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Reviews of Hotel Nyack, a JdV by Hyatt Hotel

4 out of 5
Hotel Nyack, a JdV by Hyatt Hotel
400 High Avenue, Nyack, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 518 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gretschen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sam on 18 Apr 2024
Thank you for your review Gretschen! Hope to see you again soon!

10/10 Excellent

Nathalie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 8 Apr 2024
Thank you for your review Nathalie! Hope to see you again soon!

10/10 Excellent

Marcus

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 8 Apr 2024
Thank you for your review Marcus! Hope to see you again soon

10/10 Excellent

Ang

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant experience.
Stayed 1 night in Mar 2024
Response from Sam on 2 Apr 2024
Thank you for the review Ang! Hope to see you again soon!

10/10 Excellent

CESAR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to get away for some Rest and Relaxation!
Stayed 2 nights in Feb 2024
Response from Sam on 2 Apr 2024
Thank you for the review CESAR! Hope to see you again soon!

8/10 Good

Guido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with people 0n the 2nd floor making noise and speaking very loud. Sounded like a party going on.
Stayed 1 night in Mar 2024
Response from Sam on 1 Apr 2024
Thank you for the review Guido! I apologize for the noise issue. Please let us know if you need anything and we hope to see you again soon!

10/10 Excellent

Latasha, Ossining

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 2 Apr 2024
Thank you for your review Latasha! Hope to see you again soon!

2/10 Terrible

Jesse

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Loud, people in the hallway just talking like there in a bar. Could hear the couple in the next room while conversation. Overrated
Stayed 1 night in Mar 2024
Response from Sam on 1 Apr 2024
Thank you for the review Jesse! I apologize for the noise issue. Please let us know if you need anything and we hope to see you again soon!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lobby was cool and updated. Room was nice as well with the walkout balcony. Only dislikes were the bed was way too soft, didn't sleep great and the bathroom toilet area could use an update. Overall 4/5 stars.
Stayed 2 nights in Mar 2024
Response from Sam on 28 Mar 2024
Thank you for your feedback Robert! Hope to see you again soon!

10/10 Excellent

Christin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior designer should win an award for this place. It really is nice to be in.
Stayed 4 nights in Mar 2024
Response from Sam on 24 Mar 2024
Thank you for the review Christin! Hope to see you again soon!

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area immediately surrounding hotel was not inviting.
Stayed 1 night in Mar 2024
Response from Sam on 24 Mar 2024
Thank you for the review Susan! We're just a 10 minute walk through the suburbs to the downtown Nyack area, I'm sorry the location wasn't to your liking. Hope to see you again soon!

10/10 Excellent

Sol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovation clean
Stayed 1 night in Mar 2024
Response from Sam on 22 Mar 2024
Thank you for the review Sol! Hope to see you again soon!

10/10 Excellent

Fitore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property
Stayed 1 night in Feb 2024
Response from Sam on 22 Mar 2024
Than kyou for the review Fitore! Hope to see you again soon

10/10 Excellent

Lilliana, Bergenfield

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sam on 21 Mar 2024
Thank you for the review Lilliana! Hope to see you again soon!

10/10 Excellent

Raynear

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I really like the restaurant. It gives a different vibe, as if you were in an all inclusive. Also the mini bar and snacks at the room were a plus.
Stayed 1 night in Mar 2024
Response from Sam on 20 Mar 2024
Thank you for the review Raynear! Hope to see you again soon!

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Sam on 20 Mar 2024
Thank you for the review Kelly! Hope to see you again soon!

8/10 Good

Victoria F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the restaurant had longer hours. It just didn’t work for us to eat there.
Stayed 2 nights in Mar 2024
Response from Sam on 18 Mar 2024
Thank you for the review Victoria! Hope to see you again soon!

10/10 Excellent

Halan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sam on 18 Mar 2024
Thank you for the review Halan! Hope to see you again soon!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Sam on 15 Mar 2024
Thank you for the review Karina! Hope to see you again soon!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute room and the restaurant and bar right on sight was super fun!
Stayed 1 night in Mar 2024
Response from Sam on 13 Mar 2024
Thanks a bunch for your review – it means a lot to us!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool building
Stayed 1 night in Mar 2024
Response from Sam on 11 Mar 2024
Thank you for your review! Hope to see you again soon!

2/10 Terrible

Nash

Disliked: Cleanliness, amenities, property conditions & facilities
I left smells bad like weed the rooms
Stayed 1 night in Mar 2024
Response from Sam on 11 Mar 2024
I'm sorry to hear about your experience! Please let me know if you need any further assistance and we hope to see you again soon!

8/10 Good

Elizabeth

Stayed 4 nights in Feb 2024
Response from Samantha Estupinan - Assistant General Manager on 6 Mar 2024
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Amanda, Sleepy Hollow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sam on 20 Mar 2024
Thank you for the review Amanda! Hope to see you again soon!

10/10 Excellent

DAMBAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great😊
Stayed 1 night in Feb 2024
Response from Samantha Estupinan - Assistant General Manager on 6 Mar 2024
Thank you for the great review! WE hope to see you again soon!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍Decor and staff .
Stayed 1 night in Feb 2024
Response from Dee on 26 Feb 2024
Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!

10/10 Excellent

Rosemarie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Restaurant food amazing. Staff amazing. Definitely a spot to return to when weather is warmer
Stayed 1 night in Feb 2024
Response from Dee on 24 Feb 2024
Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!

10/10 Excellent

Ravan, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage arrangement is very weird but I guess it’s good that there’s parking in general. The exits to the building don’t quiet lead you to the parking area, so you have to walk far with your bags in order to get to the hotel. Overall the restaurant on site and the staff are great and the food was also really good and flavorful. Their sangria is also amazing. The only issue I have is that they charge a “destination fee “ of $25 per day but that doesn’t include breakfast and in the winter that eliminates usage of the pool so the fee should be waived.
Stayed 3 nights in Feb 2024
Response from D on 26 Feb 2024
Thank you for choosing to stay at our hotel and for providing feedback. I'm sorry to hear about your experience. I have shared your feedback with upper management in hopes of resolving these issues. Please let me know if you need any further assistance and we hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dee on 26 Feb 2024
Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!

8/10 Good

Nicole

Stayed 2 nights in Feb 2024
Response from Sam on 21 Mar 2024
Thank you for the review Nicole! Hope to see you again soon!

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish but not too expensive
Stayed 2 nights in Feb 2024
Response from d on 26 Feb 2024
Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!

6/10 Okay

Jailene

Liked: Cleanliness, property conditions & facilities
Im good
Stayed 1 night in Feb 2024
Response from Samantha Estupinan - Assistant General Manager on 6 Mar 2024
Thank you for the great review! WE hope to see you again soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary breakfast would be nice!!
Stayed 1 night in Feb 2024
Response from Samantha Estupinan - Assistant General Manager on 6 Mar 2024
Thank you for the great review! WE hope to see you again soon!

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Samantha Estupinan - Assistant General Manager on 6 Mar 2024
Thank you for the great review! WE hope to see you again soon!

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
noise at night kept us up. Stale bagels in AM... in NY :(
Stayed 1 night in Feb 2024
Response from Sam on 15 Mar 2024
I'm sorry to hear about your experience Daniel! Let us know if you need anything and we hope to see you again soon!

10/10 Excellent

Barbara

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice! Our room was nice and huge! The only thing we would have to say just a very very slight dissatisfaction of was the water pressure of the shower, as well as hot water. The pressure was minimal and the hot water could have been hotter. Other then that. No complaints and would recommend this hotel to others as well as go there again The front desk associate was very delightful and made us feel welcomed. :)
Stayed 1 night in Feb 2024
Response from Samantha Estupinan - Assistant General Manager on 6 Mar 2024
Thank you for the great review! WE hope to see you again soon!

8/10 Good

Sashiel

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on 21 Mar 2024
Thank you for the review Shashiel! Hope to see you again soon!

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water does not get hot enough in the shower.
Stayed 2 nights in Feb 2024
Response from Sam on 15 Mar 2024
Sorry to hear about your experience Gina! We have fixed this issue so it shouldn't be a problem anymore. We hope to see you again soon!

10/10 Excellent

Finlandia, bronx

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room.. cleaned ..staff friendly .. salsa night was a plus
Stayed 1 night in Feb 2024
Response from Sam on 6 Mar 2024
Thank you for the great review! WE hope to see you again soon!

8/10 Good

martina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The was nicely decorated but a couch would have been better than a chair.
Stayed 2 nights in Feb 2024
Response from Sam on 6 Mar 2024
Thank you for the great review! WE hope to see you again soon!

2/10 Terrible

JIMMY

Stayed 1 night in Feb 2024
Response from Sam on 20 Mar 2024
Sorry to hear about your experience Jimmy! If you need any assistance please reach out to us directly.

2/10 Terrible

Beat

Travelled with family
Disliked: Amenities, property conditions & facilities
Dog barking next door. Noisy parties in hotel. Loud sexual activities next door, also next to my kids. No cleaning in between daily stays -- horrible place. Will never visit again.
Stayed 2 nights in Feb 2024
Response from Sam on 15 Mar 2024
Sorry to hear about your experience Beat! It sounds like it was a fun weekend here when you came with a lot going on! We do offer cleaning in between daily stays, just on request and we have noise cancelling machines for those in need. Hope to see you again soon!

8/10 Good

Ivan

Stayed 8 nights in Jan 2024
Response from Sam on 21 Mar 2024
Thank you for the review Ivan! Hope to see you again soon!

10/10 Excellent

Angelica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely gorgeous. Everyone is so sweet they have a mini bar and very quiet at night
Response from Sam on 6 Mar 2024
Thank you for the great review! WE hope to see you again soon!

10/10 Excellent

Baron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the style of the hotel
Stayed 1 night in Jan 2024
Response from Sam on 11 Mar 2024
Thank you for your review! Hope to see you again soon!

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
I love the atmosphere…. The bar is cozy…
Stayed 1 night in Jan 2024
Response from Dee on 26 Jan 2024
Dear Lisa,Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!

10/10 Excellent

Richard, Washington

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stop here on my way to Massachusetts. William at the front desk, gives me a friendly greeting. I also have enjoyed the restaurant a few times, very good, and dog friendly.
Stayed 1 night in Jan 2024
Response from Dee on 26 Jan 2024
Dear Richard,Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from Dee on 26 Jan 2024
Dear Rashid,Thank you for choosing to stay at our hotel and for providing feedback. I'm glad to hear you enjoyed your stay! Please let me know if you need any further assistance and we hope to see you again soon!

8/10 Good

Amoi

Stayed 1 night in Jan 2024
Response from Sam on 11 Mar 2024
Thank you for your review! Hope to see you again soon!

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on 11 Mar 2024
Thank you for your review! Hope to see you again soon!