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Reviews of Airport Honolulu Hotel

2.5 out of 5
Airport Honolulu Hotel
3401 N Nimitz Hwy, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 1002 out of 2293 reviews" "
Rating 8 - Good. 723 out of 2293 reviews" "
Rating 6 - Okay. 323 out of 2293 reviews" "
Rating 4 - Poor. 132 out of 2293 reviews" "
Rating 2 - Terrible. 113 out of 2293 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for choosing to stay with us. We hope to welcome you back for anther great stay!

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Mahalo for staying with us. We appreciate your feedback!

6/10 Okay

ANNA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The location was nice, and the rooms were clean - the only issue we had was the shuttle service to airport was not available to us because 5am was busy time for shuttle so we had to find a taxi instead. That was ONLY reason we chose this hotel was because of the free shuttle service.
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experience during your recent stay. We hope to have the opportunity to serve you better on your next stay.

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here, its so convenient, quiet & friendly staff
Stayed 2 nights in Apr 2024
Response from Kanchana on 24 Apr 2024
Mahalo Rebecca for your great review!We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

Risiti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to easily get to the airport. Staff were very helpful and friendly.
Stayed 3 nights in Jan 2024

8/10 Good

Cupertino

Liked: Staff & service, property conditions & facilities
The service very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for choosing our hotel stay. We appreciate your kind words toward our staff. We look forward to welcome you back on your next visit.

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel considering it is an airport hote. The room was comfortable and the staff very welcoming. There's also plenty of dining options nearby.
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for your wonderful review! We're glad you had a pleasant experience at our hotel during your stay. We hope to welcome you back again on your next visit.

10/10 Excellent

Gienah

Liked: Cleanliness, staff & service, property conditions & facilities
Closer to everyone and everything else around this hotel
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Kawehilani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Airport, courteous staff, will stay again
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for your awesome review!We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like this place!
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.

8/10 Good

jason

Travelled with family
Liked: Staff & service
The property is perfect for a family just looking for a room to stay in, and the pool is very nice
Stayed 2 nights in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for your kind words and the positive experience you had with our staff and room. It was a pleasure having you and hope you'll visit again soon.

10/10 Excellent

Josianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was ideal. Close to the airport with shuttle services. It was quick and easy.
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.

10/10 Excellent

An

Travelled with family and small children
Liked: Amenities, property conditions & facilities
This hotel was surprisingly convenient to book with two young kids. The hotel has offsite dining options nearby and accommodated my request for a crib for a 14month old toddler. We were able to call a complementary shuttle to the hotel from the airport promptly.
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that our hotel's location served you well during your stay. Mahalo for choosing our hotel, and we hope to welcome you back for another great stay in the future!

10/10 Excellent

KELE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok!
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Mahalo Kele for choosing our hotel stay. We appreciate your feedback and hope to have the opportunity to serve you better on your next island visit.

8/10 Good

KEITH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Inexpensive stay close to the airport
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for staying with us. Hope to see you again soon.

4/10 Poor

Lawonda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old smelling and our bathroom smelled sour and mildew. There was a consistent water dip in the bath tub. Thankful that they gave us another room. Over priced room, definitely NOT worth $165 a night, $79 at best. An entire renovation is definitely needed.
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for choosing our hotel stay. We apologize for any inconvenience you experienced during your stay. Hope to have the opportunity to welcome you back!

4/10 Poor

Matthew

Travelled with family
Disliked: Property conditions & facilities
When pool finally opened I went swimming. Pool was nice and big so I did some laps for about 10 minutes, opened my eyes a handful of times underwater. Got out and proceeded to have the worst chlorine stings to my eyes I have ever experienced. Eyes watering, in pain and could barely see for hours until I fell asleep. Was ok in the morning but it really sucked.
Stayed 2 nights in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for choosing to stay with us. We apologize for any discomfort you experienced during your recent visit.Hope to have the opportunity to serving you better on your next visit.

10/10 Excellent

Scott, Ooltewah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to Honolulu seveal times and by far this was the best hotel that i have stayed at to date. My fiancée was very pleasantly surprised by the property. We definitely will stay there again.
Stayed 2 nights in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for choosing to stay with us. We look for ward to welcoming you back for another great stay in the future!

4/10 Poor

celena

Travelled with partner
Disliked: Amenities, property conditions & facilities
I gave the low ratings because I don’t think they should be charging the amount for this room for the condition it’s in
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for staying with us. Hope to have the opportunity to serve you better on your next stay.

8/10 Good

erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the airport shuttle
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for your kind word. Hope to welcome you back again soon.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Great and easy location
Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Mahalo for your kind words. We look forward to your next visit. Aloha!

10/10 Excellent

Iutita

Travelled with family and small children
Liked: Property conditions & facilities
Love our stay here. Rooms were big. Close to everything. My family & I will be back next year if God willing. Thanks to their staff for welcoming us. The house cleaning people are nice too. Ty all
Stayed 11 nights in Apr 2024
Response from Kanchana on 18 Apr 2024
Mahalo for your kind words. Hope to have the opportunity to welcome you back for anther enjoyable stay.

8/10 Good

Lena

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed an affordable pet friendly room for the weekend from home repairs. Quiet, safe parking, pet friendly.
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for choosing your stay with us. Hope to welcome you back soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Mahalo for staying with us. We appreciate your feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the overnight stay at the airport.
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Mahalo for choosing our hotel stay. We hope to welcome you back again

10/10 Excellent

Meng

Liked: Staff & service, property conditions & facilities
Great location and amenities for the price. Good value. Absolutely would come back again.
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Thank you for your feedback! We look forward to welcome you back soon!

8/10 Good

Phyllis

Travelled with family
Convenient, staff was great, room clean. We would come back!!
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Mahalo for your great review. We appreciate your feedback and hope to see you again.

8/10 Good

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay for a few nights due to home repairs. Pet friendly, quiet, and clean.
Stayed 1 night in Apr 2024
Response from Kanchana on 14 Apr 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Kanchana on 14 Apr 2024
Mahalo for staying with us. We appreciate your feedback!

8/10 Good

Tyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kanchana on 18 Apr 2024
Mahalo for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient as hell and staff was excellent.
Stayed 2 nights in Apr 2024
Response from Kanchana on 14 Apr 2024
Mahalo for staying with us! We're glad that you found our hotel convenient and our staff provide excellent service during your stay.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 8 nights in Apr 2024
Response from Kanchana on 14 Apr 2024
Mahalo for staying with us. Hope to have the opportunity to serving you again soon.

8/10 Good

Claudia

Travelled with family
Liked: Staff & service
The property is closed to the airport. I found a couple of small cockroaches in the room. It had a bed smell and it was very dusty.
Stayed 1 night in Apr 2024
Response from Kanchana on 14 Apr 2024
Thank you for staying with us. We apologize for any inconvenience you experience during your stay. Hope you will give us chance to serve you better on your next visit.

10/10 Excellent

Tess

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was diverted and needed a place to stay for the night. the staff was very nice and patient (as there were many guests with the same issue!) Room was clean and quiet.
Stayed 1 night in Apr 2024
Response from Kanchana on 14 Apr 2024
Thank you for staying with us. We hope to see you again on your next island visit.

10/10 Excellent

Joan, Harrodsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Kanchana on 14 Apr 2024
Mahalo for staying with us. We appreciate your feedback!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good for what we needed
Stayed 1 night in Apr 2024
Response from Suzanne on 12 Apr 2024
Aloha Laura,Thank you so much for staying with us.We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fine for a night before catching our flight. Room was clean. Had a fridge, freezer and microwave. Shuttle was great. Dining options are close. Would stay again.
Stayed 1 night in Apr 2024
Response from Kanchana on 9 Apr 2024
Mahalo Army for taking the time to share your review with us. We glad that you were happy with your overall stay.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay!

6/10 Okay

Nikhil, Pittsburgh

Travelled with family and small children
It's an average hotel. It's good of your arrive late and just want to spend a night at place before moving on in the morning.
Stayed 1 night in Apr 2024
Response from Kanchana on 9 Apr 2024
Thank you for your feedback. We appreciate you choosing to stay with us and glad to hear that our hotel served its purpose for your overnight stay. Hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service
This property was airport adjacent, which is what I was looking for the rooms were clean and yes they were dated, but they worked well for our purposes and the staff at the front desk was excellent!!
Stayed 1 night in Apr 2024
Response from Kanchana on 9 Apr 2024
Thank you for your feedback. We appreciate you choosing to stay with us and are glad the hear that our hotel met your needs and you found your room to be clean and suitable for your stay. We'll be sure to pass along your kind words to our team and look forward to welcoming you back again!

10/10 Excellent

Kelly

Liked: Staff & service, property conditions & facilities
Good customer service see you guys next Time aloha mahalo
Stayed 1 night in Apr 2024
Response from Suzanne on 8 Apr 2024
Aloha Kelly,Thank you so much for staying with us. We appreciate your feedback and hope to see you again soon.Mahalo nui loa,Airport Honolulu Hotel

4/10 Poor

SUZANNE, Stoughton

Liked: Staff & service
Hotel was convenient to the airport but didn't have any where to eat. Pool area was very nice.
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
Thank you for your feedback! We're glad to hear that you found our hotel convenient to the airport and enjoyed our pool area. We apologize for any inconvenience regarding dining options. We'll take your comments into consideration as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Corrina

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 5 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you had a perfect stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience!

8/10 Good

Carol

Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Mahalo Carol for choosing our hotel stay. We hope to see you again soon.

10/10 Excellent

BERTHA

Stayed 1 night in Apr 2024
Response from Kanchana on 24 Apr 2024
Thank you for staying with us. We appreciate your genuine feedback!

6/10 Okay

Leslie

There was not much food choses for dinner except pub food and no vegetarian choices.
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for sharing your feedback with us. We apologize for the limited dinner options available during your stay, especially for vegetarians. Your comments are valuable to us, and we will strive to improve our dining offerings to better accommodate all guests.

6/10 Okay

Nadine

Liked: Staff & service
Property is close airport with hourly free shuttle. Rooms are large but in need of renovation.
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr 2024
Thank you for sharing your thoughts. We take your feedback seriously and will consider it as we strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Suzanne on 10 Apr 2024
Aloha Ashley,Thank you so much for staying with us. We appreciate your feedback and hope to see you again soon.Mahalo Nui Loa,Airport Honolulu Hotel

8/10 Good

Macey

Stayed 1 night in Mar 2024
Response from Kanchana on 24 Apr 2024
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Soong, charlotte

Travelled with family
I had a terrible experience to get shuttle service from the airport to the hotel. The number given for the shuttle service turned out to be the reservation desk and those very difficult to contact front desk.
Stayed 1 night in Apr 2024
Response from Suzanne on 2 Apr 2024
Aloha Soong,Thank you so much for staying with us.We appreciate your feedback and our sincerest apologies for your guest experience. Hope we have another opportunity to welcome you back.Mahalo Nui Loa,Airport Honolulu Hotel

10/10 Excellent

Peggy

Stayed 1 night in Mar 2024
Response from Kanchana on 24 Apr 2024
Mahalo for staying with us. We appreciate your feedback!