Exterior
Check availability

Reviews of Mercure RJ Nova Iguaçu Hotel

3.5 out of 5
Mercure RJ Nova Iguaçu Hotel
Avenida Doutor Mario Guimaraes 520, Nova Iguaçu, RJ

Reviews

8.4

Very good

Rating 10 - Excellent. 182 out of 371 reviews" "
Rating 8 - Good. 118 out of 371 reviews" "
Rating 6 - Okay. 41 out of 371 reviews" "
Rating 4 - Poor. 16 out of 371 reviews" "
Rating 2 - Terrible. 14 out of 371 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kibwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really wonderful.
Stayed 6 nights in Mar 2024

8/10 Good

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL GOOD 2ND FAVORITE
The restaurant reception and the staff in general were great. The only drawback was the cleaning ladies who forgot to stop by some of the days during the week. When they did stop by they were very polite but rushed. When they did stop by to clean they cleaned. This is the reason why I gave it a very good instead of excellent! The gym and pool are great and for the moment the best I've seen in the places that I stayed in Rio.
Stayed 7 nights in Nov 2023
Response from Bento on 21 Nov 2023
Dear Mr. Kibwe, Thank you for taking the time to share your feedback. Although we wish your experience had been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests. Please be assured that we will be taking appropriate steps to address the issue and prevent future occurrences.We appreciate that you have told us about your problems and hope that you will give us the opportunity to better serve you in the near future.Best Regards, Bruno Bento - General Manager

10/10 Excellent

Floyd

Stayed 2 nights in Mar 2023
Response from Bento on 6 Mar 2023
Agradecemos pela sua avaliação. Sua opinião é muito importante para nós, pois somente através dela é que podemos melhorar nosso serviço..Atenciosamente, Bruno BentoGerente Geral

10/10 Excellent

Robert

Stayed 1 night in Jan 2023
Response from Bento on 16 Jan 2023
Prezado Roberto,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Bento on 9 Jan 2023
Dear guest,Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel!Regards,

8/10 Good

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL NICE FACILITIES
I really enjoyed my stay here and I am impressed with the swimming pool facilities along with the sauna and steam room. They have a big exercise room or weight room and I think anyone would appreciate that especially since we're talking about within a hotel.
Stayed 14 nights in Dec 2022
Response from Bento on 9 Jan 2023
Dear guest,Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel!Regards,

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 8 nights. Having worked in the airline and travel industry for 20 years I have been around the world and stayed in many different types of properties at many different types of price levels and I loved this property. The front desk staff was absolutely wonderful and helpful - especially Marcelly and her and I were able to communicate well, even with my limited Portuguese - they all tried to communicate with me and accommodate any of my needs. I loved the restaurant connected to the hotel and it’s staff - such speedy, fantastic service and amazing pizza!
Stayed 1 night in Dec 2022
Response from Bento on 14 Dec 2022
Dear Mr. Oliver,Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel!Regards,Bruno Bento - General Manager

8/10 Good

Douglas

Stayed 1 night in Nov 2022
Response from Bento on 21 Nov 2022
Prezado hóspede,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

10/10 Excellent

Luzia

Stayed 4 nights in Oct 2022

8/10 Good

adriana

Stayed 1 night in Sep 2022
Response from Bento on 26 Sept 2022
Prezado hóspede,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Decent but need some improvement.
Front desk staff was superb and friendly. Housekeeping was rude kept knocking on door louder and louder for over 15 minutes after ignoring it and obviously the room was locked from inside, since they tried to opened and couldn’t. One time it was cleaned but only changed the garbage bag, and gave 2 towels. And made a super sloppy bed, almost as messy as I left. Although I left message upon check in with front desk, to please do not disturb or call due to a surgery I had, that I must not be undisturbed. Someone, kept calling and knocking until I got up and disconnected the phone and open the door just to ask the same thing again. Pool looked gross lot of dirt in the water, rooms have no bedskirts with box spring showing, it looked very unfinished and sloppy. Bed was comfortable, clean crispy sheets, but cheap mattress, only 2 shower towels and one face left in bathroom. No coffee maker, or iron in room, no free coffee or water on lobby. Super basic hotel… But safe nice looking, in a good location for the town, specially if you are on foot during daytime…
Stayed 2 nights in Jul 2022
Response from bento on 3 Aug 2022
Dear guest, Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel! Regards, Bruno Bento - General Manager

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. The location, the view the food was incredible. I’ll definitely recommend 💯.
Stayed 2 nights in Apr 2022
Response from bento on 9 May 2022
Dear guest, Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel! Regards, Bruno Bento - General Manager

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 20 nights in Feb 2022
Response from Bento on 4 Mar 2022
Agradecemos pela sua avaliação. Sua opinião é muito importante para nós, pois somente através dela é que podemos melhorar nosso serviço.. Atenciosamente, Bruno Bento Gerente Geral

10/10 Excellent

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY NICE PEOPLE
I really enjoyed my stay here and the people were very accommodating. They have a large pool a sauna and a steam room accessible only open until 10:00 p.m. . Everything around the place from food to the mall is within a short walking distance.
Stayed 6 nights in Jan 2022
Response from Bento on 4 Feb 2022
Dear guest, Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel! Regards,

10/10 Excellent

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AN EXCELLENT HOTEL
Stayed 6 nights in Dec 2021
Response from Bento on 10 Jan 2022
Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel! Best Regards, Bruno Bento - General Manager

10/10 Excellent

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL
Stayed 2 nights in Jan 2022
Response from Bento on 10 Jan 2022
Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel! Regards, Brunpo Bento - Generl Manager

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ary Comar on 8 Feb 2020
Russell, agradecemos o contato e o tempo dedicado para a pesquisa pós hospedagem. Esperamos recebê-lo novamente muito em breve em nosso hotel.

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Bruno Bento on 18 Jan 2019
Agradecemos sua avaliação sobre sua estada no Mercure Rio De Janeiro Nova Iguaçu Hotel. Esperamos que se hospede em breve, queira aceitar os nossos melhores cumprimentos. Grato Bruno Bento – Gerente Geral

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Bruno Bento on 3 Jan 2019
Agradecemos sua avaliação sobre sua estada no Mercure Rio De Janeiro Nova Iguaçu Hotel. Grato

10/10 Excellent

candy

Liked: Cleanliness, staff & service, room comfort
Friendly staff
Clean room, nice staff helps with everything , good swimming pool !!!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not my first time in the hotel.
We'll the biggest reason why I like mercury nova Iguacu its because it's close to my family & the peaple that work ove.r there ththey're well trained,they have what I love it: they have a great customer service.

6/10 Okay

Syed, Las Vegas, NV USA

Liked: Staff & service, property conditions & facilities, room comfort
Pros & Cons
I had a good stay except discrepancy ( charged for 4 nights instead of two plus they charged for breakfast which is supposed to be free per hotel.com advertisement + great last minute deal i got )in what i have book for, through hotel.com and at hotel they have different booking rate. I inquire and showed my booking to the receptionist at 3:30 Am cuz my flight was delay from Panama, she was not happy at first then ask my credit card. which i had to give her despite telling her that booking made out through hotel.com I didn't inquire, resist, pay attention but i wrote a letter to the Manager but didn't get a response yet also sent an email to hotel.com customer service. for the tourists FYI its not easy to get there especially if you are with kids its way far from GIG airport and its more than 35 minutes drive by Taxi when there is no traffic. Good thing Luiz Fernando & Daniela speaks good English and they will assist you very well. Continental Breakfast is good.but remember they charge 35 per person. (i have stayed in many hotels in Rio, all offers free breakfast, but every hotel has their own policy though.) Mercure has nice rooms though.

10/10 Excellent

Julio, sacramento,ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel at a fair price
The hotel staff were very helpful and attentive to anything I needed. The rooms were great nice and clean. Beautiful view in my room. I would definitely come stay here again ;)

2/10 Terrible

Luyolo, Sandton, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Mercure Hotel, RJ Nova Iguacu
I stayed only one night. My room was dirty and asked to be moved to another room. It was way too far from the airport, from the city centre, from the carnival and from the beaches. I did not like the neighbourhood. It was not appropriate for my holiday hence I moved.

10/10 Excellent

Michael I.

Liked: Cleanliness, staff & service, room comfort
First time in Brazil
I came to Rio for Carnaval and this hotel was part of the package. I liked the hotel very much but wish that I had chosen one closer to Rio de Janeiro. The front desk personnel were very helpful and made it easy for me to get around.

10/10 Excellent

Dwayne, Smyrna, GA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good accommodations away from the busy city of Rio de Janeiro.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Clean
Was very clean and friendly staff.

6/10 Okay

JC, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a so-so place
I needed to spend the night north of Rio de Janeiro as my flight landed late and I had to drive early the following day. This hotel seemed to be the solution. while I had a very nice stay, two things made it no so great: 1. Thehotel's location is very difficult to get to, as roads are windy and poorly marked. I spent quite some time trying to reach the hotel late at night. I speak Portuguese, so I can only imagine how much harder it could be for someone who does not fully understand Brazil's language. 2. The wifi service, while complimentary, was terrible: very slow and off and on. This is a business hotel, so they should fix that.

10/10 Excellent

laura, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday
hotel is excellent. It takes 1hr and a half by train and metro to copacabana. Hotel is in real brazil. No tourists which is the way like it! Enables you to experience how Brazilians live. I came here with my son and felt safe. Would come again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Too far from anything
Spa cold. Rooms are nice enough. Some staff not interested

6/10 Okay

Alberto moreno, miami

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Distance is too far from rio de janeiro and from the stadium between 45 to an hour, not like you said on your Web page 20 to 25 min, service and attention is very poor. some installations like summing pool and sauna were awful to use. not recommended.

8/10 Good

Uberne & Stella, Deerfield Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but neighborhood not so great
My wife and I stayed 7 nights at this hotel and we were pleased with our stay. The hotel itself is nice but there is nothing to do in the area. We took the train and subway every day to go to Copacabana beach. The ride is approx. 1 hour 20 minutes between both. The train ride is recommended during the day but not at night. We heard it is not safe. The hotel is clean and the room is fully equipped with refrigerator and safe. We did not eat the restaurant so we cannot really say how it is. Overall, everything was good.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent hotel by Brazil standards, good staff and convenient room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel days it is centro rio. It in fact 35kilometres from rio centro. It is a huge misrepresentation and should be taken from expedia site

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel days it is centro rio. It in fact 35kilometres from rio centro. It is a huge misrepresentation and should be taken from expedia site

4/10 Poor

Jenna, Colombia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Has potential but incompetent service, run down
On check in, despite having papers that stated I had already paid in full, I was made to wait 30 minutes whilst they tried, unsuccessfully to confirm they had received payment. Hotel is located far from everything, immediate area looks ok, but it overlooks the 24hour bus station and trains run alongside regularly. Despite having lots of potential as a nice hotel, it is run down, with rubble strewn everywhere, the pool is filthy, I was too scared to put my head under the water! The ugliest infinity pool I ever seen! The staff tried to be helpful, but I was charged 160R for the 30 minute taxi to the airport because it was a 'holiday season' (31st Dec) despite paying 120R for the 2 hour ride from Copacabana the day before. I would think carefully about the reasons for choosing this hotel.

4/10 Poor

WONG, LONDON, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Below average
Hotel staff do not understand English. Their ability to understand English is below average. If you can speak portuguese then its fine. Even though I completed the Hotel Check-In form, that ask for my nationality and also, I gave my British Passport. They still put my country as 'CHINA', when clearly Iam from England!!! I told the staff and they just laughed, and not apologize. Iam disgusted that just because I look chinese, they assume Iam from China. What if Iam from Korea? How would they like it I say that they are from India when they 'look' like indian? I asked to booked a tour for 3 days, but they tour guide said he will not see me after the second day - but I paid to have him for 3 days. I got ripped off. I paid him 800 BRL(Brazlian Real) and it was meant to be for 3 days. Also, the tour guide gave poor service, he did not talk about the history of brazil, the statue, etc. He just took me to the place like a taxi driver. Avoid this tour company ' RIO RESPONSE'. Hotel is clean thats the only positive thing - they need to employ staff that know English.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Nice hotel but issue with Expedia Charges.
Good: Cost vs Quality relation. Bad: - I have been charge twice by Expedia and by the Hotel. - Noise at night is terrible. better accustic isolation is need it.

2/10 Terrible

Chanthal

Disliked: Cleanliness, staff & service, property conditions & facilities
Nunca hicieron cambio de sabanas limpias, cuando recibí la habitación estaba con mal olor y malas condiciones las paredes y piso
Stayed 6 nights in Mar 2024

4/10 Poor

Fabio

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Atendimento ruim o hotel até que é razoável
Estacionamento e café da manhã são pagos por fora,não está incluso conforme informado no site hotel.com.. Questionando com o rapaz na recepção a resposta ainda foi grosseira... Atendimento na recepção péssima..
Stayed 1 night in Jan 2024
Response from Bento on 21 Jan 2024
Olá Sr. Fábio, tudo bem?Primeiramente obrigado por dedicar um tempo para compartilhar seu feedback. No site Hotels.com as tarifas tem valores diferenciadosm, justamentes porque incluem ou não o café da manha. A respeito do atendimento de nosso colaborador já estamos apurando internamente , uma vez que não faz parte de nosso atendimento a atitude em questão.Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. AtenciosamenteBruno Bento – Gerente Geral

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo
O quarto estava em otimo estado, atendimento foi rapido e tranquilo, cafe da manha estava gostoso valeu a pena pegar, apenas sentimos falta de um cuidado sobre nosso atentamento sobre ser lua de meu pelo site hotels.com, poderiam oferecer uma decoração mais enfeitada ou alguma cortesia, mas indicamos o hotel amamos a estadia
Stayed 1 night in Jan 2024
Response from Bento on 15 Jan 2024
Prezada Emanuelle, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei bastante da estadia. Bem elegante e confortável. Só o quarto que é para o lado da piscina fica meio barulhento por ter um bar em frente. Mas tirando isso, perfeito. Quero voltar com certeza.
Stayed 2 nights in Jan 2024
Response from Bento on 9 Jan 2024
Prezado Bruno, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

2/10 Terrible

Ane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Bento on 9 Jan 2024
Prezado hóspede,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bento on 6 Jan 2024
Prezada hóspede,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia perfeita e com conforto
Tudo limpinho e atendimento excelente.
Stayed 1 night in Dec 2023
Response from Bento on 6 Jan 2024
Prezada Beatriz, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

10/10 Excellent

Jessica

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Bento on 9 Jan 2024
Prezado Jessica, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-la novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bento on 6 Jan 2024
Prezado hóspede,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral

6/10 Okay

Joao

Stayed 2 nights in Dec 2023

6/10 Okay

miguel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Bento on 6 Jan 2024
Prezado hóspede,Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!Atenciosamente,Bruno BentoGerente Geral