Hello Angela, It's wonderful to hear about your positive experiences at the hotel, from the pleasant check-in process to the delicious breakfast. We truly appreciate your feedback and are glad that despite the initial hiccup with the bedside lamp, our team swiftly resolved the issue and ensured a smooth transition to a new room. Your kind words about our staff members across various departments are heartening and will be shared with them for their exceptional service. We look forward to welcoming you back for another memorable stay in the future.Kind regards, Katy

Hello Jane, Thank you for your review, we look forward to seeing you again. Kind regards, Katy

Hello David, Thank you for your review, we look forward to seeing you again.Kind regards, Katy

Hello Paul, Thank you for your review, we look forward to seeing you again. Kind regards, Katy

Hello Izbella, I'm truly sorry to hear about your disappointing experience. Your feedback is invaluable to us as we strive to improve and provide the best service possible. Rest assured, we will address these issues with urgency and work towards ensuring a more pleasant stay for our guests in the future. Kind regards, Katy

Hello,Thank you for your kind words about the property and the surrounding area. We appreciate your feedback and apologize for any inconvenience caused by the pool not being open as per the scheduled hours. Your feedback helps us improve our services, and we will address this issue promptly to ensure a better experience for our guests in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Regards,Dean S

Hello David, Thank you for your review. We look forward to seeing you again. Kind regards, Katy

Hello Glen, Thank you for your review. we look forward to welcoming you back. Kind regards,katy

Hello Phil, Thank you for your review, we really appreciate your feedback.Kind regards, Katy

Hello Suzy, Thank you for your review. Kind regards, Katy

I'm sorry to hear about your experience at the property. Your feedback is valuable to us as we continuously strive to improve and provide the best service possible. We appreciate your understanding and hope for another opportunity to exceed your expectations in the future.

Hello,It's wonderful to hear that the staff were attentive to your requests! Providing excellent service is always our top priority. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for sharing your positive experience!Regards,Dean S

Hello,I'm truly sorry to hear about your disappointing experience during your recent stay. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your thoughts. We will definitely take your comments on board and work towards improving the areas that fell short of your expectations. It's heartening to know that you found some aspects enjoyable, such as the breakfast and the lovely waiting staff. Should you decide to give us another chance in the future, we will strive to provide you with a much-improved experience. Thank you for sharing your feedback with us.Regards,Dean S

Hello Daniel, Thank you so much for you 5 out of 5 review, we really appreciate you score, we look forward to seeing you again soon. Kind regards, Katy

Hello David, Thank you for your score review. We look forward to welcoming you back again.Kind regards, Katy

Dear Richard,Thank you for sharing your feedback on your recent break at the hotel. We appreciate your kind words about the cleanliness and the helpfulness of our staff. Your observation about the room fittings is duly noted, and we apologize for any inconvenience caused. We continuously strive to improve our facilities, and your valuable input will be considered in our future renovations. We are glad to know that despite this, you would still recommend staying at our hotel. If there is anything else we can assist you with, please do not hesitate to let us know.Kindest regards,Greg

Hello,Thank you for sharing your positive experience with us! We appreciate your kind words and are delighted to hear that you enjoyed everything about the place, including the excellent food. Your satisfaction is our utmost priority, and we look forward to serving you again in the future. If there is anything else we can assist you with, please let us know.Regards,Dean S

Hello,Thank you for sharing your experience with us. We appreciate your kind words about your stay, beautiful setting, and friendly staff. We apologize if the hotel appeared a little tired and if you found the restaurant to be overpriced. Your feedback is valuable to us as we continuously strive to improve our offerings and provide our guests with an exceptional experience. We are glad that you enjoyed the superb breakfast, and we hope to have another opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Dean S

Hello Scott, Thank you for your incredible 10 out of 10 review, we look forward to seeing you again soon.Kind regards, Katy

Hello,Thank you for reviewing us. I hope you had a great stay and that we'll get to see you again soon.Regards,Dean S

Hello, Thank you for your 8 out of 10 review.Kind regards, Katy

Hello Ruth, Thank you for your review, we look forward to seeing you again. Kind regards, Katy

Hello John, Thank you for you review. Kind regards, Katy

Hello,Thank you for rating us. I hope we'll get to see you again soon.Regards,Dean S

Hello Inga, Thank you for your review, I am delighted you had a lovely time. We look forward too see you again. Kind regards,Katy

Hello Zoey, Thank you for your review. Kind regards,Katy

Thank you for your kind words about the hotel! We're thrilled to hear that you had such a positive experience and found the building to be lovely. It's always our goal to provide excellent service and create a memorable stay for our guests. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Thank you for your feedback and for acknowledging the positive aspects of our hotel. We appreciate your input regarding the menu in our restaurant. We strive to continuously improve and provide a better experience for our guests. Your comment will be taken into consideration as we review and enhance our culinary offerings. If you have any specific suggestions or preferences, please feel free to share them with us so that we can better cater to your needs in the future.

Hello Catherine, Thank you for your review. Kind regards, Katy

Hello Kriss, Thank you for your review.We look forward to seeing you again.Kind regards, Katy

Hello,Thank you for your review. I hope we get to see you again soon.Regards,Dean S

Hello,I'm sorry to hear about your disappointing experience at the restaurant in Dunston Hall. It's understandable that you had high expectations, especially considering your previous positive experiences there. We sincerely apologise for any inconvenience caused by the slow service, lack of explanation, and missing sauce. Your feedback is valuable to us as it helps us identify areas for improvement and ensure that such incidents are not repeated in the future. We appreciate you bringing this matter to our attention and hope that we can have another chance to provide you with a better dining experience.Regards,Dean S

Hello,We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's disheartening to hear that the heating in your premium room was not functioning properly and that the safe didn't work. We understand how frustrating it can be to encounter these issues, especially when you were moved to another room with the same problem.Regarding the restaurant, we appreciate your feedback about breakfast and acknowledge that there is room for improvement in terms of food quality and coffee service. We understand that the atmosphere at dinner was not up to your expectations, and we apologize for any discomfort caused.Additionally, we apologize for any disturbance caused by noisy parties on Saturday night. We strive to provide a peaceful environment for our guests, and we regret that you were disappointed in this regard.Your feedback is valuable to us as it helps us identify areas where we need to improve. Please know that we take all customer comments seriously, and we will address these concerns internally. If there's anything else you'd like to share or if there's anything further we can do to assist you, please let us know.Regards,Dean S

Hello,Thank you for your review.Regards,Dean S

Hello,Thank you for posting a review. We apologize if the size of the room did not meet your expectations, and we understand that the location of your room may have been inconvenient for you. We strive to provide the best experience for all our guests, and we appreciate your feedback as it helps us improve. If there is anything else we can do to make your stay more comfortable, please let us know.Regards,Dean S

Hello,Thank you for your valuable feedback and for highlighting the positive aspects of your experience. We appreciate your kind words about the cleanliness, food, and swimming pool. We understand that there are areas that need improvement, such as the rooms and service speed. Our team is continuously working on modernizing our facilities and addressing any staffing issues to ensure a seamless experience for our guests. We apologize for any inconvenience caused during your stay and appreciate your patience with the dessert delay. We are glad to hear that overall you enjoyed your stay with us. Your feedback is important to us as it helps us enhance our services further. If there's anything else we can assist you with or if you have any more suggestions, please feel free to let us know.Regards,Dean S

Hello,Thank you for kind review; I hope that we'll get to see you again soon.Regards,Dean S

Hello,Thank you for scoring us 10 out of 10. I hope we see you again soon.Regards,Dean S

Hello, Thank you for your review, I am thrilled you enjoyed your stay with us at Dunston hall hotel. Kind regards, Katy

Hello Laani, Thank you for you 10 out of 10 review, I am delighted you enjoyed your stay with us at Dunston hall. Kind regards, Katy

Hello James, Thank you for bringing this to our attention. We sincerely apologise for the disappointing experience you had with the breakfast service. We strive to provide a pleasant and enjoyable stay for all our guests, and it is clear that we fell short on this occasion. Your feedback is invaluable in helping us identify areas of improvement, and we will address these issues with our team to ensure such incidents do not recur in the future. We appreciate your understanding and hope to have the opportunity to make it up to you during your next visit.Kind regards, Katy

Hello, Thank you for your review.Kind regards, Katy

Hello Ian, Thank you for your review, I am delighted you found our team at reception team welcoming. I am sorry your phone calls were not answered Unfornatly we do not have someone manning our phones constantly.Kind regards, Katy

Hello,Thank you for sharing your experience and feedback with us. We truly appreciate your support and are glad to hear that you and your partner had a special treat for their 50th birthday. We apologize for any inconvenience caused by the lack of a bottle opener and the difficulty in reaching reception and housekeeping. I am delighted that you enjoyed dinner and am pleased that the team were able to rectify your order very quickly.Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Dean S

Hello, Thank you for you amazing 10 out of 10 review.We look forward to seeing you again.Kind regards, Katy

Hello Kevin,Thank you for your review, I am delighted you received excellent service at through out Dunston hall. I am pleased you have no negatives.we look forward to welcoming you back again.Kind regards, Katy

Hello,Thank you for sharing your positive experience with us! We are delighted to hear that you had a comfortable stay in a clean and well-sized room. It's great to know that you enjoyed our excellent breakfast options in terms of both choice and quality. We're also glad to offer the use of our leisure facilities at no extra charge, ensuring that you had an enjoyable and relaxing stay. Your kind words encourage us to continue providing top-notch service, and we look forward to welcoming you back in the future!Regards,Dean S

Hello,Thank you for sharing your feedback with us. We truly appreciate your loyalty and continued support. We apologize for any inconvenience caused by the apparent lack of staff and the lower standard of breakfast during your recent visit. Rest assured, we take your comments seriously and will address these concerns with our team to ensure that we provide a better experience in the future. We value your feedback and hope to have another opportunity to exceed your expectations in the future.Regards,Dean S

Hello,Thank you for posting a review, following your recent stay at Dunston Hall. I am truly sorry that you had a poor experience, especially with the bedroom. I have spoken directly with my Housekeeping Manager, who has stated that the room would have been cleaned, and checked by a Supervisor, with all bed linen changed, so we cannot understand how old tissue would have come to have been. Please accept my apologies for this.In regard to the comments by Reception, this is wholly unprofessional, and not accurate, which I have addressed with the Reception Manager.Once again, please accept my sincere apologies for the disappointment.Regards,Dean S