Ratings based on 3,368 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans, LA

Nice, clean, friendly.

Posted 29-Apr-2017
I wish I could have stayed longer. The staff made our stay in Honolulu, Waikiki amazing. They accommodated our late flight by offering the pool and hot tub. We had a complementary room for an hour to freshen up before our flight. The downstairs bar MAC 24/7 had a great staff and friendly bar tenders. Great food, too.
4 out of 5
Recommended
for Everyone
by A verified traveller from Coquitlam

Great locations, within walking distance to beach!

Posted 29-Apr-2017
Pros: Location and access to all that you need within walking distance.
Cons: Free WIFI in rooms.
Location: Just a couple of blocks off beach. Close to shopping and restaurants.
This location is ideal, off the busy main street but within walking distance to everything you will need during your stay. Elevators always available within a minute. Nice pool area and lounge area. Access to Business Center and Fitness Center 24/7. Had dinner at M.A.C. one night when it was raining too hard to leave hotel. Even though we had to wait for close to an hour, the service and food was great. Also, the breakfast counter was a good spot to pick up something for breakfast or lunch when you were on the go. The only complaint is that WIFI was only available at the public areas unless you paid for it. In this day and age, WIFI should be available free of charge in your room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great location, comforting and relaxing experience

Posted 28-Apr-2017
Pros: I liked the friendly and helpful staff. Also tremendously enjoyed the mountain view and the balcony.
Cons: Parking situation
Location: Location is convenient, ABC store was right across the hotel. Really liked the location.
I liked the location, wasn't too close to the touristy areas of Waikiki. Had pool, Jacuzzi, downstairs bar and restaurant that was open 24/7. Hotel staff was super friendly and helpful. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Alberta, Canada

close to everything

Posted 27-Apr-2017
when we arrive on the 19th April at 1130 pm. we tried eating at mac restaurant and there was no waiters. we ended up at macdonalds.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice ocean view

Posted 27-Apr-2017
Hotel is okay. The view of the ocean is beautiful. The room service & hotel restaurant food is awful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good Experience

Posted 26-Apr-2017
We only stayed here for one night at the tail end of our trip to see Pearl Harbor and Waikiki (the rest of our trip was on Maui). We were able to check in early with no problem and the concierge upgraded us to an ocean view room on the 31st floor! The view was awesome. One of the big pro's for us was there was no resort fee and the parking was only $30 + tax per night (which is less than most other hotels nearby). Overall I thought Waikiki was very touristy and overcrowded, so I probably won't come back, but I would defintely recommend this hotel to anyone traveling there!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Apr-2017
Great experience, good food, great staff, great location near the beach.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good value for a good Waikiki stay

Posted 22-Apr-2017
We had a great stay here. Close to the beach, concierge booked us some enjoyable excursions, decent food and drinks on site and nice live music In the bar. I marked down 1 for room comfort because of the lamp lighting in the room so it sometimes was a bit dark. But this is a minor thing - no real problems. I marked down 1 on facilities because although there is a gym, there isn't a spa, but again not something you really need!
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Wonderful hotel, love it and will return.

Posted 22-Apr-2017
Pros: Location. cleanliness, just great.
Cons: The water pressure in the shower, and the temperature changes in the shower. Nothing else.
Location: So much to do, awesome.
Great hotel, clean, well appointed. Would return for sure. No downsides except shower could be improved. Bad pressure and temperature kept changing, mid shower. I get there is so many guests, but could be upgraded. Otherwise fantastic.
3 out of 5
by A verified traveller from Australia

Posted 19-Apr-2017
Pros: close to beach
terrible customer service at front counter. no greeting , no smile , very unfriendly .