Comment from Hotel Management
06-Nov-2016 by Martina Lazarova, General Manager, Hotel Management
Dear valued guest,
thank you very much for your feedback, our hotel is just across the street from Hotel Sheraton where you were unhappy. Yes it not big move to the old town square. We are located closer to the Wenceslas square. You mentioned that the Superior room is too big for you (it is stated in the description 52sqm) - we are sorry we were not able to give you smaller room because smaller Standard rooms were occupied. Our receptionist personally come to your room to show you that hot water is available in your sink and shower, all was fine with our boiler and no other guest reported no hot water.
We always try to make all we can to make our customers happy so I hope you finally found the right hotel for you and had a nice time in Prague. Best Regards