- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Located in Norwich, Best Western Brook Hotel Norwich is in an area with good shopping. Earlham Park and Anderson's Meadow reflect the area's natural beauty and area attractions include Congo Rapids Adventure Golf and The Plantation Garden. Hillside Animal Sanctuary and High Ash Farm are also worth visiting.
Very poor service , no breakfast allowed to room news to me and I was told to come get the scraps in the buffet although there is probably none left ! , negative staff , noisy room , air con unit broken - leaking iron safety risk high !!! asked £3 charge for tap water to be bought to room not best western standards i was an assisting manager for best western for 6 years and your staff at the brook hotel do not meet the best western standards they are way below levels ! I would expect some compensation - highly disappointing