We asked to be upgraded when we arrived, which was done for us but very confusing and we actually paid double what we were quoted (only realising later when we discussed it). Service on the tables (wedding) was poor, the girls were rude and didn’t have a clue what was going on. There was sick on our balcony when we arrived and, presumably, make up stains on a friends bedding. I slept on a broken/dipped mattress also. Not worth complaining, but more attention to detail is needed and so is staff training.