Centre Commercial, Noyelles-Godault, Pas-de-Calais
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great location across from the large shopping mall. Plenty of parking with a couple of 22kW EV chargers near the entrance.
Rooms are standard Novotel layout. Clean and modern. Only gripe was the bed was quite hard
Paul
Stayed 1 night in Mar 2024
Response from Laurie Spatafora, Directrice on 4 Apr 2024
Dear Paul, Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and modern rooms. We appreciate your feedback regarding the bed comfort and will take it into consideration. Best regards,The all team of Novotel Lens Noyelles.
Clean and friendly stay. Secure car park and nice breakfast too!
Xavier
Stayed 5 nights in Dec 2023
Response from Laurie SPATAFORA on 10 Feb 2024
Dear Xavier,Thank you for taking the time to share your review of your recent stay at Novotel Lens Noyelles. We are delighted to hear that you had a nice and clean experience with us. Our team takes great pride in providing a friendly and welcoming atmosphere for our guests. We are also pleased to know that you found our car park secure and enjoyed our breakfast offerings. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.Best regards,
8/10 Good
Callum
24 Sept 2023
Callum
Stayed 1 night in Sep 2023
Response from Laurie SPATAFORA on 27 Sept 2023
Dear Callum Stone,Thank you for taking the time to share about your stay with us.We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,
Dear Co Quan,Thank you very much for taking the time to share about your experience with us.We are delighted to read that you enjoyed your stay.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,
Dear Debbie King,Thank you for taking the time to share about your stay with us.We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,
Dear Kelly Beeken,We would like to thank you for taking the time to share about your experience at the Novotel Lens Noyelles. We are happy to read that you enjoyed your stay with us.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,
10/10 Excellent
Julian
13 Aug 2023
Julian
Stayed 1 night in Aug 2023
Response from Laurie SPATAFORA on 15 Aug 2023
Dear Julian,Thank you for taking the time to share about your stay with us. We are delighted that you and your family enjoyed your stay.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,
8/10 Good
DANIEL
30 Jul 2023
DANIEL
Stayed 1 night in Jul 2023
Response from Laurie SPATAFORA on 9 Aug 2023
Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
J Laidlaw
26 Jul 2023
J Laidlaw
Stayed 1 night in Jul 2023
Response from Laurie SPATAFORA on 28 Jul 2023
Dear J Laidlaw,Thank you for taking the time to share about your stay with us.We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,
10/10 Excellent
Tariqul
29 May 2023
Tariqul
Stayed 1 night in May 2023
Response from Novotel Lens Noyelles on 30 May 2023
Dear Mr Hossain Tariqul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,
A lovely hotel. Well designed room, great breakfast and good on-site restaurant. Staff very friendly and helpful
anita
Stayed 2 nights in Apr 2023
Response from Novotel Lens Noyelles on 27 Apr 2023
Dear Anita,Thank you for taking the time to share about your stay with us.We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride.We hope to see you again very soon at the Novotel Lens Noyelles.Sincerely,
Response from Novotel Lens Noyelles on 30 Mar 2023
Cher client,Un grand merci pour votre note qui nous est très agréable et encourageante.Au plaisir de vous revoir au Novotel Lens Noyelles.Cordialement,
10/10 Excellent
Oliver
19 Feb 2023
Oliver
Stayed 1 night in Feb 2023
Response from Marilou HERRERO - Responsable Hébergement on 21 Mar 2023
Monsieur Olivier,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Laurie SPATAFORADirectrice Novotel Lens NoyellesCentre commercialAvenue de la république 62950 Noyelles Godault
8/10 Good
Christine
2 Oct 2022
Christine
Stayed 1 night in Sep 2022
8/10 Good
Rana
Travelled with family
23 Aug 2022
Liked: Staff & service, room comfort
Perfect Location
Hotel was in the perfect location it was very comfortable but rooms need to get updated !
Good place for families with kids :)
Rana
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on 28 Aug 2022
Dear Rana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Laurie SPATAFORADirectrice Novotel Lens NoyellesCentre commercialAvenue de la république 62950 Noyelles Godault
We love this place, great location, nice rooms and friendly staff. Massive shopping center next door with restaurants and bars if you don’t want to use the hotel restaurants. Pool great if not a little cold
Julian
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on 18 Aug 2022
Dear Julian,
We very much appreciate your comments regarding your stay at the Novotel Lens Noyelles.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Laurie SPATAFORA
Directrice
The rooms were nice & well equipped. However they had not been thoroughly cleaned (there was an empty whisky bottle in the cupboard) & the shower was cold.
We wanted to get a drink from the bar on the evening we arrived. After being ignored for 10 minutes & others being served before us we decided to go for a walk & get a drink elsewhere.
Verified traveller
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on 18 Aug 2022
Dear Madam,Sir,
Thank you for taking the time to tell us about your experience at the Novotel Lens Noyelles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Laurie SPATAFORA
Welcoming hotel, clean & friendly. Pool was good. Didn't eat there so can't comment. Few things not quite right - hair dryer didn't work & handwash dispenser seemed empty.
Verified traveller
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on 15 Aug 2022
Dear Guest,
We very much appreciate your comments regarding your stay at the Novotel Lens Noyelles.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Laurie SPATAFORA
Directrice
Novotel Lens Noyelles
Centre commercial
Avenue de la république
62950 Noyelles Godault
Pool area great. Room was spacious, but lacked some elegance.
Continental breakfast was adequate.
Paul
Stayed 1 night in Aug 2022
Response from Novotel Lens Noyelles on 10 Aug 2022
Dear Paul,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Laurie SPATAFORA
Directrice
Novotel Lens Noyelles
Centre commercial
Avenue de la république
62950 Noyelles Godault
Response from Novotel Lens Noyelles on 19 Jul 2022
Monsieur,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
Laurie SPATAFORA
Directrice
Novotel Lens Noyelles
Centre commercial
Avenue de la république
62950 Noyelles Godault
Response from Sébastien Houspie - Responsable Hébergement on 2 Aug 2022
Dear Kachassy,
I thank you to get the time to provide us the feedback of your experience at the Novotel Lens Noyelles.
I am sorry to read that you found the menu card very limited. In fact, we base the disches of our Menu card with the fresh and local products.
I hope to have a chance to welcome you an other time when you will come back to our region.
Best regards.
6/10 Okay
Catherine
Travelled with family
24 Apr 2022
Liked: Cleanliness, staff & service
Good hotel but no air con
Good Breakfast. Air conditioning none existent - controlled by hotel not in room. Otherwise bed was comfortable but I am considering cancelling my next scheduled stay at the hotel due to the air conditioning point.
Catherine
Stayed 1 night in Apr 2022
Response from Sébastien Houspie - Accommodation Manager on 26 Apr 2022
Good morning Catherine,
I thank you to get the time to provide us your feedback regarding your stay in our hotel.
I am sorry to read that you had a bad experience with the air conditionning. You are right, it is not possible to reverse the heating with the air conditionning.
Thank to the nice weather, we can enjoy it during the day but the morning and the evening are still fresh.
We have anyway reverse it on the 18/04/22 but too late as I can see.
Please, alow me to present you my apologize for this trouble.
I am sad to read as well that you have cancelled your next stay but I can understand your point of view.
I will be happy to prouve you the best of our services if you would like come back in our region.
Yours sincerely
Response from Sébastien Houspie - Responsable Hébergement on 26 Apr 2022
Chère Alexandra,
Je vous remercie de nous avoir fait part de votre appréciation à la suite de votre séjour dans notre hôtel.
Je suis ravi que nos prestations vous ont données satisfaction et que vous ayez apprécié notre nouvel environnement suite à nos récentes rénovations.
J'espère avoir l'occasion de vous accueillir lors d'un prochain séjour dans notre région.
Bien cordialement.
Response from Sébastien HOUSPIE - Responsable Hébergement on 9 Apr 2022
Chère Patricia,
Nous vous remercions d'avoir pris le temps de nous livrer vos impressions à la suite de votre séjour dans notre établissement.
Nous sommes heureux que nos prestations vous aient apportées beaucoup de satisfaction et que vous ayez également apprécié les lieux.
Nous espérons vous revoir prochainement lors de votre prochaine venue dans la région.
A très vite !
Very good access to shopping of all types in the centre across the road. Many eateries to choose from if the hotel isn't for you... we tried Beers&co and had a lovely meal.
Hotel is clean and tidy with very quiet rooms.
Good secure car park.
richard
Stayed 1 night in Feb 2022
Response from Novotel Lens Noyelles on 13 Feb 2022
Dear Richard,
We very much appreciate your comments regarding your stay at the Novotel Lens Noyelles.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
2/10 Terrible
Mark
Travelled with family
7 Sept 2021
Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible
Booked a superior room. Was given a basic room to which they had added a coffee machine and bathrobes as per the superior room. The coffee machine didn't work and they Refused to accept it was a basic room. There was no rainfall shower. It was basic room decor (as per their website) and the bedding which was supposed to be luxury bedding was a hard duvet and solid foam pillows. The rudest receptionist ever. Never again!!!!!!
Mark
Stayed 1 night in Aug 2021
Response from Sébastien HOUSPIE on 15 Sept 2021
Dear Mark,
I thank you to get the time to provide us your feedback regarding your stay in our hotel.
I am sorry that your room did not suit you and I do apologize for it.
On the four Executive rooms, two are equiped with the same furnitures, but for all all them, you can enjoy the "Skinjay" (essentials oil shower), the barthrobe and sleepers, the Nespresso machine, the minibar, the body lotion and the conditionner.
If the furnitures are not suit with, be sure we are present to move you to another room and provide you the best services.
I am sad to read that your experience did not reach your expectations.
I do again apologize for it and our team and I stay at your disposal in case you would like to comeback in our area.
10/10 Excellent
Dean
15 Aug 2021
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Arrived in time for dinner on the terrace, view over swimming pool and garden area, all very pleasant
Dean
Stayed 1 night in Aug 2021
Response from Sébastien HOUSPIE on 16 Aug 2021
Dear Dean,
I thank you to get the time to provide us your feedback.
I am happy that you spent a nice moment in our hotel an I hope to see you soon if you have to come back in our place.
I will inform all of our staff who is working hard every day to provide you a good quality of service.
Best regards.
Response from Sébastien HOUSPIE - Responsable Hébergement on 5 Jan 2021
Dear Andrew,
We thank you to get the time to provide us your feedback regarding your stay at the Novotel Lens Noyelles.
We will inform our staff about your great review, because it is really important for them.
We hope to see you very soon.
Kind regards
Nous vous remercions d'avoir pris le temps de nous communiquer votre appréciation à l'issu de votre séjour.
Nous espérons vous accueillir de nouveau prochainement.
Bien cordialement.
Very convenient and close to motorway, quiet hotel, good food and staff were so helpful...even filled my coffee mug before dricing back to UK, offered me some food to take away due to closure of restaurants in UK.
Chère Helen,
Nous vous remercions de votre retour et votre très belle notation suite à votre séjour dans notre établissement.
Nous espérons vous revoir prochainement dans notre établissement et vous souhaitons une très belle journée.
Toute l'équipe du Novotel Lens Noyelles
This was a return visit for an overnight stay for a long drive the next day for a ski trip. Immaculate, clean and comfy hotel with a fabulous breakfast.
Anne Louise
Stayed 1 night in Feb 2020
Response from Seabstiien HOUSPIE on 2 Mar 2020
Dear anne Louise,
I really thank you to get the time to provide us your feedback from our hotel.
I am happy to read that the breakfast and the situation of the hotel suit you.
I will be happy to welcome you again for your next stay.
Kindest regards.
Appropriately attentive,professional,friendly reception and restaurant staff.
High quality breakfast with a wide range of options.
Bedroom very clean and super king size bed.
Good car parking.
We stayed here for 3 days and it was truly enjoyable. The rooms are updated, with a very comfortable bed and an updated bathroom. It was super quiet. We also ate at the restaurant a few times and the food and service was amazing. The staff went out of their way to make us feel welcome. Would stay here again’
There was only one thing that was definitely wrong. We booked for six adults and two children on a half board basis. This was confirmed in our paperwork. The hotel insisted the two children’s food should be paid for. They were quite nasty about it which was upsetting. I did not pay for the food!!!
Verified traveller
Stayed 1 night in Aug 2019
6/10 Okay
Verified traveller
Travelled with family
6 Aug 2019
Reception staff OK. Bar staff lovely. Blood on sheet and on wall in toilet.
Easy to find from motorway. Directly opposite a shopping mall. Fabulous Pizza Pai restaurant within walking distance for our kids who are fussy eaters. Reasonably priced. Will stay agiain for stopover if driving to Sourhern France.
Stayed in the hotel with the family as a stop over from Disneyland Paris to the UK. Nice quiet room and comfortable beds. Restaurant was also good. Very friendly helpful staff. Would stay here again.