for our property. Feel free to share any experience with us, as so we can improve on our services to ensure guest satisfaction moving forward. Aloha

4/10 Poor

McRianDoe

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 25 Oct 2023
Mahalo for sharing your review. Please feel free to share your experience. We value our guests opinion to help us improve any future guest experiences. Mahalo

10/10 Excellent

Romar

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 17 Oct 2023
Mahalo for your great review., we are extremely excited you enjoyed your stay with us. We strive for delivering the ALOHA spirit. We hope to be of service again in the near future, A hui hou until we meet again. Aloha

10/10 Excellent

Yana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for family vacations with little kids
Stayed 8 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 17 Oct 2023
Mahalo for your great review. We strive on making our guest experiences 5 star. We hope to see you again in the near future, and hope you share with your friends and family your great experience here at the Aston Waikiki Banyan. Aloha

6/10 Okay

Gwendolyn

Travelled with family, Business traveller
Disliked: Cleanliness
Carpet in room was filthy. Walls also dirty.
Stayed 2 nights in Oct 2023
Response from Aston at the Waikiki Banyan on 13 Oct 2023
Mahalo for taking the time to leave a review. We take guest opinions and try to make necessary positive changes for future guest experiences. We sincerely apologize that your experience was not as expected, we hope to see you again soon and will strive for your excellence moving forward.