Ratings based on 174 Verified Reviews

4.0 out of 5
89% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from nz

Very handy

Posted 24-Feb-2017
This hotel is very handy to the beach. The staff are helpful & friendly. The room decor is a little tired, but was ok.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Nov-2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston,Ma

Hawaiian surprise

Posted 19-Oct-2016
Location: The location was great! Food trucks across the street, good restaurants and the beach down the street!
Was taken by surprise by the $200+ cleaning fee when I checked out
5 out of 5
Recommended
for Everyone
by A verified traveller

Hawaii Condo

Posted 10-Oct-2016
Location was great, a big plus that we got to view the Hilton Village Friday night fireworks from balcony!!
Comment from Hotel Management
13-Oct-2016 by Walter, Hotel Management
Aloha, Thank you so much for staying with us. We hope to see you again on your next visit. Mahalo,
1 out of 5
by A verified traveller from Sydney

Rooms are old and dirty. Cockroaches everywhere.

Posted 10-Oct-2016
Location: Location is good.
Rooms are old and aged. In the evening when the lights go out the cockroaches come out. Not what we remembered 4 years ago. We will not stay there again.
Comment from Hotel Management
13-Oct-2016 by Walter, Hotel Management
Aloha Henry, Thank you for the comment and I will make sure that this will be address. We have a reputable pest control company that comes to our properties once a week to check. I apologize for the inconvenience. Mahalo,
3 out of 5
by A verified traveller

Disappointed in Outrigger

Posted 27-Jun-2016
Location: The hotel is within walking distance to anything you would need such as beaches, bus stops, post office and restaurants.
We booked the hotel through Expedia so expected a "hotel" experience. There is no housekeeping service so we had to continuously request clean towels. In the end we used the hotel’s paid laundry area to wash the towels ourselves because they stopped delivering the clean towels! Seriously, I have never had to resort to doing that at any other hotel. When we checked out there was a housekeeping fee of about $200! What was the fee for, they didn’t clean our room once! Also, there was a vacuum in the suite but it didn’t work so we couldn’t even clean the floors. (It is Hawaii so there is a lot of sand.) The employees were very friendly and offered as much help as they could while staying in the rules of the hotel. The issues with the hotel seem to be at a management level. Would I stay there again…no. Would I refer the hotel to a friend…no. By-the-way, we have stayed there before and didn’t have these issues. Also, on Expedia it said roll-away beds were available. They told us they didn't have any at the hotel.
5 out of 5
by A verified traveller

Home away from home

Posted 14-Apr-2016 on Hotels
Have stay here several times and each time I am very pleased.
3 out of 5
Recommended
for Everyone
by A verified traveller from QLD, Australia

Resort prices without the resort experience

Posted 08-Feb-2016
I stayed here last year with friends and loved it in a 2 bedroom so I booked here with my husband and toddler this time and was really disappointed. With the price you pay, you would expect a little luxury - no pool on site, no room service, no cleaning service daily, a lumpy sofa bed, no crib provided when asked and a broken safe - you even have to call if you want new towels!! The limited staff they do have on in the lobby barely make you feel welcome, if they look up from what they are doing at all. Having to cart our own luggage and a cranky toddler in a pram because there aren't enough staff was just one of the examples of poor service. And then to get picked up or dropped off your transport picks you up in the middle of the street as there's no driveway and limited street parking. THEN, they stick you with a $200 cleaning fee for your stay - on top of the outrageous prices! Next time I'm going to book the hotel down the street offering the same condo style with all the hotel amenities you'd expect on holidays. It seems the Recency uses its outrigger name to demand big prices when it's really not worth it.
Comment from Hotel Management
29-Feb-2016 by Walter, Hotel Management
Aloha, Thank you for staying with us and thank you for your comments. I apologize that the service and facility was not to your satisfaction and not in keeping with our company standards. It is unfortunate that we were not able to address this while you were here . I will make sure to share this feedback to our staff and management. Mahalo Please accept our sincere apology, as we did not extend to you our gracious hospitality that we pride ourselves on. It is always our intent that our guests leave satisfied with our product and services.
3 out of 5
by Stephanie from Georgia

Hidden fees

Posted 31-Dec-2015 on Hotels
The hotel is 20 min from the airport. It's in a great location. The only thing I didn't like is that at the end of our stay we had to pay an additional $150.00/CLEANING FEE and another $175.00 for parking!
2 out of 5
by A verified traveller

Be ware of $$$ mandatory cleaning fee

Posted 28-Dec-2015 on Hotels
We were charged almost $200 for "mandatory" cleaning fee at the checkout. They do not come clean the room at all during the stay for "eco" purposes and charges a $200 fee, really? The hotel does not come change dirty towels during the four night stay, we had to rquest it everyday. I believe it was not informed at the time of booking. I think I'll find a better hotel in the area next time.