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Best Western Brook Hotel Norwich

Star Rating
3 out of 5

Information

Reviews

3.7 / 5Good
535 reviews

Amenities

  • Free WiFi
  • Free parking
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Earlham Park
    5 min drive
  • Popular Location
    UEA Sportspark
    5 min drive
  • Restaurant
    Clocktower
    3 min walk
  • Restaurant
    The Bap Cave
    4 min walk
  • Airport
    Norwich (NWI-Norwich Intl.)
    9 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2019-12-07. Try updating your dates to see prices for your trip.

    About this area

    Norwich

    Located in Norwich, Best Western Brook Hotel Norwich is in an area with good shopping. Earlham Park and Anderson's Meadow reflect the area's natural beauty and area attractions include Congo Rapids Adventure Golf and The Plantation Garden. Hillside Animal Sanctuary and High Ash Farm are also worth visiting.

    What's nearby

    • Popular Location
      Earlham Park - 5 min drive
    • Popular Location
      UEA Sportspark - 5 min drive
    • Popular Location
      University of East Anglia - 6 min drive
    • Popular Location
      St John the Baptist Cathedral - 7 min drive
    • Popular Location
      Sainsbury Centre for the Visual Arts - 7 min drive

    Getting around

    • Spooner Row Station - 15 min drive
    • Norwich (NWI-Norwich Intl.) - 14 min drive

    Restaurants

    • Brook's Restaurant — 1 min walk
    • Clocktower — 3 min walk
    • The Bap Cave — 4 min walk
    • Avenue Fish — 7 min walk
    • China China Peking & Cantonese Take Away — 7 min walk

    About this property

    Best Western Brook Hotel Norwich

    A restaurant, a bar/lounge and dry cleaning are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance. All 81 rooms offer free WiFi, room service and flat-screen TVs. Other amenities available to guests include coffee/tea makers, hairdryers and phones.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    • Free self parking

    Food and drink

    • Buffet breakfast available for a fee weekdays 7:00 AM–9:30 AM: GBP 10.00 per person
    • 1 restaurant
    • 1 bar
    • Room service available

    Family friendly

    • Dry-cleaning service
    • Laundry facilities

    Conveniences

    • Lift
    • Front-desk safe
    • Newspapers in reception

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Dry-cleaning service
    • Laundry facilities
    • Luggage storage
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English

    Outdoors

    • Garden
    • Picnic area

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking

    More

    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning

    Bathroom

    • Free toiletries
    • Hairdryer
    • Shower/bathtub combination

    Entertainment

    • flat-screen TV

    Food and drink

    • Coffee/tea maker

    More

    • Connecting rooms available
    • Desk
    • Phone

    Nearby things to do

    Where to eat

    • Brook's Restaurant – Restaurant with a bar offering international cuisine. Serves breakfast, lunch and dinner.
    • Second on-site dining venue – Cocktail bar offering international cuisine. Serves lunch and dinner.

    Frequently asked questions

    5 - Excellent
    125
    4 - Good
    212
    3 - Okay
    113
    2 - Mediocre
    64
    1 - Poor
    21
    3.8
    Cleanliness
    3.9
    Service and Staff
    4.0
    Amenities
    3.5
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Very good

    Stayed 1 night in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Dec 2019

    2/5

    • Disliked: Cleanliness, staff & service

    On arrival the hotel was unaware of my booking, i had paid for a double room and got given a twin single with a broken window lock and doors on wardrobe What a night but the hotel gave me a voucher for 1 drink at bar what a result

    Stayed 1 night in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Room 237, comfortable quiet room overlooking inner courtyard. Good for the one night stay visiting son. Carvery over the road pretty handy also.

    Stayed 1 night in Nov 2019

    1/5

    • Disliked: Staff & service

    Poor best western

    Very poor service , no breakfast allowed to room news to me and I was told to come get the scraps in the buffet although there is probably none left ! , negative staff , noisy room , air con unit broken - leaking iron safety risk high !!! asked £3 charge for tap water to be bought to room not best western standards i was an assisting manager for best western for 6 years and your staff at the brook hotel do not meet the best western standards they are way below levels ! I would expect some compensation - highly disappointing

    Stayed 1 night in Nov 2019

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