Desk, soundproofing, free cots/infant beds, free WiFi
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Reviews of Hôtel Cerise Lens

1 out of 5
Hôtel Cerise Lens
Zone d'activite, Rue Beaumont, Noyelles-Godault, Pas-de-calais

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 231 reviews" "
Rating 8 - Good. 92 out of 231 reviews" "
Rating 6 - Okay. 50 out of 231 reviews" "
Rating 4 - Poor. 20 out of 231 reviews" "
Rating 2 - Terrible. 15 out of 231 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sean

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
If you want a dump this is it
Bed is essentially a luggage rack with a rock hard mattress. Filthy. Staines in the bathroom are so ingrained they would need carbon dating to see what or how old they are. Staines all over the carpet. Stank of smoke even though apparently it is a non smoking hotel. Ive never been so glad breakfast wasnt included before. Receptionist was very friendly and helpful to be fair.
Stayed 1 night in Sep 2023

6/10 Okay

Antonia Eveline

Stayed 1 night in Aug 2023

4/10 Poor

Louise

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs a complete refurb. Old, cracked, stained sanitary ware and very thin mattress. Man on reception was lovely though - very helpful.
Stayed 1 night in May 2023
Response from The CERISE LENS Team on 11 May 2023
Hello Louise,We thank you for taking the time to share your experience in our establishment and are delighted to read that you liked the man at the reception. On the other hand, we are sorry to see that we were not able to satisfy you entirely. Concerning the dilapidated state of the hotel, the sanitary facilities and the mattresses, we take your comments into consideration to improve ourselves and ask you to accept our apologies. We also want to make the satisfaction of our customers our priority.Hoping to be able to welcome you again for a flawless stay. Good for you.

10/10 Excellent

You

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very basic but clean, ideal for a cheap stay when all you want is a place to sleep.
Stayed 3 nights in Nov 2018
Response from L'équipe CERISE on 22 Nov 2018
Dear Guest, We are grateful to your for sharing your experience. We look forward to welcoming you again at CERISE Lens. Best Regards. The CERISE Staff.

8/10 Good

A M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Very simple, good price/quality

10/10 Excellent

kevin, hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good honest hotel.
very helpful friendly staff, warm welcome, nothing was too much effort, all our questions answered. room was basic but better than expected. Good place to stay for the one night if returning to/visiting UK
Cher Kevin, Thank you for taking the time to share your feedback. We look forward to welcoming you again in Lens. Best Regards. The CERISE Staff.

4/10 Poor

Greg, Virginia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a few updates
Stayed here 1 night before a EURO 2016 game. Hotel staff at check-in was very nice and helpful. One thing we noticed immediately walking up the stairs to our room was the awful carpet. Very worn with lots and lots of stains. When we opened the door to our room, 132, there was a powerful mildew odor present. The carpet was very bad. We were apprehensive to take off our shoes. The carpet right before the bathroom was a different color from water damage and dirt. Since there was no a/c, we opened the window and went out for the game. When we returned the mildew smell was still present, but not as strong after being aired out for a few hours. Bed was comfortable but we did not feel comfortable taking a shower before we left the next morning. New carpet saves this place.
Response from L'équipe CERISE on 5 Jul 2016
Dear Greg, Thank you for reviewing your stay. As you mentioned it the carpets are stained, but they are clean. They are cleaned by our team daily. We started to replace it on the ground floor, and we will do the works in the other floors very soon. We look forward to welcoming you again with us in Lens. Best Regards. The CERISE Staff.

2/10 Terrible

Hilary Thomas, Crumlin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from H-E-L-L
I can honestly say that in my 30+ years of staying in hotels around the world, but none of them come down to this standard - this must go down as the worst. Only we arrived so late in the night I would have left and found somewhere else. The morning could not come soon enough. The area that the hotel is based is quite run-down; we felt very insecure and could not leave the place quick enough. The room had a pungent smell; a cross between a bad smell and something applied to get rid of the smell. The carpets in the room were sticky and dirty especially around the door to the bathroom. Not only were the carpets bad in the room but the hallway carpet looked as though something had been spilt on it and it was thread-bare in places. I had originally intended to spend a week in this hotel but the doorman made a mistake when he was booking us in and only booked in for one night - thank goodness. I would not recommend this hotel to anyone - there are plenty of good hotels in and around Lens but certainly is not one.

8/10 Good

Mary, Dundee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cerise Lens, Noyelles-Godault, France
The staff were excellent, couldn't be more helpful. The room was small but we weren't there to stay in. The negatives were that the shower cabinet was so small it was impossible to bend in it and the carpeting throughout was old and worn and it was badly stained throughout. Time for a new carpet. Would we go again? Only if we lost enough weight to let us fit in the shower.

6/10 Okay

Mohammed, Italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for its price
very small bath, comfort bed, an extra second level bed.
Response from Groupe CERISE on 12 Jun 2015
Dear Mohammed, We are grateful to you for sharing your feedback. We are happy to read that you liked the comfort of our bedding, and the extra second level bed. We took good note of your comment on the size on the bathroom. We look forward to welcoming you again with us, next time you are in Lens. Best Regards. The Cerise Staff.

10/10 Excellent

ianj, bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for our trip.
Easy check in, friendly staff, good budget hotel.

10/10 Excellent

Peter, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
This is a very good example of a budget hotel It is very quiet and very easy to find. There is even a food store very close by when you do not want to eat out!

8/10 Good

notrab, Manchester

budget hotel
For the price I paid can't fault it. Ok the room was not massive and there wasn't much room in the bathroom but I don't expect luxury when I'm booking a budget hotel. Would happily stay there again.

8/10 Good

burtsbike, salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fair value
for an overnight stopover it was fine and good value. You get what you pay for which is bare minimum. Helpful friendly staff. Not easiest to find but clean, miniscule towels and no trimmings. If you are used to tea/coffee making facilities, get used to fact that their is nothing like that.

2/10 Terrible

HappyAsh1235, USA

Disliked: Staff & service, property conditions & facilities, room comfort
All rooms are smoking and staff are very rude
They say you get what you pay for. This hotel is conveniently located on the highway to get to Lens, Lille, or other surrounding small towns. It is also the cheapest place around for a reason. Our first room reeked of smoke. When we asked for a non-smoking room, the attendent said our room was non-smoking. He even came up and said he didn't smell anything. Which was likely true because the lobby smelled so much worse he was probably desensitized. There is no phone access anywhere in the building and they won't print or do anything for you. The breakfast is overpriced and the free wi-fi is slow. You have to pay for wi-fi that is usable. We got a different room the second night. It didn't smell as bad, but there were still cigarette burns on the bathroom sink. (There were burns in the first room too.) There are other cheap hotels in the area, but they aren't on hotels.com. I walked into another one and asked if they would print my bus ticket when I needed to leave and they did it for me even though I wasn't even a guest.

8/10 Good

Julie, Brigg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cerise Lens
Perfect for an overnight stay to or from the south of France. The gentleman on reception was very welcoming and the bed was surprisingly comfortable. There is a lovely steak house across the road if you need an evening meal which we would thoroughly recommend. The only complaint, if we had to make one, was that the bathroom was a bit grubby. Considering the price we paid it was very good. Cannot comment on the breakfast as we left very early, although there were vending machines if you wanted something. Would certainly stay there again.

8/10 Good

Brian, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cerise Lens
The hotel was clean and acceptable but at the same time you must remember that you get what you pay for. A sat nav is also handy for finding location.

4/10 Poor

Jane, Yorkshire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
This hotel was very convenient for the motorway - right next to it so very noisy. The room was extremely basic resembling a small caravan. One bunk was above the double bed and the sink was covered in cigarette burns. There was noone on the desk so we were let in by security. Although four of us were sharing a room there were only three pillows. We have stayed in many budget hotels but this did not meet the basic standards we have normally met.

6/10 Okay

Martina, Berkshire,UK

Liked: Cleanliness, staff & service
Hotel Cerise Lens - convenience
Great for overnight stay on long journeys. Just could not find its location. We had to ask local residents for directions. If we ware traveling late at night it would have been struggle. It should have been sign posted better. Aslo advertise with free WiFi - had to log on into another hotels WiFi for acces.

2/10 Terrible

Romain

Stayed 1 night in Nov 2023

2/10 Terrible

Margot

Stayed 1 night in Nov 2023

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities
Tout était parfait ! Le buffet petit déjeuner au top et personnel très agréable. Nous avons pu chargé notre véhicule électrique. Nous y reviendrons car bien situé
Stayed 1 night in Oct 2023
Response from L'équipe CERISE LENS. on 7 Nov 2023
Bonjour Maryse,Merci d'avoir partagé vos impressions. C'est un plaisir pour nous de lire que vous avez apprécié votre séjour !Au plaisir de vous recevoir de nouveau.Bien à vous.

4/10 Poor

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nous avons réservé dans l apres midi, sur le site il etait noté un lit double et 1 une place ainsi que sur le ticket et le mail de confirmation. Nous avons eu la desagreable surprise de tomber sur une chambre avec un seul lit double. Nous avons demandé un matelas ou un lit parapluie pour notre petite. Le personnel surplace n avait acces a rien donc nous avons du domir a trois dans les lit double. Nous avons ete prélevé 2 fois pour la chambre, selon le personnel present nous devrions etre remboursé d ici a 3 semaines ....
Stayed 1 night in Sep 2023

8/10 Good

Philippe

Stayed 1 night in Sep 2023

6/10 Okay

Alexandra

Disliked: Cleanliness, property conditions & facilities, room comfort
Arrivé 23h30 borne qui ne marche pas obligé d attendre carte acges chambre qui ne fonctionne pas pas de télécommande propreté moyen le desssous de lit non fais beaucoup de poussiere
Stayed 2 nights in Jun 2023

10/10 Excellent

Somg

Stayed 1 night in Jun 2023
Response from L'équipe CERISE LENS on 20 Jul 2023
Bonjour,Merci de nous avoir attribué cette note. C'est un plaisir pour nous de savoir que vous avez apprécié votre séjour !Au plaisir de vous recevoir de nouveau.Bien à vous.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Passez votre chemin
Stayed 1 night in May 2023
Response from L'équipe CERISE LENS on 20 Jul 2023
Bonjour, Nous vous remercions d’avoir choisi notre hôtel et sommes désolés de constater que nous n’avons pas pu vous satisfaire entièrement. Nous restons à votre écoute pour tous commentaires constructifs afin de pouvoir trouver des solutions face aux problèmes que vous avez pu rencontrer. Aussi nous tenons à faire de la satisfaction de notre clientèle notre priorité.En espérant pouvoir vous accueillir à nouveau pour un séjour sans fausse note.Bien à vous.

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour avril 2023
Hotel acceuillant , chambre propre , lit changer tous jours tres confortable .
Stayed 2 nights in Apr 2023

6/10 Okay

Stephanie

Stayed 4 nights in Mar 2023

10/10 Excellent

Stéphane

Stayed 1 night in Feb 2023
Response from L'équipe CERISE LENS on 20 Mar 2023
Bonjour Stéphane,Nous sommes ravis que votre séjour vous ait plu. Au plaisir de vous recevoir de nouveau.Bien à vous.

8/10 Good

Stéphanie

Stayed 1 night in Feb 2023
Response from L'équipe CERISE LENS on 20 Mar 2023
Bonjour Stéphanie,Nous sommes ravis que votre séjour vous ait plu. Au plaisir de vous recevoir de nouveau.Bien à vous.

10/10 Excellent

Adam

Stayed 1 night in Jan 2023
Response from L'équipe CERISE LENS on 20 Mar 2023
Bonjour Adam,Nous sommes ravis que votre séjour vous ait plu. Au plaisir de vous recevoir de nouveau.Bien à vous.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Le pire hotel que j’ai fait
Chambre cote 4 voies et non insonorisée et par chance coté a la porte battant et du hall d’accueil et cafétéria qui est une veritable caisse résonnante
Stayed 2 nights in Jan 2023

8/10 Good

Louis

Stayed 1 night in Dec 2022

8/10 Good

Amalle

Business traveller
Liked: Cleanliness, staff & service, room comfort
Fais l’affaire pour une nuit ou deux Salle de bain très petite et vétuste Dommage mais le personnel top de chez Top
Stayed 2 nights in Dec 2022

10/10 Excellent

Kenza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service
les salles de douches a ameliorer
Stayed 1 night in Oct 2022

10/10 Excellent

Franck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Nathalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Oria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Sze Teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Jean-Pierre

Stayed 1 night in Jun 2022

10/10 Excellent

Régis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Mehni

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel du tiers monde
Séjour pitoyable mis à part l'état exécrable de la salle de bains : cheveux encore restants dans le lavabo, énorme trace de rouille, joint quasiment noirs... une erreur de la réception qui engendre une irruption de personnes qui rentrent dans ma chambre en plein milieu de la nuit.. Bref a fuir
Stayed 1 night in Apr 2022

8/10 Good

Baptiste

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

4/10 Poor

Céline

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Pas terrible
Réservation faite avec hôtel. Com à l arrivée, on n était pas enregistré sur truc mais on été sur la liste ! Les petits déj était inclus dans le forfait acheté mais au final on nous dit que c est pas dans la réservation ! Lit trop mou et oreiller aussi ! La salle de bain beaucoup trop vétuste ! Pas de place il ne faut vraiment pas être corpulent surtout dans la douche !
Stayed 1 night in Jan 2022

6/10 Okay

Ruben

Business traveller
Hôtel pas très propre la chambre sente l humidité et pas très bien chauffée Déçu
Stayed 1 night in Jan 2022

8/10 Good

bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonne étape
chambre fonctionnelle et assez tranquille. Petit déjeuner copieux et varié.
Stayed 1 night in Jan 2022
Response from audrey on 25 Jan 2022
Ce fut un plaisir de vous recevoir. Merci d'avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre hôtel Cordialement.