Ratings based on 738 verified reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 17 Oct 2019
the hotel was very nice and clean BUT the newly updated bathroom shower was very dangerous as my wife wonted to run the bath but in doing so got soaked as you could not run bath without overhead shower coming on we had the manager come and look and he also could work this out and said he would report it this would be so Dangerous for an child or a older person NOT HAPPY
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 7 Oct 2019
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 26 Sep 2019
5 out of 5
by a verified traveller

Posted 25 Sep 2019
A lovely hotel close to where we wanted to be. Great staff and super rooms
5 out of 5
by a verified traveller from Melbourne, Australia

Posted 14 Sep 2019
Great position. Excellent rooms. Very good restaurant and bar. Great staff.
2 out of 5
by a verified traveller

Posted 13 Sep 2019
The room was very noisy and two of the windows broken and could not be properly closed.
5 out of 5
by a verified traveller

Posted 23 Aug 2019
The hotel is very centrally located, the railway station, cathedral and Norwich castle are all within easy walking distance. It is very clean and the staff are all courteous. My only negative comment is that breakfast and dinner are quite expensive compared to the pubs we visited in the area.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 13 Aug 2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 11 Aug 2019
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 10 Aug 2019