Ratings based on 312 Verified Reviews

4.0 out of 5
77% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Cheyenne, WY

Very clean, up to date hotel, great location

Posted 29-Oct-2017
Desk staff fantastic. Room was large, spotless and beautiful. Mattress was firmer than I like, but didn't stop me from sleeping like a baby, very comfortable. I've paid 4 times more for a Hilton and didn't have the space or amenities. Wold gladly go back! If you're a bit hoitee toitee, you may not enjoy seeing homeless in the area, but I walked around at 3 to 4 am and had no problems. All passive, if not polite. I parked on the street rather than pay $22 a day, but I was lucky to find a spot. Car never got messed with and police patrol.
Comment from Hotel Management
03-Nov-2017 by Terry Dowsett, Hotel Management
Aloha Bob! Thank you for taking the time to leave us a 5-star review. We are thrilled to learn that you were comfortable in our spacious accommodations and enjoyed the amenities that are provided for you throughout your stay. We’re also pleased to hear that you received a warm aloha from our staff. It was wonderful having you as a guest and we hope to welcome you again for another Waikiki vacation! Mahalo,
4 out of 5
by A verified traveller from Rutherford, NJ

The Best Downtown Hotel

Posted 26-Oct-2017
Pros: The location for my needs.
Cons: Perhaps upgrade the rooms a bit. They are serviceable but a little nicer amenities would go a bit further in making for a comfortable stay.
Location: Get to The Pig & The Lady restaurant in Chinatown. It's one of the best places to eat in all of Honolulu!
If you are in Honolulu and are just there for business or doing an overnight awaiting a flight out of HNL then this place will suit you just fine. This is mostly a business class hotel since many of the rooms are equipped with kitchenettes and are fairly plebeian but with nice views on the higher floors. It is the only hotel downtown from what I can tell so this doesn't give you much choice if you need to be there. The hotel staff is very accommodating and were willing to help with getting boarding passes printed out and helpful with directions to local restaurants, etc. Chinatown is nearby but other than that, downtown is pretty much of a ghost town after business hours. However, during the day, there are many sites with easy walking distance, like Iolani Palace and the Museum of Art, etc. The rates that you'll pay here are substantially lower than anything you'll find further into the city like Waikiki.
Comment from Hotel Management
03-Nov-2017 by Terry Dowsett, Hotel Management
Aloha John and thank you for your valuable review. We are pleased to hear that our location was ideal for your needs and that you found our staff to be helpful, friendly, and informative. It’s wonderful to know that you were able to explore excellent Honolulu attractions as well as our exciting Chinatown! We appreciate your feedback regarding the amenities in the rooms and your review will be shared with our leadership team for consideration and improvement. It was wonderful having you as a guest and we hope to welcome you again for another stay. Mahalo,
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa Canada

Fabulous room(s) for the price!

Posted 07-Oct-2017
Pros: Easy to find. Rooms were beautiful. Separate bedroom. Great kitchen with all appliances. Fantastic view. Helpful staff.
Location: Walking distance to Iolani Palace. Many fast food places nearby. Easy drive to Waikiki Beach.
We expected a hotel room and got 5 rooms! The decorating was awesome and the view was fantastic. All this with a car too!
Comment from Hotel Management
10-Oct-2017 by Terry Dowsett, Hotel Management
Aloha Ren! We'd like to extend a big mahalo for your 5-star review! We're happy to hear that you were comfortable in our spacious rooms as well as found convenience in our prime location. It's terrific to know that our staff was accommodating to you. We're always striving to show our guests what the aloha spirit is all about! Mahalo and we hope to be able to welcome you again during your next Waikiki vacation!
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Convenient location downtown but...

Posted 03-Oct-2017
We enjoyed getting out and walking but didn’t feel safe after dark. A lot of homeless around downtown.
Comment from Hotel Management
07-Oct-2017 by Terry Dowsett, Hotel Management
Aloha Richie! Thank you for taking the time to share your review. We're delighted to hear you enjoyed our wonderful location. We appreciate your valuable feedback, and hope to have the opportunity to welcome you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from florida

Great location

Posted 29-Sep-2017
Hotel is located walking distance to pier and inn the heart of downtown. Plenty of restaurants and grocery stores if you would like to use the kitchen in your room. Staff is friendly and welcoming. Very clean rooms and very spacious. I highly recommend it!!
Comment from Hotel Management
07-Oct-2017 by Terry Dowsett, Hotel Management
Aloha Angel! We would like to extend a big mahalo for your 5-star review and recommendation! Our location is perfect for walking around downtown and taking in all the sights that Honolulu has to offer—it's lovely to hear that you were able to enjoy that convenience. It also delights us to hear you were warmly welcomed by our friendly staff and that you enjoyed our clean and spacious accommodations. We look forward to having the opportunity to see you again for your next Honolulu vacation. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Sep-2017
Great Room, & it had a little kitchen which was nice! Centrally located, easy to get around from the hotel. Very helpful staff!
Comment from Hotel Management
07-Oct-2017 by Terry Dowsett, Hotel Management
Mahalo for taking the time to share your experience! It delights us to hear you enjoyed our central location, fully equipped accommodations and friendly service. It was a pleasure having you, and we look forward to your next visit. Aloha.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to office

Posted 09-Sep-2017
Specific room was. Rey tired Dirty carpet and little furnishings Bedroom tv very old and cloudy I have stayed here before in better rooms
Comment from Hotel Management
12-Sep-2017 by Terry Dowsett, Hotel Management
Aloha and thank you for reviewing your recent stay. We know that you have options when staying in Honolulu, and appreciate your loyalty. We are sorry to hear that your recent accommodations were less than exceptional, and have shared your comments with our leadership team so that the necessary improvements can be made. We look forward to welcome you back for a better stay next time. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland OR. & Honolulu Hi

Cozy and relaxing getaway from the city life.

Posted 02-Sep-2017
Great location and easy access to town for those who just want a quick and relaxing 😎Way to stay on island 🌴 and have a great vacation at the same time.
Comment from Hotel Management
09-Sep-2017 by Terry Dowsett, Hotel Management
Aloha Adam! Thank you for your wonderful review. We are so thrilled to hear you enjoyed your stay, and that our location was ideal and relaxing! It would be fantastic to welcome you again. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveller from Princeville

We only stayed for one night

Posted 02-Sep-2017
Very helpful personnel, room clean and quiet. Would recommend it.
Comment from Hotel Management
09-Sep-2017 by Terry Dowsett, Hotel Management
Thank you for your review, Helena! We are glad to hear that your one-night stay was a comfortable and inviting experience, and we hope to welcome you for an extended stay in the future. Mahalo and aloha!
5 out of 5
Recommended
for Everyone
by A verified traveller

It was perfectly located in town.

Posted 29-Aug-2017
This was the most restfully of staying in one place I've had in years!