When we arrived, they had given us a complimentary upgrade to a corner suite from a standard room. What we wanted was a king bed, and the suite only had a queen bed. When we got to the room, the door was open, and there were used towels in the room. We returned to the front desk and spoke with a manager (Judy) who wouldn't look up from the desk, but we were put into a standard room with a king bed like we wanted. Parking is valet only, which we didn't understand would cost us another $40/night so that was also disappointing to find out upon arriving. Otherwise, the room was clean and comfortable, the location was great, and the company running the valet parking did a great job.
Comment from Hotel Management
06-Jun-2017 by Guest Relations, Hotel Management
Thank you for taking the time to write a review. We appreciate your detailed comments about the service you received. We will use that feedback to help improve the guest experience. We appreciate hearing that you enjoyed your overall experience and look forward to serving you again in Waikiki.
Courtyard by Marriott Waikiki Beach