Title: Jetwing St. Andrew's Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Jetwing St. Andrew's Luxury hotel with 24-hour front desk and restaurant ![Extra beds](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/827cfbc4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/2d09ea3f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/d967f949.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/1c7b3fc2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/14211413.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Jetwing St. Andrew's sits surrounded by mountains, creating a peaceful escape. Travelers can sample wines at the property's winery, enjoy meals at the restaurant, relax in the garden with scenic views, or spend time in the library where free WiFi is available. 7.6 Good ## Popular amenities - Bar - Breakfast available - Room service - 24/7 front desk - Housekeeping - Parking included £179 includes taxes & fees 9 Nov - 10 Nov ## Room options ### Check availability for these dates Tonight [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4031757&PinnedHotelID=4031757&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4031757&PinnedHotelID=4031757&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4031757&PinnedHotelID=4031757&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4031757&PinnedHotelID=4031757&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4031757&PinnedHotelID=4031757&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4031757&PinnedHotelID=4031757&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4031757&PinnedHotelID=4031757&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4031757&PinnedHotelID=4031757&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 7 of 7 rooms ![Superior Double Room | View from room](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/2e025ca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Heating Free cots/infant beds LCD TV Blackout curtains Premium bedding Separate bedroom Bidet Private bathroom - 323 sq ft - Sleeps 3 - 1 Queen Bed ![Deluxe Attic | View from room](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/4dd930ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Attic 8.0 Very good 1 review ### Highlights Heating Free cots/infant beds LCD TV Blackout curtains Premium bedding Separate bedroom Bidet Private bathroom - 463 sq ft - Sleeps 3 - 1 Queen Bed ![Heritage Suite | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/c7b90f67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Heritage Suite ### Highlights Heating Free cots/infant beds LCD TV 3 bedrooms Premium bedding Blackout curtains Bidet Private bathroom - 426 sq ft - 3 bedrooms - Sleeps 3 - 1 Double Bed ![Gem Suit | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/f05d3f15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gem Suit ### Highlights Heating Free cots/infant beds LCD TV Blackout curtains Premium bedding Separate bedroom Bidet Private bathroom - 463 sq ft - Sleeps 4 - 1 King Bed and 2 Single Beds ![Heritage Superior Double Room | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4040000/4031800/4031757/eab01c25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Heritage Superior Double Room ### Highlights Heating Free cots/infant beds LCD TV Blackout curtains Premium bedding Separate bedroom Bidet Private bathroom - 385 sq ft - Sleeps 3 - 1 Queen Bed ### Superior Twin Room ### Highlights Heating Free cots/infant beds LCD TV Blackout curtains Premium bedding Separate bedroom Bidet Private bathroom - Sleeps 3 - 1 Single Bed ### Heritage Superior Twin Room ### Highlights Heating Free cots/infant beds LCD TV Blackout curtains Premium bedding Separate bedroom Bidet Private bathroom - 385 sq ft - Sleeps 3 - 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNuwara-Eliya-Hotels-Jetwing-St-Andrews.h4031757.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNuwara-Eliya-Hotels-Jetwing-St-Andrews.h4031757.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C6.97745%2C80.76408&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xtVZ3UAPYWy6okNW1jZ66gTAT9A=) No. 10, St. Andrew's Drive, Nuwara Eliya, 22200 #### What's nearby - Nuwara Eliya Golf Club - 8 min walk - 0.5 miles - Assemblies of God Church Nuwara Eliya - 18 min walk - 1.0 mile - Lake Gregory - 3 min drive - 1.4 miles - Pedro Tea Factory - 6 min drive - 2.5 miles - Lover's Leap Waterfall - 6 min drive - 2.3 miles #### Restaurants - ‪Barista - ‬3 min drive - ‪Grand Hotel - ‬19 min walk - ‪Milano Restaurant - ‬8 min walk - ‪Ambal's Hotel - ‬8 min walk - ‪Grand Indian Restaurant - ‬18 min walk ## About this property ### Jetwing St. Andrew's Luxury hotel in the mountains You can look forward to a terrace, a garden and laundry facilities at Jetwing St. Andrew's. Be sure to enjoy a meal at Old Course, the on-site restaurant. In addition to a fireplace in reception and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - Free self-parking - Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and a billiards/pool table - Tour/ticket information, a 24-hour front desk and barbecues Room features All 56 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks such as late-night room service and free WiFi. Other conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with showers and bidets - LCD TVs with premium channels - Wardrobes/cupboards, electric kettles and heating ### Awards and affiliations Eco-certified property This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Billiards](https://images.trvl-media.com/lodging/2000000/1520000/1514800/1514751/0984ad97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Heritance Tea Factory Kandapola - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 252 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=1514751&PinnedHotelID=1514751&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1610000/1602600/1602583/c852919e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Nuwara Eliya - 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Limited on-site parking ### Food and drink - Daily full breakfast available 7 AM to 11 AM for a fee: LKR 6,000 for adults and LKR 3,000 for children - A bar/lounge - A restaurant ### Restaurants on site - Old Course ### Things to do - Billiards/pool table ### Family friendly - In-room cot - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service ### Outdoors - Barbecue grill - Garden - In the mountains - Picnic area - Terrace ### Accessibility - No lift ### More - 2 buildings - 2 floors - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Blackout drapes - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - LCD TV with premium cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water ### More - Desk - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival. For any questions, please contact the property using the information on the booking confirmation This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for LKR 15.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately LKR 6000 for adults and from LKR 3000 for children - Airport shuttle fee: LKR 21500 per room (one-way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: LKR 15.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees apply to children for meals. Children ages 5-11 are charged 50% of the meal rate when sharing existing bedding. Property Registration Number PV 10711 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December ### Property is also known as Jetwing St. Andrew's Jetwing St. Andrew's Hotel Jetwing St. Andrew's Hotel Jetwing St. Andrew's Nuwara Eliya Jetwing St. Andrew's Hotel Nuwara Eliya ## Frequently asked questions ### Is Jetwing St. Andrew's pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Jetwing St. Andrew's? > As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Jetwing St. Andrew's on 9 Nov 2025 start from £178.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Nuwara-Eliya-Hotels-Jetwing-St-Andrews.h4031757.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Jetwing St. Andrew's? > Self-parking is free at this property. ### What time is check-in at Jetwing St. Andrew's? > Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Jetwing St. Andrew's? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Does Jetwing St. Andrew's provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of LKR 21500 per room applies. ### Where is Jetwing St. Andrew's located? > Situated in the mountains, this luxury hotel is within a 10-minute walk of Nuwara Eliya Golf Club and Victoria Park. Holy Trinity Church and Assemblies of God Church Nuwara Eliya are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Jetwing St. Andrew's Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.4 Location ### 8.0 Staff & service ### 8.6 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 41 8 - Good 40 6 - Okay 30 4 - Poor 13 2 - Terrible 8 ### 10/10 Excellent #### Chulaka 28 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a charming hotel ##### Chulaka Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Anne-Sofie 20 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Classic hotel with nicely renovated rooms To be surrounded by a garden and stay in a classic hotel with a long history was a nice experience. Just a short walk and you are downtown Nuwara Eliya. We enjoyed the tea experience with Umesh and happily bought delicious tea! ##### Anne-Sofie Stayed 2 nights in Dec 2024 ### 4/10 Poor #### Ben 14 Oct 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities The staff were extremely slow and never listened. Multiple occasions where I ordered something from room service or in the bar, and then had to chase staff 40 minutes later. It was easier to go to reception and get it myself. I tried organising a taxi for when I checked out the next day - reception staff were incapable. Very disappointing. ##### Ben Stayed 2 nights in Oct 2023 ### 4/10 Poor #### Pradeepan 20 Aug 2023 Disliked: Staff & service, property conditions & facilities The location is a good spot. Apart from the porter who handled the baggage, staff were indifferent during the stay. This was especially noticed during the breakfast dining time. They lacked the attentiveness and friendliness to customers. Also good portion of the staff had very limited to limited English language for speaking ##### Pradeepan Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Arnoul 25 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel in general, bathrooms and diner could be improved. ##### Arnoul Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Martin 8 Feb 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tolles Ambiente, kompetentes Personal und einfach nur eine Atmosphere zum Wohlfühlen. ##### Martin Stayed 2 nights in Jan 2022 ### 6/10 Okay #### Verified traveller 14 Dec 2021 Liked: Staff & service, room comfort Disliked: Property conditions & facilities #### Lovely setting but very dated. All the staff were very helpful, friendly and professional. But the hotel itself needs some serious renovation. The bathroom looks like its from the last century, the white tiles are yellow and the ceiling is mouldy. Such a shame a hotel with rich history (yes there's a whole display of it in the foyer) has fallen into its current state. ##### Verified traveller Stayed 1 night in Nov 2021 ### 8/10 Good #### D 15 Mar 2020 Liked: Cleanliness, staff & service, room comfort #### Elegant and comfortable stay Hi lovely colonial hotel just outside the town. We had one of the basic rooms but it was very comfortable and spacious - Lots of staff on hand We eat the restaurant both night and the food was average not particularly to my taste There are two bars and both had lovely roaring fires in the evening which was very nice to sit and have a cocktail by ##### D Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Lane 10 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Stay was great! They were extremely professional and the hotel itself is beautiful! ##### Lane Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### frederic 5 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort hotel typiquement British au charme extraordinnaire. Personnel extraordinnaire, nourriture de tres bonne qualité. Nous recommandons vivement l'établissement. ##### frederic Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Verified traveller 11 Nov 2019 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Lovely property. and excellent staff. However very thin ceilings and walls. Suggest you always stay on the top floor as the ground floor is incredibly noisey with the sound from the occupants above ##### Verified traveller Stayed 2 nights in Nov 2019 ### 6/10 Okay #### Ben, Sydney 19 Oct 2019 Disliked: Amenities Large rooms, nicely maintained. Good location close enough for a nice stroll through town. WiFi is terrible, very slow making it rather impossible to get work done. Overall not bad at all. ##### Ben Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Verified traveller 26 Sept 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An old colonial building with lots of character and very helpful staff. Beautiful! ##### Verified traveller Stayed 1 night in Sep 2019 ### 8/10 Good #### Khatija 12 Sept 2019 Liked: Staff & service, property conditions & facilities Good but room had some smell n carpet was little dirty ##### Khatija Stayed 1 night in Sep 2019 ### 8/10 Good #### Mitsuko 5 Sept 2019 Liked: Cleanliness, staff & service, room comfort #### ハウス風ホテル どこでも、だいたいは徒歩圏内なので良かったです。 ペンションのような感じでした。 ##### Mitsuko Stayed 2 nights in Sep 2019 ### 4/10 Poor #### Verified traveller 26 Aug 2019 Liked: Staff & service Buffet is disappointing. Not much of a selection. Restaurant staffs bit grumpy. Except just one waiter. Not worth the money. ##### Verified traveller Stayed 1 night in Aug 2019 ### 10/10 Excellent #### Verified traveller 24 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is absolutely beautiful! The staff were great and very helpful. The rooms are great, however they are a little dated. All of the staff were very helpful. The food was good as was the high tea in the salon. My only suggestion would be that the hotel do more to control the temperature of their wine. The hotel has a beautiful walk in wine cellar, but I think it is too warm for the wine. ##### Verified traveller Stayed 2 nights in Jun 2019 ### 2/10 Terrible #### Verified traveller 17 Apr 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Avoid The shower has no raiser or divider so the floor area gets soaked . They offered a car & driver services saying I would have the best and be protected and their driver took me north instead of my destination in the south and dropped me in a place i did not want to be ! The refunded the trip cost but refused to refund my two nights hotel reservation at my prescribed destination ! I am still out the money ! ##### Verified traveller Stayed 1 night in Apr 2019 ### 6/10 Okay #### Verified traveller 16 Apr 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Liked the billiards table,the gardens,the b at area ##### Verified traveller Stayed 4 nights in Apr 2019 ### 8/10 Good #### Hannah, London 4 Apr 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### A decent pick in Nuwara Eliya We stayed for 2 nights at Jetwing St Andrew's and overall were happy with our stay. We were upgraded on arrival to a large room, with a huge comfortable bed. The hotel itself is old and you feel a great sense of history. The bar is a great place to relax with a roaring fire and great tunes being played. There is an extensive buffet dinner offered every night which is reasonably price but there are plenty of dining options elsewhere in town. The gardens of the hotel are lovely but quite small, but even so you can spend some time enjoying them. The hotel offers bird and frog tours with their resident naturist. The staff on the whole are good and helpful. We did have a problem in that they forgot to pack us breakfast for our early morning trip to Horton Plains. This was incredibly frustrating as we said it's fine not to have food, that we did not want it as we were in a hurry and asked just to be provide with some bananas. We waited 15 minutes for the bananas to find a whole packed lunch provided which we stated at least 3 times that we didn't want. As a result we missed the sunrise that we had got up for and also the unobscured view from Horton Plains which was our whole reason for staying at the hotel! The duty manager was just not listening and more concerned about providing what he was supposed to than what the customer wanted! The location of the hotel is a bit of a walk into town if you are venturing out but you can cheaply get a tuk tuk. ##### Hannah Stayed 2 nights in Mar 2019 ### 10/10 Excellent #### WILLIAM 15 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Exceptional stay and an amazing hotel. ##### WILLIAM Stayed 1 night in Feb 2019 ### 4/10 Poor #### Albert 10 Feb 2019 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities #### Überteuertes Hotel, exzellente Küche, miese Zimmer Die Küche ist hervorragend, Speisesaal Bar usw im alten englischen Stil. Der Renovierungsbedarf der Zimmer entspricht einer Billigabsteige: Böden, Türen Fenster und Fliesen stark abgenutzt. Zimmertür hatte oben und unten einen 2 cm Spalt. Schlösser an Toiletten- und Schranktür defekt. Korrodieter Metallschlauch. ##### Albert Stayed 5 nights in Feb 2019 ### 2/10 Terrible #### Verified traveller 31 Jan 2019 Liked: Property conditions & facilities Disliked: Cleanliness BED BUGS !!! My daughter and I stayed 2 nights at the Jetwing St. Andrew's. The Hotel is well located and has lovely common rooms (bar with fireplace, pool room, etc), however, the room itself was very noisy (could distinctly hear the neighbours and the people walking on the floor above), the bathroom was completely unpractical with water from the shower splashing everywhere and not even a small place to put a toiletry bag and, last but nor least, the beg had bugs. I got my my body covered with bites. Luckily my daughter was sleeping in another bed and wasn't affected. Despite assurance from the manager that I'll receive a partial refund in compensation, nothing happened. Big disappointment... PS: the bed bug bites are quite itchy and take about 2 weeks to disappear completely... ##### Verified traveller Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Verified traveller 7 Jan 2019 Liked: Cleanliness, room comfort Disliked: Staff & service The staff were a bit pretentious and the hotel was quite tired - it needed an update. The breakfast was very expensive too. ##### Verified traveller Stayed 1 night in Jan 2019 ### 4/10 Poor #### Heleena, Brisbane, Australia 8 Nov 2018 Disliked: Property conditions & facilities Comfortable enough but in desperate need of renovations. 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