Thank you for your reply , We warmly welcome you to come back again and again

Thank you for your reply , We warmly welcome you to come back again and again

Dear Sharon, Thank you for your recent stay at Diamonds La Gemma dell'Est. We are sorry to hear that the Ocean Suite room category that is mostly appreciated by our clients did not meet all of your expectations but thank you for taking the time to share your feedback on your experience staying with us. Best regards,

Dear Taku, Thank you for your review, we are glad that you enjoyed your stay and most sincerely appreciate your great feedback on our service and as well as buffet. Best regards,

Dear Guest, Thank you for sharing a great review on your recent stay with us. We hope to have the pleasure to welcome you again in future. Warm regards,

Dear Smitty, Thank you for sharing your personal opinion on your stay with us. We are sorry if some areas of your stay did not meet all of your expectations. Best regards,

Dear Guest, Thank you very much for sharing your rating on your stay with us. We trust that you had an enjoyable stay with us and we hope to see you again in future. Best regards,

Dear Regis, Thank you for your recent stay with us and for taking your time to write a review. We are glad that you enjoyed your stay at La Gemma dell'Est and we sincerely appreciate your positive comments on our garden and our beach. We will pass your special mention to Jeremiah, Erick and Olga which we are sure will encourage them to perform even better. We are however saddened that some aspects of your stay did not meet all your expectations but we hope to have the pleasure to welcome you again whenever your travel plans bring you back to Zanzibar and experience a future stay in one of our renovated room category. Best regards,

Dear S, Thank you for your recent stay at Diamonds La Gemma dell'Est and for taking your time to write a review. We sincerely appreciate your positive comments on our beach, pool as well as our activities. We trust that we will see you again, and we look forward to welcoming you back to La Gemma dell'Est in future. Best regards,

Dear Guest Thank you for your kind feedback and for sharing it with us. I will personally follow up on your point raised and we all hope you will come back very soon

Dear Guest Thank you very much for choosing our resort for your stay and for your kind feedback. Me and my team are very happy that you have enjoyed your stay and are looking forward to welcoming you back very soon. Best regards

Dear guest. Thank you for your feedback. Our policy is to guarantee full satisfaction to all our guests. Our records show that you have not brought forward your issues to us while at the resort which makes it unfortunately impossible for us to rectify. The constructions that you are referring to became necessary due to a problem in the wood of the roof of the porch to your building. Best regards

Dear Paul Thank you for your rating.

Dear Carlos, Thank you for your positive review. Me and my team are very happy that you did like your stay at our resort. We do our best to assure all our guests a great stay and we appreciate your feedback very much. We all hope that you will visit us very soon again. Best regards, MSchibler

Dear valued Guest, thank you very much for your feedback and for being with us. Looking forward to welcoming you again to Diamonds La Gemma Dell'Est, we wish you all the best. Kind regards

Dear Gonzalo, thank you very much for your review. Hoping to see you again at Diamonds La Gemma Dell'Est, I wish you a good night. Kind regards. Claudia

Dear IremK, Thank you very much for leaving your wonderful review on Diamonds La Gemma Dell’Est. I am delighted you enjoyed your stay and your accommodation, our private beach, the cuisine of our restaurant and the watersports. The marine life in Zanzibar is a spectacle that amazes everyone in the island. It would be our pleasure to welcome you again. Best regards.

Dear paresh, Thank you very much for your wonderful review. We are happy to hear that you had a pleasant stay in our resort and that you enjoyed in particular our beach, our Pavilion restaurant, the room, the gardens, and the cleanliness of our facilities and friendliness of our staff. We look forward to welcome you back in the near future to enjoy another wonderful holiday with us. Kind regards, Andrew Cook General Manager

Dear Richard, Thank you very much for your time in leaving us your beautiful review! We are very happy to hear that you enjoyed your stay and thank you for your nice compliments on our staff. I appreciate your constructive comments about the towel centre at the beach. We have addressed the matter with the relevant parties to improve our service. Thank you also for your recommendation, we look forward to welcome you back again for another paradisiac holiday with us. Kind regards, Andrew Cook General Manager

Alwin Thoroughly enjoyed our stay. The resort is absolutely stunning. from check-in to check-out the service was excellent. we have vegetarian and vegan in our family and the food provided catered for all dietery requirements. always greeted with a smile. beautiful beach with security and the sellers on the beach cannot come up to where you sit so you are not hounded to buy. the sunset bar at sunset is stunning with breathtaking view of the ocean. the package is well worth the money paid for the fully inclusive option. we will be back . Dear Alwin, Thank you very much for your wonderful review on our resort. I am very happy to know that you enjoyed your stay and we were able to satisfy your expectations, in particular concerning the food to offer you a menu that met your diet. Thank you again for your wonderful review, and we look forward to welcoming you back again soon. Best regards, Andrew Cook General Manager

Dear Miss P, Thank you very much for your time in leaving us your nice review. We are glad to hear that you and your young family enjoyed our resort from the room, gardens, to the beach and our staff. Thank your also for your constructive feedback that we have corrective steps in the areas highlighted. Thank you also for sharing your tour recommendations. We look forward to welcoming you and your family back soon again for another wonderful holiday in Zanzibar. Kind regards, Andrew

Dear Tam, Thank you very much for your time in leaving us your review. We are naturally disappointed to hear that all our service did not meet all your expectations. However we have seriously taken on board your comments about this inconvenience and taken corrective steps to ensure there is no repetition in the future. We are very happy to read that you enjoyed our resort especially our beach and our rooms and thank you for your kind comments about our friendly staff. We look forward to welcome you back again. Kind regards, Andrew

Thank you for your feedback. The security of our in-house guests is paramount and our guests are identified with the coloured wristband on arrival. If guests do not wear the wristband issued the staff and security will check. We have a very strong local market following and we employ over 500 local staff with a number of local staff in senior management and supervisory positions. We also work very closely with the local community on a number of key projects. For the security of our in-house guests we cannot just allow anyone to come in the resort unannounced. The challenge we face is the control and access of external guests that visit the resort without prior notice and this is a daily challenge with people trying to use our facilities for free. All external guests have to check in at reception, pre pay for the day use of the resort facilities and they are given a specific wristband that the staff and security can identify. If an external guest visiting an in-house guests bypasses this control the staff and security will check and verify who they are. I apologise if you felt that our actions came over as racist as this is certainly not the case. Kind regards Andrew

Dear Adam, thank you very much for choosing us for your honeymoon and for sharing your experience on Expedia. It was our pleasure to host you and we are pleased to read that you fully enjoyed your stay with us. We look forward to welcoming you back soon. Kind regards Diamonds La Gemma dell'Est

Dear Guest, Thank you for sharing your wonderful feedback on your families recent stay in our beautiful resort. As a family friendly resort, I am delighted you all enjoyed yourselves as well as our food offerings, swimming pool and our private beach. We are very lucky with our location as our Indian Ocean Sea is very clean as you shared. I am also grateful for your positive comments on our staff service. I am pleased to confirm that we are in the process of upgrading our water sports activities for our guests. Being in the northern area of the island provides many positives especially the amazing sunsets, unfortunately that means we are a little further distance away from the Airport but as you stated, this is acceptable. We all hope you will return again in the near future. Kind regards Andrew General Manager

Dear Guest, thank you for staying with us and for taking the time to review us. Your satisfaction is really important to us; therefore we are glad that you enjoyed your time with us. Thank you for your nice comments about food, entertainment and location. Kind regards, Diamonds La Gemma dell'Est.

Dear Guest, thanks a lot for your lovely reviews! It was our pleasure to host you and we are glad that you enjoyed each and every moment of your stay. We are happy that you appreciated the food, the rooms and the friendly atmosphere. Yours sincerely, Diamonds La Gemma dell'Est

Dear Marie, thank you for choosing Diamonds La Gemma dell'Est for your holiday and for sharing your experience on Expedia. Your satisfaction means really a lot to us and we are delighted that you enjoyed your time with us! We hope you will stay with us again soon. Kind regards. Diamonds La Gemma