Ratings based on 9,804 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2017
Pros: Liked the closeness to the beach.
We waited in line for over an hour to check in; reserved a king size bed and got two full size beds. They were not accommodating to us change it either. The daily resort fee and parking are separate fees so buyer beware. If you buy the package where you get a $50 a day credit, beware. You MUST stay on top of them to credit it to you.
4out of 5
Recommended
for Everyone
by A verified traveller from Canada

Good amenities and nice service

Posted 27-Mar-2017
Pros: Walkable to everywhere - pool, beach, stores, Ala Moana center
Cons: Add more affordable places to eat
Location: Ala Moana center is a convenient 10 minutes walk. There are live hawaiian and hula shows inside the mall. Mostly swimming in the pool and beach.
Our room was available before check in although we lined up to be checked in for about 20 minutes, and our room was large with an outdoor patio with some view of the ocean. Bed & pillows were comfortable. Bathroom vent was not working so foggy after shower. Air conditioning needs adjusting as I felt warm at night. Large property with 5 towers and about 4 pools.. very busy with families with kids. My teenagers like to go the gym in another hotel building across ours. I love that everywhere can be walkable - to the beach, pool, stores, mall. Pools are open early at 7 or 8 am until 9 pm and plenty of lounge chairs but go early to get good spots.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2017
Check-in was a madhouse! If you can streamline that process it would make the whole experience that much better.
1out of 5
by A verified traveller from WA

Old, overprised and staff are rude.

Posted 27-Mar-2017
The hotel needs a full remodel. Trims and base are chewed and beat up with beat up furniture to accomodate. Staff is rude and you dont get whatnu pay for as a matter of fact i saw motel 6 in better condition. Overcrowded and took 3hours to check in. Would never recommend to anyone. All ppl in the hotel that work there try and rip you off.
5out of 5
Recommended
for Everyone
by A verified traveller from Fairfield, CA

Great place to have almost everything

Posted 27-Mar-2017
Great place to take the kids and relax with them. Hello
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel for families

Posted 26-Mar-2017
The HHV was a great hotel for families, run very well for how big it is. The Luau was fantastic and the beach and lagoon area is perfect for young kids.
5out of 5
Recommended
for Everyone
by A verified traveller from Anchorage

Great hotel by the beach

Posted 22-Mar-2017
When I return to Waikiki, I will definitely stay here again.
5out of 5
Recommended
for Everyone
by A verified traveller from california

Great hotel.

Posted 22-Mar-2017
The best hotel, close to beach. Staff great. Ammenties were awesome. If I have a negative thing to say we had two beds in the room and they were small beds, too small. Great views.
3out of 5
by A verified traveller

Very busy hotel.

Posted 21-Mar-2017
Pros: The front staff, location, and all of the shops.
Cons: Close off the pool to the public. I could have stayed at a cheaper hotel and still would have access to all of the facilities.
the front desk staff, and housekeeping staff were exceptional. The pool staff were curt and almost "too cool" for their job of handing out towels. The ladies working at the Kaila tower, in the spa, were very nice and welcoming. Double beds are really small. It is disspointing that a hotel, in this day and age, still has these in their guest rooms. My husband and I, both average sized people, could barely sleep. The room had a great view. The pools were overcrowded. There were so many people there that were not guests that took away from our experience. We paid a premium rate for this hotel, and people were walking up from the beach that just got to use it. Its actually just not fair.
2out of 5
by A verified traveller from OC, CA

Too much business to care...

Posted 21-Mar-2017
My 10 years honeymoon. My 3rd time here at this Hilton. Been to Hawaii over 10 times. They gave me a voucher for 2 cupcakes at a fast food store to pickup. Unbelievable! Soo Sorry, My business and future stays will go somewhere else.