Ratings based on 436 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

The best hotel I've stayed at in Birmingham

Posted 16-Nov-2017
Cons: Some machines in the fitness suite not working.
Super, helpful staff and an exceptionally clean, quiet room.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel near shopping centre

Posted 28-Oct-2017
Pros: Room was specious and pleasant staff.
Cons: I only wish there was a fridge in the room.
Location: Near shopping centre
I had a nice time,excellent breakfast and a nice dinner.
4 out of 5
by A verified traveller

Nice comfortable hotel. Will stay again

Posted 28-Oct-2017
Pros: Spacious, clean, quiet
Cons: Mattresses
Location: Very central location.
I stayed in a superior room. It was clean and spacious and the addition of a Nespresso machine and biscuits was a nice touch. Nice and quiet too The only recommendation I would make is that the mattress could do with being replaced or have a topper on it as it felt a bit old. Breakfast was nice with lots of options. I will most definitely be returning.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Oct-2017
Great central location and £12 parking but must be booked in advance
5 out of 5
Recommended
for Everyone
by A verified traveller from Shrewsbury

Excellent location and hotel!

Posted 11-Oct-2017
Pros: Absolutely everything from start to finish! Wish more could be like this.
Cons: Nothing. I have stayed in many hotels recently and this has been the best!
Location: Theatre Royal Concert Hall for Texas concert........ walking distance.
Excellent location for Theatre and restaurants. The hotel facilities were excellent - the rooms were beautiful, clean, spacious and very well furnished and decorated. Hotel staff very friendly and helpful. I needed to change booking at late notice and they were very helpful in accommodating my requests. Nothing was too much bother to any of the staff we came into contact with.
4 out of 5
Recommended
for Everyone
by A verified traveller

Weekend break

Posted 09-Oct-2017
The only negative I can make is that I was placed in a room above the function room for a wedding in the hotel. I would advise putting wedding guests in thoae rooms as they would have been at the function and not trying to sleep as I was. A lesson learned the hard way for myself but I would stay again
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value

Posted 21-Aug-2017
Cons: Shortage of electrical sockets for 3 people to plug in all their devices!
We had a triple room and while there wasn't much space for anything other than beds, it was great value for the price and I would stay here again.
Comment from Hotel Management
26-Aug-2017 by Debbie Rider, Hotel Management
Thank you for your feed back if you do stay with us in the future for reference we do have extension leads to borrow for you devices
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Close to all venues, great spot

Posted 20-Aug-2017
I have stayed at this hotel quite a few times now, would go again, great as I have relatives in Nottingham. Staff are very friendly and helpful.
Comment from Hotel Management
26-Aug-2017 by Debbie Rider, Hotel Management
Thank you for your positive feed back
5 out of 5
Recommended
for Everyone
by A verified traveller from York

In city centre close for sightseeing

Posted 18-Aug-2017
Nice big room very clean and modern with all mod cons. Comfortable bed, bedding, blackout curtains and air con. Staff very helpful and polite.would highly recommend
Comment from Hotel Management
19-Aug-2017 by Jessica, Hotel Management
Thank you very much for your feedback. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Northampton

Good city hotel

Posted 17-Aug-2017 on Ebookers
Pros: Central
Location: Just around the corner from venue but also minutes to City Centre so for whatever your reason for visiting all was at hand
Using the hotel for one night as I was attending a gig in Nottingham. Friendly, straighforward, check-in, lovely clean and spacious room, really comfortable bed, lots of hot water for my bath and nice toiletries
Comment from Hotel Management
26-Aug-2017 by Debbie Rider, Hotel Management
Thank you for your excellent feed back, I will pass the information on to the relevant departments